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Communicationskill 111203160627-phpapp01

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  • 1. MUHAMMAD IMRAN DAYO Communication Skills
  • 2. Communication is a series of experience of Hearing Smell Seeing Taste Touch
  • 3. We communicate to……We communicate to……  Get information  Motivate  Cheat  Praise  Make arrangements  Give advice  Sell  Greet  Abuse  Etc
  • 4. Verbal, vocal and visualVerbal, vocal and visual Vocal : 37%Vocal : 37% The voice that we convey Visual : 55 %Visual : 55 % Our body language CommunicationCommunication Verbal : 8%Verbal : 8% The message that we deliver
  • 5. Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.
  • 6. Studies tell 70 % of mistakes in theStudies tell 70 % of mistakes in the workplace are a direct result of poorworkplace are a direct result of poor communication…..communication…..
  • 7. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  • 8. Most Common Ways to Communicate Speaking Writing Visual Image Body Language
  • 9. Six C of giving good informationSix C of giving good information Give Good InformationGive Good Information ClearClear ConciseConcise CourteousCourteousCompleteComplete CorrectCorrect ConcreteConcrete
  • 10. Effective Verbal Messages  Are brief, succinct, and organized  Are free of jargon  Do not create resistance in the listener SENDING MESSAGES
  • 11. Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
  • 12. Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
  • 13. What makes a good communicator? Clarity Integrity Timing Adequacy
  • 14. How do you develop your communication skills? Explore the related skills
  • 15. Tips to good communication skills  Maintain eye contact with the audience  Body awareness  Gestures and expressions  Convey one's thoughts  Practice effective communication skills At Last
  • 16. Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.
  • 17. Thanks

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