Communicationskill 111203160627-phpapp01

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Communicationskill 111203160627-phpapp01

  1. 1. MUHAMMAD IMRAN DAYO Communication Skills
  2. 2. Communication is a series of experience of Hearing Smell Seeing Taste Touch
  3. 3. We communicate to……We communicate to……  Get information  Motivate  Cheat  Praise  Make arrangements  Give advice  Sell  Greet  Abuse  Etc
  4. 4. Verbal, vocal and visualVerbal, vocal and visual Vocal : 37%Vocal : 37% The voice that we convey Visual : 55 %Visual : 55 % Our body language CommunicationCommunication Verbal : 8%Verbal : 8% The message that we deliver
  5. 5. Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.
  6. 6. Studies tell 70 % of mistakes in theStudies tell 70 % of mistakes in the workplace are a direct result of poorworkplace are a direct result of poor communication…..communication…..
  7. 7. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  8. 8. Most Common Ways to Communicate Speaking Writing Visual Image Body Language
  9. 9. Six C of giving good informationSix C of giving good information Give Good InformationGive Good Information ClearClear ConciseConcise CourteousCourteousCompleteComplete CorrectCorrect ConcreteConcrete
  10. 10. Effective Verbal Messages  Are brief, succinct, and organized  Are free of jargon  Do not create resistance in the listener SENDING MESSAGES
  11. 11. Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
  12. 12. Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
  13. 13. What makes a good communicator? Clarity Integrity Timing Adequacy
  14. 14. How do you develop your communication skills? Explore the related skills
  15. 15. Tips to good communication skills  Maintain eye contact with the audience  Body awareness  Gestures and expressions  Convey one's thoughts  Practice effective communication skills At Last
  16. 16. Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.
  17. 17. Thanks

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