Communication is a series of
We communicate to……We communicate to……
Verbal, vocal and visualVerbal, vocal and visual
Vocal : 37%Vocal : 37%
The voice that we
Visual : 55 %Visual : 55 %
Our body language
Verbal : 8%Verbal : 8%
The message that
Communication skills is the ability to use
language (receptive) and express
Effective communication skills are a critical
element in your career and personal lives.
Studies tell 70 % of mistakes in theStudies tell 70 % of mistakes in the
workplace are a direct result of poorworkplace are a direct result of poor
To get and give
To ensure understanding
To get action
To change behavior
Most Common Ways to Communicate
Six C of giving good informationSix C of giving good information
Give Good InformationGive Good Information
Effective Verbal Messages
Are brief, succinct, and organized
Are free of jargon
Do not create resistance in the listener
Nonverbal messages are the primary way that
we communicate emotions
Postures and Gestures
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.
What makes a good communicator?
How do you develop your communication skills?
Explore the related skills
Tips to good communication skills
Maintain eye contact with the audience
Gestures and expressions
Convey one's thoughts
Practice effective communication skills
Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and
It utilizes feedback.
It is free of stress.
It is clear.