Investigative skills

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how good are you on ivestigative skills as a human resource manager - you need this skill

how good are you on ivestigative skills as a human resource manager - you need this skill

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  • 1. Investigative Skills
    M D Mfune
  • 2.
    • Purpose of an investigation
    • 4. Steps to follow
    • 5. Aim of investigation interviews
    • 6. Criteria for Interviews
    • 7. Interview standards
  • Purpose
    • To determine whether a complaint contains sufficient reasons for criticism of responding authority.
    Steps to undertake in Investigation
    • To contact the responding organ or person (principle of natural justice) that that the respondent is entitled to know the nature of the complaint against him/her and be given a chance to be heard.
    • The next step would be to ask for a personal meeting or simply go to the premises of the responding organ to collect relevant information.
  • Investigation Interviews
    • To obtain a confession, legally and ethically, that will stand up to scrutiny in court.
    • Empathy
    • 8. Communication skills
    • 9. Professionalism
  • Empathy
    • Empathy is the capacity for participating in another’s feelings. Investigations who use empathy can more readily identify with another person.
    • 10. They can see things through another’s eye.
    • An interview is a conversation between two human beings.
    • 11. The subject and interviewer are on an equal footing.
  • Communication skills: These include:-
    • Fluency
    • 12. Absence of inappropriate pauses, not disclosing inappropriate information, absence of distracting gesture and movements.
  • Good communication skills are probably the most important trait for a good viewer, and are key to successful interview
    When people communicate they use more than words:- tone, volume, articulation
    and pauses, gestures, hand, eyes, head
    movement are important parts of para-verbal
  • 13. Professionalism
    • The core of interview is communication, but how the interviewer presents oneself to the subject is the first communication that occurs.
    # the way one is dressed up
    # start the conversation with a hand shake
    # Avoid judgmental words
    # Pay attention to all details in the confession
    and statement obtained.
  • 14.
    • Interview standards
    Preferably a private office or designated interview room would be convenient.
    Make every attempt to minimise distractions
  • 15.
  • 16.
    • Interview standards
    2. Privacy
    Place a“DO NOT DISTURB” sign on the door just as we do with normal interviews.
    Remember every person has a right to privacy and confidentiality.
  • 17.
    • Interview standards
    3. Time
    The investigator must budget enough time for the interview at least four hours.
  • 18.
    • Interview standards
    4. Witness
    It may be necessary to have witness to an interview (T.L ‘s case)
    If an interviewer is meeting someone of opposite sex, having a witness of the same gender as the subject is a good idea
  • 19. Another reason for a witness is training.
    New interviewer observes the experienced interviewer.
    The witness should be told that their role is to sit quietly and observe the conversation and the behaviour of both the interviewer and subject.
  • 20.
  • 21.
    • Interview standards
    5. Preparation
    The single most important aspect to successful concluding an interview is case preparation.
    # The interviewer have a masterly of the
    # Investigation files (documents) should be
    near and organised
  • 22. # The interviewer cannot afford to look
    confused or lost when referencing
    evidence in the file
    # The investigator’s note should briefly
    explain each piece of evidence and its
    significance so that it can be quickly
    referenced during the interview
  • 23.
    • Interview standards
    Whether the objectives of the interview were achieved
    Review the information obtained along with that already available.
    Special consideration should be given to the following:
  • 24. The points to prove of any office
    Evidence of a defense to the offence
    What other areas need to be addresses during the investigation