Investigative skills

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how good are you on ivestigative skills as a human resource manager - you need this skill

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Investigative skills

  1. 1. Investigative Skills<br />M D Mfune<br />
  2. 2.
  3. 3. INVESTIGATION<br />LEARNING OUTCOMES<br /><ul><li>Purpose of an investigation
  4. 4. Steps to follow
  5. 5. Aim of investigation interviews
  6. 6. Criteria for Interviews
  7. 7. Interview standards </li></li></ul><li>Purpose<br /><ul><li>To determine whether a complaint contains sufficient reasons for criticism of responding authority.</li></ul>Steps to undertake in Investigation<br /><ul><li>To contact the responding organ or person (principle of natural justice) that that the respondent is entitled to know the nature of the complaint against him/her and be given a chance to be heard.</li></li></ul><li><ul><li>The next step would be to ask for a personal meeting or simply go to the premises of the responding organ to collect relevant information.</li></li></ul><li>Investigation Interviews<br />Aim<br /><ul><li>To obtain a confession, legally and ethically, that will stand up to scrutiny in court.</li></ul>Criteria<br /><ul><li>Empathy
  8. 8. Communication skills
  9. 9. Professionalism</li></li></ul><li>Empathy<br /><ul><li>Empathy is the capacity for participating in another’s feelings. Investigations who use empathy can more readily identify with another person.
  10. 10. They can see things through another’s eye.</li></li></ul><li><ul><li>An interview is a conversation between two human beings.
  11. 11. The subject and interviewer are on an equal footing.</li></li></ul><li>Communication skills: These include:-<br /><ul><li>Fluency
  12. 12. Absence of inappropriate pauses, not disclosing inappropriate information, absence of distracting gesture and movements.</li></li></ul><li>Good communication skills are probably the most important trait for a good viewer, and are key to successful interview<br />When people communicate they use more than words:- tone, volume, articulation<br /> and pauses, gestures, hand, eyes, head <br /> movement are important parts of para-verbal <br /> communication<br />
  13. 13. Professionalism<br /><ul><li>The core of interview is communication, but how the interviewer presents oneself to the subject is the first communication that occurs.</li></ul># the way one is dressed up<br /># start the conversation with a hand shake<br /># Avoid judgmental words<br /># Pay attention to all details in the confession<br /> and statement obtained.<br />
  14. 14. <ul><li>Interview standards</li></ul>Location<br />Preferably a private office or designated interview room would be convenient.<br />Make every attempt to minimise distractions<br />
  15. 15.
  16. 16. <ul><li>Interview standards</li></ul>2. Privacy<br />Place a“DO NOT DISTURB” sign on the door just as we do with normal interviews.<br />Remember every person has a right to privacy and confidentiality.<br />
  17. 17. <ul><li>Interview standards</li></ul>3. Time<br />The investigator must budget enough time for the interview at least four hours.<br />
  18. 18. <ul><li>Interview standards</li></ul>4. Witness<br />It may be necessary to have witness to an interview (T.L ‘s case)<br />If an interviewer is meeting someone of opposite sex, having a witness of the same gender as the subject is a good idea<br />
  19. 19. Another reason for a witness is training.<br />New interviewer observes the experienced interviewer.<br />The witness should be told that their role is to sit quietly and observe the conversation and the behaviour of both the interviewer and subject.<br />
  20. 20.
  21. 21. <ul><li>Interview standards</li></ul> 5. Preparation<br />The single most important aspect to successful concluding an interview is case preparation.<br /># The interviewer have a masterly of the <br /> investigation<br /># Investigation files (documents) should be <br /> near and organised<br />
  22. 22. # The interviewer cannot afford to look <br /> confused or lost when referencing <br /> evidence in the file<br /># The investigator’s note should briefly <br /> explain each piece of evidence and its<br /> significance so that it can be quickly <br /> referenced during the interview<br />
  23. 23. <ul><li>Interview standards</li></ul>Evaluate<br />Whether the objectives of the interview were achieved<br />Review the information obtained along with that already available.<br />Special consideration should be given to the following:<br />
  24. 24. The points to prove of any office<br />Evidence of a defense to the offence<br />What other areas need to be addresses during the investigation<br />

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