The consumer


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The consumer

  1. 1. CO'Brien Chanel College
  2. 2. CO'Brien Chanel College Is anybody who buys G & S for his/her own use and not to sell again I don’t buy impulsively! I compare prices! I ask for advice! I know my Consumer Rights!
  3. 3. CO'Brien Chanel College Questions you should answer before you head to the shops!! Do I need it? Can I afford it? Is it value for money? Have I shopped around? Will I receive proof of purchase?
  4. 4. CO'Brien Chanel College She only cost a euro dad and she is going to have puppies! Nooooooo!!
  5. 5. CO'Brien Chanel College Spending money on something which appears to save you money but in the long run costs you more money
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  9. 9. CO'Brien Chanel College Brand Awareness
  10. 10. CO'Brien Chanel College Brands cont’d… A brand is a name given to a product to distinguish it from other products. Advantages: 1. Recognition 2. Reputation 3. Associated products 4. Sponsorship
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  12. 12. CO'Brien Chanel College An agreement between the seller and the consumer which promises that in return for payment by the consumer, the seller will provide services or goods.
  13. 13. CO'Brien Chanel College Receipts It is a written proof of payment for G & S Date Name of Shop Time Receipt No. Amount due Cash back
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  15. 15. CO'Brien Chanel College • Unsafe or Low Quality Goods • Overcharging and incorrect weights • Misleading Advertisements • Slick sales method
  16. 16. CO'Brien Chanel College 1. Merchantable Quality 2. Fit for purpose intended 3. Match their description 4. Sample goods sold should match samples shown Goods must be of:
  17. 17. CO'Brien Chanel College 1.Merchantable Quality Goods should be of reasonable quality taking into account: 1. what they are supposed to do 2. Price you paid 3. How long they should last My Sony TV which I paid €499 gave up after three weeks!!
  18. 18. CO'Brien Chanel College 2. Fit for purpose intended Goods should fulfil a specific purpose Why isn’t this glue working???
  19. 19. CO'Brien Chanel College 3. Match their description If seller describes the goods in a certain way they should match that description 4 Star Hotel located 500m from the beach 10 Km They lied…its 10Km…
  20. 20. CO'Brien Chanel College 4. Sample goods sold should match samples shown If you buy a good or service based on the sample shown it should be the same Carlsberg This isn’t the t- shirt I ordered!! I Liverpool
  21. 21. CO'Brien Chanel College Also under the Sale of Goods & Supply of Services Act 1980…. The person selling the goods has a licence/ a legal right to do so. Licenced Business Unlicensed Business
  22. 22. CO'Brien Chanel College Also under the Sale of Goods & Supply of Services Act 1980…. If a service is being provided, the person must be qualified to carry out the service Yes! I am a qualified plum ber!
  23. 23. CO'Brien Chanel College Under the Sale of Goods & Supply of Services Act 1980…. What am I entitled to? Refund ReplacementRepair
  24. 24. CO'Brien Chanel College Under the Sale of Goods & Supply of Services Act 1980…. What am I entitled to? A Credit Note: Document which allows the customer to purchase an item in the shop to the same value as the returned item Credit Note to the value of €20
  25. 25. CO'Brien Chanel College No Exchange on Goods No Refund Given We only give credit notes In the event of a fault contact the Manufacturer No Return on Goods Purchased during Sale
  26. 26. CO'Brien Chanel College Consumer Information Act 1978 Quiz Forbids suppliers giving any misleading info about: • Goods • Services • Price • Quality
  27. 27. CO'Brien Chanel College Labelling  Name  Nutritional Facts  Quantity  Ingredients  Best before date/ Use by date  Storage Conditions
  28. 28. CO'Brien Chanel College Symbols Symbols of quality It tells the buyer that the good is of good quality
  29. 29. CO'Brien Chanel College Bar Codes • Series of lines on goods that allow computers to identify products • Scanned at check outs • Less mistakes • Records stock
  30. 30. CO'Brien Chanel College  It is illegal to give misleading info to the public
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  34. 34. CO'Brien Chanel College  Labelling a product or a service at a certain price but when customer goes to pay for it, it is more expensive Cheap flights to London Heathrow only €9.99 return no extra charges
  35. 35. CO'Brien Chanel College  It is illegal to make a false claim about a good/service Petrol station open 24 hours
  36. 36. CO'Brien Chanel College € 30 Goods sold must be on sale at a higher price for 28 days consecutively in previous 3 months before price can be lowered
  37. 37. CO'Brien Chanel College Is a written promise that the manufacturer/ retailer will repair or replace an item within a stated period of time after the purchase date
  38. 38. CO'Brien Chanel College  It enables a consumer to decide what is the best value.  Food labels must show the price per kilo/litre rather than overall price.  Consumers can compare prices the best prices per kilo/litre rather than total price by using the formula Price ______ Quantity
  39. 39. CO'Brien Chanel College 350 grams @ €0.95700 grams @ €1.95 Calculate which size is the best value for money 1.95 .95 _______ = .00278c per gram _______ = .00271c per gram 700 350
  40. 40. CO'Brien Chanel College Which of the following is better value for money: 1. 200 tea bags for €1.50 or 80 tea bags for €0.56c. 2. 800g sliced pan for €0.64 cents or 300g sliced pan for €0.27c. 3. Box of 10 computer discs for €12 or 2 discs for €3 4. 100 ml of washing up liquid for €0.20c or 280ml for €0.70c
  41. 41. CO'Brien Chanel College On Monday the 12th of December 2011. You purchased a Wide screen Tv from PC World, Blanchardstown, Co. Dublin. The TV cost E450. You paid by cash and received a receipt. When you brought the TV home and tried to set it up you noticed that the screen of the TV was broken. Write a letter of complaint to the Manager of PC World demanding a replacement. Letter format word document
  42. 42. CO'Brien Chanel College You go out for a family meal on the 13th December to the local “Steak house”, Coolock, Co.Dublin. Your dad pays for the meal by cash. When you go home you study the receipt and discover they have overcharged you, They have included three items that you didn’t order. Your parents ask you to write a letter of complain to the restaurant about this.
  43. 43. CO'Brien Chanel College  Voluntary Body  Advises consumers about goods and services and laws affecting them  Consumer Choice magazine
  44. 44. CO'Brien Chanel College - Person responsible for investigating and resolving complaints from consumers against a business. - E.g. State ombudsman Financial Services Ombudsman
  45. 45. CO'Brien Chanel College  Enforces the Consumer information act 1978  Publishes booklets advising consumers of their rights €
  46. 46. CO'Brien Chanel College  Deals with consumer claims up to €2,000  Handles claims speedily – no solicitors needed  Fee of €15  Need to settle dispute with seller before going to the small claims court