About CrossLoop - A place to get affordable, quick computer support from real people rated by users

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    About CrossLoop - A place to get affordable, quick computer support from real people rated by users - Presentation Transcript

    1.  
    2. A Snapshot
      • Product : Launched end of 2006 with free desktop sharing software ( How To Video ) to enable anyone to get help
      • Help Marketplace: Launched April 22 nd 2008 with over 7,000 Helpers and now at 9,500+
      • Software : ~2.5MB; Download it at www.crossloop.com
      • Team : Prior at Disney, eBay, Novell, LinkedIn
      • Investor : El Dorado Ventures – a premier leading Silicon Valley venture capital firm
      • International : In 21 languages, Users across 190 countries
      • Usage : Over 43M desktop sharing minutes; > 2.3M Help Sessions with an average today of >2,500 hrs of engagement/day
    3. Tom Rolander: CTO of CrossLoop Tom was the first engineer at Digital Research and designed the first multi-tasking OS, MP/M, before Windows
    4. Organic Media Coverage
        • “ CrossLoop makes connecting any two personal computers as easy as typing a phone number and clicking Connect”
        • “ Best of the Internet” (April, 2007)
        • +
        • “ 91 Utilities to Supercharge Windows” (March, 08)
        • “ If you find yourself frequently providing tech support for your Aunt Tily or your Uncle Barney, CrossLoop lets you see first-hand whether they grasp your instructions and, if not, allows you to quickly step in and assist”
      “ One very simple option is a program called CrossLoop.” - Walt Mossberg “ The 10 Best Downloads of 2007” “ Beyond the Cubicles” CONFIDENTIAL ©2008 CrossLoop Inc. “ Worthwhile Small Business Technologies” Top Tech Web Sites 2008 A CNet Networks Co. 1) Help! My Computer Froze Up and I Lost my Work! 2) “ Helping Non-Technical Friends”
    5. Some Customer Testimonials
      • 99% of users will recommend CrossLoop!
        • “ Grandma loves it! She's 80 and crashes her computer regularly… its 180 miles to her house to make it right, or just 5 minutes on CrossLoop. Beat that for reducing our carbon footprint!”
        • I've been waiting for Crossloop for 6 years! We've tried every remote desktop sharing software out there and our client base cannot use any of them – they're far too complex. This has changed the dynamics of our entire company. My happy customers are now jubilant customers, and support call length has been reduced from an average of 1 hour to 15 minutes!”
        • This is the BEST program I have ever used for customer support as a PC technician. I have never had a program work behind my firewall at work, and CrossLoop did, first time out of the gate. I love it!”
        • “ Always excellent. A moment's use of CrossLoop saves me a 70 mile round trip to do something as simple as update the virus profile on my 76 year old mother's PC.”
        • “ Great piece of SW! Supporting telecommuting users is now a breeze. Easy to install, setup and use.”
      CONFIDENTIAL ©2008 CrossLoop Inc.
    6. Management Team
      • Lisa Alderson – CEO. 15+ years experience building technology and digital media businesses. President of Cinema Circle, Inc. – acquired by Gaiam, Inc. (NASDAQ: GAIA). Managed 3 venture backed start-ups through funding and market launch: Omnilux, Inc. (now ClearMesh Networks ), Genomic Health (NASDAQ: GHDX), and iExchange.com (now Placemark Investments ). Former manager of Strategic Planning at The Walt Disney Company . MBA – Harvard Business School .
      • Tom Rolander - CTO . At the forefront of emerging technologies for over 25 years, Tom has founded and provided key management and engineering leadership for PG Soft, Novell and Digital Research . Tom wrote the multi-tasking (MP/M) and network (CP/NET) operating systems for Digital Research. He won a Codie award for the Novell iFolder. MS in Electrical Enginereering / Computer Science – University of Washington.
      • Vikram Subramaniam – VP of Product . 12+ years experience designing and building world-class products at leading eCommerce companies. Previously at Netflix , Vikram focused on converging the overall customer experience across multiple touch-points. Prior to that he was at eBay for five years where he ran the global product function, including trust and safety, customer care, monetization and pricing, community and social features. Management and technology consultant at KPMG . M.S. Computer Science – Indiana University.
      • Mrinal Desai - VP of Sales and Business Development . Mrinal was at LinkedIn from its early days. He helped grow it from 1.5M to 6.5M users. In addition, he launched, seeded and grew the LinkedIn premium products in the Fortune 500 companies: Google, Expedia, Symantec, Vivendi, etc. Enterprise software sales and partnerships for 5 years in India at TATA . MBA – Monterey Institute of International Studies.
      CONFIDENTIAL ©2008 CrossLoop Inc.

    + Mrinal DesaiMrinal Desai, 2 years ago

    custom

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