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Welcome to the sixth edition of our financial services newsletter; viewpoint.
In this edition of viewpoint we discuss managing stakeholder relationships. With a focus on consumers, we discuss customer needs and how well the banking sector manages the different dimensions of customer relationships, making comparisons with the rest of the industry and other service based sectors.
We hope you find it an informative read. For more information about our financial services research team visit the Financial Services Research section on our website. Don't forget, you can access previous editions of viewpoint by visiting our newsletter archive.