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  • 1. • Mail which comes into the business• It can be received through the post, facsimile or by email• Pre-sort envelops in categories• Open & remove contents from envelopes• Stamp items with date stamp• Cheques, write in remittances book• Enclose items together• Sort mail into different departments
  • 2. • This is mail that is sent of the building• It can also be sent by Royal Mail, facsimile or by e-mail• Collect mail from departments• Check for signatures & enclosures• Insert mail into envelopes• Weigh & frank mail• Dispatch mail
  • 3. • INCORRECT ADDRESS• SOMETHING GETS LOST• SMALL, HEAVY PARCEL• UNEXPECTED• IF IT SMELLS