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• Mail which comes into the business.• It can be received through the post, facsimile or by e-mail.
• Pre-sort envelopes in categories• Open and remove contents from envelopes• Stamp items with date stamp• Cheques, write in remittances• Enclose items together• Sort mail into different departments
• This is mail that is sent out of the building• It can also be sent by Royal Mail, facsimile or by e-mail
• Collect mail from departments• Check for signatures & enclosures ( cheques)• Insert mail into envelopes• Weigh & frank mail• Dispatch mail
Folding/Inserting machineUsed to neatly fold paperPhotocopierUsed to make duplicates of files
Date StampUsed to put the date on documentsLetter OpenerUsed for opening letters
ShredderUsed to shred unwanted documentsWeights and ScalesTo weigh how heavy a parcel is
Franking MachineUsed to put logos onto documents orenvelopes
A Remittance is any money received in the post.When the envelope has been opened, record any remittances in the RemittancesBook.Check that the amount indicated in the letter matches the actual amount received.Any discrepancy should be reported to the Mail Room supervisor Pass theremittance and the remittance book to the Chief Cashier who will be responsible forany further action
•If address is incorrect•If the weight is abnormal for the size of parcel•If it is unexpected•If you cannot identify the sender•If it smells !