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INSURANCEInsurance MU OverviewPresentation by xyz15 May 2012
MphasiS – An Overview                                                         Corporate                         Revenue FY...
MphasiS Overview                                          MPHASIS DIRECT                                                  ...
Global Footprint                                        U n it e d                                 Net h e r la           ...
MphasiS Insurance - Facts         We value our long                                  Our experienced insurance            ...
MphasiS Insurance – Services                           Insurance Lifecycle                           Insurance Lifecycle  ...
General Insurance Services     Policy Acquisition                            Policy Servicing                      Risk an...
Life and Annuity Services     Policy Acquisition                            Policy Servicing                       Risk an...
Billing as a Service (BaaS) A comprehensive, on-demand cloud based solution known                    Benefits: as Billing ...
Insurance Sales Modernization (ISM)SolutionA digital pen enabled solution integrated into the standard agent process, help...
Enterprise support       Human Resources                                   Finance & Accounting                           ...
Industry Solutions:Policy Servicing and Sales Portals              Challenges                               Business Solut...
Industry Solutions:Distribution Partner On-boarding               Challenges                                Business Solut...
Industry Solutions:Enterprise Content Management                Challenges                                  Business Solut...
Case Study [1]                                                                             Sector: P&C / Life   Client: On...
Case Study [2]                                                                                 Sector: P&C     Client: One...
Why MphasiS?              End to end                           “Full Stack” solutions across BPO, Applications & ITO      ...
Thank You                                                                          Presenter Name                         ...
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MphasiS - insurance and technology

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Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.

See how MphasiS utilizes various technology resources to improve the insurance industry's operations.

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  1. 1. INSURANCEInsurance MU OverviewPresentation by xyz15 May 2012
  2. 2. MphasiS – An Overview Corporate Revenue FY 2011 - $1,116 million | 38,000+ Professionals | 545 Clients Deliver Applications, BPO and IT Infrastructure Management Services MphasiS has delivered consistent revenue Continue to be a Winner – 2011 growth – CAGR 39.39% in the last 5 years 40,426 • Ranked No. 165 amongst the FORTUNE 500 39,962 1,116 companies in India and No. 7 in the Infotech segment 33,524 1,099.3 28,795 • Mphasian Ashwin Karthik wins the 13th NCPEDP 874.2 27,047 - Shell Helen Keller Award 2011 702.0 • NASSCOM Corporate Awards for Excellence in 391.14 Diversity and Inclusion • Waste Wise Business Recyclathon Award 2011 • Ranked No. 23 among the Top 100 companies FY 07 FY 08 FY 09 FY 10 FY 11 (March) (October) in FinTech 100 for the year 2011 Revenue (USD) Headcount Revenue for the period April ‘08 to Oct ‘08 has been annualized due to change in accounting period15 May 2012 | 2 INSURANCE
  3. 3. MphasiS Overview MPHASIS DIRECT HP CHANNEL Healthcare & Retail & Consumer Energy & Life Sciences Packaged Goods Utilities New Ventures Communications, Banking Insurance Media & Government Payment Solutions Entertainment Enterprise & Market Product Engineering Capital Transportation Unit Manufacturing Services Markets & Logistics Emerging Geographies Mature Geographies Applications Services Applications Applications Enterprise Transformation & Management Services Development Services Applications Services Modernization Services Business Process Outsourcing Services Enterprise Shared CRM Services Financial Process Administrative Services Management Services Infrastructure Services Security, Compliance Data Center Services Workplace Services Networking Services & Continuity Services Global Delivery Global Services Network Alliances15 May 2012 | 3 INSURANCE
  4. 4. Global Footprint U n it e d Net h e r la K in g d o m B e lsg iu m nd Ir e l a n Ge r m a n y d S w it z e r l a n Ca n a d a d o lan d P In d ia C h in a Ja p a n Fr a n c e U n it e dStates o f Am e r ic a Sri La n k a S in g a p o r e N o id a (D e l h i) Ah m e d a b a d Ko lk In d o r e ata R a ip u r Au s t r a Va d o d a Mu m b ra l ia Delivery Footprint a i Pu n e New Client Footprint Ba n g a l o r e In d ia C e n t e r (B P O ) Ze alan d Ch e n n ai Ma n g a l o G l o b a l S e r v ic e C e n t e r (IT O P o n d ic h re erry & AP P S ) New T r a in in g Ac a d e m y Ze alan d15 May 2012 | 4 INSURANCE
  5. 5. MphasiS Insurance - Facts We value our long Our experienced insurance We have more than industry solutions team standing global 3100 employees who develops solutions which relationships with are a part of our are relevant to your insurance Fortune insurance team. insurance business, your 500 clients. clients and your partners. We have a dedicated We manage insurance business applications serving Our BPO team supports 4 analyst team that will be millions of customers million calls and more than able to translate your across various lines of 6 million transactions business challenges into business in the annually. technical requirements. insurance domain.15 May 2012 | 5 INSURANCE
  6. 6. MphasiS Insurance – Services Insurance Lifecycle Insurance Lifecycle Enterprise Support • Distribution and • Policy servicing product and billing Human Resources • Sales and • Claims underwriting processing Finance & Accounting Administration Services • Reinsurance management •Asset • Actuarial, Legal management Enterprise Technology & and Compliance Shared Services15 May 2012 | 6 INSURANCE
  7. 7. General Insurance Services Policy Acquisition Policy Servicing Risk and Compliance Sales and Policy Reinsurance Actuarial, Distribution Claims Asset Underwriting servicing and Management Legal and and Product Processing Management Billing Compliance• Identify, • Process • Policy • Notification of • Determine • Actuarial • Develop asset license and applications processing loss reinsurance services for strategy integrate with • Verify and print • Validate needs and pricing and • Selection of distribution underwriting • Endorsement coverage strategy reserving investment network information processing • Acquire • Legal services • Assign advisor• Sales Force • Underwrite • Audit contracts for contracts reserves and • Portfolio Management processing adjustors • Manage and claims • Premium performance• Configure and payments and • Maintain tracking calculation • Answer • Payments implement and quote inquiries recoveries company products • Subrogation ratings • Bind • Renewals and recoveries• Manage • Regulatory commissions • Upsell/cross • Bill premiums • Manage third reporting and sell direct parties filings• Client Support • Manage • Litigation agent/ broker support statements • Reinsurance recoveries Data Management, Reporting and Analytics, Workflow, Document Management Partnerships anaged services • eBAO Tech • Decision Research Corporation ore applications: HUON, SIS, DRC, WINS, PMS, eBAO, Premia, Duck Creek • Duck Creek ustomer relationship: Onyx, ePOINT, Dynamics, Salesforce usiness process management / Workflow: Pega, Global360, IBM CM, Documaker, Exstream Implementation – Pega, ExStream15 May 2012 | 7 INSURANCE
  8. 8. Life and Annuity Services Policy Acquisition Policy Servicing Risk and Compliance Sales and Policy Reinsurance Actuarial, Distribution Claims Asset Underwriting servicing and Management Legal and and Product Processing Management Billing Compliance• Identify, • Process • Policy • Notification of • Determine • Actuarial • Develop asset license and applications processing loss reinsurance services for strategy integrate with • Verify and print • Validate needs and pricing and • Selection of distribution underwriting • Endorsement coverage strategy reserving investment network information processing • Acquire • Legal services • Assign advisor• Sales Force • Underwrite • Audit reserves and contracts for contracts • Portfolio Management processing adjustors • Manage and claims • Premium performance• Configure and • Answer • Payments payments and • Maintain tracking calculation implement and quote inquiries recoveries company • Client products • Subrogation ratings • Bind • Renewals and recoveries statements of• Manage • Regulatory investment commissions • Upsell/cross • Bill premiums • Manage third reporting and performance sell direct parties filings• Client Support • Agent/broker • Reinsurance statements recoveries • Client • Maturation statements Data Management, Reporting and Analytics, Workflow, Document Management Partnerships anaged services • HP, • eBAO Tech ore applications: Ingenium, Radience, Navisys, Vantage, Product Express, OLAS, eBAO • Solcorp ustomer relationship: Onyx, ePOINT, Dynamics, Salesforce usiness process management / Workflow: Pega, Global360, IBM CM, Documaker, Exstream Implementation – Ingenium, Global 36015 May 2012 | 8 INSURANCE
  9. 9. Billing as a Service (BaaS) A comprehensive, on-demand cloud based solution known Benefits: as Billing as a Service (BaaS). •Add new products and pay plans instantly Billing & Customer & Call Center & Mailroom Payments Agent Portal Back-office (Print, Mail, •Improve agent and Fax) customer service Infrastructure, Integration and Application Support •Reduce costs and streamline billing operations •Replace legacy billing systems with a modern Hosted SaaS Partial BPO Full BPO solution •Built on state-of-the-art technology, supported by an experienced team of Insurance domain experts •Allows carriers to reduce the cost of billing operations and improve customer satisfaction.15 May 2012 | 9 INSURANCE
  10. 10. Insurance Sales Modernization (ISM)SolutionA digital pen enabled solution integrated into the standard agent process, helpingreduce the time and cost involved in processing new insurance applications.Benefits•Instant application processing•Improved agent experience:- Instant pay out of commissions- On the spot processing of applications•Higher agent retention rate•Improved agent productivity15 May 2012 | 10 INSURANCE
  11. 11. Enterprise support Human Resources Finance & Accounting Administration ServicesServices Services ServicesImplementation, Development, Maintenance Implementation, Development, Maintenance Implementation, Development, Maintenanceand Support in the following areas: and Support in the following areas: and Support in the following areas:• HCM – Human capital Management • Source to Pay • Procurement• EPM – Enterprise Performance management • Order to Cash • Facilities Management • Record to Report • Legal Matter ManagementProduct Expertise • Enterprise Risk • Compliance / Governance• Oracle/PeopleSoft • Integrated Workflow Solutions • Enterprise wide Project & Portfolio• Data Stage • Mailroom/ Scanning Solutions Management• Middleware – Tuxedo, WebSphere Product Expertise Product Expertise • Data Stage. MOSS 2010 • Ariba • COGNOS/IBM TM1 • Tririga • Risk Watch, FERMAT • TeamConnect • PPM • SailPoint Services Product Expertise Enterprise • Identity and Access Management: Novell IDM, Sailpoint, Backbone and connectors. • Implementation Technology & • Development • eBusiness Technology: ECM (Tridion, Quova, Oracle and IBM portals, HBX, Ultraseek Shared Services • Maintenance and Siteminder/Sun/Novell, IDM). • Support • Enterprise Quality Assurance: Functional testing, performance testing & load testing, HP Quality Center, QTP, LoadRunner, Jmeter.15 May 2012 | 11 INSURANCE
  12. 12. Industry Solutions:Policy Servicing and Sales Portals Challenges Business Solutions Benefits• Customer expectations are forcing the B2C Portals, such as: Reduce costs adoption of on-line service and sales •Customer self service portals through automation and• Distribution networks need better tools to self-service across policy •Customer experience management help find and retain clients and claims process• Cost pressures push for straight through Increase sales processing B2B Portals, such as: efficiencies through one• Existing tools were not chosen to support •Lead management solutions client view and online the full range of current expectations •Agency management solutions sales tools Simplify distribution partner ecosystem through process Our expertise Technology Solutions integration and automation• Successfully executed over 100 Portal • Business process driven portals engagements Improve user • Portal architecture and assessment experience through• Expertise in consulting and • Website rationalization and migration personalized and secured implementing rich user experience service applications • Information architecture and usability• Vendor product expertise from JBOSS to engineering services Enhance customer Spring and from MC Documentum to • Development and managed maintenance relationships Interwoven. through social media and • Managed independent testing and validation• Mframe portal framework mobile applications • Managed content integration15 May 2012 | 12 INSURANCE
  13. 13. Industry Solutions:Distribution Partner On-boarding Challenges Business Solutions Benefits• Difficult to add new channels quickly Improve market Our solutions enables carriers to leverage new distribution channels by providing standard reach• No process in place to on-board new business models, with technology and by the integration of partners within a channel operational frameworks. new distribution• High complexity integration channels, exposing• High planning and execution cost your products to a Conceptual Business Framework: broader target audience• Complex governance structure to manage integrated systems and processes Defines and captures common business processes, transactions and operations involved in multiple distribution channel scenarios. Reduction of time and cost through standardization Technology Framework: Our expertise of the on-boarding Defines the technology blueprint for realizing the process for new business framework. This helps you to partners and the• Successfully executed 50+ integration understand how the integration project will be integration of various projects. implemented and how the current IT landscape distribution channels• Expertise in multiple integration platforms will be modified. and products.• Expertise in Data Integration, Service Operational Framework: Reduction of risk Oriented Architecture and Enterprise by increasing visibility Application Integration Helps define end-to-end execution and and predictability of the governance process. partner on-boarding and distribution channel integration process15 May 2012 | 13 INSURANCE
  14. 14. Industry Solutions:Enterprise Content Management Challenges Business Solutions Benefits• Distributed models of working drive the • An MphasiS proprietary content migration Increase user framework which simplifies and speeds up satisfaction need for information to be available migration of content from homegrown, Easier to locate relevant anytime, anywhere legacy systems to any modern ECM content regardless of system. E.g. Lotus Notes to SharePoint location• End users have to work on multiple systems migration framework. to retrieve/deliver documents/content Increase efficiencies• Content is in pockets across the enterprise, • An MphasiS proprietary structured through ubiquitous access making aggregation and search difficult approach to implement ECM products to information based on our experience and industry best practices, resulting in processes designed Implement more Our expertise to address specific challenges in each quickly phase of the ECM project. Experienced teams using• Successfully executed ECM projects in the last proven methodologies 10+ years ranging from consulting to implementation, migration or modernization. Lower cost• Developed content migration frameworks by effective execution which simplifies and speeds up migration through our existing of content. framework and implementation process• Strong experience around ECM products such as IBM Filenet, Fatwire and Sharepoint15 May 2012 | 14 INSURANCE
  15. 15. Case Study [1] Sector: P&C / Life Client: One of the world’s largest life insurance Line of Business: Individual Life Region: Europe Functional Area: Product administration and management and pensions companies Highlights About the client Problem statementServices offered • Offerings include a wide range of life • To reduce application management costs for • Application development a portfolio of applications spread across insurance, pensions, and long term • Application enhancement LOBs by outsourcing production support, investments and saving products • Production support & maintenance and development • Serves over 40 million customers in more maintenance • Application portfolio is spread across life & than 20 countries around the world, with a • Testing non-life Insurance, mortgages and banking workforce of approximately 28,000 • Headquartered The Netherlands • Process and technology standardization to be Technologies implemented in the future • IBM Websphere Portal • IBM WCM, Morello • JAVA, J2EE, Tomcat High level approach Key results • Oracle, SQL Server, Microsoft Access • Assessment for outsourcing • 100% of transition applications moved into • Portlet factory • Application portfolio based approach including steady state, on time and within budget 5-phased transition methodology • Shift from 8x5 to 24x7 at no increase in costs Engagement details • Knowledge management • From 100% onshore to 45:55 onshore/ • Multi year contract • SLA driven managed served model offshore ratio • Managed resources to • Production support and maintenance • Reduced time-to-market managed services • SLA compliance with penalty compliance • Onsite and offshore >=90%15 May 2012 | 15 INSURANCE
  16. 16. Case Study [2] Sector: P&C Client: One of the world’s leading property & Line of Business: Accident and Health casualty and general insurance companies Region: Europe Functional area: Direct Marketing Highlights About the client Problem statement Services offered • Focused on commercial insurance, property • To have a common application for accident • Business Analysis and casualty insurance. and health insurance across Europe. • Application Design & Development • Serving more than 45 million clients in over • Implement a policy administration tool • Application Enhancement 160 countries and jurisdictions. with features like new business, • Production Support & • Headquarters in USA. endorsements, F&A billing and payments, Maintenance • Testing F&A reports, document generation. Technologies • Core Java, Web Services • Sybase • I-Planet • LDAP High level approach Key results Engagement details • Requirement gathering from European • Successful rollout to different European • Development application for countries at onshore through BAs. countries. Netherlands, Germany, • Analyzing country-specific requirements and Sweden, Italy and Portugal. • Same code base used for all countries, • Managed Resources to mapping it to the client’s framework. following reusability and country rules when Managed Services. • Assessment for outsourcing. necessary. • Production support for all the • Development and testing in India. countries. • All deadlines achieved in time for • MphasiS carried out the • Team spread across two locations offshore development and production support. implementation & support and one location onshore. • SLA compliance of100%.15 May 2012 | 16 INSURANCE
  17. 17. Why MphasiS? End to end “Full Stack” solutions across BPO, Applications & ITO solutions Domain Specialized domain expertise across General Insurance and P&C solutions Focused on emerging technologies, industry trends and innovative Innovation delivery models Client relationship We value our long, sustainable partnerships with our clients15 May 2012 | 17 INSURANCE
  18. 18. Thank You Presenter Name DesignationC 2012 MphasiSThe information contained herein is subjected to change without notice.
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