Your SlideShare is downloading. ×
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence

876

Published on

Moxie Software and Microsoft have partnered to provide Microsoft Dynamics CRM with comprehensive multi-channel and knowledge base solutions to deliver superior customer experiences. If you are …

Moxie Software and Microsoft have partnered to provide Microsoft Dynamics CRM with comprehensive multi-channel and knowledge base solutions to deliver superior customer experiences. If you are considering online customer service tools such as email, chat, knowledge base, or web self-service, take a look at these webinar slides detailing the features Moxie Software brings to Dynamics CRM customers.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
876
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
12
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. MOXIE SOFTWARE + MICROSOFT DYNAMICS CRM: DELIVERING CUSTOMER EXPERIENCE EXCELLENCEThank you for joining us. We will begin promptly at9:00am PT / 12:00pm ET.You will need to use WebEx audio – receive a call back pop-up ordial-in options available under “Communicate” tab.All lines are muted. Please use the Chat panel for questions. PROPRIETARY & 1 CONFIDENTIAL
  • 2. WELCOME• Thank you for joining today!• Submit questions via the WebEx Chat panel & Twitter – @MoxieSoft & @MSDynamicsCRM• Session will be recorded and sent to attendees with presentation.• Today’s Speakers: Ben Werner Nikhil Govindaraj Senior Product Marketing Manager Vice President, Products Microsoft Moxie Software 2
  • 3.  http://www.linkedin.com/in/benwerner
  • 4. Microsoft Dynamics CRM Momentum Forrester CRM Wave Report Gartner Magic Quadrant*
  • 5. Key Trends Impacting Customer Relationship Management
  • 6. An Unprecedented Rate of Changesource: socialnomics.com
  • 7. An Unprecedented Rate of Changesource: Yale Professor Richard Forster
  • 8. Placing customer relationships at the center Transform Exceed Increase
  • 9. Tablet Desktop Phone Cloud On-Premises
  • 10. Our Foundation
  • 11. MOXIE AND MICROSOFT JOIN TODELIVER SUPERIOR CUSTOMEREXPERIENCES PROPRIETARY &15 CONFIDENTIAL
  • 12. ABOUT MOXIE• Headquartered in Sunnyvale • 600 Enterprise Customers• Technology Centers • Recognized Leader Gartner MQ Bellevue Austin • Domain expertise in customer service & Bangalore London support 16
  • 13. MOXIE’S ENTERPRISE CUSTOMER BASE 17
  • 14. INTEGRATION WITH DYNAMICS CRM OFFERSDIFFERENTIATED AND PERSONALIZEDCUSTOMER EXPERIENCES AT SCALE. Use Dynamics CRM as the single source of truth for customer and interaction data. Single agent desktop that integrates multi-channel interactions to contact and case records within Dynamics CRM. Automatically search the knowledge base from within the case record for faster case resolution. 18
  • 15. KNOWLEDGE SPACESKnowledge Spaces delivers instant and accurate information directly within MicrosoftDynamics CRM to help organizations:• Find the Right Answers: Automatically search the knowledgebase based on the case title and display articles• Publish from Cases: Research and create answers within a case and publish it to the knowledgebase• Provide Consistent Responses: Ensure quick and accurate communication across all channels 19
  • 16. CHAT SPACESService Chat Spaces delivers instant help at your customers point of need by accessingMicrosoft Dynamics CRM data to help organizations:• Personalize Conversations: Full access to cases and contacts in Dynamics CRM as soon as a chat is accepted• Increase Agent Productivity: Support multiple, simultaneous chats per agent with an intuitive interface• Provide a Single Source of Truth: Ensure Dynamics CRM is your sole source for accurate customer data by creating or updating cases at every touch point 20
  • 17. SALES CHAT SPACESSales Chat Spaces proactively engages website visitors by accessing Microsoft DynamicsCRM data to help organizations:• Drive Online Sales: Utilize Dynamics CRM information to reduce site abandonment and generate sales• Personalize Conversations: Full access to cases and contacts in Dynamics as soon as a chat is accepted• Generate Leads: Create leads in Dynamics as part of a chat session and associate with a case 21
  • 18. WEB SELF-SERVICE SPACESWeb Self-Service Spaces delivers instant and accurate information 24x7. By integratingwith Microsoft Dynamics CRM, organizations can:• Deliver the Right Answers: Deploy embeddable widgets (FAQs, hot topics, etc.) to provide answers exactly where your customers need them• Provide Easy Case Management: Allow customers to open new cases from within the customer self-service portal• Enable Consistent Responses: Ensure instant and accurate information and reduce cost of more expensive channels 22
  • 19. DETAILS. DETAILS• How is it offered?Available in the Cloud and Onpremise• How much does it cost?The integration is FREE• How can I learn more?Visit resources.moxiesoft.com/dynamics to view recorded demos,download data sheets, and request a customized demo 23
  • 20. THANK YOU• Questions: • WebEx Chat Panel • Twitter: @Moxiesoft & @MSDynamicsCRM• Session recording and presentation will be sent via email• Contact Moxie: • info@moxiesoft.com • +1.800.474.1149 • www.moxiesoft.com 24

×