MOXIE SOFTWARE +       MICROSOFT DYNAMICS CRM:     DELIVERING CUSTOMER EXPERIENCE EXCELLENCEThank you for joining us. We w...
WELCOME• Thank you for joining today!• Submit questions via the WebEx Chat panel & Twitter –  @MoxieSoft & @MSDynamicsCRM•...
 http://www.linkedin.com/in/benwerner
Microsoft Dynamics CRM Momentum                        Forrester CRM Wave Report                        Gartner Magic Quad...
Key Trends Impacting Customer Relationship Management
An Unprecedented Rate of Changesource: socialnomics.com
An Unprecedented Rate of Changesource: Yale Professor Richard Forster
Placing customer relationships at the center                    Transform                    Exceed                    Inc...
Tablet       Desktop          Phone     Cloud             On-Premises
Our Foundation
MOXIE AND MICROSOFT JOIN TODELIVER SUPERIOR CUSTOMEREXPERIENCES     PROPRIETARY &15   CONFIDENTIAL
ABOUT MOXIE• Headquartered in Sunnyvale   • 600 Enterprise Customers• Technology Centers           • Recognized Leader Gar...
MOXIE’S ENTERPRISE CUSTOMER BASE 17
INTEGRATION WITH DYNAMICS CRM OFFERSDIFFERENTIATED AND PERSONALIZEDCUSTOMER EXPERIENCES AT SCALE. Use Dynamics CRM as the...
KNOWLEDGE SPACESKnowledge Spaces delivers instant and accurate information directly within MicrosoftDynamics CRM to help o...
CHAT SPACESService Chat Spaces delivers instant help at your customers point of need by accessingMicrosoft Dynamics CRM da...
SALES CHAT SPACESSales Chat Spaces proactively engages website visitors by accessing Microsoft DynamicsCRM data to help or...
WEB SELF-SERVICE SPACESWeb Self-Service Spaces delivers instant and accurate information 24x7. By integratingwith Microsof...
DETAILS. DETAILS• How is it offered?Available in the Cloud and Onpremise• How much does it cost?The integration is FREE• H...
THANK YOU• Questions:  • WebEx Chat Panel  • Twitter: @Moxiesoft & @MSDynamicsCRM• Session recording and presentation will...
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence
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Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence

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Moxie Software and Microsoft have partnered to provide Microsoft Dynamics CRM with comprehensive multi-channel and knowledge base solutions to deliver superior customer experiences. If you are considering online customer service tools such as email, chat, knowledge base, or web self-service, take a look at these webinar slides detailing the features Moxie Software brings to Dynamics CRM customers.

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Moxie Software + Microsoft Dynamics CRM: Delivering Customer Experience Excellence

  1. 1. MOXIE SOFTWARE + MICROSOFT DYNAMICS CRM: DELIVERING CUSTOMER EXPERIENCE EXCELLENCEThank you for joining us. We will begin promptly at9:00am PT / 12:00pm ET.You will need to use WebEx audio – receive a call back pop-up ordial-in options available under “Communicate” tab.All lines are muted. Please use the Chat panel for questions. PROPRIETARY & 1 CONFIDENTIAL
  2. 2. WELCOME• Thank you for joining today!• Submit questions via the WebEx Chat panel & Twitter – @MoxieSoft & @MSDynamicsCRM• Session will be recorded and sent to attendees with presentation.• Today’s Speakers: Ben Werner Nikhil Govindaraj Senior Product Marketing Manager Vice President, Products Microsoft Moxie Software 2
  3. 3.  http://www.linkedin.com/in/benwerner
  4. 4. Microsoft Dynamics CRM Momentum Forrester CRM Wave Report Gartner Magic Quadrant*
  5. 5. Key Trends Impacting Customer Relationship Management
  6. 6. An Unprecedented Rate of Changesource: socialnomics.com
  7. 7. An Unprecedented Rate of Changesource: Yale Professor Richard Forster
  8. 8. Placing customer relationships at the center Transform Exceed Increase
  9. 9. Tablet Desktop Phone Cloud On-Premises
  10. 10. Our Foundation
  11. 11. MOXIE AND MICROSOFT JOIN TODELIVER SUPERIOR CUSTOMEREXPERIENCES PROPRIETARY &15 CONFIDENTIAL
  12. 12. ABOUT MOXIE• Headquartered in Sunnyvale • 600 Enterprise Customers• Technology Centers • Recognized Leader Gartner MQ Bellevue Austin • Domain expertise in customer service & Bangalore London support 16
  13. 13. MOXIE’S ENTERPRISE CUSTOMER BASE 17
  14. 14. INTEGRATION WITH DYNAMICS CRM OFFERSDIFFERENTIATED AND PERSONALIZEDCUSTOMER EXPERIENCES AT SCALE. Use Dynamics CRM as the single source of truth for customer and interaction data. Single agent desktop that integrates multi-channel interactions to contact and case records within Dynamics CRM. Automatically search the knowledge base from within the case record for faster case resolution. 18
  15. 15. KNOWLEDGE SPACESKnowledge Spaces delivers instant and accurate information directly within MicrosoftDynamics CRM to help organizations:• Find the Right Answers: Automatically search the knowledgebase based on the case title and display articles• Publish from Cases: Research and create answers within a case and publish it to the knowledgebase• Provide Consistent Responses: Ensure quick and accurate communication across all channels 19
  16. 16. CHAT SPACESService Chat Spaces delivers instant help at your customers point of need by accessingMicrosoft Dynamics CRM data to help organizations:• Personalize Conversations: Full access to cases and contacts in Dynamics CRM as soon as a chat is accepted• Increase Agent Productivity: Support multiple, simultaneous chats per agent with an intuitive interface• Provide a Single Source of Truth: Ensure Dynamics CRM is your sole source for accurate customer data by creating or updating cases at every touch point 20
  17. 17. SALES CHAT SPACESSales Chat Spaces proactively engages website visitors by accessing Microsoft DynamicsCRM data to help organizations:• Drive Online Sales: Utilize Dynamics CRM information to reduce site abandonment and generate sales• Personalize Conversations: Full access to cases and contacts in Dynamics as soon as a chat is accepted• Generate Leads: Create leads in Dynamics as part of a chat session and associate with a case 21
  18. 18. WEB SELF-SERVICE SPACESWeb Self-Service Spaces delivers instant and accurate information 24x7. By integratingwith Microsoft Dynamics CRM, organizations can:• Deliver the Right Answers: Deploy embeddable widgets (FAQs, hot topics, etc.) to provide answers exactly where your customers need them• Provide Easy Case Management: Allow customers to open new cases from within the customer self-service portal• Enable Consistent Responses: Ensure instant and accurate information and reduce cost of more expensive channels 22
  19. 19. DETAILS. DETAILS• How is it offered?Available in the Cloud and Onpremise• How much does it cost?The integration is FREE• How can I learn more?Visit resources.moxiesoft.com/dynamics to view recorded demos,download data sheets, and request a customized demo 23
  20. 20. THANK YOU• Questions: • WebEx Chat Panel • Twitter: @Moxiesoft & @MSDynamicsCRM• Session recording and presentation will be sent via email• Contact Moxie: • info@moxiesoft.com • +1.800.474.1149 • www.moxiesoft.com 24

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