Avaya IP Office Overview

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Avaya IP Office Overview

Avaya IP Office Overview

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  • 1. © 2011 Avaya Inc. All rights reserved. 1 GO! Avaya SME Communications IP Office Overview
  • 2. © 2011 Avaya Inc. All rights reserved. 2 xxx,000s Avaya IP Office Designed for Small to Midsized Enterprises 10,000 Small Medium Mid Market Large Fortune 1000 Avaya Aura® Designed for Midsized to the Largest Enterprises # of Users Avaya Aura® Solution for Midsize Enterprises 10 100 250 1000 Avaya Aura® Avaya Strategy Take IP Office Up Market Ideal for established businesses seeking cost-effective consolidation of assets and streamlined growth Ideal for small to midsize businesses seeking cost- effective growth and built-in value 2
  • 3. © 2011 Avaya Inc. All rights reserved. 3 Avaya IP Office Designed for Small to Midsized Enterprises Re-capture The Gap Take Share In Midsize Markets Ideal for small to midsize businesses seeking cost- effective growth and built- in value Avaya IP Office New offer for Midsize Enterprises A v a y a I P O f f i c e N ot J us t f or Sma ll B us ine s s A nymore Avaya Aura® Designed for Midsized to the Largest Enterprises Avaya Aura® Solution for Midsize Enterprises Avaya Aura® Ideal for established businesses seeking cost-effective consolidation of assets and streamlined growth 3
  • 4. © 2011 Avaya Inc. All rights reserved. 4 5 - 1,000 users in one or more offices IP Digital Analog SIP Adaptable office from key system to UC SME, Mid Market, Branch Home, work, on the roadHandsets, smart phones, desktop, tablets Savings, Low TCOInvestment Protection Flexible Architecture
  • 5. © 2011 Avaya Inc. All rights reserved. 5 At a Glance – Key for Mid Market R8.0 Single Site Capacity: 384 Multi-Site Capacity: 1,000 across up to 32 sites/nodes Single Site Capacity: 1,000 R8.1 Multi-Site Capacity: 1,000 across up to 32 sites/nodes + Centralized licensing + Centralized management Single Site Capacity: 1,500 R9.0 Multi-Site Capacity: 1,500 across up to 32 sites/nodes + Centralized licensing + Centralized management
  • 6. © 2011 Avaya Inc. All rights reserved. 6 Avaya IP Office R8.1 What’s new Now scalable to 1,000 users on a single site! • New Linux based server with centralized licensing and management • IP Office 500v2 acts as a gateway to enable hybrid implementation Flexible Workforce Mobility On iPad and Windows! • Flare Communicator extends IP Office UC to tablets • Now included with IP Office Power User and Office Worker solutions More to sell with new service & networking offers! • New IP Office Support Services – Incredible value, amazing price for SME – and secure high speed remote login (SSL/VPN) • New 3500 ERS delivers SME price with enterprise-class performance & stacking
  • 7. © 2011 Avaya Inc. All rights reserved. 7Avaya – Confidential Are You Leading With Mobile Collaboration? Android and iPhone sales are 70%+ of the market New Service Pack Set Status Search Directory Start IM Chat Track Chats Manage Conference Calls Geo-Presence Visual Voicemail Already available on Android, iPhone (GA: 4/30)
  • 8. © 2011 Avaya Inc. All rights reserved. 8 More Flexibility for the Workforce Avaya Flare® Communicator Soft-client  Delivers Audio, IM & Presence capabilities  Apple iPad and Microsoft Windows  Feature set and device interoperability expand over time D e l i v e r i n g t h e W o r l d ’ s M o s t F l e x i b l e W o r k f o r c e
  • 9. © 2011 Avaya Inc. All rights reserved. 9 User Solutions Matrix – Options for the Flexible Workforce As of Release 8.1  One number – business to cell  Call control via smart phone (GUI) or cell phone (* codes)  Listen to email n/a n/a n/a n/a n/a  Outlook /SFDC plug-ins  Unified messaging  IM, presence  Full conference control  Flare iPad & Windows n/a n/a n/a  Outlook /SFDC plug-ins  Unified messaging  IM, presence  Full conference control  Telecommuter mode  Video soft phone  One number – business to cell  Call control via smart phone (GUI) or cell phone (* codes)  Listen to email  IM, presence  Full conference control  Geo presence  Centralized directory  Meet me conferencing  Outlook /SFDC plug-ins  Unified messaging  IM, presence  Full conference control  Flare iPad & Windows  Telecommuter mode  Video soft phone Essential Preferred Server Essential Preferred Server Essential Preferred Server Essential Preferred Server Mobile Worker Essential Office Worker Tele- Worker Power User Available on the following Editions: Mobile Desktop
  • 10. © 2011 Avaya Inc. All rights reserved. 1010 Selling To All Market Segments You can compete by simply changing software packages Product Today Product Future Software Edition (system wide) Business size Market Need e.g. Competition IPOffice500 (Upto384userspersystem) Future: Linux Server, IP Office 500 (As a server or a gateway) Basic Edition <25 Telephony Panasonic, Toshiba Essential Edition 20-99 IP Telephony With Essential Mobility Aastra, Cisco, Shoretel Preferred Edition 21-250 Unified Communications with Preferred Mobility Cisco, Mitel, Shoretel Advanced Edition UC with Contact Center cQ3 2012 Linux Server, With IP500 Gateway Option Server Edition 100- 1000 Unified Communications with Preferred Mobility Cisco, Mitel, Shoretel Avaya Aura® Branch SD Card 100+ Avaya Aura applications Cisco, Siemens, Microsoft
  • 11. © 2011 Avaya Inc. All rights reserved. 11 Infrastructure & Endpoint Options Maintenance & Service Options DataMulti-site Options
  • 12. © 2011 Avaya Inc. All rights reserved. 12 Network Centralized Licensing Integrated Multi-site Web Manager Integrated Multi-site Management Plug-n-Play remote site installation – Ignition Intuitive and user friendly - Browser based Centralized upgrades, back-up and restore Secure Remote Access with SSL-VPN Secure remote access at broadband speeds Firewall and NAT traversal Eliminate truck-rolls Centralized Licensing with Single Image Distribution Share licenses across sites Central image repository Common database with templates Avaya IP Office Support Services (IPOSS) HPDL360 500 IP users 200 1x Portal Power users 100 VMPro ports HPDL120 250 IP users 100 1x Portal Power users 40 VMPro ports Two Server Choices 1000 users across single site OR 32 nodes Avaya IP Office Multi-Site Solution What’s New
  • 13. © 2011 Avaya Inc. All rights reserved. 13  With this edition, highly reliable IP Office communications are Linux based  Dual power supply is built into the server  Hot plug hard drives are configured in RAID  Dual quad core processors add speed, redundancy Avaya IP Office Server Edition What You Need To Know
  • 14. © 2011 Avaya Inc. All rights reserved. 14 Two New Options For UC – Available Now! One for Small Business, Another for Medium  Linux-based module  Supports up to 200 users  Up to 50 power user solutions and includes 20 voicemail ports  Single slot card for IP Office 500  Not tied to Microsoft or Linux updates and licensing  < 30 Minutes to Install  List Price $2995 Includes Preferred Edition software; Essential and Basic pre-requisites are required O p t i o n 1 Avaya IP Office Unified Communications Module  Linux-based sourced server  Supports up to 1000 users  Up to 250 users solutions and 40 voicemail ports  Ships with Linux OS and applications SW images (same as Linux applications DVD)  Scales to full capacity of IP Office: 384 per site/1000 users across up to 32 nodes/sites  List Price $3500 (Preferred Edition sold separately) O p t i o n 2 Avaya IP Office Applications Server  3.1Ghz CPU  12 GB RAM  250 GB HDD  Rack mountable  Option for Redundant power supply 5X 2X User Capacity Voicemail Capacity
  • 15. © 2011 Avaya Inc. All rights reserved. 15 Avaya Choices for Midsize Enterprise Which one is best suited for my customer? Small to Midsize Customer Need Midsize to Large Customer Need Avaya IP Office Avaya Aura® ME Multi-site management with Active Directory synchronization and SSO Centralized management with pre- defined templates for installation Up to 500 users per system - scales to 1,000 users, 32 sites Up to 2400 users per system - scales to hundreds of thousands Basic call center with analytics value package Best-in-class Contact Center or Advanced Desktop Collaboration Built-in resiliency, Build up redundancy Seamless Core and Branch Survivability All in one appliance Open, standards-based architecture Single, Modular Single, Virtual
  • 16. © 2011 Avaya Inc. All rights reserved. 16 With R8.1, We’ll Add Server Edition Think of it as Preferred Edition for the Linux Server … and More! • Office Worker • Power user
  • 17. © 2011 Avaya Inc. All rights reserved. 17 IP Office Editions and User Solutions Options Aligns Value to Benefits BASIC •Key System •Single site only •Digital/Analog phones only •Auto-attendant •64 party ad hoc conferencing •Voicemail & voicemail to email •N/A: User solution, multi-site options ESSENTIAL •IP PBX functionality •Up to 40 Auto attendants •One-X Mobile Essential (all users) •Basic call control on mobile devices •128 party ad hoc conferencing •Up to 4 remote phones/system •Options: Multi-site Receptionist PREFERRED •Full “Meet me” audio conferencing w/user passwords •Unlimited multi-level auto attendant •Scalable, resilient voicemail •No limit on VPN phones/system (w/Teleworker) •Call recording •Options: User solutions – HD video conferencing, IM/presence, calendar mining, Outlook & Salesforce integration ADVANCED •Track, measure customer service •Password protected call recording w/ search, replay, archiving •Alarm notifications, Detailed actionable reports •Interactive Voice Response (IVR) •Text To Speech, Visual Basic Scripting •PC Wallboard •Options: Agent, Supervisor
  • 18. © 2011 Avaya Inc. All rights reserved. 18 IP Office 500 v2 Hardware
  • 19. © 2009 Avaya Inc. All rights reserved. IP Office 500 v2: Architecture Optional SD Card Up to 8 expansion modules WAN (Ethernet) (Layer 3) System SD Card External Relay control External Music on Hold 4 Universal Interface Slots Each supporting: Base Card Daughter Card RS232 DTE Port 2U LAN (Ethernet) (Layer 3) 19
  • 20. © 2009 Avaya Inc. All rights reserved. IP500v2 Hardware in Detail  Base Card – DS 8, Phone 2, Phone 8, VCM32, VCM64 all support Trunk Cards. – ATM4, BRI4, BRI8, PRI, Dual PRI  Expansion Modules – 16 or 30 ports. Digital or Analogue Handsets. – 8 expansion modules off the base. 12 with an expansion card Extension Ports Trunk Ports 4 Port Expansion Card 1per IP500v2 in Slot 4 only 20
  • 21. © 2009 Avaya Inc. All rights reserved. Detailed Hardware Avaya IP Office 500v2 How Would You Like Yours?  Base cards – 8 Port Digital Station (max. 3) – 2 Port Phone Station – 8 Port Phone Station – 32 Channel VCM Module* (max. 2) – 64 Channel VCM Module* (max. 2) – 4 port expansion card • (max. 1, slot 4 only) • Does not take daughter card  Trunk ‘Daughter Cards’ fit on top of a base card in the same slot – 4 Port Analogue Trunk Module – 2 or 4 Port BRI (4 or 8 channels) – Single or Dual PRI ( 8 channels per PRI enabled, other channels are licensed)  16/30 port Expansion Modules 700XXXXXX IPO MU-LAW PCS0X FK 1234567890 LOCK System SD  Combination cards (max 2) : – 6 Digital, 2 Phone, 10 VCM, 2 port BRI – 6 Digital, 2 Phone, 10 VCM, 4 port Analogue Trunk - SD card for licensing, Essential Edition and firmware/config files VCM Converts between Traditional and IP Telephony = 148 21
  • 22. © 2011 Avaya Inc. All rights reserved. 22 IP Office Call Center
  • 23. © 2009 Avaya Inc. All rights reserved. IP Office Management Information  Call Management Packages – 3rd Party Products. – Reference Avaya DevConnect https://devconnect.avaya.com/  Customer Call Reporter - CCR – Server based application. – Client uses WEB browser. – Drag and Drop easy set up • 150 agents. 30 Supervisors. • Real time and historical reports – Single Supervisor with Advanced Edition • Grow with Agent and Supervisor client licenses – Ideal for informal sub 30 agent call center. 23
  • 24. © 2009 Avaya Inc. All rights reserved. CCR Supervisor and Agent Client Browser Supervisor sets Views x 3 Customized statistics via drag-n-drop Historical Reporting Tab Supervisor sees all statistics and reports Agent only sees their own statistics Warning and Alarm Conditions 24
  • 25. © 2009 Avaya Inc. All rights reserved. PC /Plasma Wallboard  Fully customisable wallboard  ‘Drag and Drop’ driven interface  Hunt Group level statistics only (no agent)  Leader Board – call centre motivational tool  Real-Time Graphs  Message Board  Rebranding – Title Bar – Company Logo – Background bitmap – Colour Scheme 25
  • 26. © 2011 Avaya Inc. All rights reserved. 26 Completing the Solution: IP Office Support Services
  • 27. © 2011 Avaya Inc. All rights reserved. 27 IP Office Support Services Confidence with an Up-to-Date Network Expertise with Manufacturer Support Assurance with Accelerated Response Times With IP Office Support Services you can ensure your customers’ communications are running smoothly at all times Choose the right support services to fit your customers’ specific environments
  • 28. © 2011 Avaya Inc. All rights reserved. 28 IP Office Support Services are consistent, flexible and simple  Single fee per node*  Base offer includes:  Access to Major Software Upgrades  Remote Technical Support (for both Hardware and Software, 8x5 Mon-Fri)  Software Patches and Updates  Enhanced Remote Connectivity SSL/VPN  1, 3 or 5 year prepaid terms  Available in Wholesale & CoDelivery Models Support Services Global Offer Available July ’12 with IPO 8.1 24x7x365 Tech Support Flexible Multiple service delivery options available Consistent Same offer elements for SME and Mid Market Simple Industry standard support model at a fixed price Parts Replacement • NBD or 4 hour delivery Optional Add-Ons * Promotional pricing is currently available.
  • 29. © 2011 Avaya Inc. All rights reserved. 29 New integrated SSL VPN Remote Access Improve diagnostic access to accelerate time to resolution IP Office Remote Access Benefits for the Partner and Customer:  Faster troubleshooting  Simplified deployment  Reduces truck rolls  Supports remote software upgrades  Secure, high speed access  Always-on availability Key features  IP Office embedded SSL/VPN client at customer site  Avaya SSL/VPN gateway (AV Gateway software) at the site  Access through firewall and NAT  Broadband speeds  Username/password coupled with server side certificate authentication (Avaya or Partner)
  • 30. © 2011 Avaya Inc. All rights reserved. 30 Completing the Solution: Avaya Networking
  • 31. © 2011 Avaya Inc. All rights reserved. 31 Introducing ... Avaya Ethernet Routing Switch 3500 • Resilient stacking*, robust QoS, wide range of security features • List price up to 50% lower than equivalent models in existing portfolio Enterprise-class at SME Pricing! • Designed for SME • 1st fanless Ethernet switches from Avaya • Converged video surveillance opportunities (PoE+) Network Attach! • Auto setup of IP Office enables installation • One simple command, connects IP Office and each IP phone to the switch Plug & Play! New! * Stacking will not be available with the initial 5.0 release. It is planned for 5.1 release (Target GA: cQ1 2013)
  • 32. Completing the Solution: Avaya Video Solution
  • 33. Video Value Drivers Employee Satisfaction Video reduces travel More productive employees Lower environment impact for CO2 emissions Video Productivity of “in-person meetings” while never leaving the office Brings geographically dispersed teams together Faster decision making Share video & your content Costs savings Lower travel costs, leverage remote workers Video proven to shorten and 11 month project by 1 month* Business continuity when travel is impossible: grounded airlines, concurrent meetings Video Communications *2010 Aberdeen Research © Avaya Inc. 2011. All rights reserved. 33
  • 34. What is it? • High Definition, SIP- based video endpoints • For remote workers, executive desktop and mid-large multi-screen conference rooms • Use any HDMI HDTV Customer Value • Collaboration with staff – anytime, anywhere • Cost efficient & user effective • Easily deployed with Avaya IP Office Proof Points 30-40% less expensive than competitive video endpoints Up to 42% less bandwidth than competitors Integrates with other SIP endpoints and 3rd party video (Polycom & Grandstream) Avaya Video Conferencing Solution 1000 Series Video Conferencing Endpoints © Avaya Inc. 2011. All rights reserved. 34
  • 35. Avaya End-to-End Video Conferencing Remote Worker Office Worker Medium-Large Conf Room Video Softphone Avaya 1010 Avaya 1040 Avaya Video Anne L Coulombe, Global Video Solutions April, 2010 Complete Video Solution • End-to-end low cost HD video, Low bandwidth • Business Partner provided displays • Content sharing • Integration with other enterprise users & video systems © Avaya Inc. 2011. All rights reserved. 35
  • 36. Avaya Video Conferencing Solution Avaya 1000 Series Range of easy to use and deploy video endpoints for the Remote Worker Office Worker Mid to large conference rooms Add any 20”-65” HDMI HDTV Single-display, dual-display, content sharing Point-to-point, multi-point, built-in MCUs Click-to-video with handheld remote Avaya 1010 Avaya 1040 36© Avaya Inc. 2011. All rights reserved. Video Softphone
  • 37. Big Picture Avaya Video Conferencing Topology Avaya 1010 Video © Avaya Inc. 201. All rights reserved. 37 Avaya 1040 Video Avaya 1010 Video Polycom VVX 1500 Grandstream GXVP 3140 Power Users Teleworkers Video SoftPhone
  • 38. © 2011 Avaya Inc. All rights reserved. 38 Tools to Win Mid Market Customers
  • 39. © 2011 Avaya Inc. All rights reserved. 39 Industry Toolkits TCO paper Case studies Promos & Programs Competitive Sheets Pricing tools Roadmaps Positioning Tools White Papers Selling Today Are You Using All Available Ammunition?
  • 40. © 2011 Avaya Inc. All rights reserved. 40 Awareness Check – Are you using these tools?: EZ Demo ROI Tool Testimonials Positioning Guide Do you know what this quarter’s promotions are? Use Case Tool Sales Pro Tool Content Syndication