Avaya Aura Messaging Portfolio

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Avaya Aura Messaging Portfolio

Avaya Aura Messaging Portfolio

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  • 1. Avaya Messaging Portfolio Start with: Communication Manager Messaging (CMM) 6.0
  • 2. © 2012 Avaya Inc. All rights reserved. 2
  • 3. © 2012 Avaya Inc. All rights reserved. 3 One X Mobile and One X Comm 6.x is now included in One X CES
  • 4. © 2012 Avaya Inc. All rights reserved. 4  Part of a portfolio of communications solutions designed to help you easily connect your employees, customers, and processes for sophisticated and productive collaboration.  Provides a low cost and easy to install solution that includes call answering and messaging capabilities.  Powerful embedded addition to the Avaya Aura™ Communication Manager 6.0 delivering voice and text messaging to help improve communications and simplify information exchange between enterprises. CMM 6.0
  • 5. © 2012 Avaya Inc. All rights reserved. 5  Multimedia Messaging; Voice, Fax, Text, and other media  Call answer, Call sending, Call forwarding  INTUITY™ AUDIX® Telephony User Interface (TUI)  35 TUI language packages  Outcalling mobility  Multiple personal greetings  Auto Attendants, Bulletin Board, Broadcast  Standards based; SIP, H.323/Q.Sig, SMTP/MIME, IMAP4, TCP/IP, LDAP, SSH/SSL, IPv6, and more Standards and Feature Capabilities:
  • 6. © 2012 Avaya Inc. All rights reserved. 6 Avaya Aura Communication Manager Messaging application includes a broad set of voice messaging features, including:  Call Answer Helps ensure that information and messages can be securely left in a user’s voice mailbox while they are away from their workplace or on the phone.  Voice Messaging Users can record a message, address it, and send it to other Communication Manager Messaging network users.  Email Client Access Standard internet messaging protocols (IMAP4 and SMTP) support the retrieval of messages using industry standard email clients, consolidated in an email inbox.  Outcalling (Call Me) Users can administer the application to outcall to another phone to notify them of new messages, with time of day and priority parameters.  Automated Attendants Sophisticated capabilities for customer call handling, custom prerecorded announcements, and call routing based on caller response to menus and prompts.  Message Networking Enables the networking of multiple messaging platforms efficiently across disparate geographic locations in point to point or hubbed topographies  Integration to Communication Manager is provided through H.323/Q.SIG. Offer Summary
  • 7. © 2012 Avaya Inc. All rights reserved. 7 Specifications:
  • 8. © 2012 Avaya Inc. All rights reserved. 8  The application is embedded with Communication Manager and must be at the same release. Release 6.0 is the current release.  Integration to Communication Manager is provided through H.323/Q.SIG. SIP integration is also available with Avaya Aura™ Session Manager 6.0. System Requirements and Interoperability
  • 9. Modular Messaging 5.2 Overview 9
  • 10. © 2012 Avaya Inc. All rights reserved. 10 Avaya Modular Messaging 5.2 • Modular Messaging single server configuration uses virtualization technology to target midsize enterprises • Enterprise wide web-based licensing mechanism saves time and increases customer satisfaction • Market leading speech access included • Allows IT administrators flexibility in hardware choices and managing licenses • Natural step towards UC for over 100 million Octel and Intuity AUDIX users Benefits Differentiators • Modular Messaging Single and Multi Server • Serviceability and Security Enhancements • Support for Secure Access Link (SAL) • New Avaya Common Server – HP DL 360G7 • WebLM based licensing • Product Licensing and Distribution System (PLDS) • Extended Manufacturer Software Support Release • Various High Demand Features Overview
  • 11. © 2012 Avaya Inc. All rights reserved. 11 Avaya Modular Messaging 5.2  Modular Messaging is a unified messaging solution that addresses the different unified messaging needs of customers. It is available in the following versions:  Avaya Message Storage Server (Modular Messaging—MSS):Modular Messaging Release 5.2 system for MSS is available in two configurations:  Single server configuration that provides both MSS and MAS on a single server.  Multi-server configuration that provides MSS and MAS as separate servers.  Modular Messaging—Microsoft Exchange (Modular Messaging— Exchange)  Modular Messaging—IBM Lotus Domino (Modular Messaging—Domino)
  • 12. © 2012 Avaya Inc. All rights reserved. 12 PBX Single Server running System Platform with Message Application Server, Avaya MSS Store and optionally, Web Client/Web Subscriber Options Server all running on a single physical server. Avaya Message Store Server (Linux) System Platform E1 Avaya one-X Clients - Avaya or non-Avaya PBX - SIP integration required* Modular Messaging Single Server Configuration *Options Include: • CM5.2.1 with SES (SES in MBT or SES Standalone) • Session Manager • AudioCodes SIP/TDM gateways • Dialogic SIP/DSE gateways Message Networking Server(s) one-X Speech Server(s) Web Client Server(s) Messaging Application Server : Aria / AUDIX / Serenade TUIs (Windows) SIP
  • 13. © 2012 Avaya Inc. All rights reserved. 13 LAN Message Store Options Microsoft Exchange Store Server Avaya High Availability Message Store Server (Linux) ~ or ~ ~ or ~ IBM Domino Store Server (Win) one-X Speech Server(s) Message Networking Server(s) - MultiVendor support - MultiSite and MultiSwin Support - Scalability (MSS) - 288 Ports per VMD - 96 SIP Sessions per MAS - 40k Subscribers - 5000 IMAP - Redundancy Messaging Application Server : Aria / AUDIX / Serenade TUIs (Windows) analog/ digital/ IP/SIP Multiple PBXs SIP only PBX 500 PBX 1 Messaging Application Server : Aria / AUDIX / Serenade TUIs (Windows) Messaging Application Server : Aria / AUDIX / Serenade TUIs (Windows) Messaging Application Server : Aria / AUDIX / Serenade TUIs (Windows) Web Client Server(s) Messaging Application Server : Aria / AUDIX / Serenade TUIs (Windows) Modular Messaging Multi Server Configuration • All new installs SIP only • Other integrations supported for upgrades
  • 14. © 2012 Avaya Inc. All rights reserved. 14 Messaging application server redundancy N+1 server configuration for MAS redundancy Modular Messaging offers redundancy of voice ports by an N+1 server configuration. N+1 server configuration is the implementation of more than the minimum number of MASs recommended to increase availability and reliability. An N+1 server configuration can be implemented only if certain established maximum limits are not exceeded: • A five MAS limit for Modular Messaging—Avaya MSS version • A 10 MAS limit for Modular Messaging—Microsoft Exchange version and Modular Messaging—IBM Lotus Domino version
  • 15. © 2012 Avaya Inc. All rights reserved. 15 Message Storage Server redundancy If a message store becomes unavailable to MAS units, Modular Messaging is able to provide the following services: • Call Answer • Emergency retrieval of new Call Answer messages from the Modular Messaging telephone user interface (TUI) The MSS provides backup capabilities that include backing up data to a DVD or remote storage on LAN.
  • 16. © 2012 Avaya Inc. All rights reserved. 16 Modular Messaging 5.2 Capacity
  • 17. © 2012 Avaya Inc. All rights reserved. 18 Evolution of Messaging From voice messaging to contextual messaging  Basic voice messaging  Sending and receiving of voicemails via TUI  Usage of distribution lists and menus  Unified (voice/fax) messaging w/ e-mail  GUI access via thin or thick client  Natural speech recognition access  Sophisticated caller menus  Sophisticated notification options  Advanced system-level capabilities  Any media messaging (voice, fax, video)  Flexible access from integrated and next-generation clients  Preservation of user experience  Presence and Calendar awareness  Redundancy/Resiliency  Virtualization
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  • 50. © 2012 Avaya Inc. All rights reserved. 61 Mutare There are two features from Avaya’s developer partner Mutare, specifically:  Mutare Enhanced Voice Mail (EVM) with giSTT (Speech- to-Text transcription)  Mutare Message Mirror (for resiliency of the Avaya message store server)
  • 51. © 2012 Avaya Inc. All rights reserved. 62 Mutare Speech-to-Text Transcription (giSTT)  What is it? – Developer Partner solution that converts received voice messages into text – Fully automated, e-mail agnostic, suitable for deployment behind customer fire-wall  Why? – Enhances mobile-user and message retrieval experience  Customer value? – Enhances Mobility and Flexibility in message access – Full automation offers higher security for implementation behind firewall – Lower cost allows for broader deployment of value-added functionality
  • 52. © 2012 Avaya Inc. All rights reserved. 63 Speech-to-Text: Converted Voicemail in Email, IM, SMS
  • 53. © 2012 Avaya Inc. All rights reserved. 64 Mutare Message Mirror for Geo-Redundancy  What is it? – Additional resiliency for Avaya Message Store, capable for Geographic Redundant deployments  Why? – Eliminates “weak-link” in solution – Near-term resolution until native GR can be delivered  Customer value? – Business continuity – Investment protection from Modular Messaging, retaining Mutare Message Mirror from MM over to AAM
  • 54. © 2012 Avaya Inc. All rights reserved. 65 Message Store – Geo-Resilience for Message Store  Backup storage server works as hot standby  Mirrors messages, greetings, names and passwords  Creates and deletes mailboxes on the backup system to match changes on primary Avaya Storage Backup Avaya Storage Primary Message Mirror Application (Windows) Server Can be a Virtual Server