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Mosio's Text Messaging for Field Reps | Sales Reps | Field Technicians and Corporate Call Centers | Sales Support
 

Mosio's Text Messaging for Field Reps | Sales Reps | Field Technicians and Corporate Call Centers | Sales Support

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Mosio's mobile messaging platform for businesses increases internal communication efficiencies through the use of SMS "text chat" software. Used as a standalone service or fully integrated with your ...

Mosio's mobile messaging platform for businesses increases internal communication efficiencies through the use of SMS "text chat" software. Used as a standalone service or fully integrated with your existing staff, field management or CRM software, our hosted solution enables companies to communicate faster.

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    Mosio's Text Messaging for Field Reps | Sales Reps | Field Technicians and Corporate Call Centers | Sales Support Mosio's Text Messaging for Field Reps | Sales Reps | Field Technicians and Corporate Call Centers | Sales Support Presentation Transcript

    • Business Text Messaging Text Messaging Solutions for Field Reps and Corporate Call Centers
    • Mosio is a mobile agency with a proprietary “text chat” platform, providing text messaging and mobile web solutions for companies. Mobile Technologies Agency + Platform © 2010 Mosio, Inc Interactive . Mobile . Engagement . Introduction We help our clients connect with customers, members and employees on-the-go , using their mobile presence as a competitive advantage to increase work efficiencies, engagement and loyalty , on and offline.
    • Pharma Reps spend 4.4 hours (1.7 on cell phones) per week on “unnecessary communication.” Internal Communications © 2010 Mosio, Inc Interactive . Mobile . Engagement . Field Reps Best Practices, LLC Study, 2007
    • Call center analyst firm ContactBabel reported that live-agent service calls average ~$12 per call, while SMS costs pennies per message. SMS text messaging eases work of live agents and IVR systems for many simple service inquiries including order status, account questions, follow-ups, phone number and address look ups, etc, allowing live agents to spend time on dealing with more complex customer/rep inquiries. Great for Reps, Great for Live Agents © 2010 Mosio, Inc Interactive . Mobile . Engagement . SMS vs. Voice Text messaging communications can be automatically stored in a searchable archive which can be used for research, analysis and best practice decisions for future internal strategies.
    • © 2010 Mosio, Inc Solution Interactive . Mobile . Engagement . Increased Communications Efficiencies Text Messaging Cuts Support Costs for Field Operations
      • Achieve rapid ROI by helping reps manage time more efficiently, streamline processes and help customers faster.
      • SMS text messaging provides an easy-to-use mobile solution that doesn't require long wait times or interactive voice response systems.
      • Reps can “set it and forget it” with questions, sending inquiries and then getting back to what is most important: their customer.
      • An average of 32 words can be sent in a single text message (160 characters), giving reps plenty of space to ask detailed questions.
    • © 2010 Mosio, Inc Benefits Interactive . Mobile . Engagement . Benefits Using Mosio’s Solution Private, Secure, Efficient and Integrated Mobile Solutions
      • Our two-way text messaging platform enables threaded conversations between rep and live agent when follow up is necessary.
      • System can integrate with or run parallel to existing sales force automation or call center software.
      • Integrates with email and mobile web for secure document retrieval.
      • Collaborative features enable live agents to send specific questions to those better suited for assisting the rep.
      • No new hardware or installation required. Mosio’s platform resides in the cloud, resulting in rapid deployment and manageable scalability.
    • "Mosio makes it easy.” - Krystal London, Mobile Industry Review "Using Mosio has given us a new way to speak with our clients and consumers; one that is simple for them and effective for us!” - Andrew Loos, Attack! Marketing "Mosio's service opens up a whole new world for us, giving us an easy-to-use component, increasing student access to KU Info.” - Curtis Marsh, KU Info Program Director "Mosio has done something very smart.” - Greg Sterling, Local Mobile Search "Mosio's Text a Librarian is a great solution for us!” - Emilie Smart, East Baton Rouge Parish Libraries © 2010 Mosio, Inc Buzz Interactive . Mobile . Engagement .
    • Mosio : Mobile Software + Solutions W eb: www. mosio .com M obi: www.mos. io E mail : [email_address] P hone : 877.572.9953 T ext: askmo to 66746 Mosio : Mobile Agency 2565 3rd Street Suite #316 San Francisco, CA 94107 © 2010 Mosio, Inc Contact Info Interactive . Mobile . Engagement .