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Two Way Mobile Messaging Software | Case Studies | US Remodelers | Construction | Mobile Workforce | Mobile SaaS | Text Message Solutions
 

Two Way Mobile Messaging Software | Case Studies | US Remodelers | Construction | Mobile Workforce | Mobile SaaS | Text Message Solutions

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Case Study for Mosio and US Remodelers. ...

Case Study for Mosio and US Remodelers.

Mosio leveraged its expertise in real-time mobile information exchange by deploying its web-based mobile TextChat™ text messaging platform to enable support staff to receive and respond to sales associate’s questions, comments and updates, assisting in field operations.

Sales associates send text message inquiries from their mobile phones and support staff answer online via computers with internet access.

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    Two Way Mobile Messaging Software | Case Studies | US Remodelers | Construction | Mobile Workforce | Mobile SaaS | Text Message Solutions Two Way Mobile Messaging Software | Case Studies | US Remodelers | Construction | Mobile Workforce | Mobile SaaS | Text Message Solutions Document Transcript

    • Case Study – US Remodelers US Remodelers is one of America’s leading home improvement companies and has operations in over 40 major metropolitan areas across the United States. Challenge: With hundreds of sales associates across the United States, managing call-in support is a time- consuming and costly project on a regular basis. US Remodelers needed a time saving, cost effective mobile solution to provide real-time support services to every sales associate. US Remodelers faced a number of challenges in deploying an effective mobile solution: * Provide a mobile technology ensuring the greatest amount of accessibility to sales associates, regardless of their mobile phone types. * Deliver a personal support experience that sales associates were accustomed to receiving in telephone communications. * Train hundreds of sales associates on how to use the technology on their mobile devices. * Train support staff on how to use the technology internally. * Manage all inquiries in a scalable, efficient way to ensure timely responses. * Disseminate details and instructions of the new service to all sales associates, nationwide. * Ensure intuitive, user-friendly experiences for both sales associates and support teams. The Solution: Mosio leveraged its expertise in real-time mobile information exchange by deploying its web- based mobile TextChat™ text messaging platform to enable support staff to receive and respond to sales associate’s questions, comments and updates, assisting in field operations. Sales associates send text message inquiries from their mobile phones and support staff answer online via computers with internet access. Mosio’s mobile messaging software is designed to be "always on" by utilizing live responses during regular work hours and automated responses after hours, keeping the service connected to sales associates 24x7x365. Working together Mosio and US Remodelers met the following goals: * Make the mobile service available to everyone with a cell phone by utilizing text messaging. * Save time and money on telephone conversations, hold times and call backs for questions or updates. Mosio | Interactive. Mobile. Engagement. www.mosio.com
    • (goals met, continued…) * Utilization of an intuitive interface for instant adoption by support staff with little or no training. * Deliver a higher level of personal service to customers through a more efficient field workforce communication system. * Provide collaboration utilities to accommodate multiple support team members answering questions simultaneously, avoiding duplicated responses. * Enable back-of-house access so administrators could monitor "live help" conversations and frequently asked questions to ensure positive interactions and correct information. Results: The resulting mobile field support service delivers an engaging and informative experience, turning every cell phone into a sales associate resource. Text messaging is the ideal medium to reach the largest number of sales associate, as it does not require them to own web-enabled “smart phones” or to download mobile applications. The US Remodelers mobile messaging program is a huge success and has increased sales associate satisfaction through personalized "quick information anywhere" communications. The higher level of support assistance benefits US Remodelers without having to employ extra personnel to answer and make phone calls. Best Practices: During a regular system outage, Mosio’s service remained open, enabling sales associate to continue communications uninterrupted and go on, business as usual. Client Testimonial: "Mosio’s solution has been great for us. It enables us to maintain regular contact with our sales associates without spending a lot of time tied up talking on the phone or returning calls. It lets us support our sales associates while offering a higher level of service to our customers. We get a lot of positive feedback from our sales associates and our support staff is able to use the technology with no formal training." - Tim Gross, Internet Marketing Manager Contact: Mosio Interactive. Mobile. Engagement. www.mosio.com tel: 877.572.9953 text: ASKMO to 66746 Mosio | Interactive. Mobile. Engagement. www.mosio.com