Public Relations, An Overview. By Molly McCarthy, Principal of Valley Public Relations

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Public Relations, An overview of The Field for Journalism and Mass Communication Students at San Jose State University. March 2010

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Public Relations, An Overview. By Molly McCarthy, Principal of Valley Public Relations

  1. 1. PUBLIC RELATIONS SOOO … MUCH MORE THAN JUST WORKING WITH THE PRESS! MOLLY MCCARTHY, VALLEY PUBLIC RELATIONS - 3/9/10 Copyright Molly McCarthy
  2. 2. Agenda <ul><li>What is public relations? </li></ul><ul><li>What careers are available to me? </li></ul><ul><li>What should I focus on now as a student? </li></ul><ul><li>If we have time … Case Study on Media Relations </li></ul>Copyright Molly McCarthy
  3. 3. What is Public Relations? <ul><li>If you are in public relations, your job is to establish and maintain “mutually beneficial relationships between an organization and the publics on whom its success or failure depends.” </li></ul><ul><li>— Effective Public Relations, Cutlip, Center & Broom, page 5, 9th edition </li></ul><ul><li>In plain English: Establish & nurture relationships between your client & those whose opinions matter. </li></ul>Copyright Molly McCarthy
  4. 4. Who is a Client? <ul><li>Bank </li></ul><ul><li>University </li></ul><ul><li>Hospital </li></ul><ul><li>Restaurant, Chef </li></ul><ul><li>Fortune 500 </li></ul><ul><li>Local Start-up </li></ul><ul><li>Non profit Organization </li></ul><ul><li>Sports team, Athlete </li></ul><ul><li>Fashion designer, Clothing boutique </li></ul>Copyright Molly McCarthy
  5. 5. Who are their “Publics”? <ul><li>“ Publics”: like-minded groups of people </li></ul><ul><li>Restaurant: local & national food and wine lovers. Investors, employees, food service vendors, big-name stores with culinary education departments. </li></ul><ul><li>Local start-up: current & potential consumers, investors, employees, competitors, partners, industry organizations. </li></ul>Copyright Molly McCarthy
  6. 6. Who are their “Publics”? (cont.) <ul><li>University: current and potential students, professors, investors, administration and employees, researchers. Local businesses and schools, families in the neighborhood. </li></ul>Copyright Molly McCarthy
  7. 7. Case Study: University <ul><li>What would a public relations (communications) program for a University encompass? A mix of: </li></ul><ul><li>Marketing Communications </li></ul><ul><ul><li>Advertising, printed materials, interactive communications, promotions, direct mail, website, trade shows, special events </li></ul></ul><ul><li>Media Relations </li></ul><ul><ul><li>“ Proactive public relations” </li></ul></ul><ul><ul><li>Building relationships with key media, connecting with them on a regular basis with news, trends, story ideas. </li></ul></ul><ul><li>Issues Management </li></ul><ul><ul><li>Anticipate, identify, evaluate, respond to public policy issues that affect the University </li></ul></ul>Copyright Molly McCarthy
  8. 8. Case Study: University (cont.) <ul><li>Crisis Communications </li></ul><ul><ul><li>“ Reactive public relations” </li></ul></ul><ul><ul><li>Creating a plan for when something goes wrong, training spokespeople </li></ul></ul><ul><li>Community Relations </li></ul><ul><ul><li>Kiosks or information tables at events & fairs, building relationships with neighbors & local businesses, sponsoring events </li></ul></ul><ul><li>Employee Relations </li></ul><ul><ul><li>Build strong relationships between organization and it’s current/potential employees. </li></ul></ul><ul><ul><li>Keep employees abreast of all news and information </li></ul></ul>Copyright Molly McCarthy
  9. 9. What Public Relations Careers Are Available to Me? <ul><li>Media Relations </li></ul><ul><li>Crisis Communications </li></ul><ul><li>Employee Relations </li></ul><ul><li>Financial (Investor) Relations </li></ul><ul><li>Event Planning </li></ul><ul><li>Community Relations </li></ul><ul><li>Counseling (PR Counsel) </li></ul><ul><li>Government Relations </li></ul><ul><li>Grassroots Organizing/Activism </li></ul><ul><li>Issues Management </li></ul><ul><li>Lobbying </li></ul><ul><li>And more… </li></ul>Source: APR Study Guide, 2008 Copyright Molly McCarthy
  10. 10. Community Relations <ul><li>An area of PR with responsibilities for building relationships with constituent publics such as schools, charities, clubs and activist interests of the neighborhoods or metropolitan area(s) where an organization operates. Dealing and communicating with the citizens and groups within an organization’s operating area. </li></ul>Source: APR Study Guide, 2008 Copyright Molly McCarthy
  11. 11. Media Relations (working with the press!) <ul><li>Mutually beneficial associations between a public relations professional and members of the media as a condition for reaching audiences with messages of news or features of interest. </li></ul><ul><li>Maintaining up-to-date lists of media people and a knowledge of media audience interests are critical to the function. </li></ul><ul><li>Dealing with communication media in seeking publicity or responding to their interest in the organization. </li></ul>Source: APR Study Guide, 2008 Copyright Molly McCarthy
  12. 12. Crisis Communications <ul><li>Protects and defends an individual, company or organization facing a public challenge to its reputation. </li></ul><ul><li>These challenges can involve legal, ethical or financial standing. </li></ul>Source: APR Study Guide, 2008 Copyright Molly McCarthy
  13. 13. Employee Relations <ul><li>Internal communication — engage employees and build trust </li></ul><ul><li>Activities designed to build sound relationships between an organization & its employees, & a critical element in fostering positive attitudes and behavior of employees as ambassadors for the organization. (Bloggers, sales, investors, employee referrals). </li></ul>Source: APR Study Guide, 2008 Copyright Molly McCarthy
  14. 14. Investor/Financial Relations <ul><li>External communication to customers, stakeholders, investors, etc. – public trust and support </li></ul><ul><li>An aspect of PR responsible for building relationships with the investor public, including shareholders/stockholders; potential investors; financial analysts; the financial markets such as the stock exchanges and commodities exchanges; and the Securities and Exchange Commission. </li></ul><ul><li>Dealing and communicating with the shareholders of an organization and the investment community. </li></ul><ul><li>As far as I know – requires an MBA </li></ul>Source: APR Study Guide, 2008 Copyright Molly McCarthy
  15. 15. I’m a Student. What Should I Focus On Now? <ul><li>Traditional Skills: writing & editing, storytelling, time management, communication skills, research. </li></ul><ul><li>Learn the history and future of public relations : theory, strategy, planning, tactics, case studies, etc. </li></ul><ul><li>Publicists do not work alone: The best PR programs are accomplished as part of an effective team. Work on projects with others and pay attention to how well you perform in a group. This is your training ground! </li></ul>Copyright Molly McCarthy
  16. 16. What Will Set Me Apart? <ul><li>Set Yourself Apart: creativity, curiosity, ability to brainstorm the “big idea” and key supporting messages, strategic planning, willingness to embrace, learn about & keep up-to-date on your industry , relationship building & networking. </li></ul><ul><li>Be Indispensible: exceed expectations, learn new skills & stay current with best practices (social media today, what tomorrow?). (More on this in a minute.) </li></ul><ul><li>Be a team player: be positive and productive (especially in times of change), be ethical, be willing to take a leadership role. </li></ul>Copyright Molly McCarthy
  17. 17. Stay Current on PR Best Practices <ul><li>Attend PR seminars, “Read all about it!” </li></ul><ul><li>Haro – Help a reporter out </li></ul><ul><li>#PRStudChat and JournChat– brings PR Pros and Students together </li></ul><ul><li>Ragan.com & Online PR Dailies </li></ul><ul><li>MarketingProfs </li></ul><ul><li>Bad Pitch Blog </li></ul><ul><li>Muckrack.com – Online dbase of journalists and their real time tweeting </li></ul><ul><li>Alltop – resource for searching all things blogs </li></ul>Copyright Molly McCarthy
  18. 18. Review and Questions <ul><li>What is public relations? </li></ul><ul><li>What careers are available to me? </li></ul><ul><li>What should I focus on now as a student? </li></ul><ul><li>Media Relations … a Case Study </li></ul>Copyright Molly McCarthy
  19. 19. Media Relations Case Study: 2010 Spirit of The Flame Challenge <ul><li>800 gymnasts, 1 yearly downtown SJ competition </li></ul><ul><li>2010 Media Relations Program Results: </li></ul><ul><ul><li>PSAs ran on many local radio & tv stations </li></ul></ul><ul><ul><li>NBC came by 8 times to build and report </li></ul></ul><ul><ul><li>KTVU did a short piece </li></ul></ul><ul><ul><li>KCBS came and did a live radio interview </li></ul></ul><ul><ul><li>We were covered in every local calendar section online and in print </li></ul></ul><ul><ul><li>The Mercury News and many community newspapers wrote stories. </li></ul></ul>Copyright Molly McCarthy
  20. 20. KCBS Radio Reporter Betsy Gebhardt Copyright Molly McCarthy
  21. 21. NBC Reporter Garvin Thomas Live Coverage! Copyright Molly McCarthy
  22. 22. KTVU Reporter Steve Doerr Copyright Molly McCarthy
  23. 23. NBC Nightly News Copyright Molly McCarthy
  24. 24. Priorities … Biz Goal & Readiness <ul><li>Business Goal: Be sure you understand the big picture goal(s) of the organization asking you to run a campaign. </li></ul><ul><li>Are they ready? Make sure you’ve done all you can to establish that your organization is ready to go public. </li></ul><ul><ul><li>Spokespeople, backgrounders, corporate story, spokespeople, solid story and strategy, competitive analysis. </li></ul></ul>Copyright Molly McCarthy
  25. 25. Priorities …A Plan <ul><li>Create a Plan: budget, schedule, goals, tactics, audiences, target media and more. </li></ul><ul><li>Budget: How much money are we spending on this Campaign? Amount determines size, length, staffing of campaign. </li></ul><ul><li>Goals: What measurable things to we expect to accomplish with this campaign? </li></ul><ul><li>Tactics: What specific things will we do in order to achieve these goals? </li></ul><ul><li>Schedule: If I’m going to announce something newsworthy, in what order (schedule) do I communicate w/these people? </li></ul>Copyright Molly McCarthy
  26. 26. Priorities …A Plan (cont.) <ul><li>Spokespeople: Who, in your organization, will speak to the press and tell the story? The CEO, a VP, a customer? </li></ul><ul><li>Target Audience(s): who are the groups that we should build relationships with in order to accomplish your business goal (increase sales, increase awareness, etc.) </li></ul><ul><li>Target Media: Research media outlets: TV, Print, Blogs, Magazines, Newspapers, Online Dailies. Answer the question: Who communicates to my audience(s)? </li></ul><ul><ul><li>Google your topic. Go to News. Figure out Who has been covering your topic lately. </li></ul></ul><ul><ul><li>Use online professional databases </li></ul></ul><ul><ul><li>Build-up your network of PR professionals, share lists </li></ul></ul><ul><ul><li>Get Tradeshow lists </li></ul></ul>Copyright Molly McCarthy
  27. 27. Prepare Your Campaign <ul><li>Differentiators: what uniquely makes your organization: </li></ul><ul><ul><li>Worth following? </li></ul></ul><ul><ul><li>Newsworthy? </li></ul></ul><ul><ul><li>What problems are you solving: First, Faster, Better? </li></ul></ul><ul><ul><li>Are you enabling or leading a new trend? </li></ul></ul><ul><li>What is the Big Idea? </li></ul><ul><ul><ul><li>“ Get a taste of the Olympics in your own backyard!” </li></ul></ul></ul><ul><li>Messaging: Use differentiators to determine messages – by audience </li></ul>Copyright Molly McCarthy
  28. 28. Prepare Your Campaign <ul><li>Familiarize: Make sure you are fluent in your industry (trends, terms, acronyms, history, market size etc.) </li></ul><ul><ul><li>Be able to describe everything in story form! </li></ul></ul><ul><li>Describe: Script your news, prepare it in different ways (a press release, a blurb, a sentence or two) </li></ul><ul><li>Sell: Write Pitch Letters or Prepare Phone Pitches that will sell your news idea to the media. </li></ul>Copyright Molly McCarthy
  29. 29. Implement & Evaluate Your Campaign <ul><li>Begin: begin sending out your letters and making your calls. Start talking w/the press and getting them interested in your story. Set up phone meetings, in-person meetings. </li></ul><ul><li>Establish, Maintain, Nuture your MUTUAL RELATIONSHIPS – read what these folks are writing about, only pitch them if you know that your idea fits with what they do. </li></ul><ul><li>Launch: Host Event, Press Meetingws, Press Conference, etc. </li></ul><ul><li>Evaluate: watch for coverage, measure how well your messages were disseminated, gather coverage, create report, evaluate success rate over time. </li></ul>Copyright Molly McCarthy
  30. 30. Thank You! <ul><li>[email_address] </li></ul><ul><li>Support The Relay For Life of Willow Glen! </li></ul><ul><li>Twitter: RFLwillowglen </li></ul><ul><li>Follow me at: </li></ul><ul><li>Twitter: MollyVPR </li></ul>Copyright Molly McCarthy

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