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Case study

  1. 1. L I T E R A T U R E S T U D Y FIVE STAR HOTEL MOHALI THESIS GUIDE AR. ALOK UPADHYAYA SESSION SUBMITTED BY:ROLL NO: 5TH YEAR 2011-2012 0700117015 MOHD FARAZ THUMBRULES FOR ALLOCATION OF SPACES IN THE HOTELOF 200 GUEST ROOMS: SOURCE :WHO(WORLD HOTEL ORGANISATION) GUESTROOMS NO. OF ROOMS AREA IN METER •KING 43% 86 30 •DOUBLE 50% 100 35 •HANDICAPPED 2% 4 32 •SUITES 5% 10 TOTAL AREA 200 15520 NO.OF ROOMS AREA IN FEETS AREA IN METER •FLOORAREA 2000 185 •SEATING 200 19 •RETAIL 100 10 •GENERAL CASHIER 125 12 •BELLMAN STATION 50 5 •RESTROOM 40 4 •WORK AREA FOR MAIL 40 4 STORAGE FOOD AND BEVERAGE COFFEESHOP 2400 223 COCKTAIL LOUNGE 1600 149 LOBBY BAR 800 75 SUPPORTS BAR STORAGE 75 7 FUNCTI0N AREA BALLROOM 3500 325 BALL ROOM FOYER 900 84 BANQUET ROOMS 1200 112 FOOD PREPERATION •MAIN KITCHEN 2000 186 •BAKER'SSHOP 850 79 •ROOMSERVICE AREA 300 28 •CHEFS OFFICE 100 10 •DRY FOOD STORAGE 300 28 •REFRIGERATED FOOD 200 19 STORAGE •BEVERAGE STORE 150 14 •FOOD CONTROLLER'S 100 10 OFFICE • CHINA, SILVER GLASS 200 20 STORAGE •TOILETS 100 10 EXECUTIVE OFFICE •RECEPTION/ WAITING 200 20 • GENERALMANAGER 150 14 • F&BMANAGER 120 12 •SECRETARY 100 10 •COPYING AND STORING 100 10 AREA IN FEETS AREA IN METER SALES& CATERING •RECEPTION/WAITING 150 14 •DIRECTORS OF SALES 150 14 •COPYING& STORAGE 50 5 ACCOUNTING •CONTROLLER 120 12 •ACCOUNTING WORK 300 28 •AREA+SECRETARY+ COPYING •PAYROLL MANAGER 120 12 RECEIVING & STORAGE LOADING DOCK 200 19 RECEIVIN GAREA 250 24 RECEIVING OFFICE 120 12 •.THE LOCALITY INCLUDING THE IMMEDIATE APPROACH AND ENVIRONMENT SHOULD BE SUITABLE FOR LUXURY HOTEL. GUIDELINES FOR 5 STAR HOTELS •.THERESHOULD BE ADEQUATE PARKING SPACES FOR CARS. •.THE HOTEL SHOULD HAVE AT LEAST 25 BEDROOMS, ALL WITH WELL APPOINTED ATTACHED BATHROOMS WITH LONG BATHS OR THE MOST MODERN SHOWER CHAMBERS, WITH 24HOURS OF PROFESSIONALLY HOT AND COLD WATER. •.ALL PUBLIC ROOMS AND PRIVATE ROOMS SHOULD BE FULLY AIR CONDITIONED AND SHOULD BE WELL FURNISHED WITH SUPERIOR QUALITY CARPETS, CURTAINS, FURNITURE, FITTINGSETC. IN GOOD TASTE. •.THERE SHOULD BE ADEQUATE NO. OF EFFICIENT LIFT IN BUILDING OF MORE THAN TWO STORIES I INCLUDING THE GROUND FLOOR, WITH 24 HOURS SERVICES. •THERESHOULD BE WELL DESIGNED AND PROPERLY EQUIPPED SWIMMING POOL. •.THE LOBBY AND THE LADIES AND THE GENTLEMAN CLOAK ROOM EQUIPPED WITH FITTINGSAND FURNITURE OF HIGHEST QUALITY. STUDY OF STANDARDS • LOCATION IS ONE OF THE IMPORTANT FACTOR FOR COMMERCIAL SUCCESS, DEPEND ON MARKET ORIENTATION HOTEL SHOULD GENERALLY BE CONSPICUOUS AND SITED NEAR THE MAIN ROAD. • PRINCIPLE RELATIONSHIP OF PARTS OF MEDIUM SIZE HOTEL IS - SEPARATION OF GUEST HOUSING AND SERVICE AREAS: NO CIRCULAR CROSSING; DISTINCTION BETWEEN FRONT AND BACK OF HOUSE. • ALL CATERINGS OUTLETS IF POSSIBLE ARE ON THE SAME LEVELS AS KITCHENS: IF NOT MAIN RESTAURANT DIRECTLY RELATED TO KITCHEN; OTHER RESTAURANT AND BANQUETING ROOM SHOULD HAVE SERVICE ROOM CONNECTED BY ELEVATORS AND STAIRS MAIN KITCHEN WHERE BULK COOKING IS UNDERTAKEN. • ORGANIZATION OF BACK OF HOUSE SUCH THAT STAFF AND GOODS ARE SEPARATE FAR AS POSSIBLE AND CONTROL CON BE MAINTAINED OVER BOTH. • HEIGHT, PLOT RATIO REQUIREMENT, EASE OF ACCESS, ADEQUACY FOR PARKING SHOULD BE PROPERLY CONSIDERED. (Reference: tourism department)
  2. 2. FIVE STAR HOTEL MOHALI THESIS GUIDE AR. ALOK UPADHYAYA SESSION SUBMITTED BY:ROLL NO: 5TH YEAR 2011-2012 0700117015 MOHD FARAZ •.THERE SHOULD BE A RECEPTION, CASH AND INFORMATION COUNTER ATTENDED BY QUALIFIED, TRAINED AND EXPERIENCED - PERSONNEL CONFERENCE ROOM / BANQUET HALLSAND PRIVATE DINNING ROOM. •.THERE SHOULD BE BOOK STALL, BEAUTY PARLOUR, BARBER SHOP, RECOGNIZED TRAVEL COUNTER, MONEY CHANGING AND SAFE DEPOSITING FACILITIES, LEFT LUGGAGE ROOM AND A SHOP AND MEDICINES, ON THE PREMISES. •.THERE SHOULD BE A TELEPHONE IN EACH ROOM AND TELEPHONES FOR THE USE OF GUESTS AND VISITORS AND PROVISION FOR A RADIO OR RELAYED MUSIC IN EACH ROOM. •.THERE SHOULD BE A WELL EQUIPPED; WELL FURNISHED A WELL MAINTAINED DINING ROOM/ RESTAURANT ON THE PREMISES. •THERE SHOULD BE ELEGANT WELL EQUIPPED BAR / PERMIT ROOM. •THE PANTRY AND THE COLD STORED SHOULD BE, PROFESSIONALLY DESIGNED AND SHOULD BE WELL EQUIPPED. FACILITIES • MINIMUM SIZE OF GUEST ROOMS EXCLUDING BATHROOM 200SQFT. • BUILDING SHOULD BE 100% AIR CONDITIONED. • A CLEAN CHANGE OF BED AND BATHROOM DAILY AND BETWEEN CKECKING. • MINIMUM BED WIDTH FOR SINGLE(900MM) AND DOUBLE(1250MM) • MATTRESS MINIMUM10MM THICK. • MINIMUM BEDDING 2 SHEETS, PILLOWS AND CASES, BLANKETS, MATTRESS PROTECTOR/ BED COVER. GUESTROOMS • SUFFICIENT LIGHT PER BED. • A 5 AMPERE POWER SOCKETS. • A WRITING SURFACE WITH SUFFICIENT LIGHT. - CHAIRS. • WARDROBE WITH MINIMUM FOUR CLOTHES HANGER PER BEDDING. • SHELVES AND DRAWER SPACE. • A WASTE PAPER BASKET. • OPAQUE CURTAINS OR SCREENING AT ALL WINDOWS. • DRINKING WATER IN 1 GLASS TUMBLER PER BEDDING. • A MIRROR, AT LEAST LENGTH (3') • A STATIONARY FOLDER CONTAINING STATIONARY AND ENVELOPS. • A DO NOT DISTURB NOTICE. • FRIDGE. • IRON AND IRONING BOARD TO REQUEST. SUITES BATHROOMS • MINIMUM SIZE OF BATHROOM 45 SQFT. • A BATH TOWEL AND HAND TOWEL TO BE PROVIDED PER GUEST. • 1WC FLUSH TO HAVE NON POROUS SERVICES. • HOT AND COLD RUNNING WATER AVAILABLE 24 HOURS. • BATH TUBS/ SHOWER CLOSETS. • WATER SERVING TAPS/ SHOWERS. • A LOUNGE OR SEATING IN THE LOBBY AREA. • RECEPTION FACILITY OR MEAN TO CALL ATTENTION . • ACCOMMODATION, FOOD AND BEVERAGE AND OTHER TARIFFS AVAILABLE. • PUBLIC REST ROOMS FOR LADIES AND GENTS WITH SOAP AND CLEAN TOWELS, A WASH BASIN WITH RUNNING HOT AND COLD WATER. • PUBLIC REST ROOMS TO HAVE LOW HEIGHT URINALS (24" MAXIMUM). • RAMP WITH ANTI-SLIP FLOORS AND HANDRAILS AT THE ENTRANCE. • MINIMUM DOOR WIDTH SHOULD BE 32" TO ALLOW WHEREVER ACCESS AND OTHER FACILITIES FOR THE PHYSICALLY CHALLENGED. PUBLIC AREA FOOD AND BEVERAGE • EARLY MORNING BEVERAGE SERVICES. • DINING ROOM SERVING BREAKFAST AND DINNER. • MULTI-CUISINE RESTAURANT ON PREMISES. • SPECIALITY RESTAURANT. • 24 HOURS COFFEE SHOP. • ROOM SERVICE OF FULL MEALS. • ROOM SERVICE OF ALCOHOLIC BEVERAGES. • CROCKERY AND GLASS ARE UNCHIPPED. • BAR. KITCHEN • SEGREGATE STORAGE OF MEAT, FISH AND VEGETABLES. • TILED WALLS, NON SLIP FLOORS. • REFRIGERATOR WITH DEEP FREEZE. • DAILY PERMANENT CLEANING OF FLOORS. • CLEAN UTENSILS. • SIX MONTHLY MEDICAL CHECKS FOR PRODUCTION STAFF. • ALL FOOD GRADE EQUIPMENT CONTAINERS. • FIRST AID TRAINING FOR ALL KITCHEN STAFF. • DRINKING WATER. • GARBAGE TO BE SEGREGATED WET AND DRY. • RECEIVING AND STORE TO BE CLEAN AND DISTINCT FROM GARBAGE AREA. STAFF QUALITY • STAFF UNIFORM FOR FRONT OF THE HOUSE. • PERCENTAGE OF STAFF WITH MINIMUM 1 YEAR CERTIFICATE RECOGNIZED CATERING HOTEL INSTITUTE SHOULD BE 30% . STAFF REST ROOM. • TOILET FACILITIES. • DINING AREA. GUESTSERVICE • LANDRY AND DRY CLEANING SERVICE TO BE PROVIDED. • PAID TRANSPORTATION ON CELL. • SHOE CLEANING SERVICE. • ICE DRINKING WATER ON DEMAND. • ACCEPTANCE OF COMMON CREDIT CARDS. • ASSISTANCE WITH LUGGAGE ON REST. • A PUBLIC TELEPHONE ON PREMISES UNIT CHARGE MADE KNOWN. • WAKE UP CALL SERVICE ON REQUEST. • MESSAGE FOR GUEST TO BE RECORDED AND DELIVERED. • NAME, ADDRESS AND TELEPHONE NUMBER OF DOCTOR WITH FRONT DESK. • STAMP AND MAILING FACILITIES. • NEWSPAPER AVAILABLE. • HEALTH FITNESS FACILITIES. • BEAUTY SALOON AND BARBER SHOP. • FLORIST. • SHOPS/KIOSK. • MONEY CHANGING FACILITIES • BOOKSTALL. SAFETYAND SECURITY  STAFF TRAINING IN FIRE FIGHTING DRILL.  SECURITY ARRANGEMENTS FOR ALL HOTEL ENTRANCES.  SMOKE DETECTOR.  FIRE AND EMERGENCY PROCEDURE NOTICE DISPLAYED IN ROOMS BEHIND DOOR.  FIRE EXTINGUISHER ON GUEST FLOORS WITH EMERGENCY POWER. L I T E R A T U R E S T U D Y
  3. 3. FIVE STAR HOTEL MOHALI THESIS GUIDE AR. ALOK UPADHYAYA SESSION SUBMITTED BY:ROLL NO: 5TH YEAR 2011-2012 0700117015 MOHD FARAZ L I T E R A T U R E S T U D Y ENTRANCE SEPARATE DOOR FOR BAGGAGE SHALL BE PROVIDED AND AVOID REVOLVING DOORS IN THE ENTRANCE. THERE SHALL BE SEPARATE SPACE FOR WAITING CARS. RECEPTION LOBBY RECEPTION DESK VISIBLE FROM ENTRANCE SHOULD HAVE RECEPTION COUNTER LENGTH NO. OF ROOMS COUNTER LENGTH 50 3M 100 4.5M 200 7.5M 400 10.5M GUESTROOM DIMENSION LIVING AREA BATHROOM TOTAL GUEST ROOMS DIMENSI ON (METER S) AREA (SQ.M) DIMENSION (METRES) AREA (SQ.M) DIMENSI ON (METER S) AREA (SQ.M) BUDJET 3.5 X4.5 16 1.5 X 1.5 2.3 3.5 X 6.2 21.9 MID PRICE 3.6 X 5.5 20.1 1.5 X 2.3 3.4 3.6 X 6.6 29 FIRST CLASS 4.1 X5.8 23.8 1.7 X 2.6 4.4 4.1 X 8.6 35.2 LUXURY 4.5 X 6.1 27.9 2.3 X 2.7 6.6 4.5 X 9.1 41.8 FUNCTION ROOMS MULTIPURPOSE ROOMS FOR MEETINGS, BANQUETS, BALL PARTIES, EXHIBITION ETC. DESIGNED WITH CONSIDERATION OF SEPARATE ACCESS IF THE ROOM IS LARGE. SPACE ALLOWANCE. BANQUET STYLE SEATING=1.1-1.3M2/P MEETING STYLE SEATING=9-1.11M2/P STORES FURNITURE STORE – 0.3M2/ROOM LINEN STORE – 0.4M2/ROOM, SHELVES AT LEAST 600 WIDE OPEN LAUNDRY AREA -140M2FOR 200 BEDROOMS VENTILATION RATIO -15 TO 20 AIR CHANGE/HR ADMINISTRATION SPACE ALLOWANCE – 0.3 TO 0.4 M2/ROOM BEDROOM SPACE ALLOWANCE - 28M2 FLOOR TO CEILING HEIGHT – 2.5M(MIN) WITH 2M OVER ENTRY FOR AC FITTING HOTEL SIZE COFFEE SHOP RESTAURANT (ROOM) 50 50-75 - 150 80 60 200 100 60 KITCHEN LAYOUT AND REQUIREMENT
  4. 4. FIVE STAR HOTEL MOHALI THESIS GUIDE AR. ALOK UPADHYAYA SESSION SUBMITTED BY:ROLL NO: 5TH YEAR 2011-2012 0700117015 MOHD FARAZ L I T E R A T U R E S T U D Y LOCATION: •LE MERIDIAN, NEW DELHI IS LOCATED IN WINDSOR PLACE, JANPATH,ONE OF THE MOST FOCAL PART OFTHE CITY. •IT IS CONSTRUCTED ON A 4.29 ACRE PLOT IN THE CENTRE OF THE CITY,JUST A FEW MINUTE WALK AWAY FROM THE SHOPPING, BUSINESS AND ADMINISTRATIVE DISTRICTS. •LE MERIDIAN NEW DELHI IS CONVENIENTLY LOCATED IN THE CENTRE OF THE CITY, WITH TWO-KILOMETER RADIUS OF •MAJOR CENTRAL GOVERNMENT OFFICES, •PARLIAMENT HOI THE PRESIDENTIAL PALACE, •RASHTRAPATI BHAWAN AND •15 KM FROM DOMESTIC AIR PORT •IT IS 2.5 KM FROM THE NEW DELHI RAILWAY STATION •1KM RADIUS LIES POSH AREAS LIKE CANNAUGHT CIRCLES AND JANPATH MARKET. DESIGN CONCEPT • THE DESIGN OF LE MERIDIAN IS SET TO THE CULTURAL PULSE OF THE TIMES AND THE ARCHITECTURAL FIRM. • THERE MUST BE SENSE OF THEATRE. THE FORM OF SHAPE MUST BE EMOTIONAL STRINGS. IT IS LIKE A STAGE FOR PUBLIC AND INTIMATE INTERLUDE FOR RELAXATION, BUSINESS AND CONVENTIONS. • THE DESIGN IDEA CONCEIVED TO EXPRESS MATERIALS AND MOOD THAT BELONGS TO THE FUTURISTIC ENVIRONMENT AND AGE. IT SHOULD HAVE AN AMBIENCE THAT SHALL APPEAL TO BOTH, THE BUSINESS AND COMMERCIAL TRAVELERS AND TOURISTS. SALIENT FEATURES •IT DISPLAYS A BRONZE MIRROR FACADE THAT REFLECTS THE CHANGING SPLENDOR OF THE SKY •IT IS SO UNUSUALLY STYLED THAT NO BRICK OR MORTAR IS VISIBLE TO THE EYES WHICH MAKES IT THE FIRST GLASS CURTAIN WALL BUILDING IN THE INDIA. •THE LANDSCAPED DRIVEWAY, THAT RISES TO MEET THE RAISED LOBBY, IS ALIGNED WITH FOUNTAINS, LAMPLIGHTS.

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