Rene Modery CREATING AN EMPLOYEE ENGAGINGINTRANET HOMEPAGE
HOW WE MOVED FROM MULTIPLE, RARELY USEDHOMEPAGES…
…TO A SINGLE EMPLOYEE ENGAGING INTRANETHOMEPAGE
IN THIS SESSION YOU WILL LEARN…• Which issues we faced• Which goals we set to overcome them and improve the usage of our intranet• How we did it!• LOTS OF SCREENSHOTS!
ABOUT ME• Working with SharePoint since 2007• Worked on two Asia Pacific wide SharePoint implementations• Responsible for presentation of Rene Modery SharePoint to management teams, www.modery.net requirements gathering, solution implementation, training of users, evaluation of third-party software, site maintenance, governance, …
ABOUT LANDIS+GYR• “worlds leader in smart metering, energy management solutions, and related services”• Australia/New Zealand, China, India, South east Asia
WHAT’S WRONG WITH THE OLDHOMEPAGES?• No real ownership• Nearly no new (dynamic) content• No interesting content on them• Only serve as entry point to Intranet• Looks way too much like standard SharePoint low user adoption
GOALS• Establish a single homepage• Provide news to employees regularly• Show only relevant information (location based)• Engage employees on the homepage Employees should enjoy visiting it!
WHERE AND HOW DID WE START• Establish ownership• Define “business” requirements • Share news stories • Engage users through polls • Provide up-to-date information on regional events and important dates • Have easy to use navigation (consider existing links) • conduct employee surveys, get inspiration from intranets of other companies• We need a new branding (design + logo + URL)!
OWNERSHIP• Define an overall owner of the intranet homepage • Communications Manager• Every item on the homepage should have an owner responsible for it • can be from all levels in the organisation
OUR REQUIREMENTS – HOMEPAGE CONTENTS & DESIGN Local News TargetedNavigation Quick LinksTop Stories Latest WebcastCompany News Company PollCompanyCalendar
IMPLEMENTATION OF NEW DESIGN• Started in SharePoint 2007• “sudden” plan to upgrade to SP2010 meant • Extra work (Master Page had to be “upgraded” while we still worked on it) • Some delays (SP2010 test environment was not available early onwards)• Created in-house slow progress due to other work commitments
NEWS STORIES1. Define structure and individual requirements of a news story • Types: Top Story, News Story, Webcast • Content Type inherits from Article Page, additional fields added as needed (e.g. ME (=country))2. Define design of stories • Page Layout for each type • SP2010 upgrade meant we also had to upgrade these
CALENDAR• Share key dates across the region• Public Holidays, major events, trainings, …
POLLS• Get feedback from employees about important topics• Regular Polls!• Used during Intranet Naming Competition
TARGETED NAVIGATIONGoal:• Add all relevant links from previous homepages• Audience targeting – ANZ employees usually not interested in links to Indian sites end users are not overwhelmed by choice of options, navigation is customised for them vs
THE NUMBERS• Started in May, went live on 1 August• 2 people working on it “full-time”• Lots of iterations (“move the news title 10px right and 5px down”)• 1-2 communications representatives per country• 85 news stories, 11 top stories, 4 webcasts
DID WE SUCCEED?• Regular news stories from across the regions• Monthly polls with 50-60% participation• Around 500 unique visitors daily! (Also because we set the Intranet as default homepage….) good direct feedback from staff
SUMMARY• Involve staff in defining requirements• Ensure ownership of all content!• Make users not just consumers, but also contributors• Make it look less like SharePoint (at least a bit)
SINGAPORE SHAREPOINT USER GROUP Meets 2nd Thursday of Every Month Level 22, NTUC Building Microsoft, 1 Marina Blvd Hosted by Steve Sofian and Milan Gross