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Experiences with two AsiaPacific-wide SharePoint Deployments - SharePoint Conference Southeast Asia

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A SharePoint implementation with a scope targeting multiple countries comes with several challenges. Various cultural differences and technological barriers have to be considered for a successful …

A SharePoint implementation with a scope targeting multiple countries comes with several challenges. Various cultural differences and technological barriers have to be considered for a successful rollout. These include factors like different management styles and working cultures, multiple languages (“can my SharePoint be in Chinese?”), distributed locations (“can we have a local server here?”), varying connection speeds (“our SharePoint is too slow!”), and others.

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  • Opening slide please include
  • Shaking head -> India/Europedifferent thinking -> different ways to do things (e.g. Gerard's flight to Beijing story)working culture (e.g. office hours -> Japan vs. Zhuhai office)
  • Individualism/Collectivism relates to the relative emphasis that members of a society place on their self-interests vs. those of the group. People from a collectivist culture tend to define themselves in terms of their relationships with others, and they are more inclined to give up their individual needs when there is a conflict between their needs and group needs (Triandis 1995). Studies also have shown that people from collectivist cultures display a greater tendency to cooperate (e.g., Cox et al. 1991; wagner 1995). In contrast, members of an individualist culture tend to define themselves as autonomous entities independent of groups (Markus and Kitayama 1991). They are more likely to emphasize their individual needs over group needs and tend to be more competitive (Redding 1993; wagner 1995). http://www.accessmylibrary.com/article-1G1-75619213/openness-knowledge-sharing-within.htmlhttp://maaw.info/ArticleSummaries/ArtSumChowDengHo2000.htm
  • Might need translator Slower understanding Different way of communication (direct vs indirect)

Transcript

  • 1. Platinum Sponsor
    Gold Sponsors
  • 2. Stories from the field – Experiences with two AP-wide SharePoint Deployments
    Rene Modery
  • 3. About Me
    Working with SharePoint since 2007
    Currently doing second regional SharePoint deployment
    Responsible for presentation of SharePoint to management teams, requirements gathering, solution implementation, training of users, evaluation of third-party software, site maintenance, …
    Rene Modery
    www.modery.net
  • 4. Session Objectives
    Understand the challenges that a regional implementation poses
    Hear about available solution options
    Learn some best practices
  • 5. “one of the leading solution providers for the print media industry”
    11 subsidiaries in 12 countries
    Background Info:
  • 6. “world's leader in smart metering, energy management solutions, and related services”
    Australia/New Zealand, China, India, Southeast Asia
    Background Info:
  • 7. Challenges of regional deployments
    They speak different languages
    Different connection speeds
    Their (work) cultures are different
    私はシェアポイントが大好きです
    我爱SharePoint
    Users are everywhere
  • 8. Different (Work) Cultures
    The way we do things varies
    Our behaviour can be misinterpreted by others
    Decision making process
    Formal vs Informal procedures
  • 9. “Culture of Sharing” can differ
    Individualism vs Collectivism
    Security issues in different countries
    “We want to share our information, but can we prevent people from printing and saving it?”
    Different (Work) Cultures
  • 10. Best Practices – (Work) Culture
    Prepare for differences beforehand by gathering information about the various cultures
    Don’t do things your way, get feedback from “locals” on how they suggest to proceed
    Provide information about security possibilities and their impact (cost, effort, …) if required
  • 11. Different languages
    “Can our SharePoint be in Chinese?”
    Your users speak different languages which affects
    Interactions
    Site languages
    Content
    안녕하세요
    你好
    こんにちは
    नमस्ते
    Kumusta
    สวัสดี
    G’day mate
  • 12. Different languages - Interactions
    Language can be a barrier in
    Requirements Gathering
    Training
    Communications
    Support
    due to
    different ways of expressing oneself
    lack of knowledge & misunderstanding
    SharePoint End User Training
    Outline of today’s session:
  • 13. Different languages - Sites
    Which language should “SharePoint items” be in?
    What languages do users accessing a site use
    Simplify access for users by providing multiple languages (improved in SP2010)
  • 14. Should content be inEnglish or local language?
    Content targeted at local users only
    • Local Language
    Content for users speaking different languages
    • English only
    • 15. Multiple Languages (more difficult to maintain)
    Different languages - Content
  • 16. Best Practices - Languages
    Local power user(s) & a key contact
    Specific content in target specific language
    Provide clear guidelines which language to use in which situation
    Provide training and support options in different languages
  • 17. Different connection speeds
    Single server location
    Different offices have different connection speeds to it
    Problem:
    User Experience is not the same for all!
     “SharePoint is too slow!”
     “Can we have a local server?”
  • 18. Option #1 – multiple servers
    Offers greatest flexibility
    Administration becomes more difficult
    May only make sense for a few locations
    Different connection speeds - Servers
  • 19. Different connection speeds - Network
    Option #2 – Improve Network
    More bandwidth (latency still an issue)
    WAN optimization (e.g. caching)
    Server improvement (Windows Server 2008)
    • Cost might still be much higher than benefits!
  • Different connection speeds - Approach
    Option #3 – Different Implementation Approaches
    “SharePoint light” for low-bandwidth countries
    Less documents
    Focus on simple pages, forms, and other “smaller” content
    • Clear policies required - what to use when
    • 20. Risk: “Country X’s SharePoint is better than ours!”
  • Best Practices – Connection Speeds
    Think global, consider local
    Get local input beforehand on requirements and possible performance
    Do performance tests in different locations
    Define clear governance
  • 21. Q&A