OneBill Velatel Group China Presentation
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OneBill as a SaaS mobile billing application is maintained and updated more frequently than traditional software, in many cases on a weekly or monthly basis. This is enabled by several factors:

OneBill as a SaaS mobile billing application is maintained and updated more frequently than traditional software, in many cases on a weekly or monthly basis. This is enabled by several factors:

The application is hosted centrally with global fail-safe features. New releases can be put in place without requiring customers to physically install new software.

The OneBill application only has a single configuration, making development testing faster.

The application vendor has access to all customer data, expediting design and regression testing.

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  • SaaS – Offer is Software as a Service – based on an annual Fee and Volume of Accounts

OneBill Velatel Group China Presentation Presentation Transcript

  • 1. Mobile Billing Solution SaaS For VelaTel GroupOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 2. System Logical ArchitectureOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 3. OneBill – Core PackagesOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 4. OneBill – Core PackageOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 5. OneBill – Full PackageOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 6. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 7. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 8. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 9. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 10. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 11. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 12. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 13. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 14. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 15. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 16. OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 17. TEST ENVIRONMENT APPLICATION DATA BASE 2+3 Servers Virtual Machine DATABASE S DBNODE2 Mediation+ Provisioning DMZ BACK END +Provisioning Med App 2 Med App 1 Batch Proc REPORT APP Selfcare2 ADMIN DBNODE2 FRONT END Virtual Machine App Server 1 App Server 2 Selfcare1 Web App1 Web App2 Virtual Machine Virtual Machine STORAGE (PROD & REPORTING) Med App 1 Med App 2 TEST ENVIRONMENT WEB App1 WEB App2 ADMIN App Server 1 App Server 2 REPORT APP Selfcare 1 Selfcare 2 Batch+ProvisioningOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 18. OneBill – Failover and RedundancyOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 19. OneBill –DRP solutionOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 20. Customer ManagementOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 21.  Account Type  Credit  Limited Credit  Debit  Category  Residential or Commercial  Groups (user defined list): Maritime, Aviation, Defense, ISP, AA  Class  Node or Leaf <->Parent or Child  Nodes: Company; Department; Branch; Office; Retail; Reseller  Leafs: Consumer; Subscriber; Employee  Billable  The top senior “Ancestor” is Billable  Descendants are optionally billable or non-billable  Split billing at account level and/or service levelOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 22. Prepaid SolutionOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 23. OneBill Prepaid Solution Highlights  Supports real-time AAA (Authentication, Authorization, Accounting) using:  User ID/Password (two-stage dialing) or ANI (One-stage dialing)  Reverse rating for the total left balance  Using latest RFC standards: Diameter and Radius  Enables real-time account disabling  Balance Manager for MSCC (Multiple Services Credit Control)  Provides internal IVR and external IVR interface  Flexible Tariff Plans  Prepaid Cards Lots Management  Customer Care & Self Care ApplicationsOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 24. System Prepaid Topology OverviewOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 25. OneBill RTS and Balance Manager HighlightsOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 26. AAA OneBill Real Time Server (Radius)  The OneBill Real-Time Server (RTS) is responsible for AAA real-time event handling:  Authentication – identifies the subscriber at service initiation: username/password, PIN, IMSI, MSISDN, CLIANI, MAC address, access device IP address and/or trunk ID  Authorization –based on the type of service, dialed number and origination of the call, the rating plan and the customer’s balance returns  the maximum allowed duration or volume of the call  or allocates a quota of volume MBsKBs traffic or minutes: seconds.  BandwidthThroughput setting; Idle time out, IP allocation, etc.  Re-authorize or quota replenishment  Accounting  Interim accounting and rating – credit reservation, creates partial UDRs, split CDRs for crossing profiles Peak/Off peak rates, Days.  Final accounting and rating – balance update, once the call is terminated the OneBill RTS rates the call, stores a final CDR in the database and updates the customer’s balance instantaneously.OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 27. Balance ManagementOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 28. Balance ManagementOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 29. MobeeVoice Application Server SolutionOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 30. MobeeVoice Server SolutionOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 31. MobeeVoice Server Solution Highlights  Internal IVR function for playback of announcements, DTMF collection and voice recording  External IVR interface based for large scale and highly scalable solutions  Java and web-based, allows service development on top of extensive Java APIs using Java development tools  SCE for service setup, testing and customization  Web-based management tools support platform and service management (customized per service)OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 32. Supported MobeeVoice Pre-paid Services  Interactive language selection  ANI-based authentication & Dialed number-based authorization  Calling card number & password IVR collection and authentication  Destination number collection and authorization  Money balance/time remaining announcements  Time expiration warning  Change password feature  Calling card recharge/money transfer feature  ANI Assignment to a calling card feature  Calling card service branding  New call without re-authentication using mid-call “##”OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 33. Prepaid call flow example (initial call setup) OneBill MobeeVoice OneBill Billing & CC Application Server System External IVR SDP SIP Call Setup Subscriber OK (INVITE) Database SoftSwitch PSTN PSTN Media GW Media GWOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 34. Prepaid call flow example (IVR, AAA phase) External IVR Authenticate/ Authorize Request Accept Subscriber Database SoftSwitc h PSTN PSTN Media GW Media GWOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 35. Prepaid call flow example (final call setup phase) OneBill MobeeVoice OneBill Billing & CC Application Server System External IVR Start Accounting Start Timer OK SIP Call update SIP Call Setup Subscriber OK (INVITE) (re-INVITE) Database SoftSwitch Prepaid call flow example (final call setup phase) PSTN PSTN Conversation Media GW Media GWOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 36. Prepaid call flow example (call cutoff phase) OneBill MobeeVoice OneBill Billing Application Server & CC System External IVR Stop Accounting Timer Expired! OK CDR SIP Disconnect Subscriber OK (BYE) Database SoftSwitch Prepaid call flow example (call cutoff phase) PSTN PSTN IP Network Media GW Media GWOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 37. ProvisioningOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 38. Provisioning Capabilities Add/update/delete subscribers and services information, including service features Provisioning to various network elements Define the order of provisioned network elements Rollback of the provisioning; the relevant cases are identified by the provisioning platform Support scheduled provisioning commands Support pre-defined profiles Supported protocols: TCP/IP Socket, Serial (RS- 232), CORBA, telnet, SMPP, FTP, XML, SNMP, LDAP, X-25OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 39. Provisioning FlowThe CSR adds afeature to an Provisioningaccount service Agents Agent1The request ispassed to theProvisioning Server Agent2 711 LES SwitchThe Provisioning WorkflowHands the request to thevarious NEs and to theOneBill DB Agent3 HLES POPFeaturecreated (or failure) Provisioning Server ClientsOperationsuccess/failureindicationOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 40. Currently Supported Provisioning Network Elements • Softswitches: Nortel CS2000, Ericsson • Paging: Weblink host-to-host API IPT, Cisco BTS, Veraz, IP • Prepaid: Lightbridge, Comverse Gallery, MobeeVoice • SMS: Comverse, Sprint • TDMA: Nortel MTX, Ericsson • OTA: ORGA, Smarttrust • CDMA: Sprint M2M Gateway, Lucent • IN: Siemens Advantage IN 5ESS • Wireline: Nortel DMS100, Teles • VMS: Comverse • GSM: Nortel DMS, Siemens D900, Ericsson, ZTE ZXG 10 • GSM-r: Siemens D900 (via Switch Commander)OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 41. Business ProcessesOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 42. Challenges  Handle operation flows that involve several users and span over a period of time  Automating processes according to the operator’s unique business model  Time to market – adapting business processes to new conditions and requirements rapidly  Customizing new or existing business processes independentlyOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 43. Business Processes – Logical Architecture BP Development Provider 1 MINDBill OSS & BSS Systems Address validation WF Engine Order Management Credit score Web CSR Trouble Ticket Custom BP Fulfillment Provider 2 Provisioning DB Workforce Mng. Technician Tickets Business Processes – Logical ArchitectureOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 44. OneBill Business Processes  Order Management  Account Creation  Update Account and Contract  Trouble Ticket Management  Dispute Management  Provisioning  Scheduled Package Change  Debt Collection (overdue)  Payment Arrangement  Notification LettersOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 45. Trouble TicketOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 46. Trouble Ticket – Configurable Navigation Between StepsOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 47. Debt Collection – Overview  The Debt Collection process is an automated business process that manages and schedules a predefined set of collection actions for overdue customers.  The purpose is to improve revenue assurance and minimize revenue leakage.  Flexibility is achieved by using a business process engine. All the triggers and collection actions are configurable.  It is possible to define several Debt Collection paths to comply with collection needs of different customer categories, e.g, Residential, Corporate, Government, etc.  Debt collection is applicable to both ‘Open’ and ‘Close’ invoice rules.  Only one single DC process may be active per account at a time even if several overdue invoices exist.OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 48. Debt collection flow DC Triggering process Action 1: Call customer Delay Action 2: Send Invoice reminder Interrupt Delay Action 3: Suspend calls Delay Action 4: Close acount Delay Collection process End of processOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 49. Debt Collection flow  Collection process triggering:  A daily process searches for all overdue invoices that passed the grace period.  If the sum of a customer’s overdue invoices crosses a predefined threshold, the DC process is initiated.  A Collection Path is started performing a predefined sequence of collection actions.  Collection steps may be automatic or may require manual approval/intervention through the DC GUI.OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 50. Payment Arrangement (PA)  Payment Arrangement is an installment agreement between a customer and the service provider.  The current debt is being split into a series of smaller monthly amounts, making it easier for the customer to pay the debt  Only a single PA is allowed per account  PA can be started from account home page or from Debt Collection step  On agreement breach Debt Collection will resume from the same step  Interest rates and handling fee due to overdue amount are suspended while PA is effectiveOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 51. Partner ManagementOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 52. Agents  Third-party entities that convince people to become customers and benefit from the various services offered by a provider (or by various providers)  Agents receive a commission based on the revenue generated by the accounts they “bring in”  One or more agents per account  Default Agent’s commission can be updated on account level to reflect the exact amount received for the account  An agent can receive two types of commissions:  Based on a percentage of the calls placed by the subscriber;  Based on a fixed rate per call, per invoice, or per minute (minimum invoiced amount to be commissioned can be defined)  The commission received by an agent can be calculated either according to one of the rating types, or to any defined combination  Intermediate calculation – daily calculation for each agent for increased performance – summary reports are created fasterOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 53. Interconnect SolutionOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 54. OneBill Interconnect - Highlights • End Of Month – Dispute & Reconciliation • Managing Partners • Mediation & Rating • Aggregation • BI & Reports Analysis • Least Cost Routing • G/LOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 55. End of Month – Dispute & Reconciliation• Graphical tool for dispute & reconciliation management – Search and display system traffic (from own switches) – View traffic details for each destination (number of calls, duration, charges) – Possibility to export traffic to files (in order to be sent to the partner) – Issue traffic declarations – configurable layouts per partner – Display traffic reported by partner – can be manually inserted or imported – Compare system and partner traffic – Edit aggregated traffic according to compensation reports – Close month (invoices can be generated)OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 56. Partner Management• Partners – Multiple types available: International, ISP, Local PSTN, Mobile Operator, International VoIP, etc. – Postpaid model • No limit for total debt • Configure debt collection for overdue invoices – Limited credit model • Set limit on total debt (includes invoices open balance & non-invoiced usage) • Configurable actions when limit is reached (notification letters, suspend service, etc.)• Agreements – May consist of one service or a list of services – Services such as voice, dialup, data, fax, content, e-mail, and many others – Rating and bundling of unlimited combinations of services• OneBill Customer Care is used to manage partners and agreements – Create, search, view and adjust partner details (contacts, phone ranges, etc.) – Add and update agreements – Review invoices, accept and review paymentsOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 57. Partner Management - Mediation• Vast mediation experience interfacing with various network elements – Batch mode • Variety of collection protocols: FTP, SFTP, local/network drives, etc. • Process any CDR types: binary, text, ASN.1, etc. – Online mode • Standard protocols: RADIUS, Diameter, SIP, CAMEL, etc. • Custom HTTP protocol (when network elements do not support standard protocols)• CDRs are guided to the correct partner agreement and service – Partners are defined based on: Trunks, Prefixes - Calling/called number rangesOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 58. Partner Management - Mediation• Origination traffic (Partner to RRSat) – CDRs are ignored for retail subscribers – CDRs are duplicated for partner• Termination traffic (RRSat to Partner) – CDRs are charged for retail subscribers – CDRs are duplicated for partnerOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 59. Partner Management - Mediation – ExampleOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 60. Partner Management – Wholesale Rating• Flexible and powerful rating engine – Unlimited number of services rating schemes and billing plans• Three main types of charges – Setup (one-time) charges – charged once at service activation. – Recurring (periodic) charges – charged every predefined period – Traffic charges – wholesale and/or session, dropping rates (stepped/tiered)• Wholesale rates examples – Monthly traffic volume – Stepped / Tiered intervals  From 0 to 100000 min: 2$/minute • Above 10000: 4$/minute – Minimum traffic volume • From 0 to 400000 min: 1000$ (FLAT) • Above 400000 minute: 1$/minOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 61. Partner Management – Aggregation• Large amounts of CDRs per single interconnect statement/invoice – After rating, traffic is aggregated into daily and monthly buckets – Traffic is aggregated per service and destination – Aggregate number of calls, duration, amounts, etc. – Buckets are updated automatically after recalculation of original traffic• System performance is increased – Reports are produced faster – Quick drill down when disputes over differences arise – Swiftly identify the source of divergences – Invoices are produced fasterOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 62. Partner Management – LCR (Least Cost Routing)  Focus on revenue assurance and increasing operators margins  The Least Cost Routing solution includes  Importing into the tariff definition each partners’ rates (A-Z)  Automatic LCR matrix creation - holds the best 3 rates for a destination  Marks CDRs with the LCR indicator priority according to the LCR matrix  Report that shows CDRs with non-optimal routing  Indicates that the network routing tables have not been updated accordingly and that a corrective action is needed ASAP.OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 63. Reports & BIOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 64. Reporting – Crystal reports & CMS  OneBill Reports are complementary to the OneBill billing platform  Crystal reports - Built-in reports (more than 30 reports)  Account list  Outstanding debts  A/R – Annual accounts receivable  Billing cycle  Adjustment summary  Agent commissions  Product Catalog  Crystal reports – User-defined / customized reports  CMS (Call Management System) for usage based reportsOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 65. ConclusionsOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 66. OneBill Global Centralized Billing - SaaSOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 67. OneBill as a Global Solution for Providers: OneBill as a SaaS mobile billing application is maintained and updated more frequently than traditional software, in many cases on a weekly or monthly basis. This is enabled by several factors: The application is hosted centrally with global fail-safe features. New releases can be put in place without requiring customers to physically install new software. The OneBill application only has a single configuration, making development testing faster. The application vendor has access to all customer data, expediting design and regression testing.OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd
  • 68. For further details contact Adonis Valamontes AG Tech Holdings Ltd. 1.727.252.9699 tony@mobe-tel.comOneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd