UCaas improves efficiencies between Phone, Email and Applications.Increase Revenue Potential, Improve User Experience, Improve Time Management, Reduce Data Entry, Improve Analytics!
Unified Communications. All Cloud, Complete Mobility
Mike Leuthner, President
Tony Wirz, Vice President
DATE | November 8 2013 | IMPACT GRC
Defining Unified Communications
Google Apps as a Platform
Connecting People with UCaaS
Mobility & UCaaS
WHO WE ARE?
Frustrated by companies with fragmented tools and no focus on the users
The Best Mouse Traps already exist in the Cloud, We don’t build anything, and
we don’t want to build anything.
The Focus is on User Experience, Not Technology
UC focuses on the VOIP system, not the Applications. Having a
voicemail in email is cute but does not address the business need.
UC is Diluted and Frustrating
It fell short of expectations.
Goal: All of our Communications need to
integrate, Voice, Email, CRM
Unified Communications/Unified Messaging
is based on VOIP
Applications like Google Apps, Outlook,
Salesforce, etc. is where the Business is
UC Fact or Fiction?
If I migrate my existing voice services (VoIP/traditional) to “the cloud”
my voice quality will be reduced and I will have less control over my
settings and infrastructure.
New carrier-grade Hosted telephone solutions are a world apart from
Internet-based hosted solutions, offering businesses of all sizes
significant advantages over premise-based PBXs and traditional “VoIP”
UC Fact or Fiction?
Doesn’t Unified Communications cost a lot of money and require a lot
of configuration, maintenance, and work for our organization?
The truth is traditional on-premise Unified Communications (UC)
requires this, but not Unified Communications as a Service (UCaaS) as
it is a service-based and is a complete turn-key solution for businesses.
UCaaS is Changing the UC Definition
BUT, in a good way...
Worldwide UCaaS revenue will reach $4.1 billion by 2017
"Revenue from UCaaS will grow on average by 18.8% a year to $4.1 billion by 2017, making it by far the
fastest growing market segment,’ said Phillip Pexton, Research Analyst at Canalys. ‘The emergence of
multi-tenant platforms offering voice, video, messaging, presence and contact center capabilities from
a single source will accelerate the move from on-premises solutions. It will enable channel partners to
offer more innovative packages to customers,’ Pexton added. ‘Businesses are looking to reduce
complexity and optimize budgets. They will increasingly assess UCaaS offerings that promise to
eliminate CapEx and help manage OpEx by combining unlimited fixed and mobile use on a per-user,
per-month basis," he added.
UCaaS Here to Stay
UCaas is the fastest growing space in the Cloud
UCaaS is here to stay. It’s not a matter of “if” it’s “when”.
Industry Leaders are pushing UCaaS:
How We Define Unified Communications
Seamless Integration of Voice, Email, Contacts, Calendar and Docs.
Seamless integration of voice,
presence, data, apps & other
technologies to improve
communications & business
Google Apps as a UC Platform
The Power of the Google Marketplace
It a 2 Horse Race. We chose Google Apps. We felt Google Apps gave
us the most flexibility to provide the users the right products.
enables UC Command Central
Integrated Phone Dialer in any Browser
Auto Call Logging - Automatically log all incoming and outgoing calls
from Your mobile device to your favorite CRM. (Salesforce, Zoho,
Clio, Apptivo, Nimble), so if You have sales people in the field all of
their calls will be tracked and logged.
Presence - When You are on Your mobile device making a business
calls, your Google chat status will turn red and let every one know
Your on the phone, so your friends or business associates wont
disturb you, and turn green once You are finished with Your call.
Click to Call - Click any telephone number anywhere on your screen,
in your chrome browser and initiate a call with your mobile device.
Call Reporting - Reporting has never been easier to access...get real
time up to the minute call reports from within Gmail, on all your
employees, working off their gUnify enabled mobile devices.
We Redefined UC, Now What?
How Do We Tell People About This Cool Thing called UCaaS
WAIT!: How People Buy has Changed
Gone are the Glengarry Glen Ross days of
Selling. People research what they want to
buy before engaging vendors.
How Do We Explain Complex Technology to the Business
Explain Like I’m 5
Used when you want someone to
explain something in the simplest
UC ELI5 = Productivity Improvement
Average Employee Get Distracted Every 11 Minutes.
It takes them 25 minutes to get back on task. The main reasons are
Phone, Email and Toggling between Applications.
- Gloria Mark, a professor at the University of California, Irvine
UCaaS improves efficiencies between Phone, Email and Applications
How Do We Connect With Buyers?
Why Buy?, Why Buy Now? and Why Buy From You?.
The Buyer knows what you are selling
before you have a conversation.
A Features and Functions review is not
needed. How you help their business is
where the conversation needs focus.
Mobility & UCaaS
UCaaS is Completely Mobile with Hosted VOIP
Most Products Needed for a UCaaS environment are already Mobile Apps:
Google Apps, Salesforce, Angry Birds.
Hosted VOIP and gUnify are the other legs of the stool needed to be Mobile
with your Voice, Email and Applications with Seamless Integration.
Questions and Answers
Unified Communications to UCaaS