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Mobility                                       the Future of                                   Automotive Finance &       ...
Executive summary● Invest in ecosystem: work together as  specialists in order to increase margin● Standardize on processe...
Mobility                        Why do we travel?● Business  • Commute  • Meetings, Incentives, Conferencing, Exhibitions●...
Customers                  Suppliers             Influencing            your company                       Market &Competi...
Influences need to travel and travel behaviour                                                 5
Fleet          EmployeeManagement   Mobility Management                                   6
Customers demand personalized approach                                         7
Who is using theirsmartphone, tablet orlaptop right now?                     8
Your customers are online, social, mobile and connected too                                                              9
Flexibility and pay-as-you-go change business models                                                       10
Customers                  Suppliers             Influencing            your company                       Market &Competi...
OEMs retake ownership of distribution channel                                                12
Complexity of ecosystem increasesdue to growing number of new suppliers                                         13
Customers                  Suppliers             Influencing            your company                       Market &Competi...
Mobility providers enter the market as new competitorswith substitute products using different business modelsand innovati...
Consolidation increases economies of scale                                             16
Customers                  Suppliers             Influencing            your company                       Market &Competi...
Unpredictable changes in (fiscal) laws & accounting rules                                                            18
Urbanization changes mobility                                19
Electric, hybrid and low emission vehicles influencemaintenance, residual value and financing contracts                   ...
Impact on business                     21
Market trends put extensive pressure on existing strategies and business modelsInnovation is key to drive  transformation ...
Strategic Challenges                       23
Deepen relationship with customers (increase up-sell and cross-sell)                                     24
Use technology to deliver customized products and services               (increase customer loyalty)                      ...
Specialize:use core competences to offer unique products and services                   (increase margin)                 ...
Continuously focus on operational excellence           (increase efficiency)                                              ...
28
Standardize on processes, NOT on productsto improve efficiency and to offer high-margin products                          ...
Straight through processing (STP)    increases operational excellence andreduces cost allowing for focus on exceptions    ...
Invest in ecosystem:work together as specialists and add value to each others’ business         in the supply chain in ord...
Focus on customer experience to reduce cost of sales                                                       32
Mobility Platform                    33
Thank you for                                         your attention!Join us online:    facebook.com/TSScomaker    @Comake...
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Mobility: The Future of Automotive Finance & Leasing Industry

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An overview of trends influencing automotive finance and leasing companies in their mobility strategies and best practices to face upcoming challenges.

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Transcript of "Mobility: The Future of Automotive Finance & Leasing Industry"

  1. 1. Mobility the Future of Automotive Finance & Leasing IndustryWednesday, March 28, 2012Automotive Retail & Distribution Mischa van Werkhoven12th Annual Summit Lead Consultant Mobility Solutions
  2. 2. Executive summary● Invest in ecosystem: work together as specialists in order to increase margin● Standardize on processes, NOT on products to improve efficiency and to offer high-margin products● Focus on consumer experience to reduce cost of sales● Straight through processing (STP) increases operational excellence and reduces cost 2
  3. 3. Mobility Why do we travel?● Business • Commute • Meetings, Incentives, Conferencing, Exhibitions● Pleasure • Social • HolidayToday’s definition of mobility: “the way people travel to fulfil the above mentioned travel needs” 3
  4. 4. Customers Suppliers Influencing your company Market &Competition Macro-economic
  5. 5. Influences need to travel and travel behaviour 5
  6. 6. Fleet EmployeeManagement Mobility Management 6
  7. 7. Customers demand personalized approach 7
  8. 8. Who is using theirsmartphone, tablet orlaptop right now? 8
  9. 9. Your customers are online, social, mobile and connected too 9
  10. 10. Flexibility and pay-as-you-go change business models 10
  11. 11. Customers Suppliers Influencing your company Market &Competition Macro-economic
  12. 12. OEMs retake ownership of distribution channel 12
  13. 13. Complexity of ecosystem increasesdue to growing number of new suppliers 13
  14. 14. Customers Suppliers Influencing your company Market &Competition Macro-economic
  15. 15. Mobility providers enter the market as new competitorswith substitute products using different business modelsand innovative services 15
  16. 16. Consolidation increases economies of scale 16
  17. 17. Customers Suppliers Influencing your company Market &Competition Macro-economic
  18. 18. Unpredictable changes in (fiscal) laws & accounting rules 18
  19. 19. Urbanization changes mobility 19
  20. 20. Electric, hybrid and low emission vehicles influencemaintenance, residual value and financing contracts 20
  21. 21. Impact on business 21
  22. 22. Market trends put extensive pressure on existing strategies and business modelsInnovation is key to drive transformation in business and overcome rapidly changing markets 22
  23. 23. Strategic Challenges 23
  24. 24. Deepen relationship with customers (increase up-sell and cross-sell) 24
  25. 25. Use technology to deliver customized products and services (increase customer loyalty) 25
  26. 26. Specialize:use core competences to offer unique products and services (increase margin) 26
  27. 27. Continuously focus on operational excellence (increase efficiency) 27
  28. 28. 28
  29. 29. Standardize on processes, NOT on productsto improve efficiency and to offer high-margin products 29
  30. 30. Straight through processing (STP) increases operational excellence andreduces cost allowing for focus on exceptions 30
  31. 31. Invest in ecosystem:work together as specialists and add value to each others’ business in the supply chain in order to increase margin 31
  32. 32. Focus on customer experience to reduce cost of sales 32
  33. 33. Mobility Platform 33
  34. 34. Thank you for your attention!Join us online: facebook.com/TSScomaker @Comaker Mischa van Werkhoven linkedin.com/company/co-maker Lead Consultant Mobility Solutions youtube.com/TSScomaker m.van.werkhoven@co-maker.com @MischaDaniel
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