MIRROR Reflective Learning at Work Supporting Reflection on individual, group and organisational levels Michael Prilla, Un...
Reflection Thinking on your own? Organisational Learning?Supporting Reflection at Work: Individual, Group and Organisation...
But when you look in practice … It is ubiquitous, on different levelsSupporting Reflection at Work: Individual, Group and ...
Reflection Support at Work Beliefs and practice    Common assumption: Individual, cognitive process, but    People talk to...
The way to reflection in organisations ① Reflection (in practice) is a mess   How can we sort it? ② Reflection tools suppo...
Reflection is a mess                                                                                                  How ...
Example: Reflecting a Failed Emergency Procedure One day, a nurse failed to initiate the emergency procedure when a patien...
Example: Reflecting a Failed Emergency Procedure  The nurse tried to initiate the procedure, but failed and had to  call t...
Example: Reflecting a Failed Emergency Procedure  The nurse went to the head nurse in order to reflect with her  about the...
Example: Reflecting a Failed Emergency Procedure  The nurse and the head nurse decided to take the topic into a  staff mee...
Example: Reflecting a Failed Emergency Procedure  In the ward meeting, the participants decided to propose to  management ...
Plan and do                    work: Start                    emergency                       proc.Initiate Reflection :  ...
Reflection Tools Support Work                                    What is in them for us? How can we use them?Supporting Re...
A MIRROR for workers Taking and making perspectives Looking at work from your colleague’s perspective Understand each othe...
Reasons for Reflection beyond the Individual Making systematic use in organisationsReflection for clarification           ...
Outcomes How Reflection may affect your organisation  Individual                    • Better understanding of work  Learni...
Reflection support affects work on different levels                                                                       ...
Example 1: Conversations with Relatives Reflection among individuals and in groups Central part of work ▪ Getting informat...
The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare                                ...
The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare                                ...
The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare                                ...
The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare                                ...
Example 2: Reflecting on Slides / Pitches (DoWeKnow) Outcomes of reflection for individuals, groups and the organization  ...
Example 2: Reflecting on Slides / Pitches (DoWeKnow) Outcomes of reflection for individuals, groups and the organisation S...
Reflection levels in practice: DoWeKnow The Pull-MechanismSupporting Reflection at Work: Individual, Group and Organisatio...
Reflection levels in practice: DoWeKnow The Push-MechanismSupporting Reflection at Work: Individual, Group and Organisatio...
Reflection tools can change organisationsSupporting Reflection at Work: Individual, Group and Organisational Levels – Mich...
Lessons learned: Organisational integration Making reflection work sustainably Reflection needs integration into organisat...
Reflection on different levels needs management supportSupporting Reflection at Work: Individual, Group and Organisational...
Employee and customer satisfaction                                                                                 Learnin...
Thanks for your attention.                            Questions?                        michael.prilla@rub.dehttp://www.im...
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Slides MIRROR roadshow Oud Beijerland

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Slides held at the MIRROR roadshow in the Netherlands in 16th of April by Professor Michael Prilla, University of Bochum: ' Supporting Reflection on individual, group and organisational levels'.

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Slides MIRROR roadshow Oud Beijerland

  1. 1. MIRROR Reflective Learning at Work Supporting Reflection on individual, group and organisational levels Michael Prilla, University of Bochum, GermanySupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  2. 2. Reflection Thinking on your own? Organisational Learning?Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  3. 3. But when you look in practice … It is ubiquitous, on different levelsSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  4. 4. Reflection Support at Work Beliefs and practice Common assumption: Individual, cognitive process, but People talk to each other, create best practices / solutions together Focus: Special situations (e.g. debriefings, supervision), but Reflection is a ubiquitous part of work, decisive for learning Benefit: Improvement of own work and individual learning, but Groups (cooperation) and organisations (best practice) also reflect Reason: Individual understanding reasons, but There is more: Solution implementation, management strategySupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  5. 5. The way to reflection in organisations ① Reflection (in practice) is a mess How can we sort it? ② Reflection tools supports work What is in them for us? How can we use them? ③ Reflection support affects work on different levels How can we integrate it into work?Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  6. 6. Reflection is a mess How can we sort it?Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  7. 7. Example: Reflecting a Failed Emergency Procedure One day, a nurse failed to initiate the emergency procedure when a patient was brought to the emergency room and the state of the patient suddenly deteriorated severely. In cases like this, the nurse has to use the mobile telephone that she carries with her and start an internal emergency procedure that calls a special team to the emergency room.Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  8. 8. Example: Reflecting a Failed Emergency Procedure The nurse tried to initiate the procedure, but failed and had to call the team in manually. This resulted in a time lag for the treatment, and the patient’s state became critical. Although the patient recovered after this situation, the nurse felt bad about it and wanted to prevent similar situations in the future. He thought back to this situation, but did not understand what had gone wrong and why. Plan and do work: Start emergency proc.Initiate Reflection : Prevent future issues Conduct Reflection: Failure why? Cycle 1: Nurse reflecting individually Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  9. 9. Example: Reflecting a Failed Emergency Procedure The nurse went to the head nurse in order to reflect with her about the procedure. The head nurse remembered that she had also had similar problems in the past. Together, they found that the procedure was too complex and included too many steps to be carried out properly in emergency situations. They came up with changes to the procedure, but were not sure whether these changes would work for others, too. Plan and do work: Start emergency proc.Initiate Reflection : Initiate Apply Outcome: Prevent future Reflection: Acceptance? issues Ask head nurse Conduct Conduct Reflection: Reflection: Too Failure why? complex Cycle 1: Cycle 2: Nurse reflecting individually Nurse reflecting with head nurse Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  10. 10. Example: Reflecting a Failed Emergency Procedure The nurse and the head nurse decided to take the topic into a staff meeting to involve more people in finding a solution. In the staff meeting, some nurses reported similar problems with the existing emergency procedure. The group started to reflect on reasons for the problem and finally came up with a proposal for an adapted procedure. Plan and do work: Start emergency proc.Initiate Reflection : Initiate Initiate Apply Outcome: Prevent future Reflection: Reflection: Acceptance? issues Ask head nurse All staff Conduct Conduct Conduct Reflection: Reflection: Too Reflection: Failure why? complex Create proposal Cycle 1: Cycle 2: Cycle 3: Nurse reflecting individually Nurse reflecting with head nurse Reflection in staff meeting Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  11. 11. Example: Reflecting a Failed Emergency Procedure In the ward meeting, the participants decided to propose to management that the adapted procedure be used on all wards of the hospital. Also they agreed to practice emergency situations more frequently on the ward. Plan and do work: Start emergency proc.Initiate Reflection : Initiate Initiate Apply Outcome: Apply Outcome: Management Prevent future Reflection: Reflection: Management Acceptance? issues Ask head nurse All staff needed Conduct Conduct Conduct Reflection: Reflection: Too Reflection: Failure why? complex Create proposal Cycle 1: Cycle 2: Cycle 3: Nurse reflecting individually Nurse reflecting with head nurse Reflection in staff meeting Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  12. 12. Plan and do work: Start emergency proc.Initiate Reflection : Initiate Initiate Apply Outcome: Apply Outcome: Management Prevent future Reflection: Reflection: Management Acceptance? issues Ask head nurse All staff needed Conduct Conduct Conduct Reflection: Reflection: Too Reflection: Failure why? complex Create proposal Cycle 1: Cycle 2: Cycle 3: Nurse reflecting individually Nurse reflecting with head nurse Reflection in staff meetingSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  13. 13. Reflection Tools Support Work What is in them for us? How can we use them?Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  14. 14. A MIRROR for workers Taking and making perspectives Looking at work from your colleague’s perspective Understand each other Avoid misunderstandings Change attribution Improve cooperationSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  15. 15. Reasons for Reflection beyond the Individual Making systematic use in organisationsReflection for clarification Reflection for solution Reflection for awareness implementationUnderstanding a problem Integrating actors needed Communicating problemsComparing performance Checking feasibility Testing solutionsComplement formal learning Enabling bottom-up change Strategic usage of reflectionstrategies and supervision processes by managementSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  16. 16. Outcomes How Reflection may affect your organisation Individual • Better understanding of work Learning • Changing work practice • Direction for development Learning in • Rules for cooperation Groups • Improving coordination • Changing common practice Organisational • Best Practice(s), Knowledge Learning Transfer • Changing business processesSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  17. 17. Reflection support affects work on different levels How can we integrate it into work?Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  18. 18. Example 1: Conversations with Relatives Reflection among individuals and in groups Central part of work ▪ Getting information from relatives ▪ Emotional state and satisfaction of relatives Conversation as a burden ▪ Uncomfortable: Something that “people might take home with them” ▪ Difficult handling and emotional stress vs. acting professionally Learning about conversations ▪ Not well covered in /suited for formal training ▪ Experience as major prerequisite for good conversationsSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  19. 19. The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare Sandra has had a stressful Why didn’t I conversation with relatives. manage this She decides to give the Individual talk better? Talk Reflection App a go … Group Organisation SandraAssistant physicianSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  20. 20. The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare Sandra has had a stressful Why didn’t I conversation with relatives. manage this She decides to give the Individual talk better? Talk Reflection App a go … … and shares the documentation with her colleagues Group Organisation SandraAssistant physicianSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  21. 21. The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare Marc browses through shared I had a similar Documentations to see if he experience last Individual can learn something new. month … Group Organisation MarcAssistant physicianSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  22. 22. The Talk Reflection App Supporting Collaborative Reflection of Conversations in Healthcare Marc and Sandra sit in a I agree, let’s We should always meeting and discuss Sandra’s write that read the Individual conversation experience. down documentation before talking to They come to a conclusion… relatives Group OrganisationSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  23. 23. Example 2: Reflecting on Slides / Pitches (DoWeKnow) Outcomes of reflection for individuals, groups and the organization “Why are we losing pitches?” “Why couldn’t I answer the customer’s question?” “Why don’t we offer a product for XYZ?” “What’s the best way to present our new product?”Supporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  24. 24. Example 2: Reflecting on Slides / Pitches (DoWeKnow) Outcomes of reflection for individuals, groups and the organisation Slide repository enhanced by reflection processes / features: Learn from reflecting experiences from presentationsSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  25. 25. Reflection levels in practice: DoWeKnow The Pull-MechanismSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  26. 26. Reflection levels in practice: DoWeKnow The Push-MechanismSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  27. 27. Reflection tools can change organisationsSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  28. 28. Lessons learned: Organisational integration Making reflection work sustainably Reflection needs integration into organisational procedures ▪ Prerequisite for tool usage ▪ Challenge: Secondary, casual process Integration of Reflection Tools ▪ Adding to / enhancing practice ▪ (Reflection) Meetings to discuss content ▪ Follow-Up procedure: transparency, mark-up ▪ Usage across occurrences / devices socio-technical change Reflection needsSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  29. 29. Reflection on different levels needs management supportSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  30. 30. Employee and customer satisfaction Learning organisationSupporting Reflection at Work: Individual, Group and Organisational Levels – Michael Prilla
  31. 31. Thanks for your attention. Questions? michael.prilla@rub.dehttp://www.imtm.iaw.rub.de, @IMTM / http://mirror-project.eu, @MirrorIP

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