Mirror reflective-learning-at-work-presentation-sept2012

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Status MIRROR project at the end of 2nd project year. MIRROR EU Project Reflective learning at work (www.mirror-project.eu)
LinkedIn group: Mirror reflective learning at work: http://www.linkedin.com/groups?home=&gid=3357670

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Mirror reflective-learning-at-work-presentation-sept2012

  1. 1. MIRRORReflective Learning at Work Project lifetime: 2010-2014 Status and progress (Sept 2012)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 0
  2. 2. MIRROR Partners© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 1
  3. 3. Agenda▪ Overall MIRROR Vision & Approach▪ MIRROR apps▪ Design-based Research▪ Year 2 Achievements▪ Outlook into Year 3▪ Dissemination and exploitation© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 2
  4. 4. Challenge: Training-on-the-job does not Scale Is THE training method employed by most SMEs Often there is no teacher, no HR manager, no author, no learning content, ... Individuals learn by observing others, by getting feedback from others, by reflecting on own experiences and by (informally) sharing experiencesGoal: Enrich other TEL Approaches withComputational Support for Reflective Learning (CSRL) Reflective learning allows to derive knowledge which is not explicitly documented Support reflective learning in distributed/virtual environments Systematically support reflective learning in increasingly accelerated work conditions© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 3
  5. 5. Reflective Learning – it‘s PersonalIt’s Personal Individual is foremost target You learn for yourself You learn what interests you You learn when you are motivated You learn from your own successes/mistakes Your emotions play a large part in what you are learning [Boud et al. 1985]© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 4
  6. 6. Reflective Learning – it‘s SocialIt’s Social Privacy and trust are You learn by observing others crucial for sharing You learn from help/guidance of others You learn by sharing/benchmarking with others You learn within a team/community/organization A team/community/organization learns through you [Boud et al. 1985]© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 5
  7. 7. Reflective Learning – it‘s Revisiting the PastIt’s Revisiting the Past Augment the individual You rely on your memory and collective memory You learn by returning to your experience You learn by re-evaluating your experience from a different point of view/with different emotions [Boud et al. 1985]© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 6
  8. 8. Computer Supported Reflective Learning- What can it offer? Augment memory to intensify and extend reflective learning Encourage systematic and periodic learning by reflection during work Allow effortless capturing and sharing of experiences Provide guidance and baselines for effective reflective learning Support articulation and construction of knowledge Make learning by observation scalable within organizations Enable learning by observation in distributed environments Close the reflective learning loop between individuals, teams, communities, and organizations© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 7
  9. 9. Project ObjectivesObjective A: Refine the conceptual understanding of learning by reflection in the workplace and its contribution to a holistic treatment of knowledge in the organizationObjective B: Develop a variety of Methods and Apps for learning by reflection based on historical or captured user data and experiencesObjective C: Apply the developed reflection methods and Apps in diverse testbeds and evaluate learning effectiveness “in the wild” © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 8
  10. 10. Four Activity Streams toIntegrate the Six Perspectives WP3 WP4 WP5 WP6 WP7 WP8 Obj. A Reflective Learning Model D1.4D1.1 User & Design Studies D1.2 Obj. C Storyboards & Requirements D1.3 Interoperability Framework D2.1 Tech Obj. D D D D D D 3.1 4.1 5.1 6.1 7.1 8.1© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 9
  11. 11. Reflection Topics in the Testbeds Regola NBN RNHA INFOMAN BT Disaster and Physician Dealing with Sales Virtual emergency Education, challenging presentations meetings, management Conversations behaviour and standard learning with relatives slides design Target group Target group Target group Target group Target group Volunteers, Physicians, Caregivers, Sales Learning Rescue nurses managers consultants Professionals Managers© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 10
  12. 12. Theoretical Basis:Reflective Learning (Boud et al.)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 11
  13. 13. Computer-Supported Reflective Learning- Basic Idea Collect Data Reflect on Data© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 12
  14. 14. The MIRROR Vision© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 13
  15. 15. MIRROR APPSSee for our Apps showroom: http://www.mirror-project.eu/showroom-a-publications/mirror-apps-status© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 14
  16. 16. Apps in Development (excerpt)MIRROR App Name DescriptionCroMAR Sensing of information from several public data providersTimeline App Articulation of experiences and annotationsTask Tracker Articulation of current tasksProximity Sensors Sensing of proximity and articulationDocTrain Articulation of medical specialist training tasksLive Interest Meter (LIM) Articulation of thoughts and personal feedbackMoodMap App Articulation of moods and related thoughtsTask Detection App Sensing of computer activitiesCarer Articulation of events (challenging behaviours)Microblogging for Care Articulation of observations and experiencesStaff in Dementia CareHomesPrep App Articulation of experiencesSerious Game - Moodmap Articulation of game-related moodsIssue Articulation and Articulation of issuesManagement App © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 15
  17. 17. Sensors© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 16
  18. 18. Mood Map App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 17
  19. 19. Mood Map App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 18
  20. 20. WatchIT App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 19
  21. 21. CROMAR App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 20
  22. 22. LIM App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 21
  23. 23. DocTrain App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 22
  24. 24. Carer App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 23
  25. 25. Task Detection App© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 24
  26. 26. iBeeper Framework© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 25
  27. 27. iBeeper App- driving activities© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 26
  28. 28. iBeeper App- sport activities© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 27
  29. 29. 3D Serious Games: Interface 3D Virtual Hospital© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 28
  30. 30. 3D Serious Games: Dialogues Example of branching story© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 29
  31. 31. Talk Reflection App (NBN)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 30
  32. 32. Issue Articulation App (NBN)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 31
  33. 33. Issue Management App (NBN)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 32
  34. 34. DoWeKnow App (INFOMAN)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 33
  35. 35. DoWeKnow App (INFOMAN)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 34
  36. 36. DESIGN-BASED RESEARCH© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 35
  37. 37. The Role of CSRL Model Testbed Practices Evaluation Framework CSRL Model App Development© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 36
  38. 38. Year 2 in Perspective Year 1 Year 2 Focus on project-internal AS IS Situation TO BE Situation users Year 3 Year 4 Extend focus to wider user communities Generalizability Evaluation© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 37
  39. 39. Year 1: Understand AS IS Situation- Focus on User & Design StudiesWhat can we learn about reflective learningas it happens today within concrete testbeds in order tointensify and extend reflective learning in the future? What do people reflect about? What triggers reflection? Is there support for reflection in place? What kind of data, tools, practices could support reflection? In which way are reflection results shared (if at all)? ...Reflection session:A time-limited activity framing processes of reflection© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 38
  40. 40. Year 1: Initial Structure of CSRL Model user & design studies 14 64 participants Reflection Session Triggers User Objectives Studies Literature Surveys Content Process TEL Outcomes Design Project Studies Results Timing Support© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 39
  41. 41. Design-based Research (from Y1 to Y2) Testbeds D10.2 Formative Creativity Design Story Evaluation E User Work- Boards D1.3 Scenarios & Requirements shops Studies Studies v Results & Requ. a l u Computer-Supported Reflective Learning (CSRL) D1.4 CSRL Model Model a t i TEL D3.2-D8.2 & D9.3B Literature Apps & Project Privacy D1.5 o Surveys Results Games App Development and n Evaluation Theory Refinement Methodology App Development D2.2 Interoperability Framework© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 40
  42. 42. Year 2: Define TO BE Situation- Focus on App DevelopmentHow can we support reflective learningat the workplace with Apps? Which role can apps play? Which apps should be developed? How should the apps work and look like? In which situations should the apps be used? How should the apps handle data? How can apps share data? What kind of interfaces work well? Which problems occur when using the apps? ...© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 41
  43. 43. From Y1 to Y2: Emerging CSRL Model Work Initiate reflection session Make information available for reflection Make sense of available Conduct information reflection session Re-evaluate work experience Plan to apply reflection outcome Apply reflection outcome© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 42
  44. 44. Year 2: Refined CSRL Model Work Initiate Story25 storyboards reflection Boards session & Requ. Make information available for reflection Make sense of14 apps available Apps Conduct information reflection session Re-evaluate work experience Plan to applyevaluation of 9 apps reflection outcome Evaluation Resultsin 10 settings Apply reflection outcome © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 43
  45. 45. Year 2: 14 Apps Developed© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 44
  46. 46. Year 2: Apps in Action- Evaluation of 9 Apps in 10 different Settings© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 45
  47. 47. Year 2: MIRROR Spaces Concept &Interoperability Framework▪ Spaces for the data exchange between clients on different platforms▪ Support for private and shared reflection▪ Application can be connected to multiple spaces© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 46
  48. 48. OUTLOOK INTO YEAR 3© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 47
  49. 49. What did we learn in Year 2?Just providing data is not enough!High Expectations and Unclear Nature of Reflection Huge interest in data Personal benefit can be observed«so what?»  Reflection Support is needed Linking ‘data curves’ to events and causes requires more context Comparison between yesterday/today, today/average, me/others, ... could help people to ask interesting questions Awareness Reflective Learning© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 48
  50. 50. Major Results 14 Apps CSRL Model v1 Interoperability Framework Level of Community MIRROR Adoption ParticipationResultsLevel 4 Organization Processes & Business Impact Key Performance Indicators Evaluation of 9 AppsBehaviour Methods Level 3 Instances/ Work Action in 10 Settings Performance Behavioural Quantity / Quality Intentions Learning OutcomeLearning Level 2 Knowledge / Skills Gained Knowledge Learning Process Re-evaluation of Process Indicators (Reflection) ExperienceReaction Level 1 Level of App Usage Participation © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 49
  51. 51. DISSEMINATION AND EXPLOITATION© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 50
  52. 52. MIRROR journey Get informed: Project information on website www.mirror-project.eu Stay up-to-date: Become a member of the LinkedIn group: Mirror – Reflective learning at work Get involved: Test Mirror apps: • Provide feedback to become a member of our exploitation network© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 51
  53. 53. Mirrorwebsite▪ News & Tweets on homepage▪ Deliverables, work package updates, publications, newsletters▪ Labs: apps showroom with instructions to try out, video’s▪ Use cases© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 52
  54. 54. 16 Apps in showroom Evaluation form Contacts Videos Links Apps Manuals http://mirror- dev.fzi.de/lim/© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 53
  55. 55. Business Segment for Reflective Learning:Performance Support and Collaboration© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 54
  56. 56. MIRROR can fill a gap in the market of softskills trainingTopics: project management, conflict handling, presentation skills,negotiation skills, … E-Learning MIRROR Classroom Modules Coaching Individual training Apps Coaching • Theory • Videos with •Capturing • Expert • Theory best practices • Data Analysis Observation • Role Plays • • Exercises (e.g. • Reflection Discussion • In Groups • Help multiple • Proactive choice) Help $$$ $ $ $$$$$+ Well accepted in + Ease of use + Real training + High training companies - No training effect effect effect- Long term effect? - Permanent data - Costs a lot of capturing personal time© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 55
  57. 57. Industry SolutionsFocus Areas for Exploitation have been defined:▪ Dementia Care (English)▪ Healthcare (English and German)▪ Sales (English and German)▪ Crisis management (Italian, English)▪ HR/L&D-> Reflective Learning Solutions can also be industryspecific exploited, if generalization is not applicable© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 56
  58. 58. Thank you very much ▪ MIRROR will be the first approach to support agile learning by doing and reflective learning at work ▪ MIRROR will increase learning effectiveness, work outcome and quality ▪ MIRROR will foster the use of TEL in new application areas within organisations© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 57

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