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Bt mirror online educa Bt mirror online educa Presentation Transcript

  • MIRRORReflective Learning @WorkHans.dirkzwager@bt.comBT Learning Solutions© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • HTTP://MIRROR-DEV.FZI.DE/LIMGWT1.REGISTER2. JOIN GROUP: OEBPractice as you preach© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • BT Learning SolutionsBringing out the best in peopleMIRROR:• Testbed• Dissemination & Exploitation
  • Who supportsreflection in the workplace?
  • Challenge: Training-on-the-job (90%) Individuals learn by observing others, by getting feedback from others, by reflecting on own experiences and by (informally) sharing experiences Often there is no teacher, no HR manager, no author, no learning content, no support or process...Goal: Computational Support for Reflective Learning (CSRL) Reflective learning allows to derive knowledge which is not explicitly documented Support reflective learning in distributed/virtual environments Systematically support reflective learning in increasingly accelerated work conditions© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • Some views on reflection Donald Schön: Reflection in action ‘think what they are doing while they are doing it’ Boud et al© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • Project structure WP3 WP4 WP5 WP6 WP7 WP8 Reflective Learning Model User & Design Studies Storyboards & Requirements Interoperability Framework - XMPP© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • The CSRL model© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • Reflective learning in connectionIndividual It’s personalTeams It’s socialOrganisation bottom up continuous improvement Organisation Team Individual© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • Reflection topics in the testbeds Regola NBN RNHA INFOMAN BT Disaster and Physician Dealing with Sales Virtual emergency Education, challenging presentations meetings, Call management Conversations behaviour and standard centre with relatives slides Target group Target group Target group Target group Target group Learning Volunteers, Physicians, Caregivers, Sales Professionals, Rescue nurses managers consultants Call centre Managers agents© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • Moodmap© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • The MIRROR App Suite:Support for Reflection and Learning inhealthcare work© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • The MIRROR App PortfolioUse the apps of your choice / suiting your needs Virtual Clinic: Quiz app: Make experiences in a safe environment Assess your training knowledge Doc / Nurse Train: Carer app: Keep track of your education Creativity prompts© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • The Talk Reflection AppSupporting Collaborative Reflection of Conversations inHealthcare Use the Talk Reflection App to Why didn’t I • Make notes on conversations manage this talk • Think about conversations better? • Derive new insights into holding conversations • Increase service quality Sandra Assistant physician© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • Results from other sites “I liked using the app everywhere and when I wanted, for example in breaks. After using this app for the last months, we have discovered many areas of improvements. For example, I have learned how to better prepare for end of life conversations” (Physicians in a hospital) “I have given this app to my new and old staff three months ago. Now I can see that the new carers need less time to perform well on their own” (Manager of a care home)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • MIRROR App suite© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • MIRROR journey Get informed: Project information on website www.mirror-project.eu Stay up-to-date: Become a member of the LinkedIn group: Mirror – Reflective learning at work Get involved: Test Mirror apps: • Provide feedback to become a member of our exploitation network© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  • QuestionsHans.dirkzwager@bt.comBT Learning Solutions© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu