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Crisis clever, a system of handling experience of crisis management for providing help to decision make

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Presentation of Mohamed Sediri, Nada Matta, Sophie Loriette and Alain ...

Presentation of Mohamed Sediri, Nada Matta, Sophie Loriette and Alain
Hugerot on the topic "Crisis clever, a system of handling experience of crisis
management for providing help to decision make" at ISCRAM2013

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Crisis clever, a system of handling experience of crisis management for providing help to decision make Crisis clever, a system of handling experience of crisis management for providing help to decision make Presentation Transcript

  • Contribution of M. Sediri, N. Matta, S. Loriette and A. Hugerot. TechCICO Laboratory University of technology ofTroyes 1
  • Outlines Crisis Management Approach based on Experience Feedback Spatiotemporal Dimension of Crisis Situation Context perception & Guiding deciding Making process Reasoning Using Previous Situation (Analogy) Design of an Operation Crisis Clever System Conclusion 2
  • CrisisManagement •Crisis management is a special type of collaborative approach •The actors are subject to an uninterrupted stress •Human and economic losses •Destabilizing effects •Evolutive situation exponential effects No specific procedure 3
  • CrisisManagement Common phases in the management of crisis situations (R. Johnson,2000) (P. Lagadec, 1993) (D .Smith and D. Elliott, 2005) : •Preparation •Intervention / handling •Analysis / Feedback phases of crisis management • Importance of experience feedbackThen 4
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  • ApproachbasedonExperienceFeedback •Identification of the criteria of crisis. •Identification of the types of risks and risk sites. •Representing experience feedback of crisis management: Road accident, explosion, nuclear accident… •Definition structure representation of a crisis considering: The situations as: events / actions heuristics organizations Communication 9
  • ApproachbasedonExperienceFeedback Interviews with actors of the SAMU 10 : Doctors and heads of emergency department Emergency workers Secretaries Ambulance drivers Questions: Problems to be addressed Guidelines and key issues Consequences and situations progression depending on the actions Organizations, roles and tasks Logistics and coordination problems Influence of environment conditions 10 Modeling formalized and non-formalized preferences of the decision maker. Analysis of the solution and evaluating their consequences.
  • SpatiotemporalDimensionofCrisisSituation(1/2) t0 • Localization: • Road Type • Access • Accident Elements: • Vehicles NB and Type Problems: • Localization : address confusion or flou if Highway => Loss Time to access • Loss Time=> more Serious Victims Communication Center Accident Alert 10-15 Minutes Send First Emergency Post First Emergency Post Needs of Materials, resources Victims NB, serious, etc. • Logistics of: • Gather Materials • Solicit Emergency People Sollicit Crisis Unit Problems: • Availability of Emergency People (Children Care, distances, access, etc.) • Weather => Pb Rescuer access 1 Hour Send Second Emergency Post and Materials TASKSActor/UnitProblems 11
  • SpatiotemporalDimensionofCrisisSituation(2/2) Actors organization seen from the space dimension 12
  • Contextperception&DecidingMaking J.P.Van der henst,J.F.Richard andK.Reed Perception of context Provide to decision makers necessary information in order to understand the crisis context Decision making Guide the reasoning process during crisis phases: •Limit ignored significant events. •Highlight required actions that can be forgotten. 13
  • ReasoningUsingPreviousSituations •The analogy is a central activity in the human life. •Crisis management is an informal field. •Formal regulations is not efficient. •The analogy is based on a general and calculated similarity between a source and a target. •Reasoning in CBR systems is based on the analogy of situations . •Dynamic representation of the problem-solving considering the evolution of situation. 14
  • WhichGISfor ourCCS? GIS Ergonomic s Flexibility Precision Cost Google +Intuitive +PC, Mac, Iphone, … + Interface- API + Street views -updating Free up to 2500 maps Bind Maps + simple and clear +PC, Mac, Iphone, … + Interface- API - Not in detail Free up to 12500 maps Yahoo Maps - map hard to read +PC, Mac, Iphone, … + Interface- API - limited to America and Canada + Street views géoportail + 2D and 3D -loading slow +PC, Iphone (-less functions) + Interface- API + rich on France maps - No global service Free for non commerci al usage OSM + 2D and 3D - Search quite slow with big DB - Only one road view +PC, Iphone, - Not on Tablet + Interface- API + Street views +Loading personal Maps - Not complete Free Criteria of GIS comparison : •Exactness of information. •Flexible interfacing with other systems. •Personalization of the map. •Free services . •Offline availability. 15
  • CCS:HCI 16
  • CCS:Interactionbetweensystemparts Communication Center Emergency actorHCISituations Base Accident Alert Search Tasks to do Data to collect Action Accident Info Search Pb Alert 17
  • NRBC accident Alert Communication center Place : SAMU The time limit for the actions : 5 to 10 minutes Actions : • information Collect • Send information to the emergency department Data: • Crisis Type : • Location: • Weather Condition: • The Involved: Emergency department Place: SAMU The time limit for the action: 15 minutes Date: •Crisis Type : Nuclear-chimique •Location: Mailly •Weather Condition: Raining •The Involved: - Military convoy - tanker truck carrying a chemical substance Actions: •Sending the First Team of Intervention •Crisis Type : Nuclear-chimique •Location: Mailly •Weather Condition: Raining •The Involved: - Military convoy - tanker truck carrying a chemical substance Emergency department Place: SAMU The time limit for the actions : 15 minutes Data: •Crisis Type: ?  PB: the procedure to follow is unknown ! •Location: ?  PB: Loss of time, degradation of the condition of victims. •Weather Condition : raining •The Involved : ?  PB: necessary means of rescue unknown. Actions: • information Collect:  PB: Waste of time to access to the crisis site. Time out And Actions not done Representation of a Situation Evolution : State /Event 18
  • CCS:State Each state of the system matches a crisis stage. •Type: sort of index referencing a complete or episode of a crisis situation. •Time: Time limit to do actions by the concerned actor according to place’s type. A Crisis stage is defined by : •Actor/ role: concerned person or unit . •Data: available data for concerned situation •Actions: actions to execute considering previous elements. •Place: actor location. 19
  • Conclusion CCS: •Using Experience feedback in decision making •Enhancing context perception •Supporting Dynamicity of situations •Learning from situations •Promoting Communication •Ergonomic user interface •Friendly GIS Future work : •Traceability (data , actions and problems) •Developing prototype •Tests . 20
  • Thank you for your attention 21Training exercises SAMU 10