The Value of Zero


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The Value of Zero

  1. 2. “ The Value of Zero” Zero Footprint Viewing For ECM Presented by: William Martin and Ed Berberian June 7, 2009
  2. 3. Agenda <ul><li>Company background </li></ul><ul><li>The Value of Zero </li></ul><ul><ul><li>Document and image viewing in a new way </li></ul></ul><ul><li>Case Study </li></ul><ul><ul><li>Customer Requirements </li></ul></ul><ul><ul><li>Business and Customer Benefits </li></ul></ul><ul><li>Demo </li></ul><ul><li>Q/A </li></ul>
  3. 4. Company Overview <ul><li>Who is Snowbound Software? </li></ul><ul><li>Innovative developers of technology that augments applications throughout the entire document lifecycle from capture to archive. </li></ul><ul><li>Privately-held </li></ul><ul><ul><li>Founded in 1996 </li></ul></ul><ul><ul><li>Service over 1000 customers with millions of users </li></ul></ul><ul><li>Target a variety of industries </li></ul><ul><ul><li>Banking / Finance </li></ul></ul><ul><ul><li>Insurance </li></ul></ul><ul><ul><li>Life Sciences </li></ul></ul><ul><ul><li>Healthcare </li></ul></ul><ul><ul><li>Government (GSA Approved) </li></ul></ul><ul><ul><li>Transportation </li></ul></ul><ul><ul><li>Manufacturing </li></ul></ul>
  4. 5. Snowbound and ECM Synergy <ul><li>ECM Partners </li></ul><ul><ul><li>EMC Documentum </li></ul></ul><ul><ul><li>IBM </li></ul></ul><ul><li>Network of partners </li></ul><ul><li>specializing in numerous ECM offerings </li></ul><ul><ul><li>EMC Documentum </li></ul></ul><ul><ul><li>IBM FileNet and Content Manager </li></ul></ul><ul><ul><li>SharePoint </li></ul></ul><ul><ul><li>Open Text </li></ul></ul><ul><ul><li>Alfresco </li></ul></ul>
  5. 6. VirtualViewer™ <ul><li>What’s all the hype? </li></ul><ul><li>Next generation of high-speed™ document and image viewing suite </li></ul><ul><li>“ Mix and match” configuration </li></ul><ul><li>Client options: </li></ul><ul><ul><li>100% pure Java applet </li></ul></ul><ul><ul><li>.NET client </li></ul></ul><ul><ul><li>“ clientless” AJAX viewer </li></ul></ul><ul><li>Server options: </li></ul><ul><ul><li>100% Java servlet </li></ul></ul><ul><ul><li>.NET servlet </li></ul></ul>
  6. 7. VirtualViewer™ __ Zero footprint <ul><li>What is the value of Zero? </li></ul><ul><li>Zero footprint – Zero “client licensing” </li></ul><ul><ul><li>Eliminates ANY download </li></ul></ul><ul><ul><li>Allows complete mobility and access to content from ANYWHERE </li></ul></ul><ul><li>Zero time and format restrictions </li></ul><ul><ul><li>Provides High-speed viewing™ with our unique Page on Demand™ technology </li></ul></ul><ul><ul><li>View and annotate virtually ANY native document or image format </li></ul></ul><ul><li>Zero maintenance </li></ul><ul><ul><li>Cross platform negates issues with end user environments </li></ul></ul><ul><ul><li>Facilitates rapid deployment with easy to use APIs </li></ul></ul>
  7. 8. VirtualViewer™ __ Zero footprint <ul><li>When is Zero priceless? </li></ul><ul><li>No control over end user environment </li></ul><ul><li>Concerned with security and compliance mandates </li></ul><ul><li>Need easy and immediate access for remote users </li></ul><ul><li>Ability to view a wide variety of “native” formats </li></ul><ul><li>Require quick time-to-market </li></ul>
  8. 9. Where does Zero add value? <ul><li>SAAS applications </li></ul><ul><li>Enterprise Content Management Systems </li></ul><ul><ul><li>SharePoint, BPM, CRM, or any UI </li></ul></ul><ul><li>Collaboration Solutions </li></ul><ul><li>Call Centers: Operators may experience slow refresh rates for images. This is due to bandwidth, remote locations, large files and multiple file types. </li></ul><ul><li>  Reprinting of EOBs: I some cases EOB documentation can consist of multiple formats and various document types ( PDF, Excel, XML). When a request comes in for “reprinting of EOBs” the size and dynamic nature of the content may be a challenge. </li></ul><ul><li>ANYWHERE that requires retrieval of documents and images </li></ul>
  9. 10. Case Study: Manitoulin Transport <ul><li>Background </li></ul><ul><li>One of Canada’s largest freight management providers </li></ul><ul><li>Offers ground & international service, customs brokerage services, warehousing & distribution, and logistics supply chain management </li></ul><ul><li>Provides a portal for an avg. of 35,000 customers a month to view bills of lading proofs and invoices </li></ul>
  10. 11. Case Study: Manitoulin Transport <ul><li>Pain Point </li></ul><ul><li>Current web viewer was not seamless and lacked in many areas: </li></ul><ul><ul><li>Manitoulin had complex technical infrastructure with multiple systems </li></ul></ul><ul><ul><li>Difficult to install and manage </li></ul></ul><ul><ul><li>Loaded images EXTREMELY slow </li></ul></ul><ul><ul><li>Costly customer service </li></ul></ul><ul><ul><ul><li>End user environment issues </li></ul></ul></ul><ul><ul><ul><li>Difficult to navigate </li></ul></ul></ul>
  11. 12. Case Study: Manitoulin Transport <ul><li>Solution </li></ul><ul><li>VirtualViewer™ </li></ul><ul><li>Benefits </li></ul><ul><li>Increased customer adoption of the Web portal as their primary way of monitoring shipments </li></ul><ul><li>Increased customer satisfaction due to the rapid access to documents </li></ul><ul><ul><li>Customers able to better plan and manage inventory across their supply chains </li></ul></ul><ul><li>Eliminated calls to technical support to access documents online </li></ul><ul><li>Enabled an infrastructure upgrade that had been previously impeded </li></ul>
  12. 13. Case Study: Manitoulin Transport <ul><li>“ Since we switched over to VirtualViewer we haven’t had to answer any calls from our customers about how to access images through our portal.” </li></ul><ul><li>“ VirtualViewer is a phenominal application. It’s faster and cleaner than any of our previous viewing solutions.” </li></ul><ul><li>Tim Lalonde, </li></ul><ul><li>IT Director for Manitoulin Transport </li></ul>
  13. 14. Streaming v. Page on Demand Value of Zero Footprint Viewing Q & A