1. Cisco ConfidentialC97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. 1
Panel Movilidad y servicios al ciudadano
Juan Pablo Medina
Systems Engineering Manager
Email: jumedina@cisco.com

2. C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
Government Careabouts
Project the image of modern government, deliver more services,
for longer hours, closer to citizen locations
Reach and engage
more citizens with
better quality services
Reduce service delivery
costs (for example, save
energy and real estate)
Increase government
and citizen productivity
Ensure greater
transparency and
consistency of services

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Citizen Careabouts
Easier and wider choice of access, less travel and waiting time
Access to public
services, anytime,
anywhere
Less travel and waiting
time dealing with
service experts
Multichannel options:
voice, web, video,
mobile, in-person
Equal inclusion,
regardless of location

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Current Experience Gaps
Typically face long queues
and waiting time
Typically faces long queues
and waiting time.
Often, I need to meet
more than one expert
to get answers to all
my questions.
Expected to spend time and
money commuting to
city center.
Expert not available.
May need to come
back again.
Impersonal, Inconsistent Citizen Experience

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Government Benefits
More effective
governance model
Increased reach to
remote locations
Digital era
collaboration
Improved quality and
service levels
OpEx savings and real
estate optimization
Greener work
practices
More services, of better quality, to more citizens, at lower cost
Cisco Remote Expert for Government Services
Enabling governments and cities to do more, for less

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Citizen Benefits
Cisco Remote Expert for Government Services
Building services around the needs of citizens
Better access, choice, and outcome, with less travel time and cost
Quick, easy access to
services and experts
More interactive and
satisfying experience
Greater choice and
flexibility
Improved quality
of life
Government services are
available for longer hours
Services designed for
elderly citizens

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Technology Portfolio
Borderless
Networks
Collaboration
Data Center/
Virtualization
WAASWirelessSwitching RoutingSecurity
Unified
AccessBORDERLESS
INFRASTRUCTURE
Application
Networking/
Optimization
Switching SecurityRoutingWireless
BORDERLESS
NETWORK
SYSTEMS
BORDERLESS
NETWORK
SERVICES
BORDERLESS
END-POINT/
USER SERVICES Securely, Reliably, Seamlessly: AnyConnect
Mobility:
Motion
App
Performance:
App Velocity
Energy
Management:
EnergyWise
Multimedia
Optimization:
Medianet
Security:
TrustSec
Unified
Fabric
Extended
Cloud
Extended
Edge
Unified
Access
POLICY
MANAGEMENT
APIs

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Smart+Connected Communities Approach
• Quick access to right
expert
• Less travel time
• Immersive,
collaborative
experience
• Hi-tech but light touch
Some solutions
Acceso Unificado / Government VPN - Wi Fi Government Network
Teletrabajo Telemedicina Seguridad
Urbana
Kiosk / Remote
Expert para servicios
al ciudadano
Patient Goes
to Doctor
Educacion

9. C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9