Remote Infrastructure Management Ram Mohan. C Sr. VP and Head, Infrastructure management and Tech Support MindTree Ltd

WHAT IS RIM? Remote Infrastructure Management

Remote Infrastructure Management

What is Infrastructure Management Monitor and Manage IT Infrastructure which include: Servers: Systems Administration Storage: Storage Administration Data Base: Data Base Administration Network: Network Administration Security: Security Management Email Management – Email Administration Desktop support Provide IT Service Desk Production Support - Operation Professional Services – Consulting and Implementation

Monitor and Manage IT Infrastructure which include:

Servers: Systems Administration

Storage: Storage Administration

Data Base: Data Base Administration

Network: Network Administration

Security: Security Management

Email Management – Email Administration

Desktop support

Provide IT Service Desk

Production Support - Operation

Professional Services – Consulting and Implementation

Infrastructure Management Services Slide IMS Managed Services Professional Services Service Desk Consulting Core Infrastructure Data Center Build-Outs Audits / Compliance Implementation Solutions Remediation DR Drills | Setup Consult | Implement | Operate 24 x 7 Monitor | Maintain | Manage Availability & Performance Managed Servers & Storage Services Managed Networks & Security Services Managed Applications & Databases Services Desktop support Enterprise Service Desk IT Help Desk Lifecycle Support Services

Consulting

Core Infrastructure

Data Center Build-Outs

Audits / Compliance

Implementation

Solutions

Remediation

DR Drills | Setup

24 x 7 Monitor | Maintain | Manage

Availability & Performance

Managed Servers & Storage Services

Managed Networks & Security Services

Managed Applications & Databases Services

Desktop support

Enterprise Service Desk

IT Help Desk

Lifecycle Support Services

Remote Infrastructure Management Day to day monitoring and management of IT infrastructure from a remote location using Remote Operation Center Data and Voice Connectivity Enterprise Management Tools Remote Service Desk

Day to day monitoring and management of IT infrastructure from a remote location using

Remote Operation Center

Data and Voice Connectivity

Enterprise Management Tools

Remote Service Desk

What can be managed remotely Onsite Data Center Facilities Management Physical security Bandwidth provisioning Equipment procurement, setup and installation Provisioning storage SANs Provisioning of application Tape subsystem management Tape loading and unloading Diagnostics and Recovery from hardware failures Replacement of parts Low level diagnostics Hard restart of servers, storage, backup devices etc. Restore application in case of a hard failure Network component replacements Hardware upgrades Full Operating System install Remote Application monitoring and support Server monitoring and management Storage monitoring and management Network Monitoring and management System administration Database administration Network administration Desktop Support Firewall and Router monitoring Firewall/Router software configuration Capacity Planning Performance monitoring and tuning Performance testing and reporting Incident, Problem and Change Management Availability monitoring and reporting Backup scheduling and monitoring Recovery from backup failures Disaster Recovery planning and recommendation Over 80% of Data Center activities can be done remotely

Onsite

Data Center Facilities Management

Physical security

Bandwidth provisioning

Equipment procurement, setup and installation

Provisioning storage SANs

Provisioning of application

Tape subsystem management

Tape loading and unloading

Diagnostics and Recovery from hardware failures

Replacement of parts

Low level diagnostics

Hard restart of servers, storage, backup devices etc.

Restore application in case of a hard failure

Network component replacements

Hardware upgrades

Full Operating System install

Remote

Application monitoring and support

Server monitoring and management

Storage monitoring and management

Network Monitoring and management

System administration

Database administration

Network administration

Desktop Support

Firewall and Router monitoring

Firewall/Router software configuration

Capacity Planning

Performance monitoring and tuning

Performance testing and reporting

Incident, Problem and Change Management

Availability monitoring and reporting

Backup scheduling and monitoring

Recovery from backup failures

Disaster Recovery planning and recommendation

Delivery Model How is RIM delivered?

How is RIM delivered?

Remote Operation Center

Data Connectivity TSE desktops

Voice Infrastructure Switch At Offshore Carrier Switch at Onsite Switch at Carrier Carrier Partner Carrier ROC PSTN

Security Controls Slide

Processes Slide

Tools Slide # - Logos used are trademarks of the respective tool vendors Database Network Security Server Web Service Desk

People Network and Security CCNA / CCNP CISA / ISO 27001:2005 LA Application and Database Jboss | WebLogic SharePoint OCP Certifications / Trainings Project Management ITIL v2 & v3 PMP Systems and Storage MCSE/MCPs SCSE/SCSA RHCE HP UX and OV VCP Slide Skills: Systems Administrators Storage Administrators Network Administrators Data Base Administrators Security Administrators Service Desk Engineers

Network and Security

CCNA / CCNP

CISA / ISO 27001:2005 LA

Application and Database

Jboss | WebLogic

SharePoint

OCP

Certifications / Trainings

Project Management

ITIL v2 & v3

PMP

Systems and Storage

MCSE/MCPs

SCSE/SCSA

RHCE

HP UX and OV

VCP

Skills:

Systems Administrators

Storage Administrators

Network Administrators

Data Base Administrators

Security Administrators

Service Desk Engineers

What should academia know The demand for skills in the IMS is on the rise The need for IMS is around 200,000 people in the next 5 years The growth areas are Unix and Linux Administrators DBA (Oracle and SQL) Network Administrators Microsoft Engineers Service Desk Engineers Application administrators Weblogic, Websphere, SAP basis, Vignette

The demand for skills in the IMS is on the rise

The need for IMS is around 200,000 people in the next 5 years

The growth areas are

Unix and Linux Administrators

DBA (Oracle and SQL)

Network Administrators

Microsoft Engineers

Service Desk Engineers

Application administrators

Weblogic, Websphere, SAP basis, Vignette

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