Customer care is a vital part of induction training for all new staff in care homes. This course explains how to deliver consistently great service in the residential care environment. www.mindleaders.com/uk

1. Datasheet
Customer Service Skills
mindleaders.com
The first step to front-of-house success
Equivalent to a 3-hour workshop, Customer Service Skills is an induction level course for new employees in restaurants, pubs,
bars, hotels and other hospitality premises. This engaging course gives learners an interactive introduction to the sector and
how to excel in their role.
Focussing on the important areas, this course is the foundation for consistently outstanding service when serving meals and
alcoholic or non-alcoholic drinks to customers. Essential working practices are explained including:
• How to serve the perfect pint
• Matching wine with food
• Dealing with an informal complaint
Key Information
Course Modules:
• Customer service
• Communication skills
• Bar equipment
• Bar service
• Food service
Duration: 2 – 4 hours.
Requirements: No prior knowledge of the sector or IT skills
required.
Delivery: SCORM compliant and available on CD, el-box™
or online via AIMS™.
(AIMS™ is our online learning management system,
accessible from any PC with a broadband connection. The
el-box™ is a touch-screen tablet PC pre-loaded with our
elearning courses.)
Benefits for Employers
 AIMS™ automatically generates comprehensive learning records
 Delivers induction training cost effectively and to a consistent standard
 Improves staff training, leading to better customer service and higher average spend
Benefits for Learners
 Non-threatening learning, with engaging graphics and interactions
 Allows learners to progress through training at their own pace
 Includes narration throughout, which is especially helpful for learners with reading problems and those whose
native language is not English
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