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Radical Redesign

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Presentation from How Public Design by Brenton Caffin and Carolyn Curtis

Presentation from How Public Design by Brenton Caffin and Carolyn Curtis

Published in Design , Business , Technology
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  • 1. Radical Redesign Brenton Caffin & Carolyn Curtis THE AUSTRALIAN CENTRE FOR SOCIAL INNOVATION BOLD IDEAS. BETTER LIVES.Thursday, 22 September 2011
  • 2. What do we mean by radical?Thursday, 22 September 2011
  • 3. incremental How can we improve customer experience ? radicalThursday, 22 September 2011
  • 4. in system out-of system How can we improve customer experience ?Thursday, 22 September 2011
  • 5. in system out-of system incremental How can we improve customer experience ? radicalThursday, 22 September 2011
  • 6. in system incremental 0#&/- ."$#&/- How can we same goal !"#$%&&( improve same but customer improved experience means ? )&#*"+$&,-Thursday, 22 September 2011
  • 7. out-of system incremental 0#&/- ."$#&/- same goal !"#$%&&( different mix of means )&#*"+$&,-Thursday, 22 September 2011
  • 8. 0#&/- ."$#&/- !"#$%&&( in system radical revised goal )&#*"+$&,- different but institutional meansThursday, 22 September 2011
  • 9. 0#&/- ."$#&/- !"#$%&&( out-of system )&#*"+$&,- different radical goals allow for very different meansThursday, 22 September 2011
  • 10. in system out-of system incremental 0#&/- 0#&/- ."$#&/- ."$#&/- How can !"#$%&&( we !"#$%&&( improve 0#&/- 0#&/- ."$#&/- ."$#&/- customer experience !"#$%&&( !"#$%&&( )&#*"+$&,- ? )&#*"+$&,- radical )&#*"+$&,- )&#*"+$&,- Source: Charles LeadbeaterThursday, 22 September 2011
  • 11. in system out-of system incremental How can we improve customer experience ? radicalThursday, 22 September 2011
  • 12. in system out-of system incremental How can we user How can we improve improve experience of our current PUBLIC customer services? SERVICES experience ? radicalThursday, 22 September 2011
  • 13. in system out-of system incremental How can we user How can we improve improve experience of our current PUBLIC customer services? SERVICES experience ? radical How can we mobilise community RADICAL resources to improve REDESIGN outcomes?Thursday, 22 September 2011
  • 14. in system out-of system incremental How can we user How can we improve improve experience of our current PUBLIC customer services? SERVICES experience ? radical How can we mobilise community RADICAL resources to improve REDESIGN outcomes?Thursday, 22 September 2011
  • 15. in system out-of system incremental How can we user How can we improve improve experience of our current PUBLIC customer services? SERVICES experience ? radical How can we mobilise community RADICAL resources to improve REDESIGN outcomes?Thursday, 22 September 2011
  • 16. in system out-of system incremental How can we user How can we improve improve experience of our current PUBLIC customer services? SERVICES experience ? radical How can we mobilise How can we community RADICAL create services resources to that contribute improve REDESIGN to improving outcomes? outcomes?Thursday, 22 September 2011
  • 17. welcome to an introductionThursday, 22 September 2011
  • 18. our aim To enable more South Australian families to grow and thrive and fewer families to spiral towards state interventionThursday, 22 September 2011
  • 19. 12-months of SOCIAL IMPACT co-design with ethnograph families y PROBLEM business case co-design POLICY BEHAVIOURS prototyping prototyping metrics practice PRACTICEThursday, 22 September 2011
  • 20. We link-up families with things in common, to change the things they want to change.Thursday, 22 September 2011
  • 21. events training link-ups support measuringThursday, 22 September 2011
  • 22. events training link-ups support measuringThursday, 22 September 2011
  • 23. events training link-ups support measuringThursday, 22 September 2011
  • 24. bubble diagram paper based tool events training link-ups support measuringThursday, 22 September 2011
  • 25. coaching face to face interactions events training link-ups support measuringThursday, 22 September 2011
  • 26. events training link-ups support measuringThursday, 22 September 2011
  • 27. Life after link-upsThursday, 22 September 2011
  • 28. playford year 1 marionThursday, 22 September 2011
  • 29. playford the vision marionThursday, 22 September 2011
  • 30. How did the families feel about being part of the Radical Redesign process?Thursday, 22 September 2011
  • 31. How did I feel about being part of the Radical Redesign process?Thursday, 22 September 2011
  • 32. Thursday, 22 September 2011
  • 33. More tacsi.org.au familybyfamily.org.au Papers tacsi.org.au/designpapers Video http://vimeo.com/tacsi Tweets @bcaffin Email @ozinnovation brenton.caffin@tacsi.org.au carolyn.curtis@tacsi.org.auThursday, 22 September 2011