What Is An Outage Management System       and How Can It Help Me?              Steven E Collier   Vice President, Business...
What Is OMS?A system of:   –   Computer Software,   –   Hardware,   –   Telecommunications, and   –   Operations policies ...
What Does OMS Do?OMS enables electric utility employees to discover, locateand resolve power outages in a moreinformed, or...
What Does OMS Do?• Makes utility employees aware of power outages sooner  and with greater precision
How Does OMS Work?• Make utility employees aware of outages.   – Collect, organize, and display data from the field       ...
How Does OMS Work?• Data from customers   –   Live / recorded calls via employees   –   Live / recorded calls via call cen...
How Does OMS Work?• Data from mobile workforce   – Live communications   – Remote data input
How Does OMS Work?• Data from automated monitoring devices   – Supervisory control & data acquisition (SCADA)   – Distribu...
How Does OMS Work?• Other sources   – Storm tracking   – Power pool / ISO   – Public safety entities
What Does OMS Do?• Helps employees to locate and diagnose the cause
How Does OMS Work?• Help employees to more quickly and accurately locate  and diagnose the cause of outages.   – Combine f...
How Does OMS Work?
How Does OMS Work?• Help employees to more quickly and accurately locate  and diagnose the cause of outages.   – Combine f...
How Does OMS Work?  – Affected utility facilities can be quickly and accurately identified  – Field employees and equipmen...
What Does OMS Do?• Enables employees to identify all affected customers   – and maintain communications with customers,   ...
How Does OMS Work?  – Communicate with customers / others about outages and    restoration.
How Does OMS Work?  – Keep customers safe
What Does OMS Do?• Maintain a complete, accurate, time-synched record of  all data collected and produced by the OMS durin...
What Does OMS Do?
More Benefits of OMS• Information Management  –   More timely data  –   More accurate data  –   Handle much more data  –  ...
More Benefits of OMS• Work Management  –   Better working conditions  –   Improved organization and efficiency in dispatch...
More Benefits of OMS• Disaster Management  – Better prioritization and triage for restoration  – Better information and co...
More Benefits of OMS• Enterprise Management  – Increased visibility and clarity for executive management  – Better utiliza...
More Benefits of OMS• 21st Century Customer Service!   –   More reliable electric service   –   Situational awareness   – ...
More Benefits of OMS• There is no quicker, more economical or more certain  way of as significantly improving  reliability...
Is It Prudent Utility Practiceto Not Have OMS?  – OMS is a mature, proven application used successfully by    hundreds of ...
OMS Is A Cornerstone of the Smart Grid– An electric power outage is just one, albeit the most extreme event  that electric...
OMS Is A Cornerstone of the Smart Grid  – OMS will evolve into EMS (event management system)  – With real-time grid monito...
MILSOFT CORE E&O SYSTEM
Appa academy oms webinar
Appa academy oms webinar
Appa academy oms webinar
Upcoming SlideShare
Loading in...5
×

Appa academy oms webinar

206

Published on

What is OMS and why should an electric distribution utility have it?

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
206
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Appa academy oms webinar

  1. 1. What Is An Outage Management System and How Can It Help Me? Steven E Collier Vice President, Business Development MILSOFT UTILITY SOLUTIONS
  2. 2. What Is OMS?A system of: – Computer Software, – Hardware, – Telecommunications, and – Operations policies and practicesthat enables electric utility employees to better managetheir response to customers’ power outages.
  3. 3. What Does OMS Do?OMS enables electric utility employees to discover, locateand resolve power outages in a moreinformed, orderly, efficient and timely manner.
  4. 4. What Does OMS Do?• Makes utility employees aware of power outages sooner and with greater precision
  5. 5. How Does OMS Work?• Make utility employees aware of outages. – Collect, organize, and display data from the field • Customers • Field crews • SCADA & Smart Meters • Other sources
  6. 6. How Does OMS Work?• Data from customers – Live / recorded calls via employees – Live / recorded calls via call center(s) – Calls via IVR – Emails – Text messages – Social media – Web portal
  7. 7. How Does OMS Work?• Data from mobile workforce – Live communications – Remote data input
  8. 8. How Does OMS Work?• Data from automated monitoring devices – Supervisory control & data acquisition (SCADA) – Distribution management system – Smart Meters
  9. 9. How Does OMS Work?• Other sources – Storm tracking – Power pool / ISO – Public safety entities
  10. 10. What Does OMS Do?• Helps employees to locate and diagnose the cause
  11. 11. How Does OMS Work?• Help employees to more quickly and accurately locate and diagnose the cause of outages. – Combine field data with the detailed distribution circuit model • Precisely locate each reported outage point • Identify the circuit, phase, • Predict most likely common line or device that would cause the reported results, • Display results on system map / GIS system, • Automatically update as new data is received.
  12. 12. How Does OMS Work?
  13. 13. How Does OMS Work?• Help employees to more quickly and accurately locate and diagnose the cause of outages. – Combine field data with the detailed distribution circuit model • Employees can verify / refine prediction by querying (“pinging”) proximate SCADA, Smart Meters • Employees can ascertain likely line fault location using engineering analysis • Employees can evaluate switching, sectionalizing, restoration schemes using engineering analysis
  14. 14. How Does OMS Work? – Affected utility facilities can be quickly and accurately identified – Field employees and equipment can be dispatched quickly and safely – Field crew location, progress and safety can be monitored
  15. 15. What Does OMS Do?• Enables employees to identify all affected customers – and maintain communications with customers, – and keep other stakeholders informed.
  16. 16. How Does OMS Work? – Communicate with customers / others about outages and restoration.
  17. 17. How Does OMS Work? – Keep customers safe
  18. 18. What Does OMS Do?• Maintain a complete, accurate, time-synched record of all data collected and produced by the OMS during an outage event. – Useful for forensic analysis to determine underlying causes. – Useful for system planning studies – Useful for operations analysis and planning – Litigation defense
  19. 19. What Does OMS Do?
  20. 20. More Benefits of OMS• Information Management – More timely data – More accurate data – Handle much more data – Data better organized and displayed – Easier access to review, use, update data
  21. 21. More Benefits of OMS• Work Management – Better working conditions – Improved organization and efficiency in dispatch center – Greater certainty and accuracy in decisions and actions – Increased employee productivity – Faster and more effective new employee training
  22. 22. More Benefits of OMS• Disaster Management – Better prioritization and triage for restoration – Better information and communications for 3rd party assisters – Better information and communications for employee and public safety
  23. 23. More Benefits of OMS• Enterprise Management – Increased visibility and clarity for executive management – Better utilization of all enterprise systems and applications – Improved organizational efficiency and effectiveness
  24. 24. More Benefits of OMS• 21st Century Customer Service! – More reliable electric service – Situational awareness – Timely, accurate communications – Personalized response
  25. 25. More Benefits of OMS• There is no quicker, more economical or more certain way of as significantly improving reliability, safety, organizational efficiency, and customer service
  26. 26. Is It Prudent Utility Practiceto Not Have OMS? – OMS is a mature, proven application used successfully by hundreds of electric utilities and benefits are demonstrable and quantifiable – Some (many?) electric utility experts would agree that OMS represents prudent utility practice – Customers could claim they would have been impacted less adversely by an outage had their utility been using OMS
  27. 27. OMS Is A Cornerstone of the Smart Grid– An electric power outage is just one, albeit the most extreme event that electric utilities need to better monitor and manage– There are other events that electric utilities will need to monitor and manage including: • Distribution fault anticipation • Voltage/VAR control • Distributed generation / storage • PHEV connection / charging • Customer demand and energy management • Microgrid operations
  28. 28. OMS Is A Cornerstone of the Smart Grid – OMS will evolve into EMS (event management system) – With real-time grid monitoring, analysis and control, utilities will be capable of active grid management, not just outage response
  29. 29. MILSOFT CORE E&O SYSTEM
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×