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Most often folks think they are talking to their lender—or at least A lender—when trying to arrange a workout on a defaulted loan. In truth, you are almost always talking to a ‘servicer’. A servicer most often does NOT OWN your loan but, in fact, is handling the details related to it as a servicing company.
You need to know how go-betweens work and what responsibilities they have.
Most importantly, what RIGHTS they do not have.