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Join HealthTech Management Services for the annual Rural Healthcare Summit - Preparing for Tomorrow Today. September 8 - 10, 2013 in Nashville, TN

Join HealthTech Management Services for the annual Rural Healthcare Summit - Preparing for Tomorrow Today. September 8 - 10, 2013 in Nashville, TN

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  • 1. Preparing for Tomorrow Today ® September 8-10, 2013 Doubletree by Hilton Nashville Downtown Nashville, Tennessee RURAL HEALTHCARE SUMMIT
  • 2. Join us in Nashville! Agenda-At-A-Glance HealthTech Management Services will host its annual fall conference, now known as Rural Healthcare Summit, September 8-10 in Nashville, Tennessee! Why Attend This year’s theme,“Preparing for Tomorrow Today,” underscores this year’s conference mission — to provide strategies and resources to help you achieve better results as a leader in your community hospital. HealthTech’s Summit also provides a chance to connect with other healthcare professionals from across the nation. During the conference, there will be many opportunities to discuss new ideas, learn about new resources & solutions plus share best practices with your peers. Who Attends Chief Financial Officers, Business Office Directors, Patient Financial Services Professionals, Health Information Managers, Chief Nursing Executives, Clinical and Quality Leaders, Human Resources Professionals, Risk Management Leaders Don’t miss this great educational opportunity to help move you and your hospital toward a healthy future! CONFERENCE LEARNING OBJECTIVES • Develop an understanding of how collaborative care can improve quality outcomes and create a patient-first environment • Identify resources and methods for achieving financial and operational improvement. • Learn key strategies to improve documentation processes for ICD-9 and ICD-10 for greater reimbursement success • Expand leadership skills to promote innovations and cultural changes within the organization Sunday, September 8 1:00 - 6:00 p.m. Registration 6:00 - 7:00 p.m. Opening Reception & Gift Exchange Open Dinner on your own Monday, September 9 7:00 a.m. Registration 7:15 - 8:00 a.m. Breakfast 8:00 - 8:15 a.m. Welcome & Introductions 8:15 - 9:30 a.m. General Session 9:30 - 9:45 a.m. Break 9:45 - 12:00 p.m. Professional Forums (Session One): • CFO/Finance Forum • Human Resources Forum • Nurse Executives/Quality/CRM Forum • Revenue Cycle Forum (Business Office/ HIM) 12:00 -1:00 p.m. Lunch 1:00 - 3:00 p.m. Professional Forums (Session Two) 3:00 - 6:00 p.m. Vendor Fair 6:30 - 9:00 p.m. Dinner at Hard Rock Cafe Tuesday, September 10 7:30 - 8:15 a.m. Breakfast 8:15 - 9:30 a.m. General Session 9:30 - 9:45 a.m. Break 9:45 -11:00 a.m. Breakout Sessions I (see page 4 for details) 11:00 - 11:15 a.m. Break 11:15 -12:30 p.m. Breakout Sessions II (see page 5 for details) 12:30 - 1:30 p.m. Lunch 1:30 - 2:45 p.m. Breakout Sessions III (see pages 5-6 for details) 2:45 - 3:15 p.m. Break/Door Prize drawing (must be pres- ent to win) 3:15 - 4:30 p.m. General Session 4:30 p.m. Conference Adjourns Wednesday, September 11 (optional) 7:00 - 8:00 a.m. Breakfast 8:00 - 9:30 a.m. HTSG User Group Sessions 9:30 - 9:45 a.m. Break 9:45 - 11:30 a.m. HTSG User Group Sessions 11:30 a.m. Adjourn Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of organizers may necessitate substitutions, alterations or cancellations of the speaker and/or topic.1 Invitation to Attend Gold Level Sponsors
  • 3. SUNDAY, SEPTEMBER 8 1:00 - 6:00 p.m. Registration 6:00 - 7:00 p.m. Opening Reception & Gift Exchange During the reception, attendees are welcome to join HealthTech’s traditional gift exchange. Bring a gift that represents your city and exchange it with a gift from another attendee. Be sure to place your name, city and state on the gift. (Gifts should be between $10-$20). MONDAY, SEPTEMBER 9 8:00 - 8:15 a.m. Welcome & Introductions 8:15 - 9:45 a.m. Financial Sustainability in the New Healthcare Environment-Strategies for Rural Hospital Success Eric K. Shell, Principal, Stroudwater & Associates Changes in the health care industry over the last 18-24 months have created new financial uncertainty for small and rural hos- pitals. Changes in payment systems, increased emphasis on quality as a market differentiator, and reductions in reimburse- ment have created a new market for healthcare providers. Learn specific strategies for rural hospitals to implement to best position themselves for the new market challenges. Participants will be able to: 1. Understand major provisions of the ACA and changing regulations and their potential impact on CAHs 2. Determine current market drivers and their potential future effect on the rural healthcare market 3. Develop strategies to address market forces and better position rural hospitals to be successful in the future 2 Conference Agenda 10:00 a.m. - 12:00 p.m. Professional Forums (Session 1) — details on next page 12:00 - 1:00 p.m. Lunch 1:00 - 3:00 p.m. Professional Forums (Session 2) — details on next page 3:00 - 6:00 p.m. Vendor Fair — details below 7-9:00 p.m. Conference Dinner Join us for a relaxing evening as HealthTech hosts its annual conference dinner with good old Southern hospitality. This conference favorite gives you another opportunity to rekindle old friendships and expand your network of peers. Vendor Fair Following the professional forums, HealthTech will host the annual Vendor Fair. Vendors will be showcasing their products and services specifically geared towards helping community hospitals improve productivity, efficiency and safety. The Vendor Fair is also a great opportunity for you to network with your peers and vendor representatives. Visit these companies that support the Summit for a chance to win door prizes. (Winners will be announced Tuesday afternoon.) CONTINUING EDUCATION CREDITS Continuing Education Credit Hours provide a standard measure of formal recognition of participation in an organized, professional learning experience. Most states accept approved contact hours for reciprocity and participants simply submit documentation of attendance and contact hours approval. Many professional organizations such as AHIMA, HFMA, SHRM and ACHE award continuing education credit with documentation of attendance. The program is also pre-approved by the California Board of Registered Nursing (Provider No. 08769) for up to 11.50 contact hours depending on the sessions attended. HealthTech maintains pre-approval status with this board. You must sign in and out at each session to receive credit hours.
  • 4. Chief Nursing Executive/Quality Forum Facilitators: Carolyn St. Charles & Diane Bradley, Regional Chief Clinical Officers, HealthTech Join your colleagues for meaningful presentations that address contemporary topics that are used to improve efficiencies and performance. Frank Capone, a national speaker and CPA, will present“Financial Management for Nursing Professionals”to provide attendees with practical approaches to financial management terms and prac- tices that are applied in the planning and managing of budgets. Additional presentations include ways and means for“Meeting the IOM Requirements for 2020”, and“Achieving Regulatory Compli- ance Collaboratively”through a dialogue with representatives from a CMS deeming authority. The importance of shifting the quality paradigm to assure patient safety along with managing populations through the use of analytics technology will be pre- sented by Dr. Elizabeth Ritt. Finally, there will be a round table dis- cussion by colleagues of best practices and lessons-learned from changing roles. Participants will be able to: • Understand and apply the basic terms and practices for planning and managing budgets • Determine how to use analytics effectively in managing population to improve patient health • Discuss how analytics can improve outcomes through use of evidence- based practice • Identify the importance of innovations in achieving patient and community satisfaction Human Resources Forum Facilitator: Cindy Tucker, HR Manager; Lon R. Williams, Jr., J.D, Partner, Bracewell & Giuliani LLP; Eric Littler, Littler Mendelson, P.C.; Anne Martin, Bone McAllester Norton PLLC Lon Williams, Jr., will offer a compre- hensive up-to-the-minute description of recently enacted federal HR-related legislation, regulatory activity and HR- related administrative action along with the NLRB’s most recent activity. In the afternoon, Eric Littler, examines some basics of Social Media affecting the Industry; the various laws implicated; po- tential pitfalls to institutions and execu- tives; and provides recommendations to go beyond a“one-size-fits-all”approach to develop policies and procedures that will protect your institution. Bring your questions to discuss your particular chal- lenges. In over 20 years of practice, Anne Martin, has represented many former and current disgruntled employees who came to her because they felt their (former) employer was not treating them properly. Ms. Martin will present practical advice about not only how to technically ensure you are in compliance with legal requirements, but to ensure that you are communicating most effectively and ap- propriately with employees. Participants will be able to: • More effectively communicate decision making to employees • Identify areas in which your use of Social Media could pose risks to your institution • Enable HR professionals to make informed decisions in the various HR related activities in their workplaces Revenue Cycle Forum Facilitator: Joy Smith, Sr. Consultant, Patient Financial Services, HealthTech; Paula Digby, CEO, AQ Consulting; Neil Koonce, President, Healthcare Receivables Group The morning session will be combined with the CFO Forum for a presentation by Paula Digby,“Investigating Incident to…”. Listen and participate in this interactive session analyzing CMS reporting guidelines and investigating appropriate reporting and billing for incident to services. Neil Koonce’s presentation,“Structuring a Relationship That Can Successfully Impact Your Revenue Cycle”, will give an overview of structuring successful relationships that can increase cash and improve patient satisfaction for our facility. Key areas of emphasis include: what to expect from potential business partners, how to structure a request for proposal, requirements for technology, changing patient demographics, and how to set and monitor performance expectations. Participants will be able to: • Comprehend the impact of the ICD-10 change from a statistical perspective, when to begin using & steps to get there • Recognize the financial impact of poor planning in the conversion from ICD-9 to ICD-10 • Understand what is needed for an allowable Medicare Bad Debt • Identify the major changes to the Medicare Program for Federal Fiscal Year 2013 CFO Forum Facilitators: John Freeman & Kevin Stringer, Assistant Vice Presidents, HealthTech; Paula Digby, CEO, AQ Consulting This session will provide hospital CFOs the opportunity to obtain the latest information on relevant financial topics for improving financial performance. The morning session will be combined with the Revenue Cycle Forum for a presentation by Paula Digby, “Investigating Incident to…”. Listen and participate in this interactive session analyzing CMS reporting guidelines and investigating appropriate reporting and billing for incident to services. Discussion topics will include who can provide and what services are covered, allowed settings for service delivery, specific Medicare payment issues and use of locums and case examples. The afteroon CFO Forum will include a presentation of a recommended process for communicating Cost Reports meaning & financial impact to the Board; HTMS’ new productivity reporting software & implementation and Group Purchasing opportunities. The session will close with an opportunity for sharing best practices and discussion. Participants will be able to: 1. Identify a process for communicating the meaning & impact of Cost Reports with the hospital board 2. Understand HTMS’new productivity reporting software and implementation plan 3. Gain new information for Group Purchasing opportunities 3 Professional Forums
  • 5. Conference Agenda 4 8:30 - 9:30 a.m. Every 1/2 Second Counts Ridley Barron, Ridley Barron Ministries Ridley Barron’s presentation is a significant one for every healthcare worker. From the new CNA to the seasoned CEO his powerful message leaves a lasting impression. Carrying the power of personal experience, Ridley approaches the subject of Patient Safety as few can. The tragic events surrounding his son and his family provide the backdrop for what is a powerful message on quality of care, excellence in health care, full disclosure and the second victim. Participants will be able to: 1. Present outcome diagnosis in an appropriate level of severity and transparency 2. Communicate in language understandable to all clients and their families 3. Show an increased awareness of individual patient concerns. 4. Create both family-centered and staff-centered care that takes place in a threat free environment (greater awareness of safety issues) 9:45-11:00 a.m. Breakout Sessions I Innovative Nursing Practices, Margaret Sorensen, CNO Adirondack Health; Clint Miller, CNO Spooner Health System; Carole Kennedy, CCO Barrett Hospital; Marilyn Ray, CCO Upson Regional Medical Center; and Michael Frtiz, CNO, TriValley Health System Join your peers for a round table discussion that will focus on: Palliative care, improving employee satisfaction, and understanding the role leaders play in engaging staff in problem-solving. Following the round table, there will be a presentation by two recently appointed CNOs, one from a critical access hospital and the other from a PPS hospital, who will offer their insight on their transition to a role they had not previously experienced and how best to navigate such a role change. Participants will be able to: 1. Identify the components of a comprehensive palliative care program and aspects of implementation 2. Discuss the importance of improving employee satisfaction as a means of improving retention and improving patient satisfaction 3. Determine the role leaders have in engaging staff in problem-solving processes 4. Understand the challenging aspects and common sense approach when transitioning into the role of CNO TUESDAY, SEPTEMBER 10 CAH Survival Strategies, Jason Barb, Partner, FHFMA, CPA , and Anthony Kruse, Partner, CPA, BKD, LLC Health care reform will add even more financial pressure on already financially burdened critical access hospitals. This session will include detailed discussion on identifying opportunities and implementing strategies for critical access hospitals to consider in order to improve financial performance and stability. Participants will be able to: 1. Identify opportunities and strategies that will result in increased financial stability 2. Evaluate the Medicare profitablity of exisitng service lines 3. Develop financial and revenue cylce performance measures Using Reporting Tools to Track and Reduce Bad Debt Carolyn Swanson, Corporate Director, Client Services , Medical Data Systems, Inc. (MDS) During this session you will learn how to manage bad debt by creating reporting tools that can help track and identify areas for improvement and pathways to better outcomes. You will come away with an understanding of the importance of best practices and the impact they can have on your bad debt results. There will also be an opportunity to review and discuss various ways of reserving for bad debt and how to manage that movement. Participants will be able to: 1. Create effective key performance indicator (KPI) tools for better outcomes 2. Create reports that will help find bad debt bleed within the departments 3. Learn and understand how best practices impact your outcomes and how bad debt can be managed Healthcare Reform: Gearing Up for 2014, Tess Dooley, ERISA Counsel, Licensed Attorney, USI Southwest The purpose of this session is to discuss Health Care Reform, and provide insight into identifying penalty exposure and assist employers in understanding the potential financial impact. The presentation will have a specific focus on the issues that are on the horizon, including: • Employer Mandate Penalties • Taxes and Fees • Understanding who is a Large Employer and the implications for commonly owned employers • Clarification around who is a Full-Time Employee • Transitional relief for non-calendar year plans Participants will be able to: 1. Clarify specific components of Health Care Reform. 2. Understand the design and cost impacts for employer- sponsored plans. 3. Identify ideas for an action plan to minimize the cost impact of Health Care Reform
  • 6. 11:15 a.m. - 12:30 p.m. Breakout Session II Practical Approaches to Linking Quality & Safety to Outcomes, Reducing Risk and Improved Efficiencies, Diane Bradley, Regional Chief Clinical Officer, HealthTech As organizations prepare for the full implantation of the PPACA in January 2014, shifting traditional approaches under the guise of quality and patient safety are tantamount to meeting competition head-on. No matter whether an organization is small or large, the paradigm has changed from a treating- disease model to a patient centered, patient involved-in-care model which requires everyone involved to assure optimal quality care is delivered safely. Learn how through a discussion of pragmatic ideas that may challenge customary ways of managing care, reducing risk and ultimately improving outcomes. Participants will be able to: 1. Develop an understanding of how collaborative care can improve quality outcomes and reduce risk 2. Discuss the importance of role integration in assuring a positive patient experience 3. Identify three innovative methods to minimize risk, and improve efficiencies utilizing the talents of all members of the healthcare team Getting Your Employed Physician Practices to Fly, Mike Lieb, FACHE, Director, Practice Management Services, HealthTech Many hospitals are finding that they have not been able to have their employed clinic practices function in a sustainable manner, financially, operationally, and in concert with the hospital. This presentation is designed to assist you to manage your practices in an efficient operational structure with financial effectiveness, mutual accountability, and provider satisfaction. Participants will be able to: 1. Understand why your physicians still function as independent providers despite being employed by the hospital 2. Encourage“group-like”engagement in support of hospital goals 3. Deploy management tools to support the practice operations, productivity and patient access The Secret to Ensuring Physician Compliance with ICD- 10 Documentation Requirements, Paula Digby, CCS, CPCI , CEO, AQConsulting & AQ-IQ.com Physicians have historically been our“problem children”when it comes to providing the most specific documentation needed for code assignment in our current ICD-9-CM world - that is NO SECRET! What is a secret is how to get them interested in Conference Agenda TUESDAY, SEPTEMBER 10 (CONTINUED) 5 and on board with providing specific detailed documentation for ICD-9-CM and providing even greater details HAPPILY as we move into ICD-10 where greater specificity is an absolute requirement to maintain appropriate payments and achieve the greatest payment potential. Participate in this interactive session as we provide a didactic experience in ICD-10 documentation needs, tips to ensure compliance with ICD- 10 documentation requirements and discuss the top target diagnoses and how to appropriately tell your physicians just what they want to hear – What to say! Participants will be able to: 1. Gain an understanding of ICD-10 documentation requirements for our top 10 diagnoses 2. Learn and be able to implement documentation improvement methods for ICD-9 and ICD-10 3. Use knowledge to effectively train physicians and create queries based on ICD-10 documentation needs News Flash: Latest Developments at EEOC, Edmond Sims, District Resource Manager, Equal Employment Opportunity Commission (EEOC) The EEOC has issued new guidance in a number of areas. They have also identified their National enforcement priorities. This session will give you the latest news from EEOC. HR professionals want to know, EEOC wants to tell you. It is a win- win deal! Participants will be able to: 1. Identify latest EEOC issues and trends 2. Learn the latest EEOC guidance 3. Understand the national enforcement priorities and how that may impact your business 1:30 - 2:45 p.m. Breakout Session III Analytics in Nursing Practice: From Insight to Innovation, Elizabeth Ritt, Professor & Department Chair, Nursing & Health, Benedictine University The incredible healthcare challenges confronting nurse lead- ers will require more informed decisions that foster improved clinical quality of care and enhanced overall value to all stake- holders. The use of analytics in nursing practice fosters clinical decision making that is fact-based, insightful, and leads to favorable and sustainable outcomes. An overview of the types of analytics, capabilities, and models is foundational to under- standing the application of analytics in practice. Participants will gain valuable knowledge regarding the key opportunity questions in their organizations and useful applications to cur- rent clinical challenges and issues. Participants will be able to: 1. Describe the types and uses of analytics in healthcare 2. Analyze clinical issues from a fact-based and analytical perspective 3. Evaluate the specific goals and objectives that can be addressed by analytics in your organization
  • 7. Conference Agenda TUESDAY, SEPTEMBER 10 (CONTINUED) 1:30 - 2:45 p.m. Breakout Session III (continued) Optimizing Hospital Physician Relationships for Quality, Productivity & Efficiency, Scott Shanker, attorney, Butler, Snow, O’Mara, Stevens & Cannada, PLLC Healthy relationships with governmental payors and physi- cians are critical to any Hospital’s success and the two intersect at the“crossroads”of federal/state fraud & abuse laws. Every Hospital CFO needs at least a basic understanding of strategies for optimizing hospital/physician relationships and incentiv- izing physician behavior in ways that comply with such laws. Successfully & compliantly contracting with physicians can determine a Hospital’s financial success or failure. Come hear how! Participants will be able to: 1. Identify physician compensation strategies that promote quality, productivity & efficiency 2. Recognize certain compliance“red flags”& their ability to negatively impact a Hospital’s bottom-line 3. Recognize the importance of optimizing such relationships and understand compliance“by the numbers” ED Charge Capture – Stopping the Hemorrhage, Paula Digby, CCS, CPCI , CEO, AQConsulting & AQ-IQ.com Emergency Departments are perhaps the most likely place for a hospital to fail to capture earned revenue due to the complexity of the charge capture process. This session provides an overview of revenue loss risk areas including: top process blunders that cause revenue leaks and specific services where the complexity of documentation and codes causes a high risk for errors such as injections and infusions. Best practices to correct the issues and control the leaks will be discussed. Participants will be able to: 1. Identify internal process inefficiencies that cause negative revenue impact 2. Be able to interpret specific requirements for documentation needs to capture and protect revenue from ED services 3. Understand the complexity of charge capture in the ED and best practices to perform this function effectively Navigating Complex Compensation Issues, Kevie Mikus, Vice President & Marlene Cole, Senior HR Consultant, HR Consulting Services, Gallagher Benefit Services, Inc. This session will look at federal regulations that employers must work within to ensure their pay practices are legally compliant, plus outline some considerations that may be used by an organization to assess internal equity among similar positions and external competitiveness in the relevant marketplace. Employee compensation can be one of the most emotionally charged topics in a workplace, and it is often difficult to navigate employee perceptions and manager expectations. Join Kevie and Marlene as they present some best practice steps for effectively communicating with employees about their pay, and we will look ahead at compensation trends for 2014. Participants will be able to: 1. Understand the current legislation that affects employer pay practices and the recommended steps for compliance 2. Learn methods for assessing your organization’s internal equity and external competitiveness 3. Discover best practice options for effectively communicating with employees about compensation and gather information about expected trends in 2014 2:45-3:15 p.m. Break – Door prize drawing (must be present to win) 3:15-4:30 p.m. Looking at Adversity as an Opportunity, Roy H. Smith, Roy H. Smith Consulting Our initial response to a rapidly changing or deteriorating situation plays a huge part in how we successfully deal with that situation. The problem is very often not the problem, but our initial response, our mind set and attitude in dealing with it. Roy will speak about the importance of attitude in determining outcomes based on his own experience of leading two National Geographic supported expeditions into remote regions in Africa and the Arctic. Our belief in what we are doing – the integrity of our product – plays an enormous part in our ability to be successful and outperform the competition. Participants will be able to: 1. Take a new perspective when looking at tough issues 2. Be more willing to share problems with others for better outcomes 3. Understand that it’s your attitude, not the problem, that might be the problem 4:30 p.m. Adjourn HealthTech Management Services Online Resources Visit HealthTech’s website, www.htmsinc.com to download presentations from this year’s conference. Simply click on the“Rural Healthcare Summit”link located at the bottom, center section of our homepage. All presentations will require a password to download which will be sent to your email address at the conclusion of the conference. 6
  • 8. User Group Meeting (optional) WEDNESDAY, SEPTEMBER 11 8:15 - 8:30 a.m. Overview of HTSG Technology Derek Morkel, CEO, HealthTech 8:30 - 9:30 a.m. HTSG AlphaCollector™ Class Are you using HTSG AlphaCollector’s capabilities to the fullest potential? This session is for users who want to learn more about the functions and options within HealthTech’s virtual business office platform, HTSG AlphaCollector. Find out how you can utilize the application’s business intelligence tools and pivot table technology to create robust reports to better manage your collections. You will also gain valuable knowledge about HTSG AlphaCollector’s functionality and enhance your ability to maximize efficiency and profitability. 9:45 - 10:45 a.m. Managers Guide to using AlphaCollector™ and AutoStatus™ This course will help Business office directors and Revenue cycle managers understand how to effectively use the management tools to drive efficiency in their business office. The course will also include tips on how to integrate HTSG AutoStatus into daily workflow to automate the statusing of claims. 11:00 - 11:45 a.m. HTSG Genie® Class HTSG Genie is a web-based claims analysis software application that scans claims for potential revenue opportunities. This session will provide users with recommendations and best practices to help optimize results through HTSG Genie. 10:45 - 11:45 a.m. 11:30 a.m. — Adjourn For more information about HealthTech Solutions Group’s cloud-based software, visit www.ht-llc.com 7 Register Today! CONFERENCE REGISTRATION DEADLINE IS AUGUST 17 To register for HealthTech’s 2013 Rural Healthcare Summit fill out the enclosed form and fax it to 615-370- 2859 or submit an online registration form at www. htmsinc.com. Click on the“Rural Healthcare Summit” link located in the right section of the homepage to be directed to the registration form. The conference tuition is $450 each for 1st & 2nd attendee and $350 each for 3rd, 4th or more from each organization. HOTEL RESERVATION DEADLINE IS AUGUST 17 Reserve your hotel room by either calling the Doubletree by Hilton Nashville Downtown or complete your reservation by going online to our website www. htmsinc.com. If you reserve your room via phone, be sure to mention HealthTech Rural Healthcare Summit to receive the discounted rate of $152 per night plus taxes. Doubletree by Hilton Nashville Downtown 315 4th Avenue North Nashville, TN 37219 615-244-8200 / 800-222-8733