1.  817.516.8301 |  mike@mikenunnally.com
http://www.linkedin.com/in/mikenunnally
 www.mikenunnally.com
4110 Cross Bend
Arlington, TX. 76016
CONSULTATIVE AND INNOVATIVE
BUSINESS DEVELOPMENT PROFESSIONAL
executive summary
High-energy, strategic sales and account management executive with demonstrated accomplishments in the development
and management of Fortune 500 clients in the financial services vertical. Critical cross-functional expertise and application
of solution sales cycle processes and client relationship management techniques to achieve growth/profitability objectives,
and add new revenue streams. A consistent high-performer possessing a unique combination of market development,
cross-selling and account retention skills with key, national accounts. Superb internal and external client focus with ability
to remedy challenges individually and collaboratively. Expert communication, negotiation and organizational skills with the
capacity to work in fast-paced and changing environments. Key business results in startups, new business lines, turnarounds
and client intervention/restoration.
critical skillset
Enterprise Solution Sales Corporate/Strategic Alliances Contract Negotiations
Fortune 500 Account Management Project/Program Management Direct and Channel Sales
Market Research Industry Trend Analysis Revenue Optimization
Partner Business Planning Solution/Consultative Sales Territory Development
professional employment history
CLIENT EXECUTIVE Viewpointe 2007 – 2010
trend analy sis
outsource
interpersonal
proactive
MBA
track record
metrics
logical argument
problem solver
repeatable
fast-paced
Reporting to the Director of Customer Care, provided leadership and strategic direction in the
call center
handoff
stakeho lder
client
proven
consultative
problem solving
self-starter
implementation
customer
establishment and expansion of key relationships within major financial services institutions.
relationship
motivate
solver
orchestrate
software
prioritize
methodology
strategic
entrepreneurial
decision maker
verifiable
Responsible for account relationship management ensuring deep customer loyalty and the
creativity
optimize
management
profitability
analy tical
multiple
facilitator
accountability
environment
cohesiveness
discovery and maintenance of client revenue streams for a comprehensive check archive and
workload
pricing
holis tic
concisely
collate
experience
selling
team
strategy
escalation
advisement
retrieval technology platform. Further responsibilities for pricing, project team
marketing
measurable
contractual
formalized
tactical
metric
collaborative
baseline
life cy cle
long-lasting
referral
alignment/support, SOW preparation and management.
orientation
vertical
develop
cy cle
telephony
solvin g
seek ou t
senior
business
revenue
convincingly
interaction
motivation
relocation
execute
nurture
analy ze
motivated
business executive
virtual
decision making
Facilitated and managed client gap analysis to achieve critical improvements in service
teamwork
professionalism
presentation
communicator
accountable
recruitment
advisor
complex
collaborate
public spea kin g
charisma
delivery and platform objectives/opportunities, resulting in a 33% improvement in
follow-up
communication
contributor
closing
forecast
quarterback
director
trend
global
customer satisfaction scores and 100% client retention.
Co-managed and supported the introduction and business case development of a
records management archive platform, resulting in a significant reduction in operating,
payroll and hardware costs for major financial services institutions.
Managed the successful implementation, integration and execution of the platform
across multiple business lines exceeding year over year revenue goals by up to $1.5MM.
Through the facilitation and management of comprehensive client reviews to identify
gaps and remove barriers to productivity and efficiency, increased volume by 18%.
Resume of Mike Nunnally Page | 1

2. SVP – TECHNOLOGY SERVICES First Financial Computer Service 1998 – 2007
Reporting to the President, drove revenue generation of hardware/software maintenance
services for “top 50” financial services institutions through designated territories. With full
discretion of a $3.1MM budget, developed strategic business plan including, but not limited to,
staffing, sales model development and execution, along with parts acquisition and inventory
control measures. Responsible for the hiring and training of 26 direct reports, development of
sales strategy, contract negotiations and client relationship management.
Sourced, negotiated and closed $7MM in national corporate accounts in 5-year period.
Stimulated revenue growth through the development and execution of marketing plans
and holistic sales strategies related to check processing services for major financial
services enterprises.
Cultivated and maintained relationships with 8 national banks with multi-state
operations centers, resulting in a 41% increase in profit margin.
DIRECTOR – IBM PRODUCT SERVICES BancTec, USA 1995 – 1998
Reporting directly to the SVP of Operations, spearheaded the integration and transition of two
customer bases as a result of the acquisition of a major competitor. Responsible for the merger
of two field service divisions, development of corporate service philosophy, client relationship
management and divisional sales. Direct management responsibilities for 45 direct and 4
indirect FTE, operating under a $4.7MM pre-merger budget.
Established and integrated service level agreements and ensured customer satisfaction
and engagement resulting in 100% customer retention and contract renewals.
Achieved $2MM in annual revenues through best practice sales strategies in client
referrals and client cross-sell identification and execution.
Received “Chairman’s Club” award and recognition for exceeding new/renewal sales
quotas.
additional career history
NATIONAL MANAGER OF SERVICE MARKETING Recognition International
EVP – NATIONAL SALES Computer Field Specialists
EVP – SALES Mid-America Airways
education, accreditations and affiliations
University of Texas at Arlington – Arlington, TX
Negotiation Strategies – Richard Shell Training
SPIN Selling
Strategic Management – Analysis and Choice
The Master Negotiator
US Army – E-5 (Sgt.) – Officer Candidate School Admission
sales highlights and achievements
“For Outstanding Financial Management” – Meeting/Exceeding P&L Goals – First Financial
“Chairman’s Club” 1996, 1997, 1998 – for exceeding quota by 18-25% – BancTec
“Circle of Recognition” 1993, 1994, 1995 – for meeting annual quotas – Recognition International
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