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Working Together to Connect Separating Service Members and ...

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  • 1. Working Together to Connect Separating Service Members and their Spouses to Jobs – the DOD and DOL Partnership
  • 2. Department of Defense (DOD) - Department of Labor (DOL) Memorandum of Understanding (MOU) July 2004
  • 3. DOD-DOL MOU
    • PURPOSE:
    • Promote cooperative efforts to improve military quality of life, and to contribute to the quality of America’s labor force.
    • GOALS:
    • Enhance recruitment and retention for the military services.
    • Assist the transition and re-entry of military personnel into the 21st Century workforce.
    • Ensure that opportunities for training, education and employment are available to military spouses.
  • 4. Accomplishments
    • Overseas Transition Assistance Program (TAP) Workshops Expanded in 3 Countries
    • Spouse Telework Employment Program Memorandum of Agreement Signed
    • Military Spouse Resource Center Expanded (MilSpouse.org)
    • Environmental Scans Produced: Federal & Private Programs and Literature
  • 5. Accomplishments
    • Surveyed the Field to Identify Partnerships Between One-Stop Career Centers & Armed Forces Family Centers
    • Installed Various Links on Web Sites
    • Developed a Model Working Relationship Between DOL Regional Office and Military Bases in Atlanta, GA
    • Conducted Research & Analysis on Various Topics, e.g.:
      • Licensing & Certification for Returning Military;
      • Expanding Educational Opportunities Including E-learning;
      • Explored UI Eligibility, Expanding Dislocated Worker Definition, and Extending Apprenticeship
  • 6. Accomplishments
    • Built Expanded Relationships with Business
    • Partners:
    • - Military Spouse Virtual Assistant; Staffcentrix
    • - Career Accelerator Program; Adecco
    • - National Business Partners
    • (First Data, The Home Depot, Manpower, Inc.)
    • - President’s Hire Veterans Initiative
  • 7. © 1999-2004, by Staffcentrix, LLC. All rights reserved. An Introduction to the Staffcentrix Portable Career & Virtual Assistant Training Program for Military Spouses™ Christine Durst, Co-Founder & CEO www.staffcentrix.com Staffcentrix, LLC
  • 8. Program Objective To train U.S. Military Spouses to build successful businesses that are financially viable, portable, and personally gratifying , thereby helping them overcome the career obstacles they often face as a result of frequent moves and sometimes-isolated posts. And, in the process of doing this, to assist these women and men in finding improved self-esteem, a better quality of life and greater satisfaction with the military lifestyle . © 1999-2004, by Staffcentrix, LLC. All rights reserved.
  • 9. The “MSVA” © 1999-2004, by Staffcentrix, LLC. All rights reserved. Military Spouse Virtual Assistants (MSVAs) are self-employed individuals who offer offsite support services to businesses via the Internet, phone and fax. The virtual nature of these relationships makes them highly “portable,” since clients rarely care where their MSVA is located or how often s/he relocates as long as the quality of work is consistent.
  • 10. Types of Services MSVAs Offer Academic Writing Graphic Design Mailing Services Payroll Services Medical Transcription Grant Proposals Accounting Services Nonprofit Support Services AudioVisual Production Graphic Scanning General Transcription Office Management Live Phone Answering Statements/Billing Realtor Support Collection Services Government Procurement Programming HR Expertise Business Coaching Private Investigator Support Insurance Broker/Agent Support Paralegal Services Public Relations Phone-in Transcription Business Plan Writing Business Writing Intranet Development Import/Export Support Competitive Research Growth Advisory Services Entertainment Industry Support Technical Writing/Editing Voice Services Concierge Services Database Management Desktop Publishing Word Processing Editing/Proofreading Systems Management Multimedia Presentations Legal Transcription Event Planning Voicemail for Clients File Conversion Marketing/Advertising Legal "Secretarial" Internet Research Translating Services Market Research Litigation Support Interpreting Website Design Fundraising Resume Writing Spreadsheets
  • 11. Industry Growth Projections "Virtual Assistants - Another name for this is virtual outsourcing. These are highly skilled and knowledgeable office professionals who provide administrative support and specialized business services from an outside location. The industry is growing rapidly. It is expected to be a $130 billion industry by 2008, but it could be larger." Source: Highlights from the George Washington University Forecast of Emerging Technology, Dr. William Halal, July 2000 © 1999-2004, by Staffcentrix, LLC. All rights reserved.
  • 12. The On-Site Program Phases Realities & Readiness: Exploring Entrepreneurship & Self-Employment Spouse With a Mouse: Anticipating Changes in the Household Launching & Marketing Your Virtual Service Practice © 1999-2004, by Staffcentrix, LLC. All rights reserved.
  • 13. Post-Training Online Support © 1999-2004, by Staffcentrix, LLC. All rights reserved.
    • Following the on-site workshops, each graduate receives sustained online support at the Staffcentrix website for MSVAs – an Internet-based community of colleagues and experts – for as long as he or she remains an “active-duty spouse.”
        • RFP Service
        • Email list & Message Board
        • Interaction with Staffcentrix experts
        • Information & Resources
        • Business Listing in Online Directory
  • 14. 2003 Year-End Survey Stats © 1999-2004, by Staffcentrix, LLC. All rights reserved.
    • 22% have first client within 6 weeks of training.
    • 67% have at least one client within 6 months of training.
    • 69% are “more likely to support spouse’s re-enlistment” as a result of the Program.
    • 79% report improved QOL for their family.
    • 87% indicate the service member is “very supportive” of their MSVA business.
    • 89% report being “very satisfied” with their business.
  • 15. 2003 Work Practices & Fees © 1999-2004, by Staffcentrix, LLC. All rights reserved.
    • Fees for administrative support services averaged $25-$35 per hour.
    • Specialized services (i.e., programming, interpreting, technical writing, etc.) are billed at rates of more than $50/hour.
    • Majority would prefer to be working in their business part-time, with most citing a goal of 20 hours per week.
    • 85% indicated they are “work-at-home parents.”
  • 16.
    • Working Together to
    • Connect Separating Service
    • Members and their Spouses
    • to Jobs – the DOD and DOL
    • Partnership
  • 17. Contact Information
    • Effie Baldwin, Department of Labor
    • 202-693-3746, [email_address]
    • Jean Marie Ward, Department of Defense
    • 703-693-8307, [email_address]
    • Christine C. Durst, Staffcentrix, LLC
    • 860-974-3521, [email_address]
    • Erin B. Walerko, Adecco
    • 732-676-0261, [email_address]
    • Connie McLendon, The Home Depot
    • 800-654-0688 x 85538, [email_address]
    • T.P. O’Mahoney, President’s Hire Veterans Committee
    • 214-673-1412, [email_address]

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