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  • The Internet is changing how we work, live, play, learn We communicate via e-mail and chat rooms We purchase cars, books, and food through e-stores We read the newspaper and watch CNN online We take classes by sitting in front of our computers Barriers of time and distance have been erased In the educational arena, new models have emerged Web-based delivery of educational content and the concepts of lifelong and distance learning have become increasingly important.
  • NOTE: See the “presentation” mode to view the animation for this slide, which builds area by area. Frame for slide: This slide illustrates five key challenges that our customers have articulated – five key areas they seek additional support from technology and SunGard SCT solutions, to help the entire institution operate more effectively
  • They want to communicate with friends, family and faculty. They have never written a letter , but communicate primarily through IM or Chat, and email if they are forced to. They are used to near real time responses to their requests. They are used to stating their opinion regardless of social convention or status. They need to buy something more than food or necessity items. They check out product information and pricing online first, usually purchasing online to save money and save on taxes. They don’t mind giving personal information out because it makes shopping easier and more individual. They are open to developing an ongoing “relationship” with online retailers. They love books, music, movies and video games. They read everything they can about their interests in online forums and websites. They shop, download and exchange interests online. They maintain a large collection of music and movies on their laptop and IPod. They constantly collect new games for their Playstation since it is a big part of her social life, especially with the opposite sex. They want to share what they are up to. They maintain a blog in which they share all aspects of their life, no matter how intimate. They Chat when not connected and they use SMS to stay in touch. They post digital pictures to their blog on a daily basis. They are very social persons who love to talk, meet and interact with others. The use chat and SMS to arrange social meetings. They maintain a set of online avatars in 3-5 online games so they can play with their friends. They meet a number of friends through chat rooms and forums.
  • Two charts with a diagram
  • Studies have shown that it requires approximately 34 hours of effort to produce a single hour of high-quality, instructionally sound materials for classroom instruction.
  • SPEAKER NOTES: As the needs and possibilities have expanded in higher education technology, so has ITS. Today, we offer a full compliment of solutions to power and unify college and university campuses. These include the rich administrative systems that are our historical strength, as well as additional solutions that improve access, service, productivity, and institutional performance.

VGC Presentation Template VGC Presentation Template Presentation Transcript

  •  
  • The Internet Is Changing The Way We:
  • AGENDA e-Education Integrated Learning Content Development Implementation 1 2 3 4 5 education solution components
  • Key Challenges and Business Drivers Facing Higher Education
    • Reporting, business intelligence, and decision support
    • Regulatory compliance
    • Learning outcomes and higher education ROI
    • Constituent expectations for service, convenience &access
    • Personalized education experiences
    • Value delivered through lifelong constituent relationships
    • Competition for students, funding, faculty, resources
    • Competition from traditional and non-traditional sectors
    • Institutional differentiation and competitive advantage
    • Climate of fiscal and budgetary restraint
    • Efficiency, productivity, and capacity
    • Extended value of existing investments
    • Protection, compliance, and liability
    • Constituent expectation and demand
    • Change in culture, process, technology
    Accountability, Performance, and Outcomes Constituent Services Institutional Competitiveness Funding and Resource Allocation Security, Privacy, and Protection of Personal Info.
  • The Learning e Model “ e-Learning is about education not technology”
  • The innovation challenge is that today’s student has spent most of their lives in the digital age, processing information in new ways..
    • They are very social persons who love to talk, meet and interact with others.
      • They use chat and SMS to arrange social meetings.
      • They maintain a set of online avatars in 3-5 online games so they can play with their friends.
      • They meet a number of friends through chatrooms and forums.
    • They need to buy something more than food or necessity items.
      • They check out product information and pricing online first, usually purchasing online to save money and save on taxes.
      • They don’t mind giving personal information out because it makes shopping easier and more individual.
      • They are open to developing an ongoing “relationship” with online retailers.
    Source: Adapted from “The Emerging Online Life of the Digital Native” by Marc Prensky
    • They want to communicate with friends, family and faculty.
      • They have never written a letter , but communicate primarily through IM or Chat, and email if they are forced to.
      • They are used to near real-time responses to their requests.
      • They are used to stating their opinion regardless of social convention or status.
    • They love books, music, movies and video games.
      • They read everything they can about their interests in online forums and websites.
      • They shop, download and exchange interests online.
      • They maintain a large collection of music and movies on their laptop and IPod.
      • They constantly collect new games for their Playstation since it is a big part of her social life, especially with the opposite sex.
    The Communicating Sharing Socializing Collecting Buying “ Digital Native” Student
    • They want to share what they are up to.
      • They maintain a blog in which they share all aspects of their life, no matter how intimate.
      • They Chat when not connected and they use SMS to stay in touch.
      • They post digital pictures to their blog on a daily basis.
    They hear with their eyes and see with their feelings.
  • Characteristics of Engaged Learners
      • Responsible for their own learning
      • They invest personally in the quest for knowledge and understanding, in part because the questions or issues being investigated are drawn from their own curiosity about the world. Projects are pertinent and questions are essential.
      • Energized by learning
      • They feel excited, intrigued and motivated to solve the puzzles, make new answers and reach insight. Their work feels both important and worthwhile.
      • Strategic & analytical thinking
      • They make thoughtful choices from a toolkit of strategies, considering carefully which approach, which source and which technique may work best to resolve a particular information challenge.
      • Collaborative
      • They work with others in a coordinated, planned manner, splitting up the work according to a plan and sharing good ideas during the search for understanding.
    • “ These concepts are based upon the work of Barbara Means quoted in Plugging In ”
    • http:// www.ncrel.org/sdrs/edtalk/toc.htm
  • Changing university IT Strategies… Traditional Strategy New Strategy Anytime Anytime, anywhere, any device Highly connected campus Highly mobile campus Campus focused services business and community-wide services Transactional Services Offered Relational Services Offered 1-to-1 student messaging Many-to-many campus messaging Laptop as the primary device Cell phone as the primary mobility device Voicemail/dial tone to campus Voicemail/dial tone to community In-house management and support Outsourcing utility services on demand Data transport driven infrastructure Business model driven infrastructures Static Enterprise Portal Dynamic Enterprise Portal Restricted campus networks Accessible campus networks
  • A synergistic approach for educators is to create a value network of Strategic Alliance Partners to leverage new services. Low Low Offers new operational models to support transitional infrastructures. Educational On-Demand Vendors Educational Commodity Vendors Educational Business Partners Offers new vision for collaboration across transitional applications. Offers commodity pricing on traditional infrastructure solutions. Offers value-added pricing on traditional infrastructure solutions. Future State “ Break- through Innovation” (move to a transitional infrastructures) Current State “ Adaptive Innovation ” (leverages traditional infrastructures) Educational Strategic Alliance Partners Strategic Value High High
  • Usage Usage % of e-learning media Source: International Data Corporation (2003)
  • ◄ Traditional e ► Learner Tutor Content Interaction Assessment Students Teacher Content Interaction Assessment
  • Learner Tutor Content Interaction Assessment Facilitates, Supervises & Tracks student learning Dynamic content (Teacher explanation Skills) Proctored exams Take home exams Projects Class Participation Assignments Tracking Asynchronous (Email, Discussion Forums) & Synchronous (Classrooms, Support)
    • Teaching Learning
    • Teacher Mentor or Coach
    • Student Learner
    • Synchronous Asynchronous/Sync
    • Passive Active
    • Linear Nonlinear
    • Scheduled On-demand
    • Teaching material Accomplishing a Goal
    The Change
  • A New World of Learning e-Learning
  • The impact
    • Educational Institutes
    • Seeking to expand their education offering to a dynamic audience
    • Business Needs:
    • Student placement capacity
    • Lack of ways to teach skills; leadership, team work, critical thinking.
    • Limited areas of studies & specializations.
    • Declining budgets.
    • Skill set gaps with the business.
    • Students in remote locations
    • Women education.
    • Corporate
    • Seeking to increase professional development training & communications among employees while reducing costs
    • Business Needs:
    • Increase training
    • Increase collaboration
    • Increase employee effectiveness & Retention
    • Cut costs
    • New markets; new countries
    • Gain a competitive Adv.
    • Government
    • Seeking to expand the reach of education and integration in global economies
    • Business Needs:
    • Unemployment
    • Grow the economy
    • Enhance skills of gov’t employees
    • Uplift population knowledge & skills
    • Tackle poverty
    • Educate women
    • Compete in a global digital economy
  • e-Education
  • Content Management Solutions Info Access & Business Intelligence Solutions Integration Solutions Academic Solutions Administrative Solutions
  • Learning Administration Hub Learning Content Management Knowledge Management Resource Management Skills Management E-Commerce Product Library ILT & Event Scheduler Searchable Course Catalog Synchronous Delivery Engine Asynchronous Delivery Engine Competency Mgmt 360-Degree Assessment Communications System LMS Registration, tracking, reporting Authentication & Security ERP Interface & Data Exchange Certification & Degree Program Administration AICC, SCORM, IMS Video, Voice IP, Chat, Application Sharing, White Board Authoring Tools Learning Object Repository Testing & Survey Engine Calendars Chat Rooms Bulletin Boards Knowledge Repository Mentoring System Help Desk
  •  
  • E-Learning Core Systems LCMS LMS AMS Digital Classroom Collaborative Tools
  • E-Learning Support Systems Off-the-Shelf Courseware Competency & Performance Classroom & Event Mgmt Individual Dvlpmt Plan - eIDP Measurements & Analytics e-Commerce Engine Integration Platform
  •  
  • Learning Management System LMS
    • Interface: customization of learner home page, multi-lingual, Audio, Video, forced navigation, links to other training resources
    • Administration: registration, testing and scoring, feedback, learning development plans, tracking of Instructor-led training
    • Reporting: standard vs. custom reports, ability to import learner data from other systems, login validation, ability to export report data to other systems; i.e. HR, SIS
    • "The more it does, the more it costs“
  • SITEL University is the online portal that 30,000 employees from 18 countries around the world use to access training. SITEL’s virtual campus mimics the real “bricks and mortar” facilities, providing employees with familiar surroundings...even on the Internet.
  • Learning Content Management System (LCMS)
    • LCMS allow rapid development of simple learning templates ( Learning Objects ) that are object-based, XML and int’l SCORM, AICC & IMS standards. That means text blocks, pictures, sounds and pages that are stored in a database repository and can be reused.
  • Gov Online Learning Center http://www.golearn.gov/ The GeoMaestro™ LMS and e-learning delivery platform is the engine behind the Gov Online Learning Center , the U.S. federal government’s employee training site. The site provides easy one-stop access to just-in-time training for the 1.8 million people employed by the federal government.
  • Content Development
  • Course Structure
  • Courseware Development Project Initiation Design Storyboarding Production Programming Quality Assurance QA
  • The Content Development Team
    • Programmer
    • Graphics Designer
    • Project Manager
    • Instructional Designer
    • Quality Assurance
  • How long… How long does it take to create 1 hour of Classroom Instruction?
  • How long… How long does it take to create 1 hour of E-Learning?
  • How long… How long does it take to create 1 hour of Simulation-Based e-learning?
  • 1- Enable the professors to publish their material online and collaborate with their students (Blackboard and WebCT, etc.) Two e-Learning Trends in HE Flexible, ease of use, different standards, quality issues, pedagogical issues Requires trained team, unified standards, high quality, pedagogically sound, less pressure on professor 2- Establish a central unit for content development and professors support
  • Course Development
    • Most professors cannot develop full online courses on their own due to lack of expertise in:
    • IT
    • Multimedia
    • Pedagogy
    • Psychology
    • Instructional Design
    • PM
  • Before Content Development Tools Course 1 Course n Course 3 Course 2 Professor 1 Professor n Professor 3 Professor 2 Flexible, ease of use, different standards, quality issues, pedagogical issues
  • Today Content Development Team Professor n Professor 3 Professor 2 Course 1 Course n Course 3 Course 2 Professor 1 Requires trained team, unifies standards, high quality, pedagogically sound, less pressure on professor
  • The e-Learning Implementation Process
  • Strategy & Implementation Assessment Development Deployment Support
  • Methodology – The 4 Stages
      • Training/Educational Needs Assessment
      • Infrastructure Assessment
      • Budget
      • Platform Selection and Design
      • Content Package Assembly/Design
      • Implementation and Installation
      • Training (technical staff, tutors, users)
      • Operations
      • Outcomes Evaluation and Assessment
      • Maintenance and Support
    Stage 1 Assessment Stage 2 Development Stage 3 Deployment Stage 4 Support
    • Off-the-Shelf (Asynchronous)
    • Cost-effective, broad topic areas, large selection & variety
    • Generic, limited customization (what you see is what you get !)
    • Topic areas? Level of interactivity? Multimedia?
    • Testing capabilities? Surveys?
    • Number of users?
    • Plug-ins; i.e. RealPlayer, MS Media Player? Necessary/permitted?
    • Upload and Integration?
  • 15,000+ courseware titles available ! Wave Technology Learn2/Learn.com Element K SkillSoft Rosetta Stone PrimeLearning KnowledgeWire MindLeaders Medcom Geo/Maxim McGraw-Hill/Xebec NETg Red Siren Crisp Learning 1-Minute Learning Playback Media Intellexis GoTrain TrainingOnline IT Certifications Web Development Desktop Computer Skills Harvard Business School Information Security Safety & OSHA Compliance Environmental Health & Safety Finance Sales & Customer Service Human Resources/Legal Project Management Prof & Business Soft Skills Management & Leadership Clinical & Medical Healthcare Language Instruction ITS
  • Digital Classrooms
      • Hand raising
      • Chat
      • Live voting
      • Leading a live web browsing session
      • Smart Boards
      • Remote Control
      • Audio/Video conferencing
      • Video streaming
      • Shared whiteboards
      • Live presentation tools
      • Application sharing
      • Live tests & Quizzing
      • Audience control tools
      • Central controls
    • Is the process of delivering media content on demand over the Internet.
    Web collaboration
    • Conduct a virtual classroom
    • PC remote control & web-based Support
    • Demonstrate software live
    • e-Mentoring
            • Voice & Video over IP
            • ISP independent
            • All you need is a DSL
    Online Collaboration
  • “ Remote help desk tools can lower the annual costs of help desk operations by 6 to 13% ” Gartner
  • Characteristics of a complete e-Learning Solution
    • 1. Curriculum design and development
      • Institutional, teacher as well as student needs assessment. Design with student in mind !
      • Setting competency standards of performance
      • Goal setting and incentives
    • 2. Branded educational content
      • Proven, high-quality intellectual capital
      • Timely, relevant, and consistent information
      • Keep fast-changing content current, dynamic, and refreshed
      • Off-the-shelf content and custom developed
    • 3. Broad and easy access to information
      • Anyone, anytime, anywhere, any subject
      • Multiple technology-based delivery methods
      • Synchronous and Asynchronous
      • Enabling just-in-time learning
    • 4. Engaging user experience
      • Rich multimedia experience
      • Realistic simulations and role playing
      • Advice and explanations from experts/mentors
      • Animated case studies and examples
    • 5. Regular reinforcement
      • Personalized real-time online mentors
      • Web-casts, interviews, live events
      • Practical exercises and application
      • Facilitated workshops and discussion groups
      • Desktop advice, special events, and updated learning opportunities
      • Weekly newsletters and relevant articles
    • 6. Collaborative online communities
      • Access to fellow learners, instructors
      • Webinars by business leaders and experts
      • Access to system knowledge base
      • Private company and global communities
  • e-Learning Hosting Options
    • You supply the hardware, networking, IT support, database, user support. This is the traditional software model.
    • Advantages
      • Could be easier to integrate with your other business applications
      • More control over data management, upgrade cycles, system modifications
      • More common with large (>10,000 users) systems
    • Disadvantages
      • More capital and resources needed up front
      • More coordination among departments
      • Maintenance and support (e.g. help desk) staffing is ongoing
      • Deployment times can be longer than with outsourced solutions
    1. Site Installed or “Behind the firewall”
    • The application and hosting are provided by a single vendor. The application may be designed to support many customers.
    • Advantages
      • Single-vendor solution means no confusion about where to turn for service
      • You can get up and running faster than with other solutions
      • Application is built for availability and reliability
      • Pricing plans are more flexible (e.g. software can be rented) and may accommodate a limited capital budget
      • Some content may be “pre-integrated” and ready for use
    • Disadvantages
      • You may need to live with fewer features as customizations will be limited
      • Integration with other systems may be more difficult
      • Less control over the system, data, upgrades
    2. Application Service Provider (ASP)
  • External Hosting Reduces Implementation Costs Source: Bersin & Associates 2004 LMS Survey
  • ITS: What can we offer..
  • ITS: Who are we?
    • Established in 1981
    • 14 offices in 12 countries (M.E and UK)
    • 850+ employees
    • Banking, Telecommunications and Higher Education
    • SunGard SCT M.E Solutions Center (One of a total of 5 centers worldwide)
    • Dedicated marketing, pre-sales, account managers, implementation, software development and technical support teams.
  • Mission
    • We seek to deliver innovative solutions to motivate human capital and optimize work processes by enhancing the learning, training and collaboration of individuals
  • Vision
    • To help our clients succeed by having a solid product strategy combined with our client’s vision to make e-learning a focused initiative with a clear measure of impact
  • education solution components
    • Infrastructure
      • High-end servers
      • Networks
      • Data base systems
      • Bandwidth
      • Storage
      • Security
      • Identity Management
      • Info access and business intelligence
      • VoIP and Video-over-IP
      • Wireless
  • education solution components
    • Learning technologies
      • “ off-the-shelf” courseware
      • Custom content development
      • Graphics design, animation, simulation & virtual reality
      • Digital classroom systems
      • Video streaming and video-on-demand
      • Digital Library systems
      • Collaboration
  • education solution components
    • Systems Integration
      • Student Information Systems
      • HR and Finance ERP
      • Digital Library systems
      • Audio and Video streaming
      • Collaboration
      • internet applications; i.e. Scheduling, parking, reporting
  • Where to Start? The CET e-Learning Workbook
    • Identify priorities, audience, timing
    • Tech infrastructure audit
    • Choose e-Library courses
    • Content development
    • LMS, LCMS, AMS, …
    • Digital Classrooms
    • Collaboration
    • Teacher training
    • Internal marketing & awareness
    • Tech Support
    • Services included:
    • E-Learning Workbook
    • Informative White Papers
    • ROI Calculator Tool
    • “ State Your Case” PowerPoint
    • RFP Template
    • Marketing & Promotion Techniques
    • Free Courseware Demos
  • Regional Client Base
  • netlanguages
  • Products
  • Learn eXact
  • NL Live Demo
  • GECL Live Demo
  • Millennium Digital Library System
  • Our Value-based Proposition
    • Cost
    • People skills – “ the core production team ”
    • Content interactivity
    • Time
    • Re-usability in LO repository
    • Quality
    • Reliability of system
    • Learner acceptance
    • Accreditation
    • Resistance to Change
    • THANK YOU!
    • Maroun A. Naser
    • Sr. Product Manager
    • Educational Technologies
    • International Turnkey Systems
    • Email ► [email_address]
    • Tel ► +971 4 397 2220
    • Mob ► +971 50 624 5200
    • URL ► www.its.ws