The Michigan.gov Story: Reinventing State Government Online

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  • Since launch of Michigan’s new Portal on July 10, 2001, there has been a dramatic increase in usage: Site visits have nearly doubled Pages viewed have nearly quadrupled National recognition (September 2001): The portal was selected as one of the 10 best sites in the U.S . for providing citizens and businesses with online government services and information - Government Technology Magazine and the Center for Digital Government . The portal was ranked #2 in the nation (#14 in 2000) in an evaluation of more than two dozen features, including personalization, searchable databases, and the number and type of online services - Brown University’s Taubman Center for Public Policy and American Institutions. Governor John Engler: “No other state can match the functionality, convenience and ease of use that Michigan.gov provides to our customers.”
  • On a side note, mention that all State of Michigan e-government activities are being included in this year’s Digital State survey put on by Center for Digital Government. This is a four-module survey, the first three module’s of which have already been evaluated, yielding Michigan as being in the top fifteen on all but one category . Categories in which Michigan ranked in the top 15 include Digital Democracy, Law Enforcement and Courts, Social Services, e-Commerce/Business Regulation, and e-government Management/Administration. Michigan was ranked below 15 (actually, below 25) in Taxation/Revenue.
  • Emphasize the difference between e-Michigan as a temporary office that is centrally leading all e-government initiatives vs. Michigan.gov which is just one of the projects that falls under the purview of e-Michigan.
  • Highlight some of the key features and best practices related to Michigan.gov.
  • Although the Michigan.gov portal is a platform for providing all of Michigan’s online services, it is just another pretty web site if it does not offer the services needed by customers. By May 2002, over 70 new e-government services will be launched through e-Michigan and collaboration with all State agencies. This slide indicates the majority of these projects (some remain confidential), and shows which have been launched so far. Importantly, this slide shows the current project status based on our current schedule, as of December 11, 2001. All of the projects listed in the column “Fall 2001” are projected to the launched by the end of December 2001.
  • e-Michigan conducted an assessment of nearly 100 existing State web sites We rated the sites based on Information Content Ease of Use/Navigation Layout and Design Features and Services Usage
  • Briefly describe the types as well as specific brands of technologies selected to support Michigan.gov.
  • 5 2 Communications Approach Establish project-specific and master e-Michigan communications plans Provide frequent communications across multiple vehicles e.g., agency internal and external newsletters, e-Michigan Global Updates, e-Michigan Handbook, multi-agency representation at all meetings Establish Single Points of Contact for each agency, responsible for agency communications to/from e-Michigan Maintain database of all communications, audiences, etc. Marketing and Publicity Approach Issue press releases for all projects or groups of projects, emphasizing where to find on Michigan.gov Provide articles/updates to industry publications Participate in conferences related to new services or portal features e.g., E-Gov 2001, American Public Human Services Association, NASCIO, Michigan Information Systems Association, MAGCU Contract for marketing and advertising services Place posters in all state facilities, such as welcome centers, office buildings, walk-in service areas Change Leadership Conduct project-specific stakeholder assessments Assess and guide leadership alignment Assess change/implementation readiness Establish change leadership plans, as needed per project Leverage Single Points of Contact in assessments, change leadership planning and communications planning
  • The proposed approach is a 6 step process. The first three steps build a business case and the final three deliver the value from the investment. It is iterative, flexible and easily integrated into project workplans. A highly interactive consulting style and the ValuePrint approach, together significantly increase buy-in and commitment.
  • As migration continues and workplans are refined, agencies must be prepared to provide the necessary resources to complete the migration as efficiently as possible.
  • Electronic Government projects can be done quickly (only 91 days from the start of the IBM contract until new portal launch) and on time/budget. To be successful in a condensed timeline, the best staff and resources must be brought to bear for these projects.   Public/private partnerships can work by bringing the best ideas from the Fortune 500 companies and applying them to state initiatives. The need for a world-class content management system was identified early as a best practice in building next generation government portals. Experiences from major auto companies and manufacturing companies assisted Michigan.gov in fine-tuning the best approach.   Applying technology is only a part of building a successful new web portal. The required business theme integration, cultural change, BPR, and communications present the biggest challenges to successful enterprise portal development .
  • Anticipated Questions: Q: What happens to the e-MI office when the EO creating e-MI expires on May 1? A: The options to continue e-MI's work are being explored. These will be presented to the Governor for his consideration and decision. Q: What happens to e-MI with the new Dept of IT? A: The e-MI office will continue to operate as it now does, and we expect to have a close working relationship with the new dept, just as we do now with staff at DMB and the other departments and agencies in state government. Finally, if asked about DoIT specifically - director, plans, etc - please decline to answer and please don't speculate. That will only lead to rumors galore. Plus, the conf attendees have a chance to get info on this from Janet McClelland from Civil Svc who is speaking on 10/11. She has been involved in the DoIT transition and can address to the degree there are answers, the DoIT questions raised.
  • The Michigan.gov Story: Reinventing State Government Online

    1. 1. The Michigan.gov Story: Reinventing State Government Online Presented by Dan Lohrmann, e-Michigan Chief Technology Executive Intergovernmental Technology Conference, Hershey, Pennsylvania December 11, 2001
    2. 2. Results: Since the July launch, Michigan.gov has greatly increased in usage and has received several awards. GovSpot.com Site of the Month 9/01; GLIN Site of the Month 11/01 Since July, site visits have doubled and page views have quadrupled One of Top-10 State sites in the US Government Technology Magazine and the Center for Digital Government #2 State Web portal in the US Brown University’s Taubman Center for Public Policy and American Institutions Michigan.gov Home   |   Site Map   |   State Departments   |   Contact Michigan   |   FAQ Privacy Policy   |   Link Policy   |   Accessibility Policy   |   Security Policy Copyright © 2001 State of Michigan
    3. 3. Results: At the beginning of October, Gartner recognized Michigan as one of two leading states in e-government strategy and approach Representative e-Government Initiatives, October 2001 Source: Gartner Dataquest, E-Government 360 o , Gartner Symposium ITxpo 2001 Orlando, Florida October 8-12, 2001, Rishi Sood <ul><li>In a 2001 Gartner Dataquest presentation, Michigan was represented in a competitive matrix as a State that has made significant progress in e-government strategy and scope. </li></ul><ul><li>Michigan was identified as having &quot;a more strategic direction to eGovernment. Michigan.gov has received very high customer satisfaction so far.&quot; </li></ul><ul><li>Specific factors that set Michigan.gov apart included: </li></ul><ul><ul><li>Strong Governor support, allocated $23M </li></ul></ul><ul><ul><li>Launched new portal project in 100 days </li></ul></ul><ul><ul><li>Allocated $3.7M to build, $3.7M to host portal </li></ul></ul><ul><ul><li>Customer/function-centric focus </li></ul></ul><ul><ul><li>Provides access to more than 70 online services </li></ul></ul><ul><ul><li>Standardized modules, e.g. common payments layer </li></ul></ul><ul><ul><li>Will provide 40 new transaction services in 12 months </li></ul></ul><ul><ul><li>Widely respected new entry to State portal development </li></ul></ul><ul><ul><li>High initial customer utilization rates </li></ul></ul><ul><ul><li>Built on a common platform to ease integration of other services and expand service delivery </li></ul></ul><ul><ul><li>All State agencies are expected to be migrated by May 2002 </li></ul></ul>Initiative Focus Arizona Arkansas Utah Washington Virginia Kentucky Michigan California Disclaimer: The Magic Quadrant is copyrighted September 2001 by Gartner, Inc. and is reused with permission. Gartner’s permission to print its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner’s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner Research is intended to be one of many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose. Tactical Strategic Broad Niche
    4. 4. Results: The success of Michigan.gov has also been captured by the media <ul><li>More than 20 articles in regional and national publications, including: </li></ul>“ Michigan Citizens Get 24/7 e-Gov Access” 07/12/01 “ State says web site makes service easier” 07/11/01 “ State unveils new Web site” 07/11/01 “ State’s Internet site clicks, experts say” 07/11/01 “ Deloitte, IBM Finish Michigan Portal Redesign” 07/13/01 “ New Michigan Portal Creates Common Look for Agencies” 07/16/01 “ Michigan jumps on portal bandwagon” 07/16/01 “ Michigan unveils user-centric web portal” 07/20/01 “ Thinking Big: Michigan’s effort goes well beyond just Web-enabling service delivery. It’s an attempt to redesign a government enterprise-wide.” AUG2001
    5. 5. Agenda <ul><li>Vision for e-Government </li></ul><ul><li>Features of Michigan.gov </li></ul><ul><li>The Creation of Michigan.gov </li></ul><ul><ul><li>Organizational and Financial Approach </li></ul></ul><ul><ul><li>Strategic Planning and Approach </li></ul></ul><ul><ul><li>Technology Approach </li></ul></ul><ul><ul><li>Policy Approach </li></ul></ul><ul><ul><li>Site Design Approach </li></ul></ul><ul><ul><li>Communications and Marketing Approach </li></ul></ul><ul><ul><li>Change Leadership Approach and Business Process Reengineering </li></ul></ul><ul><li>Continuous Improvement </li></ul><ul><li>Lessons Learned </li></ul>
    6. 6. The success of Michigan.gov and all of Michigan’s e-government services is based on Governor John Engler’s vision and direction “ Michigan will be the leading state in providing trusted electronic government services to all customers.” e-Michigan Vision “ Already…customers are going on the Web to get fishing licenses or to reserve campgrounds. Web-based services will help students access financial aid, help entrepreneurs start businesses, help taxpayers apply for professional and occupational licenses…” 2001 State of the State “ Reaching our e-Michigan goal means permitting customers to conduct business at their convenience, going online, not waiting in line.” 2001 State of the State
    7. 7. Michigan.gov is one long-term result led through the e-Michigan Office <ul><li>The e-Michigan Office </li></ul><ul><ul><li>A centralized, empowered agency established by Governor Engler via Executive Order to lead all state agencies in e-government initiatives and policy development, including the new Michigan.gov web site. </li></ul></ul><ul><li>Michigan.gov </li></ul><ul><ul><li>New State of Michigan web portal that includes common web technologies, uniform policies and standards, a customer-designed look-and-feel throughout agency web sites, personalization and many other features </li></ul></ul>
    8. 8. Launched July 10, Michigan.gov was developed using best practices from public and private sectors <ul><li>Rapid launch window (90 days) </li></ul><ul><li>Customer-driven design </li></ul><ul><li>Common, statewide technologies </li></ul><ul><li>Organization by customer need </li></ul><ul><li>Involvement of over 250 agency staff </li></ul><ul><li>Common look-and-feel throughout portal and agency sites </li></ul><ul><li>Statewide policies and standards </li></ul>Michigan.gov Home   |   Site Map   |   State Departments   |   Contact Michigan   |   FAQ Privacy Policy   |   Link Policy   |   Accessibility Policy   |   Security Policy Copyright © 2001 State of Michigan
    9. 9. With Michigan.gov launched, there are still many e-government initiatives underway by e-Michigan and other State agencies Fall 2001 Winter/Spring 2002 State portal and theme sub-portal launch New search engine across all State sites Voluntary site personalization New Governor’s Home Page Business Entity Search Ph. I Financial Aid Portal Day care online invoicing pilot Business Process Reengineering underway Pilot Internet Application for Unemployment Benefits Contracts and Payments refinement Domestic violence resource dir. MVU online training for Medicaid providers License look-up expansion Fall 2000/Spring 2001 Summer 2001 On-line campground/State parks reservations On-line hunting and fishing licenses MiSeniors.net Lodging reservations Harbor reservations pilot Tee-time reservations Redesigned day care Web page Nursing home locator Verify License/Look-up expansion underway Eligibility Pre-Screening Tool Pilot at local hospitals and clinics in Detroit area Day care locator and EFT for providers New OFIS web site MVU online training for Medicaid billers Added portal functionality Agency site migration to Vignette Business Process Reengineering Michigan School Information Online Online Wage Records Reporting Internet Criminal History Report TEDS Construction Grant Apps e-Invoice expansion (BS & FHS) Online bid status display Employer-filed UA Claims Online filing of C-8030/No SBT Expansion of EFT for vendors Pre-screen tool rollout Long-term care portal License look-up expansion License renewal pilots App. for construction permits Michigan Education Grants MI Scholarships Online                    Kids’ pages Agency Migration to Vignette Web-CAM at Mackinac Bridge UCC forms look-up and filing Business Process Reengineering Electronic Reporting of Wastewater Discharge Online Business Start-up Forms Travel & Rec cross-promotions Mapping and Trip Planner Internet connections at welcome centers and state parks Web-CAM (at parks) MiChild/Healthy Kids Online Screening and Applications License renewal expansion Electronic forms infrastructure Lesson plans for grades K-8          
    10. 10. The timeline for e-Michigan is 2 years, and includes an aggressive agenda May 2000 May 2002 May 2001 7/00 9/00 11/00 1/01 3/01 7/01 9/01 11/01 1/02 3/02 Executive Order 2000-6 Theme Formation PMO Selection: Deloitte Consulting RFP Input Gathering Strategic Plan and Detailed Work Plan Portal IT RFP Issued 16 Bids Received Portal Vendor Selection: IBM Portal Implementation Look&Feel Design Michigan.gov Launch July 10 Agency Site Migration to Vignette Launch of 70 New Online Services & Portal Release 2 October 30 Executive Order Expires
    11. 11. Organizational Approach: A key to success was the creation of the e-Michigan Office - a centralized, empowered agency focused on a statewide view of e-government <ul><li>Design a single State of Michigan portal for easy navigation and customization that integrates user preferences </li></ul><ul><li>Develop a comprehensive statewide strategy for the installation and use of state-of-the-art technologies that allow the state to exchange information and conduct business-related transactions electronically </li></ul><ul><li>Develop the technical, legal, policy, and financial framework and infrastructure necessary to deliver e-Michigan services </li></ul><ul><li>Promote e-Michigan awareness and acceptance </li></ul><ul><li>In cooperation with CIO and DMB, plan, provide, operate, maintain, and manage the e-Michigan technology infrastructure to be used by all executive branch agencies </li></ul>As stated in Executive Order 2000-6, the e-Michigan Office was established to: It was given an appropriation of $23 million to support it for its 2-year life.
    12. 12. Organizational Approach: e-Michigan was initially created with 5 staff members, but has now grown to include over 250 staff from across all agencies Governor e-Michigan Office e-Michigan Advisory Council e-Technology Advisory Group e-Michigan Leadership Committee Theme Managers Web Council Portal Implementation Team Center of Excellence Global Initiatives Business Process Reengineering Steering Committees Project Teams
    13. 13. Increasing Application Complexity Increasing Constituent Value Michigan in Fall 2000 Our goal is to continue Michigan’s progression within the Transaction stage and ultimately to move from Transaction to Transformation Presence Interaction Transaction Transformation <ul><li>First Stage </li></ul><ul><li>.gov and .edu </li></ul><ul><li>Information only </li></ul><ul><li>Second Stage </li></ul><ul><li>Intranet Applications </li></ul><ul><li>Limited Interactivity </li></ul><ul><li>Basic Search </li></ul><ul><li>Linked Sites </li></ul><ul><li>Third Stage </li></ul><ul><li>Enterprise Portals </li></ul><ul><li>E-Procurement </li></ul><ul><li>Self-Service </li></ul><ul><li>Licenses </li></ul><ul><li>Permits </li></ul><ul><li>Taxes </li></ul><ul><li>Fourth Stage </li></ul><ul><li>CRM Applications </li></ul><ul><li>Personalization </li></ul><ul><li>Business Intelligence </li></ul><ul><li>E-Market Critical </li></ul><ul><li>Service Delivery </li></ul><ul><li>Wireless Access </li></ul>Gartner Dataquest August 2000 Strategic Planning Approach: 100 existing State sites were assessed and we found Michigan’s Web presence had several steps to go to be truly advanced in its design and services
    14. 14. Technology Approach: We approached our portal technology selection methodically, and laid the foundation for an expedited but thorough implementation <ul><li>Created a Michigan e-Government Strategic Plan </li></ul><ul><li>Solicited input from consultants and experts to identify the technology components required to fulfill our vision </li></ul><ul><li>Submitted a Request for Proposal to all vendors of portal technologies in December 2000 </li></ul><ul><li>Received 16 bids from vendors on January 24, 2001 </li></ul><ul><ul><li>Included most technologies used by private sector organizations </li></ul></ul><ul><li>Selected IBM, who started work April 2, 2001 </li></ul><ul><ul><li>Included portal technologies and services </li></ul></ul><ul><li>Launched the portal in 3 months </li></ul><ul><li>Continue to enhance the portal with new applications and features </li></ul>
    15. 15. Technology Approach: Michigan.gov uses seven core technology components that lay the foundation for statewide web development and production Business Intelligence Voluntary tracking of customer State web activity Explicit, observed and implicit profiles Platforms Integrated suite of packaged applications Open standards, flexibility, scalability Foundation for all application development Hosting Ongoing portal operation Onsite, vendor site, hybrid Search Plain English inquiry capabilities Standard tool across all pages and links Personalization Allow for voluntary customized views Content based on geography, interests,community Content Management Standardize web publishing, workflow and version control in all agencies Implements common look and feel Directory Services User and application verification service (profiles)
    16. 16. Policy Approach: We developed policies that apply across State government Web pages <ul><li>Policies were developed through collaboration of all agencies, e-Michigan and the State CIO </li></ul><ul><li>Policies are available at the bottom of all State web pages and apply to all sites already migrated to the common portal platform and look-and-feel </li></ul><ul><li>Policies include: </li></ul><ul><ul><li>Privacy </li></ul></ul><ul><ul><li>Linkage </li></ul></ul><ul><ul><li>Accessibility </li></ul></ul><ul><ul><li>Security </li></ul></ul>
    17. 17. Design Approach: Customer input and feedback are part of the design, implementation and continuous improvement of each new e-government service May 2000 May 2002 May 2001 7/00 9/00 11/00 1/01 3/01 7/01 9/01 11/01 1/02 3/02 Executive Order 2000-6 PPA Study for Input to Themes Focus Groups for Look&Feel Design Michigan.gov Launch July 10 Ongoing Customer Focus Groups and Feedback to Portal and All e-Government Initiatives Portal Release 2 October 30 Executive Order Expires Industry Experts Input to RFP Customer Validation of Theme Sub-Portal Design
    18. 18. Design Approach: The site design process for www.Michigan.gov involved more than 20 focus groups and 250 customers Photo is inviting and indicative of Michigan Theme tabs located at the side with colors that can be driven through the site State seal and “Official Site” are a must Ability to go straight to agency sites Visible, easy-to-access, uniform policy statements Easy-to-access global search function Kids pages easy to identify Michigan.gov Home   |   Site Map   |   State Departments   |   Contact Michigan   |   FAQ Privacy Policy   |   Link Policy   |   Accessibility Policy   |   Security Policy Copyright © 2001 State of Michigan
    19. 19. Design Approach: The customer-driven design also includes a “no wrong door” approach with 6 ways to locate information, and a common banner on all pages 2. Choose from a directory of agencies 4. Type a “plain English” question 6. Select an existing link 3. Select another theme 1. View a site map 5. Personalize the site with favorite topics and links Common banner on all pages
    20. 20. Internalization Individuals make e-Michigan their own and create innovative ways to use and improve STAGES FOR BUILDING PERSONAL COMMITMENT TO THE SUCCESS OF E-MICHIGAN T I M E COMMITMENT High Contact Individuals have heard e-Michigan exists Low Awareness Individuals are aware of basic scope and concepts of e-Michigan Understanding Individuals understand e-Michigan impacts on their interactions or work with the State Positive Perception Individuals understand e-Michigan impacts and benefits to them Adoption Individuals are willing to work with and implement e-Michigan Institutionalization e-Michigan is the way transactions are done -- the new status quo Communications and Marketing Approach: The success of a new website or online service ultimately depends on the support and commitment of State staff and customers Cabinet Members Governor Engler IT Staff Agency Business Experts State and Agency CIOs Businesses Travelers Citizens Taxpayers Program Participants Local Governments e-Michigan Staff/Teams/Advisors Vendors Legislators e-Michigan Stakeholders
    21. 21. <ul><li>Communications Approach </li></ul><ul><ul><li>Establish project-specific and master e-Michigan communications plans </li></ul></ul><ul><ul><li>Provide frequent communications across multiple vehicles </li></ul></ul><ul><ul><ul><li>e.g., internal and external newsletters, e-Michigan Global Updates, e-Michigan Handbook, multi-agency representation at all meetings </li></ul></ul></ul><ul><ul><li>Establish Single Points of Contact for each agency, responsible for agency communications to/from e-Michigan </li></ul></ul><ul><ul><li>Maintain database of all communications, audiences, etc. </li></ul></ul><ul><li>Marketing and Publicity Approach </li></ul><ul><ul><li>Issue press releases for all projects or groups of projects, emphasizing where to find on Michigan.gov </li></ul></ul><ul><ul><li>Provide articles/updates to industry publications </li></ul></ul><ul><ul><li>Participate in conferences related to new services or portal features </li></ul></ul><ul><ul><li>Contract for marketing and advertising services </li></ul></ul><ul><ul><li>Place posters in all state facilities, such as welcome centers, office buildings, walk-in service areas </li></ul></ul>Communications and Marketing Approach: A robust communications and marketing plan was created to achieve these objectives
    22. 22. Business Process Reengineering and Benefits Capture: Multiple areas of benefits are derived from e-government Customer Interaction Cost Avoidance/ Reduction Business Process Technical Infrastructure Presentation Process Infrastructure Convenience Enhanced Customer Service Increased Access to Accurate Information Multi-Channel Service Delivery Reduced Cycle Time Refined Business Processes Operational Efficiency Software Licensing Data Integration Increased Revenue Source Common Platform Security Standardization Personalization Scalability
    23. 23. Business Process Reengineering and Benefits Capture: e-Michigan’s approach to business case development and performance measurement includes… The Business Case for e-Government Measuring Benefits of Existing e-Government Projects <ul><li>Collect key baseline information (same as for measuring existing projects) </li></ul><ul><li>Using results from pre-e-government assessment, analyze opportunity for solution development considering: </li></ul><ul><ul><li>Estimated costs and benefits (focusing primarily on financial benefits). </li></ul></ul><ul><ul><li>Potential customer adoption/usage. </li></ul></ul><ul><ul><li>Related services and technology development. </li></ul></ul><ul><ul><li>Funding methods. </li></ul></ul><ul><ul><li>Policy or legislative rules. </li></ul></ul><ul><ul><li>Marketing efforts. </li></ul></ul><ul><ul><li>Leadership support and organizational change readiness. </li></ul></ul><ul><ul><li>Ability to develop in deliver in required timeframe. </li></ul></ul><ul><li>Develop and discuss options/alternatives. </li></ul><ul><li>Determine optimal implementation approach. </li></ul><ul><li>Collect key process information including: </li></ul><ul><ul><li>Goals, objectives, and performance measures for process. </li></ul></ul><ul><ul><li>Baseline metrics from pre-e-government process and post development of e-government solution: cycle time to deliver services, volume, customers, required resources, skills, etc. </li></ul></ul><ul><ul><li>Budget/cost data (pre and post) </li></ul></ul><ul><ul><li>Technology specifications (including capacity, limitations, etc.). </li></ul></ul><ul><ul><li>Enabling legislation/policies. </li></ul></ul><ul><ul><li>Customer feedback information. </li></ul></ul><ul><li>Conduct high level channel assessment. </li></ul><ul><li>Identify and collect necessary metrics/measures to measure the success or impact of moving this service online over a specified period of time. </li></ul>Developing the Business Case for Future e-Government Investment
    24. 24. Portal Release 2: The site must be continually enhanced with new features and services. The next generation has been created in just 3 months … <ul><ul><li>e-Store for Department of Natural Resources </li></ul></ul><ul><ul><ul><li>Implements IBM Websphere e-Commerce Suite and Websphere Payment Manager </li></ul></ul></ul><ul><ul><ul><li>Pilot shopping cart and payment system for future e-Mall of all agencies </li></ul></ul></ul><ul><ul><ul><li>Allows purchases of patches, posters and other DNR products </li></ul></ul></ul><ul><ul><ul><li>Located at MI-Mall.Michigan.gov/DNR </li></ul></ul></ul><ul><ul><ul><ul><li>This naming convention stems from technical and standards issues; a white paper on naming conventions for sites and services is being prepared </li></ul></ul></ul></ul><ul><ul><ul><li>Can be applied for agencies that allow ordering of free or for-fee products </li></ul></ul></ul><ul><ul><ul><ul><li>Can include products such as brochures, test kits, patches, donations </li></ul></ul></ul></ul><ul><ul><li>Single Sign-on Pilot </li></ul></ul><ul><ul><ul><li>Implements Tivoli Single Sign-On Solution </li></ul></ul></ul><ul><ul><ul><li>Pilot is for Groupwise email system and HRMN human resources management network </li></ul></ul></ul><ul><ul><li>New Agency Sites in Vignette </li></ul></ul><ul><ul><ul><li>Lottery, CEPI, e-Michigan </li></ul></ul></ul>
    25. 25. Portal Release 2: The DNR e-Store uses IBM’s Websphere e-Commerce Suite and maintains the consistent look-and-feel of Michigan.gov
    26. 26. Portal Release 2: Single Sign-On…
    27. 27. Agency Migration: Three of more than 50 State sites have been migrated to the Vignette platform and more are targeted to follow by December 31 <ul><ul><li>Initial agency sites migrated to Vignette to ensure single face of government to citizens with common look-and-feel, navigation </li></ul></ul><ul><ul><ul><li>Lottery, CEPI, e-Michigan </li></ul></ul></ul><ul><ul><li>By January, several other State sites will be migrated: </li></ul></ul><ul><ul><ul><li>Corrections, State Police, Environmental Quality, Gaming Control Board, Agriculture, Military Affairs, Education, Career Development, Treasury </li></ul></ul></ul><ul><ul><li>The remainder of sites will be migrated by May 2002 </li></ul></ul><ul><ul><li>Migration is going very well: </li></ul></ul><ul><ul><ul><li>Migration teams have been formed within each agency </li></ul></ul></ul><ul><ul><ul><ul><li>Range from 3 to over 20 staff members depending on size and scope of the site </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Include business and IT staff </li></ul></ul></ul></ul><ul><ul><ul><li>Customized migration work plans are being developed for each agency </li></ul></ul></ul><ul><ul><ul><li>Resource requirements are sometimes exceeding resources allocated (or estimated time) because of unanticipated complexities or volume on some sites </li></ul></ul></ul><ul><ul><li>Migration includes providing agencies with the SurfAid site management tool </li></ul></ul><ul><ul><ul><li>tracks usage, paths and other information about visitors to the agency site </li></ul></ul></ul>
    28. 28. Agency Migration: Lottery Example
    29. 29. Agency Migration: CEPI Example
    30. 30. Lessons Learned: Our lessons learned are many, but here are previous success factors that were integrated into the project from the outset <ul><li>Executive sponsorship and clear priorities from the highest level of government (in this case, Governor Engler provided this leadership) are critical to success and speed of implementation. </li></ul><ul><li>  </li></ul><ul><li>Effective communication strategies are essential at all levels. </li></ul><ul><li>  </li></ul><ul><li>Good project management (following PMI principles) is a key ingredient to success. </li></ul><ul><li>  </li></ul><ul><li>An excellent, effective, governance structure must be in place. </li></ul><ul><li>  </li></ul><ul><li>Coordination and cooperation between agencies must be regular and consistent, and must provide opportunities for feedback. </li></ul>
    31. 31. Lessons Learned: In addition, the following lessons were learned through this project <ul><li>Electronic Government projects can be done quickly (only 91 days from the start of the IBM contract until new portal launch) and on time/budget. </li></ul><ul><li>  </li></ul><ul><li>Public/private partnerships can work by bringing the best ideas from the Fortune 500 companies and applying them to state initiatives. </li></ul><ul><li>Applying technology is only a part of building a successful new web portal. </li></ul><ul><li>Test, Test, Test – Even after unit and system tests were completed, many other items were caught in User Acceptance and the stress testing of our new portal. Some new items were even identified at our press conference “walk-through” with the Governor. </li></ul><ul><li>  </li></ul><ul><li>Keeping the momentum going after major deliverables is difficult, so make sure you celebrate successes and regain your focus on the next set of goals. </li></ul>
    32. 32. Discussion <ul><li>Questions? </li></ul>
    33. 33. If you have questions, please contact me or visit our website <ul><li>e-Michigan Office </li></ul><ul><li>111 S. Capitol Avenue </li></ul><ul><li>P.O. Box 30725 </li></ul><ul><li>Lansing, MI 48909 </li></ul><ul><li>Phone: 517-241-5780 </li></ul><ul><li>E-mail: lohrmannd@state.mi.us </li></ul><ul><li>URL: www.state.mi.us/migov/e-michigan </li></ul>

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