1. Request for Proposal
(ISP) Internet Services Provider
Lake-Sumter Community College
Rev. 1 – 2/2/2007 Lake-Sumter Community College
2. TABLE OF CONTENTS
2.0 Existing Conditions/Scope of Services
3.0 RFP Objectives
4.0 Proposal Guidelines
5.0 Details/Price Proposal
7.0 Evaluation Criteria/Basis of Award
Rev. 1 - 2/2/2007 Lake-Sumter Community College 1
1.00 The intent of this RFP is to establish the general specifications for Internet
Service Provider (ISP) service which will meet the data communication needs of
Lake-Sumter Community College (LSCC).
1.01 To be considered responsive, bidders shall deliver on or before 2:00 P.M.,
February 19th, 2007 one (1) original and (2) additional copies, not to exceed
100 pages in length, in a sealed envelope clearly marked LSCC BID #0012-
(ISP) Internet Service Provider to:
Regina Peeples, Purchasing Manager
Lake-Sumter Community College
9501 US Hwy 441
Leesburg, Florida 34788
This is a sealed proposal – No fax copies will be accepted.
1.02 Your proposal must be signed by an authorized employee/officer with the
authority to bind a contract.
1.03 Any proposal submittal shall have prices firm for a least 60 days from public
1.04 Please direct any technical questions/clarification inquires to the following
Doug Guiler, CIO
Lake-Sumter Community College
9501 US Hwy 441
Leesburg, Florida 34788
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4. In the event of identical tie bids, preference shall be given to businesses with drug-free
workplace programs in accordance with Section 287.087, Florida Statutes. Whenever two or
more bids that are equal with respect to price; quality and service, indications that a business
certifies it has implemented a drug-free workplace program, minority make-up of the
company, or other positive business indicators shall be given preference in the award
process. Established procedures for the processing of the bids will be followed if none of the
tied vendors/contractors has a drug-free workplace program. In order to have a drug-free
workplace program a business must conform to all requirements as set forth on the
certification form attached. A tied bid of two or more submitted bids will require that the
effected bidders attend an interview with the College selection committee to help determine
preference. The date for this interview will be determined per a request by the bidder and an
appointment made at the College’s discretion.
The District Board of Trustees, Lake-Sumter Community College strongly encourages the
participation of minority (MBE) and/or women (WBE) owned business enterprises in the bid
process. Those bidders certified as MBE and/or WBE as defined by Federal Register 49
CFR, Part 23 or Sections 287.042 and 288.703, Florida Statutes as a business firm which is
at least fifty-one percent (51%) owned by minority or women group members; or, in the case
of a publicly owned business, as a firm in which at least fifty-one percent (51%) of the stock
is owned by minority or women; should complete the attached form and return it with their
Bidders are expected to examine the specifications, delivery schedule, special conditions,
and all instructions pertaining to supplies and services. Failure to do so will be at the
bidder’s risk. The College will not be responsible for errors or omissions by the bidder in
determining the bid price or prices.
NOTE: In accordance with Section 287.133, Florida Statutes, a person or affiliate who has
been placed on the convicted vendor list following a conviction for a public entity crime may
not submit a bid on a contract to provide any goods or services to a public entity, may not
submit a bid on a contract with a public entity for the construction or repair of a public
building or public work, may not submit bids on leases of real property to a public entity,
may not be awarded or perform work as a contractor, supplier, sub-contractor or consultant
under a contract with any public entity, and may not transact business with any public entity
in excess of the Category Two threshold amount ($10,000) as provided in Section 287.017,
Florida Statutes, for a period of 36 months from the date of being placed on the convicted
The District Board of Trustees intends to award this contract to a single bidder, or bidders in
the case of multiple project bids, based on the best and lowest responsive bid on a "per
project" basis, or otherwise as may be in the best interests of the College, however, the
District Board of Trustees reserves the right to reject any or all bids and/or to re-advertise for
new bids at their discretion.
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5. It is understood and agreed that this contract shall be deemed to be awarded and validly
entered into between the contractor and the District Board of Trustees, Lake-Sumter
Community College when the College in accordance with established procedures has issued
a properly executed purchase order.
a. Time is of the essence in this contract and failure to deliver within the time period
established shall be considered a default.
b. In case of default, the College may procure the services from other sources and hold the
contractor responsible for any excess costs occasioned thereby, and may immediately cancel
c. Services rendered that do not conform to specifications, statutory or constitutional
provisions of the State of Florida, or other unlawful considerations may result in vendor
being found in default and conciliation of the contract.
TAXES: Lake-Sumter Community College has been issued Florida Sales and Use Tax
Exemption Certificate Number 45-14-021719-57C.
PAYMENT: Payment for services rendered shall be tendered monthly, upon satisfactory
completion, by submission of an invoice with purchase order number referenced thereon to:
Lake-Sumter Community College
Attn: Accounts Payable
9501 U. S. Highway 441
Leesburg, FL 34788-8751
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a. The contractor shall provide evidence annually of the following minimum coverage:
(1) Compensation (including occupational disease) under the terms of the Florida
Worker's Compensation Act in an amount not less than the statutory limits specified
NOTE: Contractors may be eligible for discounts to their workers compensation insurance
premium if a drug-free workplace program is in place and it qualifies under the provisions of
Section 440.102, Florida Statutes. Refer to the Identical Tie Bid certification form attached
for the drug-free workplace program requirements.
(2) Public liability (comprehensive general liability) against bodily injury, personal
injury and property damage in an amount not less than $1,000,000 combined single limit
or its equivalent.
NOTE: The College (District Board of Trustees, Lake-Sumter Community College) shall
be named as an additional insured on the contractor's policy..
(3) Automobile liability coverage, to include coverage for owned, non-owned, and
hired vehicles, against bodily injury and property damage in an amount not less than
$300,000 combined single limit or its equivalent.
b. All certificates of insurance shall contain a requirement that the College will be notified
of any cancellation(s) at least thirty (30) calendar days prior to the effective date of the
Cancellation by means of certified, return receipt requested, U.S. Mail; and that no other
form of notification will otherwise relieve the insurance carrier, its agents, or representatives
2.00 Lake-Sumter Community College (LSCC) is an outstanding institution
established in 1962, providing a solid educational foundation to over 7,500
students each year in both Lake and Sumter Counties. Its three (3) campuses
located in Leesburg, South Lake (Clermont) and Sumter (Sumterville) have
become viable assets in their communities.
Rapid growth at LSCC over the last several years has placed a huge strain on the
institutions existing internet service. To meet existing demand and to provide for
future growth the College seeks bids for increased internet connectivity capacity.
Internet access for the entire College is currently provided by a single (3) Mbps
ATM circuit delivered through the Leesburg Campus. Service for this circuit is
being provided by Embarq (Sprint).
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7. The College has an existing business relationship with Embarq Inc. for the
majority of LSCC’s voice and data telecommunications needs. Additionally,
LSCC has business relationships with SunCom for inter- and intra-state long-
For all data, the College’s primary network connection point is located in Room
141 of the Williams-Johnson Building at 9501 US Hwy 441, Leesburg, Florida.
This Leesburg Campus acts as the College central hub. The Clermont Campus is
interconnected to the Leesburg Campus via a Gigabit Ethernet circuit and the
Sumter Campus interconnects back to the Leesburg Campus with two bonded T-1
circuits. All desktops have a fully switched connection providing at a minimum
100 mbps Ethernet connectivity to the workstation. All three campuses have an
additional T-1 frame connections used for backup or fail-over purposes only.
Network diagram following page:
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8. Rev. 1 - 2/2/2007 Lake-Sumter Community College 7
9. 2.10 SCOPE OF SERVICES
2.11 LSCC seeks proposals that:
• Cost effectively provide a full time, 24x7 Internet service to potentially
replace some or all of those Internet services as described in the Existing
Conditions section of this RFP.
• Cost effectively provide maintenance and trouble resolution support; and
• Reduce the business exposures relating to the availability of LSCC’s Internet
3.00 Lake-Sumter Community College (LSCC) seeks proposals for
telecommunications services denoted herein.
High speed/bandwidth that will cost effectively provide an increased level of service
without the need for significant hardware and/or software modifications will be
3.10 COMPANY/VENDOR REQUIREMENTS
3.11 LSCC requires companies/vendors to currently have in place 24X7 customer service
available to address potential service outages. Customer service must be accessible
by either a local or toll-free telephone number. As it pertains to the local loop, to be
responsive a bidder must have an adequate number of service technicians as well as
local service, (defined as within 100 miles of Leesburg, Florida) to ensure adequate
response time and availability. (It is preferred the vendor to be located within 25
miles of Leesburg.)
3.12 The College seeks proposals that provide the requested services with minimal or no
installation charges. (Note: Lake-Sumter Community College as a political
subdivision of the State of Florida under Florida statute 364.515 as being
exempt from new telecommunication installation cost).
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10. PROPOSAL GUIDELINES
4.00 The College hereby is soliciting the submittal of
qualifications/information/proposals from qualified suppliers in response to this
(LSCC Bid #0012), to be delivered on or before 2:00 P.M., February 19th, 2007.
4.10 RFP submittals shall be signed by an authorized officer and be less than 100
pages each. Only the first 100 pages will be evaluated. Please include (1)
original and (2) copies.
4.20 BIDDERS ARE HIGHLY ENCOURAGED TO FOLLOW THE RFP
NUMERICAL SEQUENTIAL FORMAT OF THIS RFP.
4.30 Bidders are to include in your RFP submittal an overview of your firm’s
qualifications. Please also include with your submittal literature that describes
your company’s background, capabilities, and service offerings as well as formal
educational background of staff who will be assigned to work with LSCC to
provide services as defined herein.
4.40 A Bidder by submitting a formal response to this RFP fully releases Lake-Sumter
Community College from any existing contracts in place without any termination
cost or fees.
4.50 Awarded contractor shall submit to the College monthly acceptable invoices
using net 30 payment terms, indicating charges and/or a monthly flat-fee for
services rendered, as applicable to.
4.60 Contracts resulting from this RFP shall include a 60 day written termination
provision without cause for the College and a 90-day termination provision for
the contractor. Continuation of this contract beyond any fiscal year-end (i.e., June
30th) is subject to sufficient State of Florida continued appropriations.
4.70 All rates shall be all inclusive (i.e., include “all” expenses, etc., including travel,
installation costs, and the like).
Note: The College each fiscal year will issue the awarded contractor a funded
purchase order. No work shall commence that is billable to LSCC without a
funded purchase order.
4.80 LSCC reserves the right to reject any or all proposals, to re-solicit proposals or
not, and to waive informalities as deemed in the best interest of the College or to
not award a contract and utilize existing in place State of Florida state term
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11. DETAILS-PRICE PROPOSAL
5.00 LSCC seeks to upgrade its current (3) Mbps connection to the Internet that is detailed
in the Existing Conditions section. The proposed design should provide at a minimum
20 Mbps sustained bandwidth connection, with additional pricing for 30 Mbps and
50 Mbps connections.
The "minimum" services required to be responsive are:
1. A minimum of 20 MB available bandwidth.
2. TCP/IP routing services to College network.
3. Dedicated use of a minimum of one (1) Class C IP address blocks that are
publicly routable. The College is currently provided one (1) Class C IP
address block that is publicly routable from Embarq. The addresses range
from 188.8.131.52 – 184.108.40.206. LSCC would prefer to keep its
present IP address block intact if possible.
OrgName: Lake Sumter Community College
Address: 9501 US Highway 441
NetRange: 220.127.116.11 - 18.104.22.168
4. Additional services required beyond connection and routing services include
Domain Name Services (DNS) provided IP address space.
5. A single connection point from LSCC (Leesburg Campus, Administration
Building, Room 141) to the Internet. Back-up or a redundant connection to
the Internet is encouraged.
6. Responsive proposals shall be a turnkey solution. The awarded contractor
will be solely responsible for installation and support.
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12. Additional requirements:
Assure your proposal includes required submittals as defined in this RFP and
the following items in your reply. Respond by restating the item, then
including your response in the same order they are listed here. Include
diagrams, drawings and other documentation to completely address each
1. Describe exactly what underlying transport technology will be
delivering the Internet connection, (i.e. 100MB Ethernet, DS-3,
Frame, etc.). If your proposal includes running fiber into the LSCC
site(s), explain the topology and redundancy features designed into
the local loop. Also list any vendor provided customer premises
equipment that may be included or used.
2. Where applicable, describe the network configuration of your site and
how LSCC traffic will pass through it. Include network WAN
technologies as well as your local configuration. State the redundancy
features of your network.
3. List the names of all vendors/sub-contractors (if any) which you
will depend upon for LSCC's connection to function properly,
(i.e. local loop provider, your provider, long distance carrier, etc).
Describe the role they will play in the total solution you propose
4. Describe how connections are monitored and how the College will be
alerted if problems are detected.
5. Describe your company’s service and support policy, hours of
operation, response times, functions performed, as well as any
additional costs for additional or enhanced services. What services
are available beyond your base proposal and what are the incremental
6. Describe the process of problem escalation should LSCC encounter
problems with the connection.
7. State your target availability times. Describe your policy for handling
extended outages. The College minimum requirement is 99.98%
availability and one day cost refunds (for fixed price services) for
every 15 minutes of service outage after 4 hours without service after
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13. 8. What is the time required for implementation, of service, upon receipt
of a College purchase order?
9. Completely fill out the pricing table at the end of this document.
6.00 TO BE RESPONSIVE, THIS ENTIRE SECTION #6.00 NEEDS TO
6.01 Name of bidder: _______________________________________
6.02 Primary contact person: Name__________________________
Fax No. (___)________________
6.03 Location of Central Florida:
Sales Office: ___________________________________
Technical Service Offices:___________________________
6.04 Year bidder business started?___/___/___
6.05 Year bidder began providing these types of telecommunication services?
6.06 Year bidder under its current name began providing telecommunication
services as specified herein? Be specific and when? ___/___/____
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14. 6.07 To be responsive, bidders shall list below related references of your
company providing similar services under current company name as
defined in this RFP:
Client Contact Name Phone # # Years of
6.08 Please list below the name of the company that will be providing
Installation, if needed?
Telecommunication service on site?
6.09 How would your company propose the College transition
into a contract with your company, if awarded?
6.10 How many technical telecommunication employees does your company
have in Central Florida? __________________
In Florida?_______ In the USA? _________
6.11 How many miles from Leesburg, Florida is your telecommunication staff
currently located? ______ Miles.
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15. 6.12 Does your proposal fully comply with this RFP’s requirements?
Yes____ No_____ (If no, please describe):
6.13 Does your proposal “exceed” the requirements of this RFP?
Yes____ No_____ (If yes, please describe):
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16. EVALUATION CRITERIA/BASIS OF AWARD:
7.00 The College will review responsive proposals submitted. The proposals
will be evaluated for each criterion as defined herein. The College would
then conduct reference checks of finalist and optionally schedule an
interview with all finalists as deemed in the College’s best interest.
7.01 It is the College’s intent to negotiate with the top ranked bidder of a
satisfactory contract, as deemed in the College’s best interest. If a
satisfactory contract can not be negotiated, negotiations will be formally
terminated. The College then would begin negotiations with the next
ranked bidder until a satisfactory contract can be negotiated and entered
7.10 Listed below are definitions of the Evaluation Criterion used during the
o Installation costs:
The College will review responsive proposals as to the net cost that LSCC may
have to bear, such as; hardware (routers), fiber (local loop), copper (local loop),
permitting, etc., etc. The College will evaluate bidders installation cost proposal
as it relates to the solicited solution(s) and to the degree that your proposal meets
or exceeds the RFP requirements. Note: As stated in 3.12, the College
anticipates waiving most, if not all of the service installation costs pursuant to
State statute 364.515.
o Technical staff qualifications:
The College will review proposals references to the professional qualifications.
Noting the number of full time technical staff with industry certifications, such as,
but not limited to CCNA, CCNP, CCIE and the like.
o Ongoing cost:
The College will review and analyze proposals re-occurring monthly cost to the
College over a 1, 2 and 3 year period.
o Network design:
The College will evaluate proposals for network design, reliability, redundancy,
security, scalability and the like.
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17. o Distance (hops, speed) from Internet backbone:
The College will review proposals and to what extent the proposal covers the
number of router interfaces that are from our POP to the Internet backbone
provider. The College desires to keep Internet hop count and latency with this
service as low as possible.
o Bandwidth availability from LSCC to the Internet backbone:
The College will review proposal submitted for true measurement of bandwidth
from the Leesburg Campus to the Internet backbone.
o Monitoring/support policies and procedures:
The College will review proposals submitted for the ability to remotely view all
live line traffic statistics as well as error statistics based on the proposals meeting
or exceeding the RFP preferred requirements.
o Expandability option/cost:
The College will review proposals for the scalability of the proposed system. As
needs grow at LSCC for this type of service it is important for the College to
understand what expansion options are available and at what cost(s).
o Finalist References
The College will review and contact references (of finalist) provided to quantify if
the reference is truly related to this RFP Scope of Services proposed as well as the
quality of the reference as to your clients satisfaction with services provided to
o RFP Finalist Interview (Optional):
The College reserves the right to conduct interviews of all finalists based entirely
on the College’s discretion.
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18. MINORITY (MBE) OR WOMEN (WBE) OWNED BUSINESS ENTERPRISE
TYPE OF BUSINESS (Check applicable status)
Black Americans (Includes persons having origins in any of
the Black racial groups of Africa)
Hispanic Americans (Includes persons of Mexican, Puerto
Rican, Cuban, Central or South
American or other Spanish cultures or
origins, regardless of race)
Native Americans (Includes Alaskan Natives, American Indians, Aleuts and native
Asian-Pacific Americans (Includes persons whose origins
are from Japan, China, Taiwan,
Korea, Southeast Asia, the
Philippines, Samoa, Guam and
the U.S. Territories of the
Pacific and Northern Mariana’s)
Asian-Indian Americans (Includes persons whose origins are
from India, the Indian Sub-Continent and Pakistan)
Women Owned Business Enterprise
City County State
Certificate Number: _______________________
(State of Florida, Orange County and City of Orlando certification accepted)
NOTE: MBE/WBE are defined as business firms with their principal place of business
located in Central Florida and which are at least fifty-one percent (51%) owned by minority
and/or women group members, or, in the case of a publicly owned business, in which at least
fifty-one percent (51%) of the stock is owned by the minority or women. In addition, the
minority or women owners must exercise actual day-to-day management and control of the
Rev. 1 - 2/2/2007 Lake-Sumter Community College 17
February 2nd, 2007 RFP issue date.
February 9th, 2007 Pre-Bid Meeting.
10:00 A.M. Board Room – Room #210,
Student Services Building,
February 13th, 2007 Deadline to submit written clarification
By Fax - 352-365-3501
Attn: Regina Peeples
By E-mail – email@example.com
February 19th, 2007 Deadline to submit Bid.
February 19th, 2007 Bid opening.
February 22nd, 2007 Board Approval (projected).
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20. 12 Month Term 24 Month Term
Committed Internet Access Installation Internet Access Local Loop Installation
Information Rate Charge Local Loop Charge Total Costs Charge Charge Total Costs
36 Month Term
Committed Internet Access Installation
Information Rate Charge Local Loop Charge Total Costs
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