State of New Hampshire


           State of New Hampshire
            Department of Safety
      MUNICIPAL AGENT AUTOMATI...
State of New Hampshire




New Hampshire Department of Safety
NHDOS RFP 2005-030                   Page 2 of 61   4/11/05
STATE OF NEW HAMPSHIRE
                                  Department of Safety
                    MUNICIPAL AGENT AUTOMATI...
STATE OF NEW HAMPSHIRE
                                  Department of Safety
                    MUNICIPAL AGENT AUTOMATI...
STATE OF NEW HAMPSHIRE
                                Department of Safety
                  MUNICIPAL AGENT AUTOMATION P...
STATE OF NEW HAMPSHIRE
                                Department of Safety
                  MUNICIPAL AGENT AUTOMATION P...
STATE OF NEW HAMPSHIRE
                                Department of Safety
                  MUNICIPAL AGENT AUTOMATION P...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                             Department of Safety
               MUNICIPAL AGENT AUTOMATION PROJECT...
STATE OF NEW HAMPSHIRE
                             Department of Safety
               MUNICIPAL AGENT AUTOMATION PROJECT...
STATE OF NEW HAMPSHIRE
                            Department of Safety
              MUNICIPAL AGENT AUTOMATION PROJECT (...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                                  Department of Safety
                    MUNICIPAL AGENT AUTOMATI...
STATE OF NEW HAMPSHIRE
                                  Department of Safety
                    MUNICIPAL AGENT AUTOMATI...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                                       Department of Safety
                         MUNICIPAL AGEN...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                                      Department of Safety
                        MUNICIPAL AGENT ...
STATE OF NEW HAMPSHIRE
                                Department of Safety
                  MUNICIPAL AGENT AUTOMATION P...
STATE OF NEW HAMPSHIRE
                                                        Department of Safety
                      ...
STATE OF NEW HAMPSHIRE
                            Department of Safety
              MUNICIPAL AGENT AUTOMATION PROJECT (...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
STATE OF NEW HAMPSHIRE
                             Department of Safety
               MUNICIPAL AGENT AUTOMATION PROJECT...
STATE OF NEW HAMPSHIRE
                           Department of Safety
             MUNICIPAL AGENT AUTOMATION PROJECT (MA...
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
Department of Administrative Services
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Department of Administrative Services

  1. 1. State of New Hampshire State of New Hampshire Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements RFP 2005-030 RFP ISSUED ..................................................................................... 4/08/2005 VENDOR CONFERENCE ..............................................1:00 PM EST 04/18/2005 AT: <LOCATION> STATE CONTACT .................................................................... DENNIS ROFFMAN Dennis.roffman@oit.nh.gov (603) 271-0273 CONTRACT TYPE............................................................. STAFF AUGMENTATION PROPOSALS DUE ...............................................................2:30 PM, 5/26/2005 AT: DEPARTMENT OF ADMINISTRATIVE SERVICES, ROOM 102, 25 CAPITOL ST, CONCORD, NH New Hampshire Department of Safety NHDOS RFP 2005-030 Page 1 of 61 4/11/05
  2. 2. State of New Hampshire New Hampshire Department of Safety NHDOS RFP 2005-030 Page 2 of 61 4/11/05
  3. 3. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 TABLE OF CONTENTS 1. Introduction/Scope ................................................................................. 5 1.1 Contract Award .............................................................................................................................................5 1.2 Contract Type ................................................................................................................................................5 1.3 Contract Term................................................................................................................................................5 1.4 Schedule of Events ........................................................................................................................................6 2. Definition of Terms ............................................................................ 6 3. Services, Requirements and Deliverables ............................................. 6 3.1 Services and Requirements............................................................................................................................6 3.2 Deliverables...................................................................................................................................................7 4. Instructions ........................................................................................ 7 4.1 Proposal Submission, Deadline, and Location Instructions..............................................................................7 4.2 Proposal Inquiries ..........................................................................................................................................8 4.3 Vendor Conference........................................................................................................................................8 4.4 Alteration of RFP ..........................................................................................................................................9 4.5 RFP Amendment ...........................................................................................................................................9 4.6 Non-collusion ................................................................................................................................................9 4.7 Validity of Proposal.......................................................................................................................................9 4.8 Property of the State ......................................................................................................................................9 4.9 Confidentiality of a Proposal .........................................................................................................................9 4.10 Public Disclosure.........................................................................................................................................10 4.11 Non-Commitment........................................................................................................................................10 4.12 Proposal Preparation Cost ...........................................................................................................................10 4.13 Oral Presentations/Interviews and Discussion.............................................................................................10 4.14 Required Contract Terms and Conditions ...................................................................................................10 4.15 Award ..........................................................................................................................................................10 4.16 Proposal Submission Requirements ............................................................................................................11 4.17 Proposal Format...........................................................................................................................................11 4.18 Proposal Organization .................................................................................................................................11 4.19 Proposal Content .........................................................................................................................................11 4.19.1 Cover Page...........................................................................................................................................11 4.19.2 Transmittal Form Letter.......................................................................................................................12 4.19.3 Table of Contents.................................................................................................................................14 4.19.4 Section I: Executive Summary ............................................................................................................14 4.19.5 Section II: Glossary of Terms and Abbreviations....................................................................................14 4.19.6 Section III: Responses to Requirements and Deliverables ......................................................................14 4.19.7 Section IV: Corporate Qualifications ..................................................................................................14 4.19.8 Section V: Qualifications of IT Consultant Staff.................................................................................14 4.19.9 Section VI: Cost Proposal....................................................................................................................14 5. Proposal Evaluation Process ............................................................. 15 5.1 Rights of the State in Evaluating Proposals................................................................................................15 5.2 Proposal Evaluation.....................................................................................................................................15 5.2.1 Initial Screening...................................................................................................................................15 5.2.2 Preliminary Evaluation of Proposals and Reference and Background Checks....................................16 5.2.3 Oral Interviews ....................................................................................................................................16 5.2.4 Best and Final Offer (If appropriate) ...................................................................................................16 New Hampshire Department of Safety NHDOS RFP 2005-030 Page 3 of 61 4/11/05
  4. 4. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 5.2.5 Final Evaluation...................................................................................................................................16 6. General Contract Requirements ........................................................ 16 6.1 State of NH Terms and Conditions and Contract Requirements .................................................................16 6.2 Contract Term Dates....................................................................................................................................16 6.3 Non-Exclusive .............................................................................................................................................16 6.4 Vendor Selection .........................................................................................................................................17 6.5 Vendor Responsibilities...............................................................................................................................17 6.6 Project Budget/Price Limitation ..................................................................................................................17 6.7 State Contracts.............................................................................................................................................17 6.8 HIPAA.........................................................................................................................................................17 6.9 Vendor Staff ................................................................................................................................................18 6.10 Warranty ......................................................................................................................................................18 6.11 Administrative Specifications......................................................................................................................19 6.12 Pricing .........................................................................................................................................................20 Appendix A: Background Information ...................................................... 22 A-1 <Department Name> ...................................................................................................................................22 A-2 Office of Information Technology and Technology Status .........................................................................22 A-2.1 Statewide Strategic Information Technology Plan (SSITP) ................................................................22 A-2.2 Technical Architecture.........................................................................................................................23 A-2.3 Future Systems Environment...............................................................................................................23 A-2.4 IT Policy and Standards.......................................................................................................................23 A-3 Related Documents......................................................................................................................................23 A-3.1 Related Documents required ...............................................................................................................23 A-4 State Project Team.......................................................................................................................................24 Appendix B: Minimum Standards for Proposal Consideration .................. 31 Appendix C: Requirements and Deliverables ............................................ 32 C-1 Requirements..............................................................................................................................................32 C-2 Deliverable ..................................................................................................................................................33 C-3 Skills and experience Matrix…………………………………………………………………………………………4 Appendix D: Topics for Mandatory Narrative Responses .......................... 35 Appendix E: Standards for Describing Vendor Qualifications ...... 36 E-1 Required Information on Corporate Qualifications .....................................................................................36 E-2 Candidates for Vendor IT Consultant Staff Roles .......................................................................................36 Appendix F: Pricing Worksheets ...................................................... 38 F-1 Vendor Proposed Position Rates Pricing Worksheet ...................................................................................38 F-2 Future Vendor Rates Pricing Worksheet .....................................................................................................38 Appendix G: General Standards and Requirements....................... 39 G-1 IT Required Work Procedures .....................................................................................................................39 G-2 Computer Access and Use Agreement ........................................................................................................40 G-3 New Hampshire Certificate of Authority or Certificate of Good Standing .................................................42 G-4 State of New Hampshire Terms and Conditions..........................................................................................43 G-5 HIPAA Standards for Privacy – Business Associate Agreement ................................................................52 G-6 Sample Certificate of Vote ..........................................................................................................................58 Appendix H: Terms and Definitions ......................................................... 60 New Hampshire Department of Safety NHDOS RFP 2005-030 Page 4 of 61 4/11/05
  5. 5. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 1. Introduction/Scope The State of New Hampshire is releasing this RFP to procure technical consulting services for system maintenance as well as current product enhancements. The Vendor will be responsible for all aspects of the Department of Safety’s Motor Vehicle Registration and Title System, Municipal Agent Automation Project (MAAP). It is expected that two IT personnel will be required for a minimum of one (1) year. Immediate requirement is for an Applications Developer and System Architect; however, skill requirements are listed also for Data Architects and Business Analysts whose services may be required later in the contract period. Brief skill requirements are shown in Appendices B and E. The current product is a web-based software application based upon JAVA. The ongoing support through bug fixes and feature enhancements needs to integrate seamlessly into the existing MAAP application. The Vendor may employ subvendors to deliver required services subject to the terms and conditions of this RFP including, but not limited to, Section 6: General Contract Requirements herein and Appendix G-4: State of New Hampshire Terms and Conditions of this RFP. The Vendor shall remain wholly responsible for performance of the entire Contract regardless of whether a subvendor is used. The State will consider the Vendor to be the sole point of contact with regard to all contractual matters, including payment of any and all charges resulting from any Contract. 1.1 Contract Award A contract award by the State will be based upon criteria, standards and weighting identified in this RFP. Each Vendor Proposal will be considered as a whole solution, without limitation, including all services proposed, qualifications of the vendor and any subvendors and cost. 1.2 Contract Type The State plans to execute a Not to Exceed (NTE) contract as a result of this RFP. 1.3 Contract Term Time is of the essence. The Vendor shall be fully prepared to commence work by 9/12/05. The Vendor’s initial term will be for three (3) years, with options to extend, at the discretion of the State, up to but not beyond 9/31/2011. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 5 of 61 4/11/05
  6. 6. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 1.4 Schedule of Events The following table provides the Schedule of Events for this RFP through contract finalization and Notice to Proceed. EVENT DATE TIME RFP released to Vendors (on or about) 4/08/05 Vendor inquiry period begins (on or about) 4/08/05 Notification to the State of the number of representatives 4/14/05 attending the Vendor Conference Vendor’s Conference; location identified in General 4/18/05 1:00 PM Instructions, Section 4.3. Vendor inquiry period ends (Final inquiries due) 4/22/05 Final State responses to Vendor inquiries 5/5/05 Final date for Proposal submission 6/2/05 2:30 PM Invitations for oral presentations 6/13/05 Vendor presentations/discussion sessions/interviews, if 6/20/05 necessary Anticipated Contract Finalization 8/15/05 Anticipated Notice to Proceed 9/12/05 2. Definition of Terms The Terms and Definitions, located in Appendix H: Terms and Definitions, apply to this RFP and any resulting contract. 3. Services, Requirements and Deliverables 3.1 Services and Requirements The State seeks to procure experienced IT consultants for this Contract. Each Proposal must present personnel that possess the required experience and services listed in Appendix C 1. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 6 of 61 4/11/05
  7. 7. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 3.2 Deliverables For this Staff Augmentation RPF the main deliverable is fully qualified IT individual(s) to engage in the activities as described in Appendix C, with the experience as defined in Appendix C, working on site for full business days on projects as directed by the State Project Manager. Initial requirement is for Application Developers and Systems Architects; however, the Department of Safety is interested in all job categories described in Appendix F Table F-1. Specific resumes and prices are requested for all positions. (See Appendix C 2 for Deliverable details) 4. Instructions 4.1 Proposal Submission, Deadline, and Location Instructions Proposals submitted in response to this RFP must be received by the Department of Administrative Services, Bureau of Purchase and Property, no later than the time and date specified in Section 1.4: Schedule of Events. Proposals must be addressed to: State of New Hampshire Bureau of Purchase and Property c/o Robert Lawson 25 Capitol Street, 1st Floor Concord, New Hampshire 03301 Cartons containing Proposals must be clearly marked as follows. STATE OF NEW HAMPSHIRE DEPARTMENT OF SAFETY RESPONSE TO DEPARTMENT OF SAFETY RFP 2005-030 MUNICIPAL AGENT AUTOMATION PROJECT Late submissions will not be accepted and will remain unopened. Delivery of the Proposals shall be at the Vendor’s expense. The time of receipt shall be considered when a Proposal has been officially documented by the Department of Administrative Services, in accordance with its established policies, as having been received at the location designated above. The Department of Administrative Services accepts no responsibility for mislabeled mail. Any and all damage that may occur due to shipping shall be the Vendor’s responsibility. All Proposals submitted in response to this RFP must consist of one (1) original and five (5) clearly identified copies of the Proposal, including all required attachments, and one (1) electronic copy on CD Rom in MS WORD format, accompanied by the transmittal letter described in Section 4.19.2: Transmittal Letter, herein. The original and all copies shall be bound separately, delivered in sealed containers, and permanently marked as indicated above. One (1) copy of the Proposal Transmittal Letter shall be signed by an official authorized to legally bind New Hampshire Department of Safety NHDOS RFP 2005-030 Page 7 of 61 4/11/05
  8. 8. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 the Vendor and shall be marked “ORIGINAL.” A Vendor’s disclosure or distribution of its Proposal other than to the State will be grounds for disqualification. 4.2 Proposal Inquiries All inquiries concerning this RFP including, but not limited to, requests for clarifications, questions, and any changes to the RFP, shall be emailed, citing the RFP title, RFP number, Page, Section, and Paragraph and submitted to the following RFP Point of Contact: Dennis Roffman, IT Manager NH Department of Safety Office of Information Technology, Agency Software Division 33 Hazen Drive Concord, NH 03305 Telephone: (603) 271-0273 E-Mail: dennis.roffman@oit.nh.gov Vendors are encouraged to submit questions via e-mail; however, the State assumes no liability for assuring accurate/complete e-mail transmission/receipt and is not responsible to acknowledge receipt. Inquiries must be received by the State’s RFP Point of Contact (see above) no later than the conclusion of the Vendor Inquiry Period (see Section 1.4: Schedule of Events). Inquiries received later than the conclusion of the Vendor Inquiry Period shall not be considered properly submitted and will not be considered. The State intends to issue official responses to properly submitted inquiries on or before the date specified in Section 1.4: Schedule of Events; however, this date may be subject to change at the State’s discretion. The State may consolidate and/or paraphrase questions for sufficiency and clarity. The State may, at its discretion, amend this RFP on its own initiative or in response to issues raised by inquiries, as it deems appropriate. Oral statements, representations, clarifications or modifications concerning the RFP shall not be binding upon the State. Official responses will be made in writing. 4.3 Vendor Conference A non-mandatory Vendor Conference will be held at the following location as identified in Section 1.4: Schedule of Events: 33 Hazen Drive, Concord, NH 03305 (First Floor Conference Room) Vendors are requested to RSVP via e-mail by the date identified in Section 1.4: Schedule of Events, indicating the number of individuals (maximum of three) who will attend the Vendor Conference. Vendors will have an opportunity to ask questions about the RFP, and the State will make a reasonable attempt to answer questions it deems appropriate. Questions may include, without limitation, a request for clarification of the RFP; a request for changes to the RFP; suggestions or New Hampshire Department of Safety NHDOS RFP 2005-030 Page 8 of 61 4/11/05
  9. 9. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 changes to the RFP that could improve the RFP competition or lower the offered price; and to review any applicable documentation. Vendors are encouraged to email inquiries at least twenty-four (24) hours prior to the Vendor Conference. No responses will be given prior to the Vendor Conference. Oral answers will not be binding on the State. The State’s final response to Vendor inquiries, and any requested changes to terms and conditions raised during the Vendor Inquiry Period, will be e-mailed/ mailed by the date specified as the Final State responses to Vendor Inquiries as specified in Section 1.4: Schedule of Events. Vendors are responsible for any and all costs associated with attending the Vendor Conference. 4.4 Alteration of RFP The original RFP document is on file with the State of New Hampshire, Department of Administrative Services. Vendors are provided an electronic version of the Request for Proposal (RFP). Any alteration to this RFP or any file associated with this RFP is prohibited. Any such changes may result in a Proposal being rejected. 4.5 RFP Amendment The State reserves the right to amend this RFP at its discretion, prior to the Proposal submission deadline. In the event of an amendment to this RFP, the State, at its sole discretion, may extend the Proposal submission deadline, as it deems appropriate. 4.6 Non-collusion The Vendor’s signature on a Proposal submitted in response to this RFP guarantees that the prices, terms and conditions, and services quoted have been established without collusion with other vendors and without effort to preclude the State from obtaining the best possible competitive Proposal. 4.7 Validity of Proposal Proposals must be valid for one hundred and eighty (180) days following the deadline for submission of Proposals in Section 1.4: Schedule of Events, or until the effective date of any resulting contract, whichever is later. 4.8 Property of the State All material received in response to this RFP shall become the property of the State and will not be returned to the Vendor. Regardless of the Vendor selected, the State reserves the right to use any information presented in a Proposal. 4.9 Confidentiality of a Proposal A Proposal must remain confidential until the effective date of any resulting contract as a result of this RFP. A Vendor’s disclosure or distribution of Proposals other than to the State will be grounds for disqualification. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 9 of 61 4/11/05
  10. 10. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 4.10 Public Disclosure Subject to applicable law or regulations, the content of each Vendor’s Proposal shall become public information upon the effective date of any resulting contract. 4.11 Non-Commitment Notwithstanding any other provision of this RFP, this RFP does not commit the State to award a contract. The State reserves the right, at its sole discretion, to reject any and all Proposals, or any portions thereof, at any time; to cancel this RFP; and to solicit new Proposals under a new acquisition process. 4.12 Proposal Preparation Cost By submitting a Proposal, a Vendor agrees that in no event shall the State be either responsible for or held liable for any costs incurred by a Vendor in the preparation of or in connection with the Proposal, or for work performed prior to the Effective Date of a resulting contract. 4.13 Oral Presentations/Interviews and Discussion The State reserves the right to require Vendors to make available for oral presentations/interviews the IT consultants proposed. Any and all costs associated with oral presentations/interviews shall be borne entirely by the Vendor. 4.14 Required Contract Terms and Conditions By submitting a Proposal, the Vendor agrees that the State of New Hampshire Terms and Conditions, contained in Appendix G: General Standards and Requirements, shall form the basis of any contract resulting from this RFP. In the event of any conflict between the State’s Terms and Conditions and any portion of the Vendor’s Proposal, the State’s Terms and Conditions shall take precedence and supersede any and all such conflicting terms and conditions contained in the Vendor’s Proposal. 4.15 Award The State plans to execute a Not to Exceed contract, administered by the Department of Administrative Services, on behalf of the Department of Safety as a result of this RFP. Although the preferred solution is a single company that can supply consultants with the requisite skills and experience as well as depth of experience that selected IT consultants can draw upon, and consultants with complimentary skill sets, the State reserves the right, at its discretion, to select personnel from one or more vendors as a result of this RFP. The State also reserves the right, at its discretion, to award a contract by item, part or portion of an item, group of items, or total Proposal. If a contract is awarded, the Vendor must obtain written consent from the State before any public announcement or news release is issued pertaining to any contract award. Such permission, at a minimum, will be dependent upon approval of the contract by Governor and Council of the State of New Hampshire. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 10 of 61 4/11/05
  11. 11. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 4.16 Proposal Submission Requirements Vendors are permitted to submit multiple Proposals in response to this RFP. 4.17 Proposal Format Proposals should follow the following format: • A Proposal should be provided in a three-ring binder. • A Proposal should be printed on white paper with dimensions of 8.5 by 11 inches with right and left margins of one (1) inch. • A Proposal should use Times New Roman font with a size of eleven (11). • Each page of a Proposal must include a page number and the number of total pages and identification of the vendor in the page footer. • Each Section of the Proposal should be separated by tabs. Exceptions for paper and font sizes are permissible for: Graphical exhibits, which may be printed on white paper with dimensions of 11 by 17 inches; and Material in appendices. 4.18 Proposal Organization Proposals should adhere to the following outline and must not include items not identified in the outline. • Cover Page • Transmittal Letter • Table of Contents • Section I: Executive Summary • Section II: Glossary of Terms and Abbreviations • Section III: Responses to Requirements and Deliverables (If you want to separate requirements/deliverables by Priority 1, 2 and 3, add sections here) • Section IV: Corporate Qualifications • Section V: Qualifications of IT Consultant Staff • Section VI: Cost Proposal 4.19 Proposal Content 4.19.1 Cover Page The first page of the Vendor’s Proposal must be a cover page containing the following text: STATE OF NEW HAMPSHIRE Department of Safety RESPONSE TO MUNICIPAL AGENT AUTOMATION PROJECT MAINTENANCE AND ENHANCEMENTS New Hampshire Department of Safety NHDOS RFP 2005-030 Page 11 of 61 4/11/05
  12. 12. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 RFP 2005-030 The cover page must also include the Vendor’s name, contact person, contact telephone number, address, city, state, zip code, fax number and e-mail address. 4.19.2 Transmittal Form Letter The Vendor must submit a signed Transmittal Form Letter with their response using the Transmittal Form Letter Template provided herewith. Any alteration to this Transmittal Form Letter is prohibited. Any such changes will result in a Proposal being rejected. Remainder of this page intentionally left blank New Hampshire Department of Safety NHDOS RFP 2005-030 Page 12 of 61 4/11/05
  13. 13. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 State of New Hampshire Proposal Transmittal Form Letter Company Name___________________________________ Address_________________________________________ ________________________________ To: NH Department of Safety Point of Contact: Dennis Roffman Telephone (603) 271-0273 Email: dennis.roffman@oit.nh.gov RE: Proposal Invitation Name: Municipal Agent Automation Project (MAAP) Maintenance & Enhancements Proposal Number: RFP 2005-030 Proposal Opening Date and Time: May 26, 2005 at 2:30 PM Dear Sir: Company Name: _________________________ hereby offers to sell to the State of New Hampshire the services indicated in RFP NH Department of Safety 2005-030 Municipal Agent Automation Project at the price(s) quoted in Vendor Response Section VI: Cost Proposal, and Appendix F, in complete accordance with all conditions of this RFP and all specifications set forth in the RFP and in the State of New Hampshire Terms and Conditions outlined in RFP Section 6 and Appendix G-4. Company Signor: ____________________________ is authorized to legally obligate Company Name: __________________. We attest to the fact that: The company has reviewed and agreed to be bound by all RFP terms and conditions including, but not limited to, the State’s Terms and Conditions in Appendix G-4 and Contract Requirements in Section 6, which shall form the basis of any Contract resulting from this RFP; The proposal is effective for a period of 180 days. That the prices quoted in the proposal were established without collusion with other eligible vendors and without effort to preclude the State of New Hampshire from obtaining the best possible competitive price; and The Vendor has read this RFP and subsequent amendments (addendum), including the following: (If appropriate) Addendum 1 __Dated:__________________ Addendum 2 __Dated:__________________ Our official point of contact is _____________________, Title ___________________ Telephone_____________________________, Email_______________________________ Authorized Signature Printed ________________________________________ Authorized Signature _____________________________________________ Important Note: Vendors are provided an electronic version of the RFP Transmittal Letter. Any alteration to this Transmittal Letter template is prohibited. Any such changes will result in a Proposal being rejected. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 13 of 61 4/11/05
  14. 14. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 4.19.3 Table of Contents The Vendor must provide a table of contents with corresponding page numbers relating to its Proposal. The table of contents must conform to the outline provided in Section 4.18: Proposal Organization, but should provide greater detail, e.g., numbering, level of detail. 4.19.4 Section I: Executive Summary The Executive Summary, which must not exceed five (5) pages, must identify how the Vendor satisfies the minimum standards for consideration, which are described in Appendix B: Minimum Standards for Proposal Consideration, to this Request for Proposals. The executive summary will also provide an overview of the Vendor’s proposed solution and services. Vendors are encouraged to highlight those factors that they believe distinguish their Proposal. 4.19.5 Section II: Glossary of Terms and Abbreviations The Vendor must provide a glossary of all terms, acronyms and abbreviations used in its Proposal. 4.19.6 Section III: Responses to Requirements and Deliverables Requirements are provided in Appendix C: Requirements and Deliverables for this RFP. Requirements describe specific features that the State is seeking in this RFP document. 4.19.7 Section IV: Corporate Qualifications Section IV should provide corporate qualifications of all firms proposed to participate in the project. Specific information to be provided is described in Section E-1: Required Information on Corporate Qualifications of Appendix E: Standards for Describing Vendor Qualifications. 4.19.8 Section V: Qualifications of IT Consultant Staff To evaluate qualifications of IT consultant staff, the State will consider the experience and qualifications of candidates proposed. Section V must be used to provide this required information. Specific information to be provided is described in Appendix E: Standards for Describing Vendor Qualifications, Section E-2 Candidates for IT Consultant Staff Roles. 4.19.9 Section VI: Cost Proposal The Cost Proposal must include the following: • A Vendor Proposed Position Rates Pricing Worksheet prepared using the format provided in Table F-1 of Appendix F: Pricing Worksheets and any discussion necessary to ensure understanding of data provided. • A Future Vendor Rates Pricing Worksheet prepared using the format provided in Table F-2 of Appendix F: Pricing Worksheets and any discussion necessary to ensure understanding of data provided. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 14 of 61 4/11/05
  15. 15. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 5. Proposal Evaluation Process The State will use a scoring scale of 100 points, which shall be applied to the solution as a whole. Points will be distributed among four (4) factors: a. 15 points - Proposed Vendor’s experience in registration and titling systems; b. 20 points - Vendor’s reputation and viability; c. 35 points – Candidate’s personnel qualifications in required skills; and d. 30 points - Pricing/Rates 100 points - Total Possible Score. The State is interested in five (5) job categories as defined in Appendix C-1b but initially plan to hire two consultants. These consultants (known here and after as active positions) will be chosen from three of the five categories: Senior Developer, Junior Developer and Systems Architect. The State will review the resumes from the remaining categories (Data Architect and Business Analyst). Even though the State will not initially hire the consultants represented by these resumes, they establish a depth of knowledge and experience, which characterize the company and represent a potential resource and source of advice for the consultants hired. Eighty percent (80%) of the weighting for factors a. and c. above will be allocated to the candidates chosen by the State to compete for the active positions. Twenty percent (20%) of the weighting will be allocated based upon the quality of the other submitted resumes. 5.1 Rights of the State in Evaluating Proposals The State reserves the right to: a. Consider any source of information in evaluating Proposals; b. Omit any planned evaluation step if, in the State’s view, the step is not needed; c. At its sole discretion, reject any and all Proposals at any time; and d. Open Contract discussions with the second highest scoring Vendor, if the State is unable to reach an agreement on Contract terms with the highest scoring Vendor or if the State chooses to hire multiple vendors. 5.2 Proposal Evaluation The State plans to use the following process: • initial screening; • preliminary evaluation of the Proposals and reference checks; • oral interviews; • best and final offer (BAFO), if appropriate; and • final evaluation of Proposals. 5.2.1 Initial Screening The State will conduct an initial screening step to verify Vendor compliance with submission requirements and to confirm that the Proposal satisfies the following: • Submission requirements are addressed in Section 4: Instructions. • Minimum standards are defined in Appendix B: Minimum Standards for Proposal Consideration. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 15 of 61 4/11/05
  16. 16. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 • Agreement to the State’s Terms and Conditions and provisions as defined in the RFP without exception. A Proposal that fails to satisfy either submission requirements or minimum standards may be rejected without further consideration. 5.2.2 Preliminary Evaluation of Proposals and Reference and Background Checks The State will establish an evaluation team to evaluate Proposals, conduct reference checks, and background checks. 5.2.3 Oral Interviews Preliminary scores from the evaluation of the Proposals will be used to select Vendors to invite to oral interviews. The purpose of oral interviews is to clarify and expound upon information provided in the written Proposals. For each invited Vendor, an oral interview of their candidates will last up to one hour for each candidate interviewed. A highly structured agenda will be used for oral interviews to ensure standard coverage of each invited Vendor. Information gained from oral interviews will be used to refine scores assigned from the initial review of the Proposals. 5.2.4 Best and Final Offer The state reserves the right to request a Best and Final Offer. 5.2.5 Final Evaluation The State will conduct final evaluations as a culmination of the entire process of reviewing Vendor Proposals and information gathering. 6. General Contract Requirements 6.1 State of NH Terms and Conditions and Contract Requirements The contract requirements set forth in Section 6: General Contract Requirements, herein and the State of New Hampshire Terms and Conditions contained in Appendix G-4 shall constitute the basis for any contract resulting from this RFP. 6.2 Contract Term Dates See Section 1.3: Contract Term 6.3 Non-Exclusive Any resulting contract from this RFP will be a non-exclusive contract. The State reserves the right, at its discretion, to retain other vendors to provide any of the services identified under this procurement. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 16 of 61 4/11/05
  17. 17. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 6.4 Vendor Selection Each Proposal will be evaluated and considered with regard to the services proposed, qualifications of the vendor and any subcontractors, experience and qualifications of proposed candidates and cost. The State will issue an intent to award letter to a Vendor based on these evaluations. Should the State be unable to reach agreement with the Vendor during Contract discussions, the State may then undertake Contract discussions with the second preferred vendor and so on. Such discussions may continue at the sole option of the State, until an agreement is reached, or all proposals are rejected. 6.5 Vendor Responsibilities The Vendor shall be solely responsible for meeting all requirements and terms and conditions specified in this RFP, its Proposal, and any resulting contract, regardless of whether or not it proposes to use any subvendor. The Vendor may subcontract services subject to the RFP, including but not limited to, the terms and conditions in Section 6: General Contract Requirements herein and Appendix G-4: State of New Hampshire Terms and Conditions. The Vendor must submit with its Proposal all information and documentation relating to the subvendor necessary to fully respond to the RFP, which must include terms and conditions consistent with this RFP. The Vendor shall remain wholly responsible for performance of the entire Contract regardless of whether a subvendor is used. The State will consider the Vendor to be the sole point of contact with regard to all contractual matters, including payment of any and all charges resulting from any Contract. 6.6 Project Budget/Price Limitation The State has funds budgeted for this project, subject to Section 2: Conditional Nature of Contract of the State of New Hampshire Terms and Conditions contained in Appendix G -4: State of New Hampshire Terms and Conditions. 6.7 State Contracts The State of New Hampshire intends to use, wherever possible, existing statewide software and hardware contracts to acquire supporting software and hardware. 6.8 HIPAA The State intends to protect the privacy and provide for the security of any protected health information disclosed to the Vendor in accordance with the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191 (“HIPAA”) and any other applicable laws or regulations. To the extent HIPAA applies, the Vendor shall at no additional cost to the State, enter into Contractual agreements with the State required to comply with HIPAA, as applicable and deemed necessary by the State, including but not limited to a Business Associate Agreement New Hampshire Department of Safety NHDOS RFP 2005-030 Page 17 of 61 4/11/05
  18. 18. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 (BA) substantially in the form attached hereto as Appendix-5, as applicable and deemed necessary by the State. If HIPAA applies and the parties are unable to reach agreement on the BA, the State may reject the vendor at its sole discretion and proceed with Vendor selection in accordance with Section 1, Vendor Selection, of this RFP. 6.9 Vendor Staff In the Proposal, the Vendor shall assign and identify proposed IT Consultant Staff in accordance with the schedule, the requirements and deliverables of Appendix C: Requirements and Deliverables. Any changes to the Vendor’s IT Consultant Staff shall require the prior written justification submitted by the Vendor, and prior written approval of the State. State approvals for changes in the Vendor’s IT Consultant Staff will not be unreasonably withheld. Replacement IT Consultant Staff shall have comparable or greater skills with regard to performance of the work as the staff being replaced and subject to the provisions of this RFP and any resulting Contract. Notwithstanding any provision in this RFP, or any resulting Contract to the contrary, the State shall have the option to terminate the Contract, at its discretion, if the State is dissatisfied with any of the proposed IT consultants. The State reserves the right to require removal or reassignment of the Vendor’s IT Consultant Staff found unacceptable to the State. In this situation replacement staff will be non-billable for their first 80 hours of work. The intention is to offset the required learning curve and loss in productivity. The State may conduct reference and background checks on the Vendor’s IT Consultant Staff. The State reserves the right to reject the Vendor’s IT Consultant Staff as a result of such reference checks. 6.10 Warranty 6.10.1 Services The Vendor shall warrant that all services to be provided under the Contract will be provided expediently and in a professional manner in accordance with the RFP; and that Services will comply with OIT Performance Standards available upon Contract award. 6.10.2 Personnel The Vendor shall warrant that all personnel engaged in the services shall be qualified to perform the services, and shall be properly licensed and otherwise authorized to do so under all applicable laws. 6.10.3 Warranty Period The Vendor shall warrant all services and personnel, engaged under Contract as a result of the RFP, for the duration of the Contract period. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 18 of 61 4/11/05
  19. 19. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 6.11 Administrative Specifications 6.11.1 Reasonable Travel Expenses The Vendor must assume all travel and related expenses. All labor rates will be “fully loaded”, including, but not limited to: • Meals; • Hotel; • Airfare; • Car rentals; • Car mileage; and • Out-of-pocket expenses. 6.11.2 Shipping and Delivery Fee Exemption The State will not pay for any shipping or delivery fees unless specifically itemized in the Contract. 6.11.3 Project Workspace and Office Equipment The State Agency will work with the Vendor to determine the requirements for providing all necessary workspace and office equipment, including desktop computers for the Vendor’s staff. If a Vendor has specific requirements, they must be included in the Vendor’s proposal. 6.11.4 Access/Cooperation As applicable, and subject to the applicable laws and regulations, the State will provide the Vendor with access to all program files, libraries, personal computer-based systems, software packages, network systems, security systems, and hardware as required completing the Contracted IT Services. The State will use reasonable efforts to provide approvals, authorizations, and decisions reasonably necessary to allow the Vendor to perform its obligations under the Contract. 6.11.5 State-Owned Documents and Copyright Privileges The Vendor shall provide the State access to all State-owned documents, materials, reports and other work in progress relating to this RFP. Upon expiration or termination of the Contract with the State, the Vendor shall turn over all State-owned documents, material, reports, and work in progress relating to this RFP to the State at no additional cost to the State. Documents must be provided in both printed and electronic format. 6.11.6 Intellectual Property The State shall hold ownership, title, and rights in any Custom Software developed in connection with the performance of obligations under the Contract, or modifications to the software and their associated documentation. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 19 of 61 4/11/05
  20. 20. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 The Vendor shall be free to use its general knowledge, skills, experience, and any other ideas, concepts, know-how, and techniques that are acquired or used in the course of its performance under the Contract. 6.12 Pricing 6.12.1 Pricing The Vendor must provide, within the fixed rate for IT Consultant services, pricing for each individual skill level proposed. A worksheet is provided in Appendix F-1, Table F- 1: Vendor Proposed Position Rates Pricing Worksheet. 6.12.2 Invoicing The Vendor shall submit correct invoices to the State for all amounts to be paid by the State. All invoices submitted must meet with the approval of the State and said approval shall not be unreasonably withheld. The Vendor shall only submit invoices for Services as permitted by the Contract. Invoices must be in a format as determined by the State and contain detailed information, including without limitation: itemization of each Service and identification of the Service for which payment is sought. 6.12.3 Overpayments to the Vendor The Vendor shall promptly, but no later than fifteen (15) business days, pay the State the full amount of any overpayment or erroneous payment upon notice. 6.12.4 Credits The State may apply credits due to the State against the Vendor’s invoices with appropriate information attached. 6.12.5 Records Retention and Access Requirements The Vendor shall agree to the conditions of all applicable State laws and regulations, which are incorporated herein by this reference, regarding retention and access requirements relating to all records relating to the Contract. The record retention policies of this agreement shall be consistent with the Federal Acquisition Regulations (FAR) Subpart 4.7 Contractor Records Retention except where they are in conflict with State laws and regulations. The Vendor shall also agree to the following: The Vendor and any of its subcontractors shall maintain books, records, documents and other evidence of accounting procedures and practices which properly and sufficiently reflect all direct and indirect costs invoiced in the performance of the Contract. The Vendor and its subcontractors shall retain all such records for three (3) years after the final payment on the Contract. Records relating to any litigation matters regarding the Contract shall be kept for one year following the termination of litigation, including all appeals if the litigation does not terminate within six (6) years from the date of expiration or termination of the Contract. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 20 of 61 4/11/05
  21. 21. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 Upon prior notice and subject to reasonable time frames, all such records shall be subject to inspection, examination, audit and copying by personnel so authorized by the State and federal officials so authorized by law, rule, regulation or Contract, as applicable. During the term of this Contract, access to these items will be provided within Merrimack County of the State of New Hampshire, unless otherwise agreed by the State. Delivery of and access to such records will be at no cost to the State during the three (3) year period after the Contract term or six (6) year term following litigation. The Vendor shall include the records retention and review requirements of this section in any of its subcontracts. The State agrees that books, records, documents, and other evidence of accounting procedures and practices related to the Vendor’s cost structure and profit factors shall be excluded from the State’s review unless the cost or any other material issued under the Contract is calculated or derived from these factors. 6.12.6 Accounting Requirements The Vendor shall maintain an accounting system in accordance with generally accepted accounting principles. The costs applicable to the Contract shall be ascertainable from the accounting system. 6.12.7 Contract Security/Performance Bond NOT APPLICABLE 6.12.8 Project Holdback NOT APPLICABLE Remainder of Page intentionally left blank New Hampshire Department of Safety NHDOS RFP 2005-030 Page 21 of 61 4/11/05
  22. 22. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 Appendix A: Background Information A-1 The Department of Safety The multi-faceted mission of the Department of Safety encompasses protection of the lives and safety and preservation of the quality of life of New Hampshire citizens and visitors to our state on the highways, on the waterways, and in their homes and businesses. The DOS enforces motor vehicle and highway safety laws, criminal laws, commercial vehicle regulations, fire safety, building and equipment safety laws and regulations, and boating safety laws and rules. We also provide enhanced 911 emergency ommunications statewide, and are responsible for homeland safety and emergency management activities. For further details and history please review http://www.nh.gov/safety The mission and vision statements are consistent with the overall goal for the State’s MAAP Project. This goal is to continue to provide a MAAP application that enables the State to make improvements to existing business “systems” through advancements in services processes, and technology offerings. “Systems” in this case extend beyond software applications running on hardware platforms. Processes, practices, procedures, relationships, skills and attitudes work together to make up business “systems”. All of these are impacted when implementing changes to the MAAP System. The work performed by the resources provided in this RFP will be closely managed by a State OIT Team Leader/ Project Leader. These vendor resources will be integrated into State IT project teams. Mentoring and knowledge transfer to State IT workers is critical. These vendor resources must adhere to all required project standards as well as the State approved life cycle methodology that will be provided to each resource immediately upon reporting to work. Vendor resources must accurately estimate the scope of their assigned work and provide that information to their Team Leader/Project Leader on an as needed basis. These resources will be required to act as business professionals and communicate effectively with all levels of users and IT personnel. The MAAP System is a bread and butter operational system to service registration and titling functions for the Department of Safety. The system services 400-450 users from both State locations as well as 84 municipalities throughout New Hampshire. Due to the shortage of OIT personnel with the requisite skills necessary to support this critical application, OIT must augment their staff according to provide maintenance support as well as business enhancements for the Department of Safety. A-2 Office of Information Technology and Technology Status The Vendor IT consultant staff will work in cooperation with the New Hampshire Office of Information Technology (OIT). Created in the summer of 2003, OIT oversees implementation of all statewide information technology activities. A-2.1 Statewide Strategic Information Technology Plan (SSITP) The Office of Information Technology recently published a State of New Hampshire four (4) year Statewide Strategic Information Technology Plan (SSITP) 2004-07. The October 2003 SSITP 2004-07 contains the vision, goals, and strategy for the electronic delivery of government services on the Internet and details future e-government direction New Hampshire Department of Safety NHDOS RFP 2005-030 Page 22 of 61 4/11/05
  23. 23. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 and implementation strategy. The SSITP 2004-07 helps government leaders anticipate and respond to significant external changes, accelerates IT learning across state agencies, and leverages investments in information technology across State agencies. A-2.2 Technical Architecture Components of the State’s technical architecture include: State Network Environment: The State operates ten (10) independent, wide-area networks using frame relay technology. Some State agencies support their own networks, some out-source the support, and some use the resources of another agency. Internet Access: All State agencies are connected to the State’s intranet, New Hampshire State Unified Network (NH SUN). This WAN provides access to e-mail, the Internet and the State’s financial applications. Some agencies have their own Internet service providers in addition to NH SUN. Electronic Payment Processing: Paymentech of Salem, New Hampshire, provides credit card processing services for the State. Most electronic credit card transactions are processed through the State’s payment engine. Transactions are sent to the credit card processor via name/value pairs or XML format. The State will be using credit card processing services including all methods of remittance: manual, telephone, or electronic. A-2.3 Future Systems Environment Future design and development efforts should conform to the emerging environment as defined by current information technology initiatives, the Statewide Strategic Information Technology Plan 2004-07, and the State’s e-Government Architecture Plan. This environment is end user centric, utilizing the Internet and Web whenever possible, promoting electronic transactions, and centralized common services (security, e-payment, content search), where possible. A-2.4 IT Policy and Standards The Vendor shall abide by all the applicable State of New Hampshire policies and standards, e.g., password standard. The State of New Hampshire Office of Information Technology (OIT) policies and standards will be provided upon Contract award. A-3 Related Documents A-3.1 Related Documents required . a. Certificate of Good Standing/Authority (Dated after April of the current year and available from the Office of the Secretary of State by calling (603) 271-3244 or (603) 271-3246. Forms are also available on: www.state.nh.us/sos/corporate/index.htm) b. Certificate of Vote (Appendix G-6) New Hampshire Department of Safety NHDOS RFP 2005-030 Page 23 of 61 4/11/05
  24. 24. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 c. Proof of Insurance Compliance with Appendix G-4: State of New Hampshire Terms and Conditions, Section 14: Insurance. A-4 –MAAP Environment Our MAAP application hardware environment consists of multiple HP Unix servers designed into a high availability clustered environment. The motor vehicle application is WEB enabled and includes all automobile registration and title business functions. The application utilizes J2EE technologies including Java, EJBs, Servlets, STRUTS, and JSP components. BEA WebLogic is utilized for the J2EE application server and Oracle for the database. UML, HTML, XML, Javascript, Togethersoft, and Oracle stored procedures, triggers, and functions have been utilized. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 24 of 61 4/11/05
  25. 25. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 1 List of Software Product/Tools/Libraries Required The following is the list of software tools for use during different phases of the development life cycle: Legends for Audience column Legends for License Type DBA – Database Administrator C – Commercial JD – Java Developer O – Open Source RD – Reports Developer RE – Release Engineer All – Applies to everyone # Tool Purpose Version Audience License Type 1 Actuate Designer Used for designing the actuate 7.0 RD C Actuate iServer reports RE 2 Adobe Used for viewing the PDF files Any All O 3 Apache Ant An open-source Java based build 1.6.1 JD O tool RE 4 Apache Commons Net Used for performing FTP 1.1 RE O operation from the Ant scripts 5 Apache log4j Logging Application Messages 1.2.8 JD O 6 Apache Struts An open-source framework that 1.1 JD O allows creating application architectures based on the Model-View-Controller (MVC) design pattern 7 Apache Xalan Used for applying XSLT from 2.5.2 RE O ant for promoting files 8 Apache Xerces Used for parsing and validating 2.4 JD O incoming Vendor XML requests. 9 Applet MAC Used for the Applet-JavaScript 1.3.1_08 JD O Detection communication needed in MAC detection applet 10 BEA WebLogic Platform for developing and 7.0 SP5 JD C Server deploying J2EE application RE 11 CA CCI NT Used by IDMS Proxy server for 1.1.6 All C communicating with Mainframe 12 CA Erwin Used for data modeling 4.1.2208 DBA C 13 CA IDMS JDBC JDBC driver for accessing the 5.00 JD C Driver IDMS database RE 14 CA IDMS Server IDMS Proxy Server 5.00 All C 15 CA IDMS Visual Powerful GUI Tool for 2.0 DBA C DBA performing DBA type operations in IDMS 16 CA IDMS Visual GUI tool for executing IDMS 1.3 All C Express specific SQL statements 17 HTML Kit Used for creating HTML and Build 292 JD O JSP file 18 MS Internet Explorer Browser for accessing the 6.0 All C MAAP application 19 MS Office Used for generating and viewing Any All C New Hampshire Department this page The remainder of of Safety intentionally left blank NHDOS RFP 2005-030 Page 25 of 61 4/11/05
  26. 26. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 New Hampshire Department of Safety NHDOS RFP 2005-030 Page 26 of 61 4/11/05
  27. 27. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 20 MS Visio Used for creating architectural Any All C drawing 21 MS VSS Used for source control and 6.0 All C configuration management activities 22 Netscape Browser for accessing the 7.0 All O MAAP application 23 Oracle 9i Client Used for accessing the Oracle 9.2.0.4.0 All C database using SQL Plus application 24 Oracle Enterprise Powerful GUI Tool for 9.2.0.4.0 DBA C Manager performing DBA type operations Oracle 9i in Oracle 25 Oracle JDBC Driver JDBC driver for accessing the 9.2.0.4.0 JD C Oracle database RE 26 Putty Implementation of Telnet and 0.56 All O SSH for Win32 and Unix platforms 27 Sourceforge Development tool to help 3.1 JD O Checkstyle programmers write Java code RE that adheres to a coding standard. 28 Sourceforge FileZilla It is a powerful FTP-client for 2.2.9 All O Windows operating system. 29 Sourceforge JIBX It is a framework for binding Beta 3a JD O XML data to Java objects. It is used by MAAP application for marshalling and un-marhsalling incoming Vendor and SPOTS XML requests. 30 Sourceforge Utility for automatically 1.1 JD O TLDDOC generating javadoc-style RE documentation for JSP Tag Libraries. It accepts a set of tag libraries as input, and generates a set of HTML files as output. 31 Sourceforge It is a tool for visual difference 2.2 All O WinMerge display and merging, for both files and directories. Unicode support. Flexible syntax coloring editor. Windows Shell integration. Regexp filtering. Side-by-side line difference and in-line word difference visualization. 32 SUN Java 2 Runtime Java runtime required for 1.4.2_04 All O Environment execution of Applets 33 Toad Intuitive graphical user interface 6.3.11.1 All O to Oracle. This version of the software expires every 60 days. So after every 60 days the DBA makes the new version available to the team. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 27 of 61 4/11/05
  28. 28. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 34 Together Control It is a powerful code-centric 6.0.1 JD C Center modeling solution for software developers that significantly reduces application complexity through the use of UML class and sequence diagrams 35 HP or GCC ANSI C Used for compiling the JNI class Any ANSI JD (UNI GCC - O Compiler that interfaces with Unix System Version Developer) queues New Hampshire Department of Safety NHDOS RFP 2005-030 Page 28 of 61 4/11/05
  29. 29. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 MAAP Production Environment Hayes Building via Fiber Connection Active / Passive Mainframe IDMS w/ SQL Server Option 192.168.4.231 Load Balancer Load Balancer FTP Outbound Only Cisco Local Director Cisco Local Director APPLICATION SOFTWARE: Table Procedures CA Software Cisco Switch Data Center Report Server Report Server App Server App Server DB Server DB Server CAIDMS PRD1 CAIDMS PRD2 MACT1PRD MACT2PRD MBEA1PRD MBEA2PRD MORA1PRD MORA2PRD HP Proliant DL580 HP Proliant DL580 HP 2470 HP 2470 HP 5470 HP 5470 HP 5405 HP 5405 Win 2K Win 2K 10.128.254.70 10.128.254.71 10.128.254.67 10.128.254.69 10.128.254.66 10.128.254.68 10.128.254.74 10.128.254.76 Acutate Clustering BEA Clustering HP MCSG Clustering NFS Mount via Network SAN Disk NOTE: This diagram is intended as an aid to MAAP server planning only. It does not address network connections to users either within the firewall or externally. Nor does it include connections to any other systems outside of MAAP; e.g., SPOTS, etc. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 29 of 61 4/11/05
  30. 30. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 A-5 State Project Team State Project Team The State Project Manager will assume full project leadership roles and will champion project activities to completion. State staffing for the MAAP project will include State Project Manager, and other State personnel as needed (Business Analyst, Application Developer, Data Architect, Systems Architect). A-5.1 State Project Manager The Project Manager will oversee day-to-day project activities and is responsible for everything that the Project does or fails to do, and has the primary responsibility for seeing to the Project’s success. Major duties include: 1. Overseeing Project Plan 2. Leading the project; 3. Promoting the project statewide; 4. Developing project strategy and approach; 5. Engaging and managing all contractors; 6. Managing significant issues and risks; 7. Managing stakeholders’ concerns. 8. Overseeing the project; 9. Advising the State’s Upper Management on major issues related to the Project scope and schedule; 10. Reviewing major project risks and providing guidance on appropriate mititagation actions; and 11. Informing the State’s Upper Management and any other interested stakeholders of Project status. A-6 - IT Policy and Standards • The Vendor shall abide by all the applicable State of New Hampshire policies and standards including: o Password standards o System Design Methodology (SDM) – supplied as part of vendor orientation o Various MAAP System Standards Documents – supplied as part of vendor orientation o Computer Use Agreement ( reference Attachment G) New Hampshire Department of Safety NHDOS RFP 2005-030 Page 30 of 61 4/11/05
  31. 31. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 Appendix B: Minimum Standards for Proposal Consideration The State seeks proven, experienced IT consultants to work with State personnel in accordance with the schedule and the requirements and deliverables of Appendix C: Requirements and Deliverables as documented in Appendix E: Standards for Vendor Qualifications. For IT Consultant Staff Augmentation proposals the minimum standards for proposal consideration include the proposal submitted on time, as defined in this RFP in Section 1.4: Schedule of Events, the submission of candidate consultants with the required skills and experience and the inclusion of the properly completed Transmittal Form Letter contained in Section 4.19.2: Transmittal Form Letter of this RFP. B-1 Vendor Service Experience The State is looking for a vendor with the depth of experience to provide not only application developers but also data architects, business analysts and systems architects who may provide guidance and who may be retained by the State during the life of this project. Vendors lacking registration and title application experience in the multiple disciplines may be rejected by the State. The following minimum requirements apply: • The ideal proposal would contain four resumes in each of the five job specialties detailed in Section C-1b below. These resumes would represent resources having a professional affiliation with the Vendor Company but only a subset of these resumes (a minimum of two) would represent consultants the Vendor is actively proposing for appointment. • Each vendor must state the total number of resources in their company that fit each of the 5 position descriptions provided in Appendix F together with their average years of IT experience as well as average years employed by their vendor firm. • For the purposes of this RFP personnel represented by the resumes of Data Architects and Business Analysts need not be currently available for this project. The must however be currently affiliated with the Vendor company. • Application developers and system architects proposed for this project must be available upon contract approval. Describe any assurances that will enable the State to have confidence that individuals proposed for key Vendor staff positions will be available for and assigned to the proposed project solution. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 31 of 61 4/11/05
  32. 32. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 • Appendix C: Requirements and Deliverables C-1 Requirements A. General Requirements for staff augmentation Vendor are to provide a baseline complement of staff to fulfill the requirements listed in the following Table C-1. For the purpose of evaluating compliance with these requirements, the vendor team is permitted to include subcontractors. One team member may be identified to fulfill the experience requirement in multiple areas. Table C-1 Consultant Requirements Table System Specific Consultant Requirements Mandatory (Y/N) Prior experience with State Motor Vehicle Registration and Titling Systems N Thorough understanding of the technologies and tools utilized in the MAAP Y application Ability to Develop MAAP Enhancements Y Provide bugs fixes with the current MAAP application as directed Y Provide feature enhancements in the current subsystem that is consistent with the Y present design in both code and GUI Provide thorough documentation for the new feature enhancements consistent with Y existing documentation Provide training materials and conduct training on the new enhancements Y Provide skill mentoring to IT personnel Y Conduct thorough knowledge transfer to State IT resources Y The MAAP application utilizes J2EE technologies including Java, EJBs, Servlets, STRUTS, and JSP components. BEA WebLogic is utilized for the J2EE application server and Oracle for the database. UML, HTML, XML, Javascript, Togethersoft, and Oracle stored procedures, triggers, and functions have been utilized. Following is a list of application specific technical skills, which will be required to maintain and enhance the application. Familiarity and experience with all or most of them is highly desirable. JAVA Enterprise JavaBeans Servlets STRUTS JSP Components BEA Weblogic Oracle DBMS HTML XML Javascript Togethersoft Oracle Stored procedures, triggers, and functions General System Development Abilities Requirements development Y Logical design development Y New Hampshire Department of Safety NHDOS RFP 2005-030 Page 32 of 61 4/11/05
  33. 33. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 Physical design and unit testing Y System Testing Y User Acceptance Testing Y Documentation Y System implementation Y Business process analysis and improvement Y Change management Y Data conversion and migration Y Development of in and out-bound interfaces Y Integration Services Y B. Role specific job requirements are as follows: Systems Architect- This position requires six years of detailed J2EE architectural experience as well as the skills necessary to gain a full understanding of the detailed MAAP systems architecture to insure all modifications and enhancements are consistent with the present design and established standards and the experience to update the design Senior Applications Developer- This position requires five years of detailed experience utilizing J2EE technologies including Java, EJBs, Servlets, STRUTS, and JSP components as well as BEA Weblogic, Oracle, HTML, and XML Junior Applications Developer- This position requires three years of detailed experience utilizing J2EE technologies including Java, EJBs, Servlets, STRUTS, and JSP components as well as BEA Weblogic, Oracle, HTML, and XML Data Architect- This position requires five years of related experience designing Oracle tables in a large-scale applications environment Business Analyst- This position requires six years of business analyst experience of which we desire three years developing registration and titling applications C-2 Deliverable The Deliverable is fully qualified IT Consultant personnel with knowledge and experience as declared in Appendix E, Section E-2: Candidates for Vendor IT Consultant Roles, capable of fulfilling the Requirements stated in Appendix C, Section C-1: Requirements, working on site for full eight hour business days on projects as directed by the State Project Manager. The ideal proposal would contain four resumes in each of the five job specialties detailed in Section C-1b above. These resumes would represent resources having a professional affiliation with the Vendor Company but only a subset of these resumes (a minimum of two) would represent consultants the Vendor is actively proposing for appointment. The State plans to choose two consultants in total. These consultants will be chosen from Junior Developers, Senior Developers and System Architects. The actual choices will depend on the mix of skills and experience possessed by the candidates. The remaining resumes in the Business Analyst and Data Architect categories as well as the Developers and Systems Analysts not being submitted for active consideration will be reviewed and used to establish the Vendors depth of New Hampshire Department of Safety NHDOS RFP 2005-030 Page 33 of 61 4/11/05
  34. 34. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 knowledge and experience in the areas pertinent to this project. It is expected that some of these consultants would be available for future appointments. C-3 Skills and experience Matrix For only those candidates the vendor is actively proposing, supply information concerning the candidate’s skills and experience in the following table and submit in Section III of the Proposal. Table C-2 Skills and Experience Table Technical Skills Candidate Name Candidate Name Candidate Name Candidate Name JAVA Enterprise JavaBeans Servlets STRUTS JSP Components BEA Weblogic Oracle DBMS HTML XML Javascript Togethersoft Oracle Stored procedures, triggers, and functions Note – Insert required information as Years and Tenths of Years i.e. 5.7. If the candidate has no experience in a particular skill, insert “None”. New Hampshire Department of Safety NHDOS RFP 2005-030 Page 34 of 61 4/11/05
  35. 35. STATE OF NEW HAMPSHIRE Department of Safety MUNICIPAL AGENT AUTOMATION PROJECT (MAAP) Maintenance and Enhancements - RFP 2005-030 Appendix D: Topics for Mandatory Narrative Responses Does not apply to this proposal for IT Consultants for Staff Augmentation New Hampshire Department of Safety NHDOS RFP 2005-030 Page 35 of 61 4/11/05

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