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Strategy and experience of Spain in interoperability for eGovernment

Strategy and experience of Spain in interoperability for eGovernment



Text of the presentation made at the event of the World Bank Office in Bucharest, GOVERNMENT TRANSFORMATION WORKSHOP: MOVING FROM NICE‐TO‐HAVE TO MUST‐HAVE May 30, 2013

Text of the presentation made at the event of the World Bank Office in Bucharest, GOVERNMENT TRANSFORMATION WORKSHOP: MOVING FROM NICE‐TO‐HAVE TO MUST‐HAVE May 30, 2013



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    Strategy and experience of Spain in interoperability for eGovernment Strategy and experience of Spain in interoperability for eGovernment Document Transcript

    • E‐GOVERNMENTTRANSFORMATION WORKSHOP:MOVING FROM NICE‐TO‐HAVETO MUST‐HAVEWorld Bank Office in Bucharest, May 30, 2013Strategy and experience of Spain in interoperability foreGovernmentOpeningGood morning, Ladies and Gentlemen,I appreciate very much the invitation of the World Bank to speak here today.My talk is about the strategy and experience in interoperability foregovernment in Spain.In particular, I will identify the key factore to achieve interoperability.Delivery of eGov services in a complex scenarioDuring the last five years, the Spanish Government and all publicadministrations in Spain have made a large effort to build eGovernment.eGovernment services in Spain are provided in a complex scenariowhich involves the interaction of the General State Administration, 17 regionalgovernments and 2 autonomous cities, plus over 8,000 municipalities;together with the relationships with EU Institutions and agencies and theadministrations of other Member States.There are differences in organization, processes, data structures andtechnological solutions; besides, sophistication is growing, from information topersonalized services.At some moment in time it was clear that without common rules and1
    • infrastructures efforts were repeated and resources wasted.Cooperation between all P.A.s is essential to provide services to citizensand guarantee their right to communicate electronically with them. And thereare many actors involved, from local to European Union, including citizens.But cooperation requires the right conditions, that is, it must have whatis called interoperability, which should embrace all aspects of interactionbetween organizations, whether legal, organizational, semantic and technical.Why interoperabilityInteroperability is a precondition in the service of the development ofeGovernment. It is important:– To make a reality principles and rights of the citizens.– To enable more easier cooperation in the development and deliveryof eGoverment services.– To enable better efficiency; reduction of time and costs in thedevelopment and delivery of eGoverment services.Why have we achieved these results … Three keys tosuccess(1) The legal frameworkSpain has developed a sound and comprehensive legal framework foreGovernment, oriented to implement the legal safeguards that exist in thereal world to the virtual world.This legal framework provides legal certainty.The eGovernment Law regulates:2
    • • (1) a number of principles and rights,The main one is right to interact with Public Administration byelectronic means, i.e. to conduct their administrative business byelectronic means on a 24-hour basis any day of the year.In consequence there is an obligation of public administrations toenable electronic access to their services.• (2) the main elements of the administrative procedure byelectronic means: e-registry, e-site, e-identification andauthentication, notifications and communications, e-document, e-file,e-archive• (3) the cooperation between public administrations, there is a titleon this question. ,There is a mandate to Public Administrations to adopt measures to ensureinteroperability and article 42 creates the National Security Frameworkand the National Interoperability Framework.These frameworks are the result of a collective effort of all publicadministrations and also of the Industry through their mainassociations.(1) The legal framework: the National interoperabilityFrameworkThe National Interoperability Framework is a legal text, the Royal Decree4/2010, which develops provisions about interoperability stated in theeGovernment Law; and it is applicable to all public administrations in Spain.This legal approach to implement the NIF embeds interoperabilityrequirements in the legal framework of eGovernment, thus configuring an3
    • integrated coherent and comprehensive approach.The NIF takes into account the European context andrecommendations; it is aligned with the European InteroperabilityStrategy and the European Interoperability Framework; andsystematically refers to the linking of the interoperability instruments ofSpain with the equivalent ones in the EU environment.ObjectivesThe main objectives are the following:– Contribute to create adequate interoperability conditions for thedeployment and delivery of eGovernment services, in the service ofthe exercise of rights and the fulfillment of duties through the electronicaccess to public services.– Provide benefits in terms of effectiveness and efficiency.– Introduce common elements of interoperability to guide publicadministrations:– Facilitate interactions– Communicate interoperability requirements to Industry.– Facilitate the implementation of security policies (National SecurityFramework, Royal Decree 3/2010).Main elementsThe NIF addresses requirements in relation to the implementation ofinteroperability principles, levels, agreements and governance, plus otherissues related to interoperability, such as the interoperability dimensions,4
    • standards, common infrastructures and services, reuse of applications,eSignature, eDocuments.The NIF develops the following:• The NIF assumes the general principles stated in the eGovernment Lawand additionally defines three specific principles of interoperability:Interoperability as an integral quality; multidimensional character of theinteroperability; and approach of multilateral solutions.• Organisational interoperability: it sets out a number of dispositionsaddressing issues like the role of interoperability nodes, the inventoriesof administrative information (procedures, services, administrative units,registry services), publication and conditions of use of eServicesthrough the administrative network which are supporting the extensionof brokering services.• Semantic interoperability: publication and use of semantic assets andassociated code lists.• Technical interoperability: conditions about the selection and use ofstandards, taking into account the European and national legalframework about standards plus other references like CAMSS, theCommon Assessment Method of Standards and Specifications.• Common infrastructures and services are relevant instruments thatcontribute to the simplification and propagation of interoperability; theyfacilitate multilateral interactions and there is a call to publicadministrations to link their infrastructures and services to those onesprovided by the General State Administration.• In particular, there is a call to public administrations to link their5
    • networks with the administrative communications platform provided byRed SARA to facilitate exchanges of information and services betweenthem and with the European Union (through sTESTA); besides, it ismandatory to follow the IP Addressing Plan of the Administration.• It is explicitly recognised that the reuse applied to applications of PublicAdministrations, associated information and to other objects ofinformation, together with share and collaborate contributes to a betterinteroperability. The NIF includes provisions about applicable licenses,particularly about OSS with a call to use the EUPL, about repositoriesand their linking, with a call to public administrations to take intoaccount solutions available in those repositories and to publish the codeof their applications.• There is a chapter on the interoperability of electronic signatures andelectronic certificates with provisions about policies, profiles ofcertificates, validation platforms and other issues.• There is a chapter on the preservation and recovery of the electronicdocument, since the NIF adds the effect of time in interoperability to thetraditional dimensions, with a focus on eDocuments. Publicadministrations should adopt measures to ensure the preservation andrecovery of eDocuments and they should create e-repositoriesequivalent in their functions to the traditional archives.• There is a number of provisions about compliance with the NIF.• Finally, the NIF is extended through a number of InteroperabilityAgreements, technical interoperability regulations which developspecific requirements necessary to guarantee the more practical andoperational aspects of interoperability between public administrations6
    • and citizens.They have been published in the Official Gazette; in 2011 (about issues likeeDocument, eFile, Digitisation, Authentic Copies, eSignature policy andcertificates, connection to the administrative network ‘Red SARA’ and theexchange of in-formation between input/output registries); in 2012 regardingthe Catalogue of standards, Brokering services, data models (semanticassets) and an eDocuments management policy; in 2013, another oneregarding Reuse of public information resources.These Interoperability Agreements have been developed in cooperationbetween all public administrations in Spain following the same cooperativeapproach which was used to develop the NIF.Although additional documents on compliance with the NIF are still to bepublished, possibly even still in 2013, a monitoring process of theimplementation of the NIF in the General State Administration is ongoingcarried on in February, May, September and December 2013.(2) Common infrastructures and servicesAn ecosystem of common infrastructures and services is available andgrowing, built to support the whole administrative procedure lifecycleas defined in our legal framework.These common infrastructures and services have legal support.They are enablers of the massive and full implementation of e-services.There are agreements for the use of these services between National andRegional Govs.There are actions ongoing to extend and improve them and to add newones.7
    • They contribute to security through simplification of the scenario.The development and extensive use of a series of infrastructure andcommon services that the General State Administration offers, for free,to all Public Administrations, has greatly facilitated interoperabilitybetween them. This approach contributes to service quality and allows toprovide many more services, more channels and better quality andmanagement parameters at much lower cost.Some relevant common infrastructures and services are the following:• Communications platform: Red SARA allows the interconnection ofthe Spanish Public Administrations enabling the cooperation and theexchange of information and services between them as well as with theEU and other Member States through the link with sTESTA. It isevolving to become a cloud of services (SARA Cloud).• Electronic identification, authentication and signature:◦ National eID card – DNIe : The national eID card makes it possibleto digitally sign elec-tronic documents, identify and authenticatecitizens in a secure digital environment.◦ @firma: National platform for electronic signatures creation/validation as well as for time stamping services.• Intermediation services: it is intended to simplify administrativeprocedures, so that citizens or businesses do not have to deliver data ordocuments already held by public authorities, and to reduce fraud inapplications and related procedures.• ‘060 Network’ provides citizens and businesses with a unique multi-channel and a key entry point to the administrative services. Three8
    • channels: local offices, ‘060.es’ web portal, telephone hotline number‘060’. Contact points for entrepreneurs have been incorporated in the‘060’ network of integrated offices.• Service Directive Point of Single Contact EUGO.ES: This website isthe Point of Single Contact of the Services Directive(SD) in Spain.• eNotifications allows citizens and businesses to receive free onlineadministrative notifications and correspondence in the ElectronicAdministrative Address. eGovernment Law, article 28. Approximately2.27 M eNotifications sent in 2011. The Ministry of Finance and PublicAdministrations owns the service and its provider is the state-ownedpublic company Sociedad Estatal Correos y Telégrafos.• eGovernment pack: Aimed to provide the basic elements for theimplementation of eGovernment services to administrative units(whatever the tier it belongs) It includes 4 building blocks:▪ ORVE: Register for face-to-face application.▪ ACCEDA: Register for e-channel applications, includes CMS fora basic website▪ PORTAFIRMAS: Corporative eSignature application.▪ INSIDE: eFile▪ + a Portal for local entities• Datos.gob.es. Reuse of public sector information: The legalframework is configured by Law 37/2007 and Royal Decree 1495/2011.Datos.gob.es is the national portal that organizes and manages theCatalogue of Public Information, the single point of access to data sets9
    • of the General State Administration.These common services behave as building case. For instance the use of theintermediation platform involves also the use of the communications platform,Red SARA, and of the platform for electronic signatures creation/ validationas well as for time stamping services, @firma.(3) CooperationStrong cooperation has contributed to the development of eGovernment andto interoperability.eGov is the result of a collaborative effort with the participation of allPublic Administrations (General State, Regional, Local, Universities, Justice),plus the opinion of Industry through their main associations.There is an structure of committees and working groups to articulate thiscollaboration.For instance, during the last five years more than two hundred experts ofPublic Administrations have contributed to the elaboration anddevelopment of the NIF, its Interoperability Agreements and the NationalSecurity Framework providing different profiles (ICT, legal, archives, etc...);together with a wide number of experts who have contributed with theiropinion through the main associations of ICT Industry.(3) Strong collaboration - The role of our DGOur DG has the leadership of coordinating eGovernment bodies forcollaboration together with a catalogue of competences in relation toadministrative organization, services, procedures, quality of regulations,promotion of eGovernment, promotion of the access of the citizens to publicservices, and development of systems to support the management of human10
    • resources.(3) Strong cooperation – European UnionCollaboration also takes part in the EU context where we apply thefollowing strategies:• Early alignment with interoperability EU strategies, policies andactions.• Contribution and feedback.• (Re)Use of policies, results and products.• The NIF foresees the linking of common services of Spain to theequivalent ones in the EU.• Participation in services and projects:◦ Sectorial cross border services◦ LSP-CIP: STORK, STORK2, GEN6We can reuse the approaches, architectures and solutions from the EU andour feedback is interesting in the complex European context.Alignment with the European InteroperabilityFrameworkIn relation to the alignment with the European Interoperability Framework,“Spain is fully aligned with the EIF on the ‘Governance’, the ‘Principles’ andthe Interoperability Agreements’. It has an almost full alignment on the‘Conceptual Model’ and a good alignment on the ‘Interoperability levels’.”, asexpressed in the recently factsheet published in the National InteroperabilityFrameworks Observatory (NIFO), an action of the Programme ISA.11
    • ConclusionsThe three key factors for the development of interoperability foreGovernment in Spain up till now:1. a sound and comprehensive legal framework,2. the development of an ecosystem of common infrastructures andservices with adequate legal basis,3. and strong cooperation.The eGovernment Law approved in 2007 has been a major driver for thedevelopment of eGov.Spain has showed a great commitment to align with EU strategies.Work is ongoing:• To achieve full implementation of the NIF in P.A.12
    • • To improve the NIF and provide stronger legal support to:• code lists and inventories of administrative objects.• use of common infrastructures and services.• reuse of applications as products or services through the network.• With associated interoperability agreements• To extend and improve common infrastructures and services.Did you know that … Facts and figures• 90% of the services provided by the central Government and 78%by the regional Governments1are online available.• Spain also scores high in:◦ Full available public services◦ Online sophistication◦ Usability◦ User satisfaction◦ Accessibility• According to the European Commission, Spain is above theEuropean average in eGovernment with 95% of full online availablepublic services (out of 20 measured services). 8Thof 32 countries.• Furthermore, the online sophistication of public services reaches1Fundación Orange (2011), eEspaña Report13
    • 98% in the European context.• Spain’s eServices score 91% on usability and 90% on usersatisfaction monitoring.• We have recently received an UN award; and there are other awardsand recognitions: UN award: 2012 United Nations Public ServiceAward, 2nd place, category of “Improving the Delivery of PublicServices” for the initiative “Total Citizen Access to Public Services”.To know more about eGovernment in SpainHere we have some references for more information abouteGovernment and Spain:• The eGovernment legal package is available in English.• The ePractice factsheet of Spain provides a comprehensiveoverview of eGovernment in Spain.• The eGovernment Portal provides more information.• OBSAE• 060 web portalThank you very much for your attention14