Strategy and experience of Spain in interoperability for eGovernment. Government Transformation Workshop. World Bank
Miguel A. AmutioHead of AreaDG for Administrative Modernization, Procedures and Promotion ofeGovernmentMinistry of Finance and Public AdministrationsStrategy and experience ofSpain in interoperability foreGovernmentWorld Bank Office in Bucharest
Contents1.Delivery of eGov services in acomplex scenario2.Three keys to success3.Conclusions and next steps
Why interoperabilityDelivery of eGov services in acomplex scenario
17 AutonomousCommunities2 Autonomous citiesMany actors involved13 Departments139 Autonomous organismsThe Department of Finance andPublic Administrations responsible foradministrative modernization andpromotion of eGov.8.116 municipalities41 County councils10 Chapters and island Councils
Why interoperabilityIt is a precondition in the service of the development ofeGovernment. It is important:To make a reality principles and rights of the citizens.To enable more easier cooperation in the development anddelivery of eGovernment services.To enable better efficiency; reduction of time andcosts in the development and delivery of eGovernment services.Digital Agenda for Europe
The way to achieve results …Three keys to success:(1) Legal framework
The Legal framework is an important aspect of eGov readiness.It provides legal certainty to eGov.Spain has a sound and comprehensive legal framework for eGov,oriented to implement the legal safeguards that exist in the real world to the virtual world.The eGov Law 11/2007 regulates:– (i) Principles and rights: citizens’ right to interact with Public Administration byelectronic means -> obligation to P.A.s to enable electronic access to their services.– (ii) Basic aspects of IT use in eGov: e-site, e-registries, e-identification, e-communications, e-notifications, electronic administrative procedure, e-documents, e-file, e-archive– (iii) Cooperation of Public Administrations to facilitate access toservices.Security and Interoperability in the service of the right of the citizens to interact with P.A.s byelectronic means.P.A.s shall adopt measures to ensure interoperability.Article 42 creates the National Interoperability Framework, regulated by Royal Decree4/2010.Legal framework for eGov
The Spanish NIF is a legal textRoyal Decree 4/2010 implements the NIFObjective: to provide criteria to build and improve interoperability;clear and direct statements.Scope: To be followed by all Public administrations in their relationsbetween them and with citizens.Implementation effort ongoing: deadline 30.01.2014Developed with the participation of all Public Administrations (General State,Regional, Local, Justice, Universities, + input from Industry).8National InteroperabilityFramework
Set the criteria to be followed by public administrations to ensureinteroperability and to create adequate conditions for thedeployment and use of eGov Services.Introduce common elements of interoperability toguide Public Administrations:Facilitate interactionCommunicate interoperability requirements to Industry.Facilitate the implementation of security policies[National Security Framework, Royal Decree 3/2010]National Interoperability FrameworkObjectives
Integral, multidimensional andmultilateral approach.Takes into account dimensions:Organisational, Semantic, TechnicalUse of standards.Use of common infrastruturesand services for multilateralinteractions.Reuse of applications and otherinformation objects.e-Signature and certificates.e-Document: recovery andpreservation.+ Interoperability Agreements& Interoperability Tools.http://www.epractice.eu/en/cases/enihttp://administracionelectronica.gob.es/?_nfpb=true&_pageLabel=P4001281273739471793&langPae=esNational Interoperability FrameworkMain elements
What to do to improveInteroperabilityOrganisational– Inventory of administrative objects (administrative units, services, procedures, etc)– Services to be consumed by other P.A.s: conditions clear and published,available through the administrative network (Red SARA).– Interoperability nodes, intermediation services, and connection of input/outputregistries.Semantic– Compile, publish and use horizontal and sectorial common data models.Technical– Use of standards, as foreseen in Legal framework– Criteria for the selection of standards: (EU) D.98/34/C, national (Law 11/2007),+ additional criteria (inspired in CAMSS).– Catalogue of standards and rules of maintenance– “Public Administration bodies shall use open standards and, as appropriate and incomplement, standards which are of general use among the public.”Common infrastrutures and services (CI & S).– Link with CI & S provided by General State Administration.– Communication Network of the Spanish PAs -> through Red SARA– IP Addressing Plan of the Administration
Reuse, (applications, associated documentation and other information objects).Licensing conditions that facilitate share, reuse and collaborate.Linking of repositories, take into account solutions available inrepositories, publish source code.Electronic signature and certificatesThe General State adm. will define an eSignature and certificatespolicy; which will be a reference to other P.A.sP.A.s will have their own eSignature and certificates policy.Recovery and preservation of electronic documentAdoption of organizative and technical measures to ensure recoveryand preservation of electronic documents.Creation of electronic repositories complementary and equivalent toconventional archivesWhat to do to improveInteroperability
Interoperability Agreements develop specific technical aspects of the NIF:Catalogue of standardsElectronic documentDigitization of documentsElectronic FileElectronic signature and certificates policyData intermediation (brokering)Common data models.Management of electronic documens policyRequirements for the connection to the administrative network of the Spanish P.A.sProcedures for authentic copies and conversion of electronic documentsData model for the exchange of information between input/output registriesReuse of public sector informationPublished in the Official Diary (BOE)NIF and InteroperabilityAgreements available in English+ A collection of implementation guides+ Interoperability AgreementsCISESTORK
The way to achieve results …Three keys to success:(2) Common infrastructures andservices
Common servicesAn ecosystem of common infrastructures and services is available,including services in cloud and with legal support.Built to support the eGov services as defined in our legal framework.They are enablers of the massive and full-implementation of e-services.They contribute to security through simplification of the scenario.(Non exhaustive)
Common servicesCommunications platformAll P.A.s connected (central, regional and over 3.700 Local entities connected).Connected to sTESTA: access to EU services.The first stage of the IPv6 transition in P.A.s.SARA Cloud → applications as services.National eID (DNIe), National Identity Card.97% of the Spanish e-records include the number of the DNI as primary citizenidentifier.Over 28,5 million Spanish citizens hold a DNIe card.Two digital certificates inside the chip (Authentication, qualified eSignature).@Firma: Services & tools for validation of eSignature & certificates.Interoperability of eSignatures and certificates: > 100 types of certificates of >15providers (national and intl.) used by > 500 entities of P.A.s.Available to all Public Administrations.Intermediation platform: allows P.A.s to verify on-line citizen data.Avoid that citizens have to provide information already available in the Administration.Uses Red SARA and @Firma.
Common services‘060 Network’ provides a multi-channel key entry point to services.Three channels: local offices, ‘060.es’ web portal, telephone hotline number ‘060’.Contact points for entrepreneurs incorporated in the ‘060’ network of integrated offices.Service Directive Point of Single Contact EUGO.ES.This website is the Point of Single Contact of the Services Directive in Spain.eNotifications allows citizens and business to receive free onlineadministrative notifications and correspondence in the Electronic AdministrativeAddress. eGovernment Law, article 28. 2.27 M eNotifications sent in 2011.The Ministry of Finance and Public Administrations owns the service and its provider isthe state-owned public company Sociedad Estatal Correos y Telégrafos.eGovernment pack: Provides basic elements for implementation of eGovservices to administrative units. It includes 4 building blocks:ORVE: Virtual register for Local EntitiesACCEDA: Register for e-channel applications, includes CMS for a basic websitePORTAFIRMAS: Corporative eSignature application.INSIDE: eFile– + PORTAL FOR LOCAL ENTITIES.Reuse of public sector informationLegal framework (Law 37/2007, Royal Decree 1495/2011)datos.gob.es: national portal that organizes and manages the Catalogue of Public In-formation, the single point of access to data sets of the General State Administration.eDelivery–eNotifications
Building blocksAn example on the basis of the Data Intermediation Platform22,6 Million transactions in 2012 and growing significantly.
The way to achieve results …Three keys to success:(3) Cooperation
Early alignment with EU interoperabilitystrategies, policies, actions, instrumentsEuropean Interoperability StrategyEuropean Interoperability FrameworkContribution and feedback.(Re)Use of policies, results and products.The NIF foresees the linking of services toequivalent ones in the EU:Participation in services and projects:Sectorial cross border services.LSP-CIP: STORK, STORK2, epSOS, GEN6Red SARA → sTESTA@Firma → STORK060 → Your EuropeEUGO → PSCs - Services DirectiveCTT → JOINUP... → ISA Work ProgrammeCooperation - EU
Alignment with the EuropeanInteroperability Framework[NIFO Factsheet Spain, 05 2013]
What is happening next …Conclusions and next steps
ConclusionsThree keys to interoperability in eGov:a sound and comprehensive legal frameworkcommon infrastructures and services with legal basisstrong cooperation+ Alignment with EU strategies, policies and actions.Work is ongoing:Implementation of the NIF in P.A.sEvolution to improve the NIF and provide stronger legal support tocode lists and inventories of administrative objectsuse of common infrastructures and services.reuse of applications as products or services through the network.together with associated Interoperability Agreements
Some facts and figures90% of the services provided by the central Government and 78% by the regionalGovernments are online available.According to the European Commission, Spain is above the European average ineGovernment with 95% of full online available public services (out of 20 measuredservices).The online sophistication of public services reaches 98% in the European context.Spain’s eServices score 91% on usability and 90% on user satisfaction monitoring.Leadership in accessibility of public websites.UN award: 2012 United Nations Public Service Award, 2nd place, category of “Improving theDelivery of Public Services” for the initiative “Total Citizen Access to Public Services”
To know more abouteGovernment and Spainhttp://www.epractice.eu/en/factsheets/https://www.ccn-cert.cni.es/index.php?lang=enhttp://administracionelectronica.gob.es http://administracionelectronica.gob.eshttp://www.060.eshttp://www.enisa.europa.eu
http://www.060.eshttp://administracionelectronica.gob.esTwitter: @obsaeDirectorate General for Administrative Modernization, Proceduresand Promotion of eGovernmentMany thanks
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.