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Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps
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Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps

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Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps: …

Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps:
- Sound and comprehensive legal basis, Common infrastructures and services and Strong collaboration

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  • 1. MINISTERIODE HACIENDAY ADMINISTRACIONES PÚBLICAS Miguel A. Amutio Jefe de Área de Planificación y Explotación Dirección General de Modernización Administrativa, Procedimientos e Impulso de la Administración Electrónica Ministerio de Hacienda y Administraciones Públicas
  • 2. ContentsMINISTERIODE HACIENDAY ADMINISTRACIONES PÚBLICASFacts and figuresThree keys to successSituationNext stepsConclusions
  • 3. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS Did you know that … Facts and figures
  • 4. Facts and figures MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASeGovernment services in Spain are provided in a complex scenario: 17 Autonomous Communities 2 Autonomous cities 8.116 municipalities 41 County councils 13 Departments 10 Chapters and island Councils 139 Autonomous organisms The Department of Finance and Public Administrations responsible for administrative modernization and promotion of eGov.
  • 5. Facts and figures MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS 90% of the services provided by the central Government and 78% by the regionalGovernments are online available. According to the European Commission, Spain is above the European average ineGovernment with 95% of full online available public services (out of 20 measuredservices). The online sophistication of public services reaches 98% in the European context. Spain’s eServices score 91% on usability and 90% on user satisfaction monitoring. Leadership in accessibility of public websites. UN award: 2012 United Nations Public Service Award, 2nd place, category of “Improving theDelivery of Public Services” for the initiative “Total Citizen Access to Public Services”
  • 6. Facts and figures MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASA series of strategic plans aligned with EU policies.Aimed at providing the best possible service and increase theefficiency of the Administration by using new technologies. Strategic eGov Plan 2000 2005 2012
  • 7. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS Why have we achieved these results … Three keys to success
  • 8. (1) Legal framework MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS The Legal framework is an important aspect of eGov readiness. It provides legal certainty to eGov. Spain has a sound and comprehensive legal framework for eGov,oriented to implement the legal safeguards that exist in the real world to the virtual world. The eGov Law 11/2007 regulates: – Principles and rights: citizens’ right to interact with Public Administration by electronic means -> obligation to P.A.s to enable electronic access to their services. – Basic aspects of IT use in eGov: e-site, e-registries, e-identification, e- communications, e-notifications, electronic administrative procedure, e-documents, e-file, e-archive – Cooperation of Public Administrations to facilitate access to services. + Legal development of Law 11/2007: National interoperability and security frameworks, others
  • 9. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS (1) Legal framework: Security Is this secure?We, as citizens, expect that eGov Does it have legal value?services are provided underconditions of trust and securitycomparable to those we find when we gopersonally to the offices of the Administration. Royal Decree 3/2010 → National Security Framework. NSF establishes the security policy for eGov services. NSF embeds security in the legal framework of eGovernment. To be followed by all Public administrations.Objectives: Conditions of trust. Continuous security manag. Common approach to security. Common elements and language. Digital Agenda for Europe
  • 10. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS (1) Legal framework: interoperability I cannot goCooperation between all P.A.s is essential to the offices ofto provide services to citizens and guarantee several P.A.s totheir right to e-communicate with them. gather documents theyCooperation requires interoperability. already have. Royal Decree 4/2010 → National Interoperability Framework. To be followed by all Public Administrations. The NIF embeds interoperability in the legal framework of eGov. Developed through interoperability standards: e-doc, e-file, ... Aligned with EIS and EIF. Integral, multidimensional and multilateral approach. Takes into account dimensions: O, S, T Use of standards. Use of common infrastrutures and services formultilateral interactions. Reuse of applications and other objects. e-Signature and certificates. Digital Agenda for Europe e-Document: recovery and preservation. http://administracionelectronica.gob.es/recursos/pae_000002017.pdf + Technical Guides & other instruments. http://www.epractice.eu/en/cases/eni
  • 11. (2) Common services MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS An ecosystem ofcommoninfrastructures andservices is available andgrowing. Built to support thewhole administrativeprocedure lifecycle asdefined in our legalframework. They have legal support. Enablers of the massiveand full-implementation ofe-services. Agreements for the useof shared services betweenNational and Regional Govs Services mapped to the Conceptual model defined in the European Interoperability Framework
  • 12. (2) Common servicesMINISTERIODE HACIENDAY ADMINISTRACIONES PÚBLICAS Communications platform All P.A.s connected (central, regional and over 3.700 Local entities connected). Connected to sTESTA: access to EU services. The first stage of the IPv6 transition in P.A.s. SARA Cloud → applications as services. National eID (DNIe), National Identity Card. 97% of the Spanish e-records include the number of the DNI as primary citizen identifier. Over 28,5 million Spanish citizens hold a DNIe card. Two digital certificates inside the chip (Authentication, qualified eSignature). @Firma: Services & tools for validation of eSignature & certificates. Interoperability of eSignatures and certificates: > 100 types of certificates of >15 providers (national and intl.) used by > 500 entities of P.A.s. Available to all Public Administrations. Intermediation platform: allows P.A.s to verify on-line citizen data. Avoid that citizens have to provide information already available in the Administration. Uses Red SARA and @Firma.
  • 13. (2) Common services MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS ‘060 Network’ provides a multi-channel key entry point to services. Three channels: local offices, ‘060.es’ web portal, telephone hotline number ‘060’. Contact points for entrepreneurs have been incorporated in the ‘060’ network of integrated offices. Service Directive Point of Single Contact EUGO.ES. This website is the Point of Single Contact of the Services Directive in Spain. eNotifications allows citizens and business to receive free online administrative notifications and correspondence in the Electronic Administrativee D e l i v e r y – e N o t i f i c a ti o n s Address. eGovernment Law, article 28 Approximately 2.27 M eNotifications sent in 2011. The Ministry of Finance and Public Administrations owns the service and its provider is the state-owned public company Sociedad Estatal Correos y Telégrafos. eGovernment pack: Aimed to provide the basic elements for the implementation of eGovernment services to administrative units. It includes 4 building blocks: ORVE: Virtual register for Local Entities ACCEDA: Register for e-channel applications, includes CMS for a basic website PORTAFIRMAS: Corporative eSignature application. INSIDE: eFile – + PORTAL FOR LOCAL ENTITIES.
  • 14. (2) Common servicesMINISTERIODE HACIENDAY ADMINISTRACIONES PÚBLICAS
  • 15. (3) Collaboration MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS *> 200 experts With different profiles (IT, legal, archives, ...)+ Justice (EJIS) Universities (CRUE)
  • 16. (3) CollaborationMINISTERIODE HACIENDAY ADMINISTRACIONES PÚBLICAS
  • 17. (3) CollaborationMINISTERIODE HACIENDAY ADMINISTRACIONES PÚBLICAS Early alignment with EU strategies. Contribution and feedback. (Re)Use of policies, results and products. Common services linked to equivalent ones in the EU: - Red SARA → sTESTA - @Firma → STORK - 060 → Your Europe - EUGO → PSCs - Services Directive - CTT → JOINUP - ... → ISA Work Programme Participation in projects: – LSP-CIP: STORK, STORK2, epSOS, GEN6 – Sectorial cross border services.
  • 18. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASWhat is the situation now … Present socio-economic context
  • 19. Socio economic context MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS Spain is struggling to go out of a deep crisis with high unemployment rates, smallcredit availability and high risk of poverty and exclusion of the population. This year the GDP has decreased, driving the country to recession levels. Unemployment reaches more than 22%, a figure difficult to sustain for a developed country, and far away of countries of our entourage. Within the Government, budget has been severely reduced. It is more necessary that ever: To adapt to fast changing needs and policies and contribute to economic objectives. To optimize investments and resources to maintain the offer of quality public services.
  • 20. Room for improvement MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASSolid grounds to keep on building eGovernment but there is some roomfor improvement: In the legal framework, to simplify procedures and support eGov. In organizational structures to improve coordination. In the design and promotion of use of eGov services. In the optimization of ICT procurement to achieve a betteroptimization of spending. In the use of ICT resources to reduce or eliminate redundanciesand islands. In the use of the possibilities offered byinnovative ICT .
  • 21. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASWhat is happening next … Next steps
  • 22. Strategic Plan for eGovernment MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS A new Strategic Plan for eGovernment 2012-2015 to improve theAdministration and Public Services is ready. To be presented formally and open to opinion. The plan addresses big challenges.1. Adapt to fast changing needs and policies and contribute to general economicobjectives of Spain.2. Provide more and better cost-effective services in an scenario of budget constraint.3. Reduce burdens and advance to a paperless government.4. Optimize the use of resources.5. Foster the open Government and maximise the public value of the public sectorinformation through its massive reuse.
  • 23. Aligned with EU policies MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASAligned with EU policies but designed for local context.
  • 24. Lines of action MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASSome lines of action included:Simplification eGov legal framework: reform of administrative procedure, adjustments to support eGov. Reduce administrative burdens and simplify administrative procedures. Cut red tape, so documents within Gov’s possession will not be asked to the citizens. Promote transparency of Administrative procedures. Increase the use of public services by citizen and businesses.
  • 25. Lines of action MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASSome lines of action included:Rationalization Reduce redundancies, overlapping and islands in ICT infrastructures and solutions. Harmonize ICT procurement and Administration as a single client to great ICT providers. Promote and extend shared services and arrange their sustainability. Take advantage of ICT potential: cloud comp., mobile techn., eSignature, … Design citizen-driven electronic services.Share, reuse and collaborate Promote the reuse of resources and services. Reinforce cooperation framework. Reinforce the sharing and reuse of best practices.
  • 26. Conclusions MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS Three keys of achievements in eGov: a sound and comprehensive legal framework, common infrastructures and services with legal basis strong collaboration. Commitment to be aligned with EU strategies. Adapt to fast changes in needs and policies andcontribute to general economic objectives of Spain. Work is ongoing: simplify, rationalize and reuse Alignment with EU strategic plans. Simplify procedures and reduce burdens. Citizens and business in the center of eGov services. Rationalize use of resources and structures. Promote use of services.
  • 27. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS To know more about eGovernment and Spain http://www.epractice.eu/en/factsheets/ http://administracionelectronica.gob.es http://administracionelectronica.gob.es http://www.enisa.europa.euhttp://www.060.es https://www.ccn-cert.cni.es/index.php?lang=en
  • 28. MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICASMany thanks http://www.060.es http://administracionelectronica.gob.es Twitter: @obsae Dirección General de Modernización Administrativa,Procedimientos e Impulso de la Administración Electrónica