Microsoft Dynamics Academic Alliance: ERP in Training VDAB

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Microsoft Dynamics Academic Alliance: ERP in Training VDAB

  1. 1. Training ERPPractices and challenges seven ideas
  2. 2. What business are we in?S Y S T E M a. Sector unemployment b. Company c. Departement d. PROCESS e. Tasks P E O P L E f. ROLE COMPETENCES PERSONALITY COMMUNITY shortages
  3. 3. TRAINING WILL BE BLENDED JOBFOCUSSCENARIOS MODULARTEAMWORK FAQ SELFTRAINING
  4. 4. OUR IMPLEMENTATION TEAMOUR QUEENOUR WIZARDOUR PROPHETAPOSTLESSPECIAL FORCESALLIESFANS
  5. 5. REALISATIONS 1.0 …• Concept of training• Warming up courses• Training companies• First and second line helpdesk• Roadbook for instructors• SENSUS Sensitive Guidelines
  6. 6. REALISATIONS 1.0 …• concept of training – Get familiar with NAV – Help the customer – Update of master data – Help the boss
  7. 7. REALISATIONS 1.0 …?Warming up ? COURSES NEW/RENEWED• Commercial documents• Weblearning for free For unemployed For employed For schools, It’s our contribution in our alliance
  8. 8. REALISATIONS 1.0 …• training companies (electronic filing, phone and mailing, decision making, reporting) – Nov 2009 Turnhout (B2B commerce) – Dec 2010 Diest (catering) – Dec 2011 Antwerpen, Heverlee, Brussel, Mechelen – Now 10 centers in preparation, Tongeren with real warehouse
  9. 9. Practice firm• Oefenfirma – firme d’entrainement• The practice firm is virtual• Not an exercise, the firm is effectively running• Everything (sales/purchase negotiation, communication…) is “real”, from the sales order to just before the shipping of goods.• The shipping of the goods is virtual
  10. 10. Implementation of NAV: analysis• We made a model company in Dynamics NAV with the more common settings.• We made a model process description.• We change the settings of the model company and the model processes where needed: – Every firm has his own activity: sales of furniture, catering with production, ergonomic items, wine and chocolates, drinks, … – Every firm has his own flow, reorder policy, settings… – Some firms have several locations, no WMS, production, assemblation, reservations for items…
  11. 11. Implementation of NAV: training• Introduction, get familiar with NAV• Purchase flow• Sales flow• Exception flows
  12. 12. Implementation of NAV: migration and customization• Migration: – we made Excel templates to migrate data (customers, vendors, items) from the actual software towards Dynamics NAV• Customization: – Our Microsoft partner Van Roey made some customization, but only if really needed – We made the lay-outs
  13. 13. Customization
  14. 14. REALISATIONS 1.0 … SENSUSSensitive instructions along processes exercised by tuteesAn impression…“Sensus Methode”, a BPM tool from a firm in theNetherlandshttp://www.sensus-methode.nl/Export to HTML
  15. 15. Process: large view (not only NAV)
  16. 16. Entry point 1: starting from main process (global view)
  17. 17. 2nd entry point: role
  18. 18. 3rd entry point: documents
  19. 19. 4th entry point: personal navigator
  20. 20. REALISATIONS 1.0 …• Concept of training• Warming up courses• Training companies• First and second line helpdesk• Roadbook for instructors• SENSUS Sensitive Guidelines
  21. 21. Dreaming of…• homework in the cloud• sector based training programs (logistics, crm)• multilingual training (Dutch, English, French, Russian!!)• management accounting applied in NAV• faq, NAV cooking à P. Huysentruyt• link with isabel and D&B
  22. 22. conclusions1. ERP makes a business a theatre play2. Smart Casting is the challenge3. Training will be blended4. The winner is a team5. 1% inspiration, 99% transpiration6. Imagine7. I don’t yet know, the work is not yet finished

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