TurningWorkplacesIntoSmartSpaces_Kocher

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Author: Hemma Kocher

Author: Hemma Kocher

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  • 1. Turning workplaces into smart spaces Hemma Kocher, www.headshift.com, hemma@headshift.com June 2007 - Microlearning2007, Innsbruck
  • 2. About Headshift headshift is a social software consulting and development group who apply emerging tools and ideas to the real-world needs of organisations: consulting & engagement prototyping and experimentation development and integration
  • 3. What’s happening today • We are wasting a lot of brainpower in organisations • We are wasting a lot of time with e-mails and in meetings
  • 4. Knowledge • ‘Knowledge is not a tree, but a pile of leaves.’ • New problems, new challenges, new ideas
  • 5. Better and more opportunities to... • Talk to each other and share expertise • Ask questions • Get a group together to find an answer or solution for a problem • Observe and watch what and how other people do things • Browse and search for answers • Create and produce something together • Compare different ideas • Invent • Explore a new territory • Encounter tacit knowledge
  • 6. Better and more opportunities to... Learn from each other!
  • 7. Social software • Is people driven • Lightweight • Makes information and people find you
  • 8. Key elements of ‘enterprise 2.0’ • Social tools (blog, wiki, tagging, bookmarking, IM) • An ecosystem of data (RSS, microformats, APIs) • Subscription and aggregation (feeds, people, places • Participatory culture (co-production, discussion) • Social search
  • 9. Collaborative, community based learning • Learning is problem and content driven • Organising knowledge that is significant and relevant to people • Discussion and reflection • Co-production • Personalised formal and informal knowledge and learning spaces
  • 10. Towards collaborative intelligence • Communities of practice • Networked individualism
  • 11. Some concrete use cases • Information and knowledge sharing • Collaboration in and between teams • Innovation and R&D • Internal communication • Social networks and communities
  • 12. Information and knowledge sharing
  • 13. Information and knowledge sharing NHSi Knowledge sharing network • Knowledge sharing communities based around clinical networks
  • 14. Information and knowledge sharing
  • 15. Information and knowledge sharing
  • 16. Information and knowledge sharing
  • 17. Information and knowledge sharing Group-based informal knowledge sharing within a large law firm • Blended social tools for group- based collaboration, awareness and co-production of documents
  • 18. Collaboration within teams
  • 19. Collaboration within teams Worldwide Business Unit within BP • Blogs, wikis, social bookmarking and personal profiles to create better awareness of what people are doing
  • 20. Innovation and R&D
  • 21. Innovation and R&D Innovation Network for Marketing • Wiki-based idea generation, blog, video interviews and podcasts to identify and promote innovation
  • 22. Internal communication
  • 23. Internal communication Wiki-based Intranet • The Commission for Rural Communities uses a wiki as its Intranet platform to encourage greater participation
  • 24. Social networks and communities
  • 25. Social networks and communities Distributed learning community • Young entrepreneurs using a wiki- based learning community to overcome physical distance
  • 26. Networked individualism
  • 27. Building a better personal radar • Build a better radar, use social tools and trust to make decisions • More peripheral, contextual information flows • Less dependency on e-mail • Better findability, not storage
  • 28. Sharing = scaling and... ...building trust
  • 29. Software is not enough To reach second wave adopters, we need to create ‘situated’ applications that are mapped to existing practice in order to make them relevant & contextual. Engaging people with new ways of working is not easy.
  • 30. Learning ≠ training • Structured training and object based learning are suited for repetitive jobs • Learning is about connections and content • IT systems need to augment, not manage learning.
  • 31. We live, we learn • Learning is interaction • Learning is social
  • 32. And what about... • Time • Resistance • Tool competency • Information literacy • Different learner types • Changing the workplace - changes in behaviour
  • 33. Thank you! Photos courtesy of Flickr using Creative Commons license http://www.flickr.com/photos/kokogiak/6274404/ http://www.flickr.com/photos/victoriapeckham/164175205/ http://www.flickr.com/photos/markrjones/47761183/ http://www.flickr.com/photo_zoom.gne?id=52759426 http://www.flickr.com/photos/tedguy49/250658182/ http://www.flickr.com/photos/dcjohn/74907741/ http://www.flickr.com/photos/arbron/77094898/ http://www.flickr.com/photo_zoom.gne?id=54539889 http://www.flickr.com/photos/sgt_spanky/35811144/ http://www.flickr.com/photos/backpackphotography/257026830/ http://www.flickr.com/photo_zoom.gne?id=123147019&size=o http://www.flickr.com/photos/brianboulos/36957265/ http://www.flickr.com/photos/violator3/93589371/ http://www.flickr.com/photo_zoom.gne?id=205125227&size=m http://flickr.com/photos/28329123@N00/392316333/ http://www.flickr.com/photo_zoom.gne?id=557730963&size=m http://www.flickr.com/photo_zoom.gne?id=97828474&size=l http://www.flickr.com/photo_zoom.gne?id=465436083&size=l This presentation was not for direct commercial use, but if any photographer objects to the inclusion of their material then we shall happily remove it.