UOB is a licensed microfinance bank in Rwanda
• 11 branches, 30 credit offices, 150,000 customers

Full range of services
...
• Through mHose, UOB are giving customers access to the full range of banking
services through their phone

Make deposits ...
1. Reduce operational cash related risks
• Lending staff no longer need to handle cash

2. Increase efficiency and product...
Customers
• Over 10,000 registered, USD 750,000 transacted in Sept
• Customers have received mHose well
• Convenience and ...
Challenges and
solutions

Protect group cohesion and liability
• SMS’s to group leaders (and airtime?)
• Ensure monthly me...
Upcoming SlideShare
Loading in...5
×

Microfinance going cashless results and lessons learned from payments to asset-building nick-meakin

185

Published on

Published in: Economy & Finance, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
185
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Microfinance going cashless results and lessons learned from payments to asset-building nick-meakin

  1. 1. UOB is a licensed microfinance bank in Rwanda • 11 branches, 30 credit offices, 150,000 customers Full range of services • Loan products, including traditional group loans • Savings and insurance products • Remittance services Management objectives driven by triple bottom line • Transformation, outreach and sustainability
  2. 2. • Through mHose, UOB are giving customers access to the full range of banking services through their phone Make deposits and withdrawals though network of Agents Manage UOB loan: • Repayments • Receipt of loan Customer bank account Other services: Send money, buy airtime, pay bill, balance enquiry Interest is paid Life insurance for customer and 2 family members
  3. 3. 1. Reduce operational cash related risks • Lending staff no longer need to handle cash 2. Increase efficiency and productivity • Lending staff, data entry teams and Branch network will all experience benefits 3. Provide clients with easier access to UOB • Customers will have convenient, safe and affordable access to savings, loan and insurance services • Especially those customers with no access to a branch
  4. 4. Customers • Over 10,000 registered, USD 750,000 transacted in Sept • Customers have received mHose well • Convenience and security of paying their loans Agent network • 90 Agents registered throughout half the country • Liquidity availability and customer service is acceptable mHose system • System reliability and performance is much improved • Basic functionality is understood by customers and Agents
  5. 5. Challenges and solutions Protect group cohesion and liability • SMS’s to group leaders (and airtime?) • Ensure monthly meeting attendance Increase customer usage: transactional and savings account • Customer training and incentives • Agent availability and liquidity levels Ensure sufficient liquidity • Weekly forecast and coordination with staff Provide adequate business case • Sufficient customer numbers and usage • Review commission structure Ensure system availability and reliability • UOB, VISA and SG to work together • UOB to communicate and rate system issues immediately
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×