customer success
How does Borland keep
the coffee coming for
USA Technologies’
customers, whatever
the demand?
The world is going cashless – and USA
Technologies will be there when it does.
Their Knowledge Base Study shows an average...
For an‘always on’company like USA
Technologies, downtime is not an option.
Fortunately, Silk Performer™ resolves
performan...
Art Royce, Director of QA, had limited time
to deliver the project – and Silk Performer was
up and running in just two wee...
USATechnologies customer success
Silk Performer helps to identify bottlenecks
and resolve performance issues prior to
devi...
Thanks to Silk Performer, USA Technologies
can predict the exact vending consumer
experience under load. Their QA team is ...
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USA Technologies - Borland Software Case Study

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Find out how Borland Software keeps the coffee coming for USA Technologies’customers, whatever the demand.

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USA Technologies - Borland Software Case Study

  1. 1. customer success How does Borland keep the coffee coming for USA Technologies’ customers, whatever the demand?
  2. 2. The world is going cashless – and USA Technologies will be there when it does. Their Knowledge Base Study shows an average 84% increase in cashless transactions sales at their secure cashless and wireless unattended POS terminals. The vending business relies on consumer convenience, especially during peak times. Imagine a coffee machine not dispensing at lunchtime? So performance is crucial. As is cost management. Making money in a cashless economy USATechnologies customer success USA Technologies wanted to expand test access and‘scale up’their testing to match system growth and increased transaction volume. But their endpoint devices’unique security had outgrown the team’s current tools and complex testing requirements...
  3. 3. For an‘always on’company like USA Technologies, downtime is not an option. Fortunately, Silk Performer™ resolves performance issues with no downtime. It also has all the features to resolve their testing concerns and keep the coffee coming... Silk Performer – helping USA Technologies run smoother USATechnologies customer success Scalability ensures that millions of transactions per month are carried out efficiently. Performance is optimized during peak-hours, for improved customer/ end-user satisfaction. Increased access – scheduling flexibility for QA teams, remote contractors and developers. Easy to use – so everyone can create and execute tests at any time. Cost reduction due to the discovery of defects early in the development cycle.
  4. 4. Art Royce, Director of QA, had limited time to deliver the project – and Silk Performer was up and running in just two weeks. The libraries from USA Technologies’ proprietary endpoint device technology easily integrated with Silk Performer, so the QA team were able to quickly generate results. Technical support was key. Software wizards enabled other QA team members to add scripts without training. USA Technologies gives it a shot USATechnologies customer success “Our vending devices generally have system peaks around lunch and dinner times. Since we strive for fast card authorization – no more than three seconds – Silk Performer helps us quickly identify and resolve bottlenecks. More importantly, we can isolate and fix problems more easily than before.”
  5. 5. USATechnologies customer success Silk Performer helps to identify bottlenecks and resolve performance issues prior to devices and networks being rolled out to consumers. For example, in testing over-the-air updates to endpoint devices, QA found a major issue and resolved it quickly in the test environment during an early test cycle. The tool also supports USA Technologies’ process formalization and consistency objectives, including test reuse and version control. Highlights include: • Peak-hour optimization improves customer/end-user satisfaction • Consistency across compliance and testing • Reduced field service and development costs Keeping customers out of hot water
  6. 6. Thanks to Silk Performer, USA Technologies can predict the exact vending consumer experience under load. Their QA team is more efficient than before. Detailed diagnostics are identifying and helping to resolve performance issues faster. The team now creates realistic, extensive, reproducible tests for a range of scenarios under different load conditions. The product is higher quality, user experience is enhanced, and there is a substantial improvement in network performance for transactions. They won’t be grinding to a halt And, more importantly everyone gets a hot coffee when they need it most ... And Art Royce, Director of QA for USA Technologies, couldn’t be happier. Find out what Silk Performer can do for your business >>

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