What exactly is a Community Manager? A Community Manager can do a lot more than moderate your forum. She can change the entire culture of your company. She can advocate for your community. She can keep you one step ahead of your competitors. She can help you build a sustainable business… if you let her.
Hiring a Community Manager could be a great thing for your company. But imagine if you could turn all of your employees into Community Managers! We’ll work together to learn how employees in every department of your company can benefit from asking the question: What Would the Community Manager Do?
Presented at Do it With Drupal in New Orleans, Dec 10, 2009
Updated from previous talk given at Web 2.0 Expo, San Francisco