Email Collections

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Using Email in your debt collection efforts, do\'s and don\'ts

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Email Collections

  1. 1. Using email to enhance your customers experience & streamline your businesses productivity in relation to getting paid.<br />Email Collections: Do’s & Don’tswith Michelle Dunn<br />
  2. 2. What is email?<br />What are the different types of email?<br />Private email<br />Social network email<br />Work or employer email<br />
  3. 3. Using email to communicate with your customers<br />What you can do & what you can’t do<br />What are the best practices?<br />Obtaining consent to use email as a form of communication with your past due customers<br />Verifying private email addresses<br />Avoiding confrontation<br />
  4. 4. Laws <br />Can Spam Rules<br />The Federal Trade Commission<br />The Fair Debt Collection Practices Act<br />Privacy of personal information<br />Employee email communications<br />
  5. 5. Protecting your business<br />Risks of using email<br />Benefits of using email<br />Privacy & other laws<br />Non-receipt claims<br />Obtaining consent is hard<br />Fast<br />Cheap<br />Easy<br />Accepted as “writing”<br />Non-confrontational<br />
  6. 6. Addressing Privacy Issues<br />Hacking<br />Identity Theft<br />Email verification<br />Encryption of email<br />Permission<br />
  7. 7. Invoices<br />Do you need permission?<br />How can I verify delivery?<br />Invoicing by email services:<br />Bill Trust<br />API Outsourcing<br />
  8. 8. Dunning with Email<br />Backup documentation or verification of a debt<br />Proof of delivery<br />Proof of the sale or order<br />Dunning or collection notices or letters<br />Final notice letters<br />
  9. 9. For more information please visit my website for books, reports, e-courses and more tools to aid you in your collection efforts.<br />www.MichelleDunn.com<br />

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