Email Collections

Using email to enhance your customers experience & streamline your businesses productivity in relation to getting paid.
Email Collections: Do’s & Don’tswith Michelle Dunn

What is email?
What are the different types of email?
Private email
Social network email
Work or employer email

Using email to communicate with your customers
What you can do & what you can’t do
What are the best practices?
Obtaining consent to use email as a form of communication with your past due customers
Verifying private email addresses
Avoiding confrontation

Laws
Can Spam Rules
The Federal Trade Commission
The Fair Debt Collection Practices Act
Privacy of personal information
Employee email communications

Protecting your business
Risks of using email
Benefits of using email
Privacy & other laws
Non-receipt claims
Obtaining consent is hard
Fast
Cheap
Easy
Accepted as “writing”
Non-confrontational

Addressing Privacy Issues
Hacking
Identity Theft
Email verification
Encryption of email
Permission

Invoices
Do you need permission?
How can I verify delivery?
Invoicing by email services:
Bill Trust
API Outsourcing

Dunning with Email
Backup documentation or verification of a debt
Proof of delivery
Proof of the sale or order
Dunning or collection notices or letters
Final notice letters

For more information please visit my website for books, reports, e-courses and more tools to aid you in your collection efforts.
www.MichelleDunn.com

Email Collections

by Michelle Dunn on Sep 19, 2010

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