Email Collections
Upcoming SlideShare
Loading in...5
×
 

Email Collections

on

  • 2,033 views

Using Email in your debt collection efforts, do\'s and don\'ts

Using Email in your debt collection efforts, do\'s and don\'ts

Statistics

Views

Total Views
2,033
Slideshare-icon Views on SlideShare
1,907
Embed Views
126

Actions

Likes
0
Downloads
4
Comments
0

3 Embeds 126

http://michelledunn.blogspot.com 114
http://www.linkedin.com 10
http://michelledunn.blogspot.co.uk 2

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Email Collections Email Collections Presentation Transcript

    • Using email to enhance your customers experience & streamline your businesses productivity in relation to getting paid.
      Email Collections: Do’s & Don’tswith Michelle Dunn
    • What is email?
      What are the different types of email?
      Private email
      Social network email
      Work or employer email
    • Using email to communicate with your customers
      What you can do & what you can’t do
      What are the best practices?
      Obtaining consent to use email as a form of communication with your past due customers
      Verifying private email addresses
      Avoiding confrontation
    • Laws
      Can Spam Rules
      The Federal Trade Commission
      The Fair Debt Collection Practices Act
      Privacy of personal information
      Employee email communications
    • Protecting your business
      Risks of using email
      Benefits of using email
      Privacy & other laws
      Non-receipt claims
      Obtaining consent is hard
      Fast
      Cheap
      Easy
      Accepted as “writing”
      Non-confrontational
    • Addressing Privacy Issues
      Hacking
      Identity Theft
      Email verification
      Encryption of email
      Permission
    • Invoices
      Do you need permission?
      How can I verify delivery?
      Invoicing by email services:
      Bill Trust
      API Outsourcing
    • Dunning with Email
      Backup documentation or verification of a debt
      Proof of delivery
      Proof of the sale or order
      Dunning or collection notices or letters
      Final notice letters
    • For more information please visit my website for books, reports, e-courses and more tools to aid you in your collection efforts.
      www.MichelleDunn.com