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Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
Interview guide erp 2013 1 for business and organisations that use ERP
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Interview guide erp 2013 1 for business and organisations that use ERP

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  • 1. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Guide for interviews by telephone, face- to-face interviews and e-mail surveyThe purpose of the project is to collect and analyse information about the use and implementation of ERP.The information will be used for research and education. If you wish to be anonymous the name of therespondent and the company/organisation will not be published.You may answer in English, Swedish or French.For e-mail survey you can e-mail michael.le.duc@mdh.seContact by phone/cell 021 10 14 02 in Sweden, from abroad +46 21 10 14 02, Skype possibleUniversity web site www.mdh.seThank you very much!Michaël Le Duc, Assistant professor in business and informaticsResearcher- 1 -
  • 2. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Company/organizationrespondentWeb siteInterviewee/respondentnameE-mail address respondentTelephone respondentPosition in thecompany/organizationYears of experience in thearea of the position(approx.)Dateinterview/submittedquestionnaireInterview transcribed (ifapplicable)Number of employeesTurnover (optional)Company/organizationfocus, e.g., industry sectorwith SNI codes inSweden, SIC codes in theUSA, UKSIC in UK)Types of products offeredby the companyTarget groups/customers- 2 -
  • 3. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013(types)Suppliers (types)Questions about the surveyQuestion#Questions Notes during interview or answer from e-mail respondentFor interview on phone,Skype or face-to-face: Canthe interview be recorded?The recording will not bemade public.Yes NoCan we write your name as asource/informant in theproject report?You may answeranonymously.Yes NoQuestions using an innovation adoption perspective- 3 -
  • 4. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Question#Questions Notes during interview or answer from e-mail respondent1 Please describe briefly thehistory of the company.2 Do you have some experiencein ERP in general?Yes NoComments:3 Have you decided to use ERPin the company?Yes NoComments:4 Have you decided not to useERP?If you answer “Yes” you canskip questions that are notrelevant.Yes NoComments:5 To what extent is ERP usedin the company?To a small extent To a large extent1 2 3 4 5- 4 -
  • 5. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013If you answer “not at all” youcan skip questions that are notrelevant.Not at allDo not knowComments:6 Which ERP system is used?If you use many systemsplease mention the mostimportant onesRank with most used at top7 Which modules are availablein the ERP system(s)?Examples• Accounting andFinance• Sales and marketing• CustomerRelationshipManagement (CRM)• Purchase• Warehouse• Manufacturing- 5 -
  • 6. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013• Human resources• Online shop8 Which modules are used?Rank most used at top of list,if possible9 Mention key dates for ERPuse in the business.10 Discuss if and how you haveanalyzed and taken decisionsconsidering financial aspects?Topics could be Total Cost ofOwnership (TCO), NetPresent Value (NPV),Payback Period, Internal Rateof Return (IRR)11 What are the advantages anddisadvantages with ERP?- 6 -
  • 7. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 201312 To what extent is ERPcompatible with yourbusiness?To a small extent To a large extent1 2 3 4 5Do not knowComments:13 To what extent is ERPcompatible with yourinformation system?To a small extent To a large extent1 2 3 4 5Do not knowComments:14 Have you experiencedproblems with the complexityof ERP?Yes NoComments:15 Have you had the opportunityto try ERP?Yes NoComments:- 7 -
  • 8. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 201316 Has the opportunity to tryERP influenced yourdecisions?Yes NoComments:17 Have you been influenced bythe experience of others,especially ERPcustomers/users?Yes NoComments:18 Which information channelsdo you use to take part inothers’ experience concerningERP?You may rank (1,2,3..) ifpossibleDaily newspapers______________Professional press______________Magazines for members_________Company information from ERPsuppliers_____________________Visits to customers using ERP____Associations__________________Fairs and shows_______________Seminars_____________________Informal contacts______________Courses______________________Websites_____________________Social media like Facebook, LinkeInand Twitter____________________Newsletters____________________Other: ….._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________- 8 -
  • 9. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Project related questionsProjects can be defined with the following phases and activities according to Parr och Shanks (2000). Note that since the year 2000 some partscan have been added like Cloud Computing or modified.Phase Activities1. Planning Clarification of the system rationaleSelection of an ERPDetermination of high-level project scopeDetermination of broad implementationapproachResource determination2a. Set-up Steering committee/team selectionResourcingBack-fill staffProject structures and reportingmechanisms2b. Re-engineering Analysis of current business processesInstallation of the ERPMapping of the business processes onto theERP functionsIdentification of data and system interfacesTraining of the project team2c. Design High-level design followed by detailed- 9 -
  • 10. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013design and interactive prototypingConstant communication with users2d. Configuration andtestingDevelopment of a comprehensiveconfigurationPopulation of the test instance with realdataBuilding and testing interfacesWriting and testing reportsSystem and user testing2e. Installation Building networksInstalling desktopsManaging user training and support3. Enhancement System repairExtensionTransformation19 Which phases and activitieshave been performed in thetable above?For example 1, 2a and 3.Please comment if possible.20 Are there phases andactivities missing?If so, please comment- 10 -
  • 11. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Parr och Shanks (2000) used in their research project the following critical success factors which are also recognized in many otherpublications. Comments related to the questions can include that some CSFs are especially important in certain project phases.Factors DescriptionManagement support Top management advocacy, provision adequate resourcesand commitment to projectRelease of business expertswith relevant knowledgeonto the project on a full-time basisRelease full-time on to the project of relevant businessexpertsEmpowered decisionmakersThe members of the project team/s must be empowered tomake quick decisionsDeliverable dates At planning stage, set realistic milestones and end dateChampion Advocate for system who is unswerving in promoting thebenefits of the new systemVanilla ERP Minimal customization and uncomplicated optionselectionSmaller scope Fewer modules and less functionality implemented,smaller user group and fewer/singlesite/sDefinition of scope andgoalsThe steering committee determines the scope andobjectives of the project in advance and then adheres to itBalanced team Right mix of business analysts, technical experts andusers from within the implementation company and- 11 -
  • 12. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013consultants from external companiesCommitment to change Perseverance and determination in face of inevitableproblems with implementationPlease evaluate the critical success factors for your company/organisationTo what extent does …… influence project success? (the factors to be put in the dotted lines are listed below)21 Management support To a small extent To a large extent1 2 3 4 5Do not knowComments:22 Release of business experts To a small extent To a large extent1 2 3 4 5Do not knowComments:23 Empowered decision makers To a small extent To a large extent1 2 3 4 5- 12 -
  • 13. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Do not knowComments:24 Deliverable dates To a small extent To a large extent1 2 3 4 5Do not knowComments:25 Champion To a small extent To a large extent1 2 3 4 5Do not knowComments:26 Vanilla ERP To a small extent To a large extent1 2 3 4 5Do not know- 13 -
  • 14. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Comments:27 Smaller scope To a small extent To a large extent1 2 3 4 5Do not knowComments:28 Definition of scope and goals To a small extent To a large extent1 2 3 4 5Do not knowComments:29 Balanced team To a small extent To a large extent1 2 3 4 5Do not knowComments:30 Commitment to change To a small extent To a large extent1 2 3 4 5- 14 -
  • 15. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Do not knowComments:31 Rank the five most importantfactors, if possible.Final questions32 Are there critical successfactors missing in the listabove? If so, pleasecomment.33 Do you have furthercomments and/orsuggestions?Reference.- 15 -
  • 16. ERP adoption and implementation. Mälardalen University. Mälardalens högskola.Guide for interviews and mail survey, 2013Parr, A. and G. Shanks (2000). "A model of ERP project implementation." Journal of InformationTechnology 15(4): 289-303.http://www.palgrave-journals.com/jit/journal/v15/n4/abs/1990128a.html- 16 -

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