20. The world is predictable & orderly
People are inherently good
I am a worthwhile person
It won’t happen to me
Assumptions we all make
21. Our beliefs are the greatest enemy to change
Believe info that matches our beliefs
Agree with people who agree with us
Worry about things we cannot control
Trust memories over facts
Assume past events influence future
22. Think & believe in stereotypes
Suffer from observational selectivity
Gravitate toward bad news over good
Prefer conformity & ‘fitting in’
Assume everyone else thinks like you
23. Feeling smug & satisfied
with oneself or one’s achievements
Complacency