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Be6000

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  • 1. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicAffordable, Simple, Scalable:Cisco Business Edition 60001
  • 2. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicAgenda Today’s Communications Challenges Cisco Business Edition 6000 Overview Cisco Business Edition 6000 9.0 Feature Roadmap Cisco Unified Provisioning Manager Business Edition 9.0 Key Take Aways Additional Resources2
  • 3. Today’s Communication Challenges
  • 4. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicAre You Experiencing Any of These?DecisionMakingSource: Analysys Mason, 2011Company Size# of EmployeesCompany IT Staff# of Full Time# of (Part Time)100-250 3-12 (2-4)250-1,000 15-35 (5-10) Productivity enhancing applications andbusiness process integration Accommodating changing consumerpreferences and technology trends Scalability and investment protection Overwhelmed ITresources Hard to manage disparatevoice and data networks Aging phone system withexpensive maintenanceand management costs
  • 5. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicSolution: Cisco UC/Collaboration. Innovative. Cisco’s financial strength andongoing investment in R&D to deliver solutionsaddressing the unique challenges faced by smallerbusinesses – sold, delivered, and serviced howeverand wherever a customer needs. Affordable. Priced for smaller budgets,integrated applications on a single platform throughvirtualization technology saves on CapEx andOpEx, lowest TCO/fastest ROI. Simple. Feature-rich, centralized architecturemakes it easy to install, upgrade, back up, manageand maintain. Scalable. Smooth migration from outdatedPBX/KTS technologies to IP/UC, with aninteroperable, expandable platform to supportbusiness growth. Choice. Customer decides the right deploymentoption to support their short and long term businessgrowth strategies.How Can Cisco Help?Problem: Outdated Technologies. Outdated. Legacy communication systems –PBX/KTS - from unstable vendors, with noclear roadmap for innovation + imposedservice contracts to help keep their lights on. Expensive. Costly operations and limited ITresources required to deliver basic dial toneand messaging functions, highest TCO. Limiting. Company has outgrown itsproprietary system, need to upgrade to keepup with business demands, rip/replace with noinvestment protection. Stuck. Current vendorimposing/forcing costly, longterm maintenance contracts tokeep EOL system functioning,with no migrationplans/strategy in sight.
  • 6. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicWhy Cisco?The Leader in Collaboration6 #1 in Enterprise Voice #1 in Web Conferencing #1 in Unified Messaging #1 in Audio Conferencing #1 in TelePresence #2 in Contact Center More than 85% of the Fortune 500® are using Cisco UnifiedCommunications 100,000+ Cisco Unified Communications customers worldwide Over 50 Million IP Phones shipped
  • 7. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicWhat this Means for Your Growing BusinessCisco Systems - Trusted. Proven. Reliable. Available.7 Cisco has millions of small/midsizedcustomers, and a solid, trusted reputationas the technology market leader Cisco’s portfolio offers the largest breadthand depth of products and solutions that addressunique small/midsize business challenges, packaged,sold, and delivered however and wherever a customerneeds them Cisco’s years of experience in unified communications technology leadership,provides small/midsize customers peace of mind Cisco has skilled and knowledgeable partners, available in every corner ofthe globe for sales, installation, and support 24/7, 365/66 days of the year Cisco’s financing is readily available, removing barriers to deployingtechnology to improve operations and accelerate business growth
  • 8. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicYou Know Your Business.We Know Communications.Let’s Work Together.8
  • 9. Cisco Business Edition 6000Solution Overview
  • 10. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco Business Edition 6000Feature-rich, Enterprise-class CollaborationSolution Optimized for Midsize Businesses Large choice of devices Enhanced Desk Phone Features Unified Messaging Riche media Presence and IM Web conferencing Customer Care Consistent services whether employees work inthe office or remotely Capacity for up to 1000 users, 100 contact centeragents, and 50 sitesDrives lower TCO, employeeefficiency, and businesstransformationBusiness Edition 6000
  • 11. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco Business Edition 6000Collaboration in a virtualized environment TCO savings: server consolidation for reduced hardwarefootprint, power, and cooling Operational improvements: deployment flexibility. unifiedprovisioning Availability: optional server redundancy and SurvivableBranch (SRST) Increased agility and investment protection: rapid ROI,grows with the company5 applications ona single serverDelivers lower CapEx and OpEx, highavailability, and increased agilityBusiness Edition 6000UCS C200M2 server
  • 12. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 12Cisco BE 6000Choice of Procurement/DeploymentUnified CM +Unity Connection +Unified Provisioning ManagerUser Connect LicenseBundleUnified CM +Unity Connection +Unified Provisioning ManagerUnified PresenceUnified WorkspaceBundleBase ConfigurationAdd on-premiseIM, Presence, UC Clients  Attractive, low-entry pointstarter bundles bundles Bundles include: Server,Application software, UCvirtualization software andprovisioning manager Maximum of 5 applicationssupported on the server Spare virtual machine canbe used for UxAC, UCCX Add redundancy bypurchasing second bundle
  • 13. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 13Cisco BE 6000The Right Device for Each InteractionCustomer choice for the right userexperienceAdvancedProfessionalBusinessVisual, Mobile, VirtualVoiceMedia CommunicationsVoice CommunicationsAdvancedCollaborativeBasicAdvancedBusiness6900Series 7900Series 9900Series&E208900Series3900SeriesIndustry’s broadest portfolio of endpointsFrom basic to high-quality, multi-media communicationsenhanced viewing, streamlined user experience.From value-basedbusiness endpointsto advanced andcollaborative mediaendpointsIP Phones
  • 14. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 14Cisco BE 6000Integrated MobilityMobilityWired or Wireless:Anywhere, Any timeAny deviceWIREDWIRELESSFlexibility of Wired or Wireless: Anywhere, Anytime, Any device. Single business number reach, single voicemailbox Desktop pickup and Cell Phone pickup:seamlessly move calls between any mobiledevice and desktop phones Single mode Wi-Fi and Dual mode Smartphone(BYOD) support (Android, iPhone, Nokia,Blackberry) Extension Mobility Dial via office: Place mobile calls through CiscoUnified Communications Manager = costsavings IP Phone VPN clientGet the flexibility to effectively work fromanywhere, at anytime, on any device.
  • 15. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 15Cisco BE 6000Rich Desktop Collaboration ExperienceUnifying presence, IM, voice, voice messaging, desktop sharingand conferencing capabilities securely into one client on yourdesktop, mobile, or tablet device.All-in-one UC Application Presence and IM Voice, Video, voice messaging Desktop sharing, conferencingCollaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft OfficeBest desktop collaboration experience with Public IM and Presence optionsRich, Real-timeCommunicationsJabberOne-oneOne-to-fewReal-Time
  • 16. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco BE 6000Cisco Jabber for Everyone - Presence and IM IM and Presence available at no additional costAvailable for all users, not only those with aCisco Unified IP EndpointEnables all “click-to-x” user experiences IM client licenses at no additional costAvailable for all users, any device - Mac,Windows, IOS, Android, Blackberry, Web withJabber SDKIncluded in BE 6000 top-level SKU for ease oforderingNowAvailable
  • 17. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 17Cisco BE 6000Unified MessagingVoicemail, Integrated and/or UnifiedmessagingUnity ConnectionMessaging anywhere.Robust functions. Access voicemail the way you work: anytime,anywhere. The way you prefer: whether from an IPphone, mobile phone, web browser, emailclient, or a desktop client. Respond quickly to colleagues and partnersby using speech recognition. Easily prioritize and manage messages,access meetings on your calendar, andconnect to colleagues by simply saying theirnames. Intelligently route incoming calls using calltransfer rules. Easily customizable call screenand message notification options.Advanced messaging
  • 18. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 18Cisco BE 6000Choice of Procurement/DeploymentHunt Group Contact CenterAttendant Console Customer call istransferred to the nextextension in the groupuntil answered “lack of consistencyrequired us to introducea live person” Customer call is answeredby an attendant whodirects the call with thehelp of a desktop GUI “we were losing salesfrom long hold times andfrequent call transfers” IVR self-service for accountstatus Screen pop and CRMintegration for centralizedcustomer info Integrated reports revealopportunities to improvethe customer experience
  • 19. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 19Cisco BE 6000Low Entry Point for Growing Call CentersCisco Unified Contact Center Express Ease of ordering with single, top-levelSKU Single, includes appliance/OSentitlement Discounted 5, 10, 25 agent seatlicense bundles (Enhanced orPremium configurations) Available with both UCL and UWLbundlesNowAvailable
  • 20. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public 20Cisco BE 6000CiscoEmergencyResponder Automatically tracks IP phone location Provides emergency call routing instructions Identifies caller location to LECs and PSAPs Eliminates administration for IP phone relocation Supports emergency callback Alerts customer security personnel to emergencycalls in progress Logs emergency calls and location recordchanges BE6000 integrates with CER on a separate MCSor UCS server
  • 21. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco BE 6000Simplified ManagementCisco UnifiedProvisioning ManagerCisco Unified Provisioning Manager Streamlined - single interface for managing subscriberMACS and speeding infrastructure setup andconfiguration Unified - one interface, single sign-on Simplified - business-process and user-oriented Rapid - 1 minute or less for service activation Accurate - manual and duplicate entry errors reduction Role-based - delegated access for customer MACSNowEmbedded
  • 22. Cisco Business Edition 6000 9.0Feature Roadmap
  • 23. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco BE 6000Within the next 6 months: Turn-key Appliance Intelligent Vmail/Email Notification Native Call Queuing Unified Provisioning Manager Business Edition 9.0 Enterprise License Manager (ELM) Emergency Responder (CER) co-residency Migration Bundle (Can be used for CME, BE 5000, UCXXX, UCM -> BE 6000) Enhanced video interoperability and B2BCommunication Server (VCS) co-residency and commercial bundleRelease 9.0 Feature Roadmap23All AvailableSeptember2012
  • 24. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco Confidential© 2010 Cisco &/or its affiliates. All rights reserved. 24Turn-key Appliance Pre-configured Cisco UCS server (RAID10, Battery Cache) at factory Factory-loaded VMware and license Pre-loaded images of core applicationsUnified Provisioning ManagerUnified Communications ManagerUnified PresenceUnity Connection Simplified initial configuration and phonedeployment through UPM BECisco BE 6000Release 9.0 Feature SpotlightCisco UCS C220 Appliance
  • 25. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco BE 6000Release 9.0 Feature SpotlightSingle Screen Subscribermanagement Ease of phone deploymentEnd user self-careInitial Site SetupCisco Unified Provisioning ManagerBusiness Edition 9.0
  • 26. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco Confidential© 2010 Cisco &/or its affiliates. All rights reserved. 26Cisco Unified CMSubscriberNative Call Queuing Ability to hold hunt pilot callers in queue whilethey wait for an agent to become available For each hunt pilot, callers can be routed toconfigurable secondary destinations Agents can be part of multiple hunt pilots wherequeuing is enabled 2 different options for announcements areavailable:Initial announcementPeriodic announcement New serviceability counters in RTMT folder“Cisco Hunt Pilots” to monitor queue performanceCisco BE 6000Release 9.0 Feature SpotlightAvailableAugust 2012
  • 27. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicEmbedded Video communication ServerRelease 9.0 Feature SpotlightPromotional Offer Virtualized VCS (VCS-VM) bundles at nocost License for 10 non–traversal, 5 traversalcalls included Flexible deployment options, co-residentapplication (instead of UCCX), or assecondary/separate serverCustomer Value Enables cost-effective migrations forlegacy video customers Extends video beyond firewall (
  • 28. Cisco Unified Provisioning ManagerBusiness Edition 9.0Management Demonstration
  • 29. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco UPM BE 9.0Home Screen29“Subscriber” refers tohow many users arein the system
  • 30. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco UPM BE 9.0Initial Site Setup – Define DevicesSingle page/singlelogin for device set up30
  • 31. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco UPM BE 9.0Initial Site Setup – Collect Site/Dial PlanOut-of-the box dialplans
  • 32. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco UPM BE 9.0Initial Site Setup – User Profiles Usage profiles defineservices/dial plans/phonesenabled for specific typesof usersAuto provision LDAPusers32
  • 33. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco UPM BE 9.0Simplified Day 2 MACs Single screenuser/serviceprovisioning33
  • 34. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco UPM BE 9.0End-user Self-Care End-user phoneprovisioningSingle portal for end-user preference settings– speed dials, SNR,DND, etc.34
  • 35. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco PublicCisco BE 6000 and UPM BE 9.0Key Take AwaysPurpose-built, Advanced UC for Midsize CompaniesSimple to Install, Deploy, Manage, Administer, UpgradeEnhanced UC and Innovative Collaboration Features RoadmapAffordable Solution, Lowers TCO / Speeds ROIScalable Solution Grows with Business Strategy / DirectionAffordable. Simple. Scalable.
  • 36. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public cisco.com/go/midmarket < Cisco Small and Midsize Solutions cisco.com/go/be6000 < Cisco Business Edition 6000 cisco.com/en/US/products/sw/netmgtsw < Cisco Unified Provisioning Manager cisco.com/go/srnd < Cisco Validated Design Zone cisco.com/cug < Cisco Collaboration User Group communities.cisco.com/community/technology/collaboration/product/uc< Cisco Unified Communications Community be6000@cisco.com < Contact UsAdditional Resources36
  • 37. © 2012 Cisco and/or its affiliates. All rights reserved.BRKUCC-2542 Cisco Public

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